Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated September 6, 2017
43 reviews

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Bottomline Technologies President and CEO Rob Eberle
Rob Eberle
27 Ratings

43 Employee Reviews

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Pros
  • Good benefits and Employee Stock Purchase Program (in 10 reviews)

  • Great people and work environment - Bottomline is very particular about their values and hiring people that fit the culture (in 18 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "It really depends on where you work for...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Decent salary, well-intentioned management, and some very talented people. Some divisions seem to be well run. Others ... not-so-much.

    Cons

    Digital Banking is a house of horrors. There is a slogan that goes "We want to delight our customers" but the reality is very different - software is layered upon a creaky foundation and the UI is clunky and bizarre. Why? Software is months behind and rushed out the door.

    Advice to Management

    Clean house of poor performing digital banking managers - you could scarcely do worst if the positions went unfilled.


  2. Helpful (6)

    "Difficult to stay there and enjoy your work life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Competitive pay and good health benefits.

    Cons

    Regular layoffs of new and old employees make it hard to stay there. Lots of turnover. Horrible management style.

    Advice to Management

    Very reactive management style. Stick to a plan. Take a closer look at your HR Department's approach to employees. Can be very juvinile in pitting one employee against another.

  3. Helpful (9)

    "No work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Bottomline Technologies full-time (More than 10 years)

    Pros

    Smart people to work with. Job was challenging. Great benefit package.

    Cons

    Literally no work/life balance. They force you to work long hours in order to make commitments that are unreasonable. They never adhere to scope. They are so hyped up about bending over for the customer that they will commit to anything to make the customer happy at the expense of their employees. Pay is below average and they will try to get out of giving raises as much as they can.

    Advice to Management

    Pay your employees better. Stop making them work ungodly hours. Don't TELL them you care...SHOW them.


  4. Helpful (8)

    "Better to be a contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Lot of technologies, complex environment, decent starting pay, great stock program, decent open door policy.

    Cons

    no raises, poor company culture, high turnover, cheap benefits, laughable bonuses

    Advice to Management

    Invest in your employees and reward them appropriately
    HR should do some investigation on the high turnover rate and employee satisfaction
    Senior management should speak up and fight for those budget increases even if the stock goes down.


  5. Helpful (11)

    "Disappointing opportunity"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    One of the best benefits working for BT is the work from home policy.

    Cons

    No training. Very little information and communication from upper management on the direction of the organization. Organization doesn't take the time to connect with the employees.

    Advice to Management

    Establish a more friendly, open, and engaging environment between management and employees. There is a culture of fear within BT that is inhibiting to its success and the success of its employees.


  6. Helpful (18)

    "Great Co-workers, terrible management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Bottomline Technologies is absolutely a innovative company. They have great products, ideas and coworkers.

    Cons

    Senior Management is absolutely awful. They are all hungry to climb to the top by toppling over lower level workers. They expect (even college hires) to jump right into their roles with little to no training; then rip them apart if they don't know something or do something wrong. Managers say they are "always there to help" and have an "open door policy. Unfortunately they just do not have the time to pay attention or care to help with day to day issues.

    Advice to Management

    Start clean with all upper level management. Human Resources lacks a leader with empathy and sincerity. HR is in need of someone that sincerely cares about employees and their well being. Instead of making fun of other managers/leaders and bad mouthing about people they don't approve of. Very unprofessional for HR, a department that should be the most caring and sincere to all of company employees. Not just ones they favorite.


  7. Helpful (5)

    "Great place to start"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    BT offers opportunities for people to try new things and lead the way in new projects.

    Cons

    BT has a track record of hiring green employees that are not trained by other organizations. The downside is they drive people hard, often without the training they need. When they get pricey, the cycle begins again.

    Advice to Management

    Invest in long term employees for overall cost management and employee retention.

  8. Helpful (3)

    "Hidden value waiting to be unlocked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook

    I worked at Bottomline Technologies full-time

    Pros

    Sales & customer service have very strong focus on customer delight

    Cons

    Products routinely late and below spec
    Sales teams overlap

    Advice to Management

    Increase the candid conversation of tough issues


  9. Helpful (7)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    can find few good men/women. Hosting group is decent (talent and team spirit)

    Cons

    B rate management that hires B/C rate staff

    Advice to Management

    replace CEO, bring stronger tech management, top and middle. run


  10. Helpful (11)

    "Up down Up down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 8 years)

    Pros

    Good environment from the team level with smart bright innovative minds. They preach work with and for each other and for the most part that happens. Good benefits.

    Cons

    Middle management and upper management are disconnected from the day to day of what is going. Older legacy products that need to be updated. Investing in new emerging products that end up getting put on the shelf, then try and go back and give an update to the legacy product. Raise every 1 1/2 year if you get one.

    Advice to Management

    Dedicate a team to take of existing software so you don't upset customer base with no innovation. Hire more developers so you can maintain both legacy and emerging products. Treat employees better and not as pawn.


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