Bottomline Technologies Reviews in Boston, MA | Glassdoor

Bottomline Technologies Boston Reviews

Updated August 28, 2017
91 reviews

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Boston, MA Area

91 Employee Reviews

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Pros
  • Great people to work with, which promotes loyalty (in 17 reviews)

  • Good benefits - much better than my last company (in 15 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (11)

    "Steady Pay, False Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Portsmouth, NH
    Former Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Team members are friendly.
    Offices are stocked with drinks and snacks.
    9-5 isn't frowned upon for those who aren't motivated.

    Cons

    Client based product sales leads to crazy initiatives. Management spends all of their time pushing developers to meet deadlines for features that were sold and promised before ever consulting a developer.

    Bonuses are promised quarterly but you'll either not receive one because the company is doing so poorly or you'll see a fraction of a percent.

    Compensation is barely competitive and raises are only given during review periods, which management doesn't have review periods if the company lacks funding to cover raises.

    There is a severe lack of middle management for development and product which causes chaos. Whether this is due to unavailable budget to cover director-level management or lack of interest, it causes disconnect on multiple levels.

    Development team is struggling and mostly composed of repurposed, "senior" developers. This is a company that gives titles and money in return for tenure, not experience and performance.

    Developers should not be crossing streams nearly as much as they do currently. Technical debt is piling incredibly high and it is not maintainable if your developers aren't properly trained.

    Culture is miserable and boring. Dress code is dated. In office entertainment is a joke. It feels like the modern version of Office Space at every turn.

    Advice to Management

    Audit your development team and trim it down based on skill. Don't be afraid to lay off developers who have inapplicable skill sets. Stop selling features without consulting with development on time frame and scope. Put director-level management in place which can help send information properly up the chain of command and help reduce stress on product, development, and quality assurance.

    It's 2016 and a majority of your employees don't see customers every day. Tee shirts and shorts are the norm for tech companies these days. If you want to attract top talent for your salary levels you need to get up to speed.


  2. Helpful (19)

    "Wow people still rate them well?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 5 years)

    Pros

    The people are amazing but under powered to do anything or move anywhere in an upward direction. Decent benefits. Decent location on the seacoast of NH

    Cons

    The banking sales team is a joke. Egotistical leadership with zero insight into customer needs/wants. Stuck between sunsetting products and trying to develop new "groundbreaking" banking product. The worst place I have ever worked in terms of leadership. Zero room to grow and hone your skills. Zero training and the culture is that of a 40 year old bank. I can't stress enough I did not get fired so this is not a spite review! If you don't believe me look at their stock price which is about to drop to its lowest point in almost 5 years.

    Advice to Management

    In your yearly layoffs. Instead of the good people that are doing your grunt work take a look at your management team and replace them! you would be surprised at what your people think of them if they weren't so scared to speak up!

  3. Helpful (15)

    "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies (More than 5 years)

    Pros

    Initially there were quarterly bonus' as well as "on the spot bonus", but those stopped 1.5 years ago

    Cons

    Working for a supervisor who has aggressively attempted to bully me into leaving. 5 years.... Pretty rough way of existing. Management is HORRIFIC... Top heavy... they say there's an "open door policy" but there isn't. if you aren't a favorite... you are nothing and no one . Every year there is a "Be Heading" to reorganize the company.... I've escaped it all this time.....

    Advice to Management

    Allow workers to review and rate management. You may find that they aren't as good as they pretend to be. Get managers who CARE about the people they work with, encourage and develop them.


  4. Helpful (3)

    "Good Career Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    The people I used to work with are hard working and dedicated. It was a nice benefit to be able to dress down all the time. .

    Cons

    There are not enough people to do the work that is needed to be done to make the product better.

    Advice to Management

    Invest in current products to make them better. What we had was hard to sell as it seemed dated.


  5. Helpful (12)

    "Terrible workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hosting in Portsmouth, NH
    Current Employee - Hosting in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    Very good coworkers. There are many technical employees and willing to work late hours without hesitation.
    There are not many pros that I can think of

    Cons

    Employees treated as slaves.
    Management cant make their mind about the company size and structure.
    Need of new management from top to bottom

    Advice to Management

    Need to get in fresh management


  6. Helpful (17)

    "No hard regrets, but wish I hadn't even started."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid-management in Portsmouth, NH
    Former Employee - Mid-management in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Most teams at Bottomline are some of the most experienced and wonderful individuals I have ever worked with. The camaraderie within the teams is always personable and everyone has a work with and for each other attitude. Unfortunately both of those statements exclude most senior management. And to those how are looking to start your entry-level career, it is a perfect place to get the experience, build some friends and a local network, but then move on quickly. If you are successful and want to stay, the money does get better (and the benefits are solid), but just be wary that second place is a set of steak knifes.

