Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated July 16, 2018
279 reviews

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3.7
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Bottomline Technologies President and CEO Rob Eberle
Rob Eberle
195 Ratings

279 Employee Reviews

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Pros
  • "Great people and work environment - Bottomline is very particular about their values and hiring people that fit the culture" (in 18 reviews)

  • "The other thing that I love about the company is the work life balance" (in 8 reviews)

Cons
  • "I find myself working late nights and weekends sometimes to meet project requirements, which affects work/life balance" (in 32 reviews)

  • "Some pessimism and lethargy in middle management" (in 11 reviews)

More Pros and Cons

  1. Helpful (7)

    "Successful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Positive Outlook

    I have been working at Bottomline Technologies full-time (More than 10 years)

    Pros

    Transparent, amazing benefits, small company feel with large company successes! Growth within and sky is the limit!!

    Cons

    If you don’t want to work hard, push yourself beyond to see what you’re really capable of, be accountable and take the good with the bad then this time isn’t the company for you. I wouldn’t be who I am today (successful) had I not been dedicated and part of the company.

    Advice to Management

    Keep pushing us to achieve and be a company we can all be proud of!


  2. Helpful (8)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - . in Portsmouth, NH
    Current Employee - . in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than 8 years)

    Pros

    Bottomline's Paymode-X unit is a great place to work (I haven't worked in other areas of Bottomline). There's a real sense of everyone trying to work together - people really do help each other out, and push to be successful together, as a team and as a company. There's very little tolerance for office politics. I recognize that I have a good job, for a good company, and I work hard. The head of this part of the business is demanding but fair and has grown a successful organization on a culture of cooperation and hard work, and has a supportive open-door policy.

    The Paymode-X product is well-known in our market, and recognized as a leading payments solution. It is nice to have people recognize your company and product name, and to be part of a successful product.

    Cons

    This is a fast-paced company. Being successful requires a lot of hard work, and you have to be willing to take responsibility for your own fate. If you want a company that gives you the set of manuals you need to read for your next promotion, you won't find that here. If you're willing to dig in, learn your position and learn about the products and people, and apply that knowledge to help the team, you can grow a career here.

    Advice to Management

    Listen to the people on your team. Sometimes there are a lot of things happening at once which can be hard. Don't let office politics seep into the culture.

  3. Helpful (9)

    "Most of the positive reviews are clearly from the social media/HR department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Pros

    Great place if you love to be treated like a contractor and live with the threat of being let go every Spring

    Cons

    Lay offs every Spring. Have scene dozens of great employees let go, never any management. There is no way management has that little dead weight.

    Advice to Management

    Keep doing what you are doing, maybe someday FIServ will buy you out.

    Bottomline Technologies Response

    Jun 17, 2018 – President & CEO

    Bottomline is a market leader growing at an aggressive rate - this creates a fast paced environment. BT employees thrive on their ability to delight customers and deliver innovative solutions. We... More


  4. Helpful (6)

    "Go Long for this Potential Acquisition Target"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product in Portsmouth, NH
    Former Employee - Product in Portsmouth, NH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    Likely the one global company that really knows payments well. Perhaps someday you'll be able to say "Alexa, pay all my account payables and send notices to our late net-10/30s that full payment is now required."

    Cons

    If you liked "Hot Tub Time Machine", you'll love working at Bottomline Technologies (not in 1986, but in the early noughties)

    Advice to Management

    Just keep doing what you're doing. Your competitors will love you for it.


  5. Helpful (5)

    "Great Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    -Lots of awesome people who are willing to help you
    -Big company, small company feel
    -Exciting to work there

    Cons

    -Limited visibility + gap from management


  6. Helpful (6)

    "Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than 10 years)

    Pros

    Great company with solid leadership. The people here are devoted to the work they do. Benefits are fantastic and company events are great.

    Cons

    Long hours on occasion, but you are rewarded for hard work.

    Advice to Management

    Staffing and managing teams appropriately would stabilize work/life balance


  7. Helpful (6)

    "A collection of small and medium sized businesses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Customer service teams
    Right place right time (Fin Tech is hot)
    The kool-aid is terrific (but you MUST drink it) don't you know

    Cons

    One trick pony: acquiring established companies (cash flows) in maturing segments
    Limited operational synergy across acquired businesses
    Entrenched, stagnant, un-inquisitive leadership (there are several exceptions)
    No investment in talent or capability development for long term

    Advice to Management

    Board of Directors needs a refresh. Role up sleeves to provide meaningful oversight.

  8. Helpful (4)

    "Positive and All In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (Less than a year)

    Pros

    When i first started working for Bottomline everyone always said their favorite part of the company was the people. Walking in its hard to believe that the people are going to be your favorite part, but boy was I wrong.

    Everyone working at Bottomline is happy and willing to help. Walking by someone in the hall way, they'll go out of their way to stop, say hi, or even learn your name. Talking with people who have been there for a while are more than willing to share tribal knowledge but also willing to listen to fresh and new ideas.

    Working in a team environment was something I always wanted and having a team to lean on when I need support but also to bounce off new ideas is rewarding.

    Cons

    More out of work activity opportunities


  9. Helpful (6)

    "Great culture - small company/start up with advantages of established mature company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (Less than a year)

    Pros

    Been with the company less than a year; Laser customer focus and focus on growing the business; Ability to make an impact; most employees are truly committed to working with and for each other; Dynamic environment;

    Cons

    Challenges providing strong service to all customers; typical challenges of a growing software company - trying to mature processes to scale;


  10. Helpful (4)

    "Working at bottomline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Fresh fruits every day.New technologies used.

    Cons

    Too much interference from management.


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