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Bottomline Technologies Reviews
Updated Nov 30, 2023
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Found 656 of over 690 reviews
57% Recommend to a Friend
55% Approve of CEO
Found 644 of over 690 reviews
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Recommend to a Friend
Approve of CEO
Craig Saks
65 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "The team and the people i worked with were great and you get support in your role from your team colleagues." (in 74 reviews)
- "You manage your own space and are given the opportunity to demonstrate you can perform." (in 13 reviews)
Cons
- "Middle management is US based and UK managers have no power and become irrelevant." (in 16 reviews)
Ratings by Demographics
This rating reflects the overall rating of Bottomline Technologies and is not affected by filters.
- 5.0Oct 8, 2023Manager Mobile OperationsCurrent Employee
Pros
Working remotely Quality people to work with Ability to develop production projects as well as do R&D and POCs
Cons
Change in ownership was disruptive, going from publicly traded to privately owned. This transition period is over now, though. Decisions are more based on money now, not as caring for the people as the company once was.
1 - 2.0Jul 4, 2023AnonymousCurrent Employee, more than 5 years
Pros
The people on the individual teams are great. Depending on what group you work in, and what discipline, you will get active involvement in your career or absolutely nothing. There is a lot of opportunities in some groups to collaborate across lines of business ("segments") which is unique in comparison to most of my corporate roles in the past. Prior to the sale to Thoma Bravo, this would have easily been a 5-star review and genuinely a company I could have seen myself staying for as long as they would have me.
Cons
Even before the sale, there were some cons (disconnect between disciplines, not prioritizing technical debt, etc). That said, I think there are cons at every company. However, after the Thoma Bravo sale things have just gone downhill constantly. From the beginning they spoke constantly about buying Bottomline "for the culture" and then proceeded to strip the entire culture away within a year. There used to be just small things that Bottomline would do (e.g. early-close at 2p ET on days before a holiday or holiday weekend) that all together made you really feel like Bottomline cared about it's employees. Charity matching every year, a wonderful program where they would provide scholarships to young people, etc. Now, I think for most US based roles they fear for their job regardless of their position.
13 - 5.0Sep 14, 2023Anonymous EmployeeCurrent Employee, more than 3 years
Pros
BT has undergone some changes in the past year and a half. Revised our strategy to make it more global. We are investing in the products that we feel are the future of Bottomline and the FinTech industry as a whole. Also have a goal to become the #1 company in the B2B payments space. Despite my role having occasional ambiguity, most employees have experienced this in different departments. What makes the company stand out is the "we're all in this together" and the "we've all experienced this" mindset that makes everyone feel a part of the team. When you experience challenge, if your manager and team have your back, it's pretty hard to fail. This culture is the best I've experienced.
Cons
Ambiguity is not for everyone. But in 22 years, I've experienced this at every company. Years ago overall pay was under review as it seemed slightly below market. BT has made drastic steps to improve that, even as we speak today.
1 - 3.0Nov 22, 2023Assistant Account ExecutiveFormer EmployeePortsmouth, NH
Pros
Remote, good benefits, great coworkers who genuinely care
Cons
Siloed departments that don’t interact with eachother
- 1.0Nov 13, 2023Senior Data AnalystCurrent Employee, more than 3 years
Pros
Remote work opportunity after COVID.
Cons
Micromanagement from “Executive Leadership Team”. Crazy expectations from managers in the Paymode-X department. Executive team with unreasonable revenue expectations driving down work-life balance. Overall, total BS all around. Things became really bad after the Private Equity acquisition. I would never recommend this place to anyone.
1 - 1.0Aug 1, 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
Literally zero outside of the cold brew tap
Cons
Where do I even begin?! This organization is so backwards it truly is sad. They do not value employees and the HR team is one of the most poorly run I have ever encountered. The head of total comp and rewards is a joke and the people that they are bringing in the door are extremely indicative of the giant mess of an organization that they are. They are going through multiple RIFs but telling people that they are done...they will never be done cutting when they focus only on cost savings and not on the people. Just so sad to see something that was built so strong be destroyed by greed and talent-less individuals. If you are a job seeker, do not trust what the recruiters tell you - they are trained to breeze over all of the negatives and convince you to accept so that they can hit their goals. All in all just a really sad and awful organization.
10 - 4.0Nov 11, 2023Sr. Director Client SuccessFormer Employee, more than 3 yearsPortsmouth, NH
Pros
Great people, solid team at Paymode - X
Cons
partners can be tough to work with
- 3.0Oct 26, 2023Software EngineerFormer Employee, more than 8 yearsPortsmouth, NH
Pros
Great talented people, flexible hours
Cons
Low pay, and no promotions.
- 5.0Jun 21, 2023User Interface DeveloperFormer Employee, more than 1 year
Pros
Expertise, Proficiency, Mastery, Excellence, and Skillfulness
Cons
In my opinion, the downsides varied per individual, although there aren't many. If I had to mention a few cons, it would be the importance of working with the right team/manager, which again relates to personal growth and development. Additionally, one more con would be the UI/UX design disconnect, which I consider to be the main drawback.
- 3.0Oct 17, 2023Senior Software DeveloperCurrent Employee
Pros
Good company to work for
Cons
No cons to indicate here
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Bottomline Technologies Reviews FAQs
Bottomline Technologies has an overall rating of 3.5 out of 5, based on over 690 reviews left anonymously by employees. 57% of employees would recommend working at Bottomline Technologies to a friend and 54% have a positive outlook for the business. This rating has decreased by -10% over the last 12 months.
57% of Bottomline Technologies employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Bottomline Technologies 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Bottomline Technologies to be career development, culture, benefits and the cons to be senior leadership, management.