    Cons

    In addition to my advice to management - the HR dept. (starting at the top) is seriously horrible. That was without a doubt the most difficult and anxiety-driven environment I have ever worked in. Not much else to say on that. Discretionary bonuses are really, really discretionary. Tip: send positive communications on every little thing you do, even when you are just fixing your own mistake, and you get paid. Training; there is none. It is true that a few College Hires every year get 4-5 weeks, but there is not a single training department or team member available for all other 1,500+ employees. The work life balance is a big challenge. This is a 50-60+ hour a week job, period, in any position.

    Advice to Management

    First, stop all of the disrespectful politicking and let your team leaders and mid-management make an actual decision without the need to discuss it twenty ways to Sunday. You want to be an agile software company again(?), then get your head out of the sky and don't be afraid to make a mistake every now and then. Second, put out an org chart. If a leader (team or otherwise) makes a decision that someone else does not like - but it is for the greater good - then deal with it. It is blatantly obvious you forgot that is how business gets done. Finally, not every team member will always be great. No one is expecting a team to be overstaffed when they can solve a problem thru hard work, innovation or automation. And no one was certainly expecting a gold star on their take home work. But they are expecting to be treated with a little more respect, in success and in failure, especially considering the experience and value they bring to the table. Or just forget all that and keep doing your lay-off's twice a year - that should work too.


  7. Helpful (19)

    "Asleep At The Wheel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Portsmouth, NH
    Current Employee - Product Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies (More than 3 years)

    Pros

    Great people. Competitive benefits. That's really about all I can say. Not a lot of "pros" these days. There is a lot of potential. This could be a great company.

    Cons

    Investors come first. We're currently boiling the ocean building out the next great banking platform, but the company has not invested in people. In fact, I'd say they have divested in people. I've survived 3 rounds of layoffs in the last 4 years and they haven't back-filled much. The result is sloppy, late code getting shipped. Frustrated customers, stressed out employees (many of which are actively seeking other employment).

    Raises are minimal. Bonuses don't get funded b/c of missed (outrageous) revenue targets based on impossible promises to huge customers. The employees get it. Middle management gets it. But nothing changes.

    Advice to Management

    Get rid of some of your VP and Director folks and use that money for "boots on the ground". You have some good product ideas, but execution is awful. Sometimes it really is just the need for more people and not more managers and fancier tools.

  8. Helpful (13)

    "It's tough in the trenches"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    The best thing is your coworkers. They will be some of the best you will ever meet. You will experience the kind of bonds that are formed during periods of extreme duress, such as battlefield combat, hostage situations, or high school.

    Cons

    Work life balance. In short: there isn't any. Please be aware that for many positions forty hours a week is not enough to do a good job. Lunchtime meetings are common (if you're lucky someone might spring for lunch, but don't count on it). It is not unusual to log in on Monday morning after arriving at the usual time only to find you're already late for a meeting someone booked over the weekend. Don't you check your work email several times over the weekend?

    Most positions do not have a career path. For plum positions they prefer to hire outsiders. If you manage to hold fast the best you can hope for is a possible bonus some quarters. The lucky ones don't get terminated.

    Advice to Management

    They would never listen because they dont recognize that there is an issue. Well, there isn't for them, I suppose. But if they are ever curious about why they are getting lambasted in their employee reviews, I'd like them to consider that you can only squeeze so much out of people for so long - including the high quality, conscientious types. Don't make unrealistic promises and expect the folks downstream to come through on them again and again, with little recognition or compensation in return. Recognize the scope of the job and resource it properly. Develop your existing employees and give them a reason to stay.


  9. Helpful (7)

    "Overall Bottomline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hampton, NH
    Former Employee - Anonymous Employee in Hampton, NH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies (Less than a year)

    Pros

    Hard working teams, pays well, tons of family activities at the office. Everyone is heads down work (could be a pro or con depending on you)

    Cons

    Bonus structure is poor. The systems are not great, though they are in the process of changing them which is lead by a great team and unbelievable CFO, so by 2017 they should be better. They do have layoff every year and sometimes a couple times a year. Their turn over rate is very high, estimate probably 30% or higher. They are always hiring and firing people and there is a lot of people who leave for better opportunities. They do have a group of employees that have been there for a while (10+ years) and will probably always be there.


  10. Helpful (15)

    "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When I first started at Bottomline, it was a great place to work but has gone downhill since. 99% of the "good reviews" on here are fake and HR and the CEO persuades people to write them to their company looks better than it is.

    Cons

    Toxic, demeaning environment. Stop bringing in new teams and hiring 20 VPs at a time. All of the good, hardworking employees are leaving for bigger and better things. If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you.


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