Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

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Found 310 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
86%
Approve of CEO
Rob Eberle
217 Ratings
Pros
  • "Great people and work environment - Bottomline is very particular about their values and hiring people that fit the culture(in 21 reviews)

  • "Good benefits, good life work balance(in 21 reviews)

Cons
  • "Lack of work/life balance for managers(in 36 reviews)

  • "There are periods of time when people work very long hours which negatively affects work their life balance and well being(in 13 reviews)

More Pros and Cons
  1. Helpful (9)

    "Great place to work with an exciting atmosphere of innovation, collaboration and growth"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time for more than 2 years

    Pros

    Bottomline is a top notch company. Leadership truly cares about employees. The company is driven to innovate and deliver the very best products to customers and places a high priority on customer satisfaction and delight. I am proud to work at a company that cares about doing the right thing, and that extends to employees, customer satisfaction, charitable giving, and environmental sustainability.

    Cons

    This is not a place to sit back or be an individual contributor. Bottomline looks for and rewards leaders, people who will drive results and contribute to the team, regardless of title or role. I think of this as a pro, but employees are held to a high standard and the work can be demanding-- it isn't for everyone.

  2. Helpful (7)

    "Fast paced growing company!"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bottomline Technologies full-time for more than a year

      Pros

      Growing global organization Fast paced Smart hard working people Really strong positive company culture

      Cons

      Ability to be agile and resilient is a must. These are things to be expected of a growing organization. Must be willing to roll up your sleeves and work hard.

    • Helpful (12)

      "Challenging but rewarding work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Portsmouth, NH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Bottomline Technologies full-time for more than 9 years

      Pros

      I'm working on some amazing stuff. Really cutting edge for the financial services industry. I get to work with some really smart people and we have a charter to drive new innovations in the product we are working on. There's learning and growth opportunities everywhere.

      Cons

      We work hard and we move fast. Like any good SaaS company we are trying to accelerate our rate of innovation and we've pushing hard. If you enjoy this type of environment you'll enjoy Bottomline. If you prefer a slower pace you can struggle here.

      Advice to Management

      The rate of innovation is the key to staying ahead of competitors. Keep pushing on that.

    • Helpful (7)

      "BT values perception over reality"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Bottomline Technologies full-time

      Pros

      Good benefits, flexibility, good office space, good team rallies, senior leadership has good ways to obtain employee feedback tondribe the business forward

      Cons

      Low pay for the amount of work, micromanagement, discriminating culture, managers are young and lack family experience, stagnant career growth, cutthroat, rumors- once you’re perceived as anything negative via the rumor mill, you’re career is pretty much over, good managers tend to always leave or get fired

      Advice to Management

      Senior management needs to hire managers that have a better understanding of the importance of family. Managers focus on their staffs weaknesses instead of their strengths. Managers need to be trained on how to empower their staff instead of creating unnecessary tension for small things that do not impact the business

    • Helpful (6)

      "Negotiate Severance Beforehand!"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Bottomline Technologies full-time for more than 20 years

        Pros

        Ability to work remotely is good

        Cons

        The annual “bloodletting” as many have mentioned here...every year around the first quarter the do a mass “reorganization“ where they fire people ... not much logic behind who goes, but one motivator seems to be those with larger salaries are let go so they can hire cheaper younger people. No one is safe. They offer severance but it is not based on years of employment...just so they can get you to sign something so...

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        Bottomline Technologies Response

        March 8, 2019President & CEO

        Bottomline is a growing company with a high performing culture. Like all businesses we consistently evaluate the needs of the business and the contributions of our team members to our business objectives. In some circumstances that can indicate a change is required. When we need ...

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      • Helpful (3)

        "Worst place to work"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Portsmouth, NH
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I have been working at Bottomline Technologies full-time for more than 6 years

        Pros

        Great employees are the only upside to this place.

        Cons

        The CEO is out of his mind. He makes employees post good reviews on Glass Door to try and overwrite all the bad reviews. The place is a joke. Many employees are looking for other jobs and dread going in to work every day. Micromanagement to the extreme, how does management have time to do the work they are suppose to be doing? If you don't sign your name the way they think it should look you are made to be miserable....

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        Advice to Management

        Stop making us write fake reviews trying to pump up the company and fake culture. Try running your departments fairly, based on quality of work, not the favorites system.

      • Helpful (16)

        "Great team with great management."

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Support Specialist 
        Recommends
        Positive Outlook
        Approves of CEO

        I worked at Bottomline Technologies full-time for more than 4 years

        Pros

        Positive work environment full of people who are easy to get along with and genuinely care about doing a good job. Management cares, is accessible, and feels invested in their employees.

        Cons

        PTO & WFH policies are competitive, but not world-class. Raises are reasonable, but could be larger.

      • Helpful (14)

        "Nothing new here, same ole story"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 

          I worked at Bottomline Technologies full-time

          Pros

          There truly are some good solid people who genuinely care about the company, their work and their colleagues. Sadly, this largely excludes leadership and management.

          Cons

          It's an uncomfortable environment to work in. There is no loyalty or appreciation for much of the employee base, especially people with any kind of tenure. Leadership preaches culture, but there is no definition, road map, or execution for what that means. It's just a buzz word for them. If anything, each department basically has its own culture for what that's worth. Everyone is afraid to voice any opinion that could...

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          Advice to Management

          My advice is to the board of directors. If you care enough to really want to understand why BT has a negative reputation and struggles to recruit in the seacoast corridor, take a long hard look at management personalities and practices. But beware, as stated, most people aren't willing to lay their job on the line to tell it like it is for fear of anonymity.

        • Helpful (9)

          "Bad company / Bad Product"

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Technical Support Representative in Portsmouth, NH
          Doesn't Recommend
          Negative Outlook
          No opinion of CEO

          I worked at Bottomline Technologies full-time for more than 6 years

          Pros

          Free coffee, can work from home when needed, some people (very few) location. Dress code is a major plus, Benefits are good from some.

          Cons

          Bad product the requires a lot of hours and unhappy customers, management that has no clue and makes promises to customers that they make others live up too. The CEO micro manages the company like it is still a start up. He tells the same story over and over but I guess because they have layoffs every year, it is new to most people. They think collage hires walk on water and they have no clue these kids are just milking...

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          Advice to Management

          clean out most of the mangers and find ones that have clue and can lead by actions and not words, someone that has a clue.

        • Helpful (19)

          "CEO can't get out of his own way, phony culture, politics galore"

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Anonymous Employee 
          Doesn't Recommend
          Negative Outlook
          No opinion of CEO

          I worked at Bottomline Technologies full-time

          Pros

          - Good benefits - Ability to work in fast paced environment

          Cons

          -The sheer number of internal communications you have to send on a daily basis makes it impossible to actually do your job effectively and if you send something internally that the CEO doesn't like, he will be the first to jump down your throat, you can't win with that guy -CEO is absolutely nuts, if you're not in his "circle" you may as well not even exist. The culture is extremely political and exclusive, breeds ongoing...

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          Advice to Management

          -Trust your employees, don't require so many weekly/redundant communications -STOP throwing your subordinates under the bus because you can't figure out an overall strategy/direction/messaging at a higher level. I saw this on countless occasions and it truly breeds a miserable work environment -There are simply TOO many people at the top with conflicting ideas and visions, confusing those are the bottom, get on the...

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        Found 310 reviews