Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated March 8, 2017
37 reviews

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2.0
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
21 Ratings

37 Employee Reviews

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Pros
  • Good benefits, good life work balance (in 14 reviews)

  • Competitive Salary, Great people across all lines of business, Friendly co-workers, Execs take the time to listen to all ideas (in 14 reviews)

Cons
  • Not a lot of resources in most ares making work life balance a challenge (in 29 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Better to be a contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Lot of technologies, complex environment, decent starting pay, great stock program, decent open door policy.

    Cons

    no raises, poor company culture, high turnover, cheap benefits, laughable bonuses

    Advice to Management

    Invest in your employees and reward them appropriately
    HR should do some investigation on the high turnover rate and employee satisfaction
    Senior management should speak up and fight for those budget increases even if the stock goes down.


  2. Helpful (7)

    "Disappointing opportunity"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    One of the best benefits working for BT is the work from home policy.

    Cons

    No training. Very little information and communication from upper management on the direction of the organization. Organization doesn't take the time to connect with the employees.

    Advice to Management

    Establish a more friendly, open, and engaging environment between management and employees. There is a culture of fear within BT that is inhibiting to its success and the success of its employees.


  3. Helpful (16)

    "Great Co-workers, terrible management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Bottomline Technologies is absolutely a innovative company. They have great products, ideas and coworkers.

    Cons

    Senior Management is absolutely awful. They are all hungry to climb to the top by toppling over lower level workers. They expect (even college hires) to jump right into their roles with little to no training; then rip them apart if they don't know something or do something wrong. Managers say they are "always there to help" and have an "open door policy. Unfortunately they just do not have the time to pay attention or care to help with day to day issues.

    Advice to Management

    Start clean with all upper level management. Human Resources lacks a leader with empathy and sincerity. HR is in need of someone that sincerely cares about employees and their well being. Instead of making fun of other managers/leaders and bad mouthing about people they don't approve of. Very unprofessional for HR, a department that should be the most caring and sincere to all of company employees. Not just ones they favorite.


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  5. Helpful (4)

    "Great place to start"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    BT offers opportunities for people to try new things and lead the way in new projects.

    Cons

    BT has a track record of hiring green employees that are not trained by other organizations. The downside is they drive people hard, often without the training they need. When they get pricey, the cycle begins again.

    Advice to Management

    Invest in long term employees for overall cost management and employee retention.


  6. Helpful (3)

    "Hidden value waiting to be unlocked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook

    I worked at Bottomline Technologies full-time

    Pros

    Sales & customer service have very strong focus on customer delight

    Cons

    Products routinely late and below spec
    Sales teams overlap

    Advice to Management

    Increase the candid conversation of tough issues


  7. Helpful (6)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    can find few good men/women. Hosting group is decent (talent and team spirit)

    Cons

    B rate management that hires B/C rate staff

    Advice to Management

    replace CEO, bring stronger tech management, top and middle. run


  8. Helpful (10)

    "Up down Up down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 8 years)

    Pros

    Good environment from the team level with smart bright innovative minds. They preach work with and for each other and for the most part that happens. Good benefits.

    Cons

    Middle management and upper management are disconnected from the day to day of what is going. Older legacy products that need to be updated. Investing in new emerging products that end up getting put on the shelf, then try and go back and give an update to the legacy product. Raise every 1 1/2 year if you get one.

    Advice to Management

    Dedicate a team to take of existing software so you don't upset customer base with no innovation. Hire more developers so you can maintain both legacy and emerging products. Treat employees better and not as pawn.


  9. Helpful (15)

    "No hard regrets, but wish I hadn't even started."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid-management in Portsmouth, NH
    Former Employee - Mid-management in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Most teams at Bottomline are some of the most experienced and wonderful individuals I have ever worked with. The camaraderie within the teams is always personable and everyone has a work with and for each other attitude. Unfortunately both of those statements exclude most senior management. And to those how are looking to start your entry-level career, it is a perfect place to get the experience, build some friends and a local network, but then move on quickly. If you are successful and want to stay, the money does get better (and the benefits are solid), but just be wary that second place is a set of steak knifes.

    Cons

    In addition to my advice to management - the HR dept. (starting at the top) is seriously horrible. That was without a doubt the most difficult and anxiety-driven environment I have ever worked in. Not much else to say on that. Discretionary bonuses are really, really discretionary. Tip: send positive communications on every little thing you do, even when you are just fixing your own mistake, and you get paid. Training; there is none. It is true that a few College Hires every year get 4-5 weeks, but there is not a single training department or team member available for all other 1,500+ employees. The work life balance is a big challenge. This is a 50-60+ hour a week job, period, in any position.

    Advice to Management

    First, stop all of the disrespectful politicking and let your team leaders and mid-management make an actual decision without the need to discuss it twenty ways to Sunday. You want to be an agile software company again(?), then get your head out of the sky and don't be afraid to make a mistake every now and then. Second, put out an org chart. If a leader (team or otherwise) makes a decision that someone else does not like - but it is for the greater good - then deal with it. It is blatantly obvious you forgot that is how business gets done. Finally, not every team member will always be great. No one is expecting a team to be overstaffed when they can solve a problem thru hard work, innovation or automation. And no one was certainly expecting a gold star on their take home work. But they are expecting to be treated with a little more respect, in success and in failure, especially considering the experience and value they bring to the table. Or just forget all that and keep doing your lay-off's twice a year - that should work too.


  10. Helpful (14)

    "Good place to learn, but not competitive for top talent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time

    Pros

    - A good place to learn and grow - if you care about learning, there is always space to fill a leadership role on your team, work with new technology, and build interesting products
    - People work hard. There are definitely downsides to corporate cultures that prioritize effort and work ethic above results, but I always felt like most of my co-workers cared about the product and about our success - and people who didn't, didn't last long.

    Cons

    - Teams were often judged based on how hard they were working (or appeared to be working), not how productive they were. The best way to get noticed on many teams was to be the person who worked the most hours, worked weekends and holidays, etc. Being really good at your job for 45-50 hours a week was comparatively less appreciated, even if you were more productive than the person working 70 hours.
    - Consistently awful release planning. You can plan your releases around a time constraint or a feature constraint, but BT often decides to go for both - management says "we need all of these features and we need them by this date, and neither of those can be moved."
    - Poor resource allocation. There are circumstances where outsourcing is fine, and I worked with plenty of good engineers overseas, but you create massive inefficiencies when individual developers who absolutely need to be able to coordinate in real-time have work schedules that only overlap for an hour or two per day.

    Advice to Management

    BT isn't a bank, and it isn't an insurance firm. It's a technology company, and the best technology companies all have one thing in common - they make their product and engineering teams the central focus of the company. And the best product and engineering teams make it a focus to find great people, empower them to make decisions, and treat them with respect.


  11. Helpful (18)

    "Asleep At The Wheel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Portsmouth, NH
    Current Employee - Product Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies (More than 3 years)

    Pros

    Great people. Competitive benefits. That's really about all I can say. Not a lot of "pros" these days. There is a lot of potential. This could be a great company.

    Cons

    Investors come first. We're currently boiling the ocean building out the next great banking platform, but the company has not invested in people. In fact, I'd say they have divested in people. I've survived 3 rounds of layoffs in the last 4 years and they haven't back-filled much. The result is sloppy, late code getting shipped. Frustrated customers, stressed out employees (many of which are actively seeking other employment).

    Raises are minimal. Bonuses don't get funded b/c of missed (outrageous) revenue targets based on impossible promises to huge customers. The employees get it. Middle management gets it. But nothing changes.

    Advice to Management

    Get rid of some of your VP and Director folks and use that money for "boots on the ground". You have some good product ideas, but execution is awful. Sometimes it really is just the need for more people and not more managers and fancier tools.



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