Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated March 9, 2017
29 reviews

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2.9
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
17 Ratings

29 Employee Reviews

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Pros
  • Good benefits, good life work balance (in 14 reviews)

  • Competitive Salary, Great people across all lines of business, Friendly co-workers, Execs take the time to listen to all ideas (in 14 reviews)

Cons
  • Not a lot of resources in most ares making work life balance a challenge (in 30 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Challenging Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reporting Developer in Exeter, NH
    Former Employee - Reporting Developer in Exeter, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    The fast paced atmosphere fits my desire to push the limits of technology.

    Cons

    The culture focuses on accountability. The business model is on acquisitions, which makes for a defensive atmosphere among peers. As someone who focuses on the positive and how a team can improve during both good and bad situations, Bottomline Technologies culture made it difficult for a team to really thrive.

    Advice to Management

    Shift focus from reducing number of team members after acquisition to acquiring companies that are lean and can therefore be gracefully added to the Bottomline team.


  2. Helpful (10)

    "Steady Pay, False Promises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Portsmouth, NH
    Former Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Team members are friendly.
    Offices are stocked with drinks and snacks.
    9-5 isn't frowned upon for those who aren't motivated.

    Cons

    Client based product sales leads to crazy initiatives. Management spends all of their time pushing developers to meet deadlines for features that were sold and promised before ever consulting a developer.

    Bonuses are promised quarterly but you'll either not receive one because the company is doing so poorly or you'll see a fraction of a percent.

    Compensation is barely competitive and raises are only given during review periods, which management doesn't have review periods if the company lacks funding to cover raises.

    There is a severe lack of middle management for development and product which causes chaos. Whether this is due to unavailable budget to cover director-level management or lack of interest, it causes disconnect on multiple levels.

    Development team is struggling and mostly composed of repurposed, "senior" developers. This is a company that gives titles and money in return for tenure, not experience and performance.

    Developers should not be crossing streams nearly as much as they do currently. Technical debt is piling incredibly high and it is not maintainable if your developers aren't properly trained.

    Culture is miserable and boring. Dress code is dated. In office entertainment is a joke. It feels like the modern version of Office Space at every turn.

    Advice to Management

    Audit your development team and trim it down based on skill. Don't be afraid to lay off developers who have inapplicable skill sets. Stop selling features without consulting with development on time frame and scope. Put director-level management in place which can help send information properly up the chain of command and help reduce stress on product, development, and quality assurance.

    It's 2016 and a majority of your employees don't see customers every day. Tee shirts and shorts are the norm for tech companies these days. If you want to attract top talent for your salary levels you need to get up to speed.


  3. Helpful (9)

    "The Bottomline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Raleigh, NC
    Current Employee - Project Manager in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Pros

    Great benefits. Good salary. For the most part, BT provides a stable work environment if you keep your head down and focus on your job.

    Cons

    Too many managers and directors. Not enough folks in the trenches. Work/life balance is difficult. Expectations on your time tend to be too high.


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  5. Helpful (7)

    "Overall Bottomline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hampton, NH
    Former Employee - Anonymous Employee in Hampton, NH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies (Less than a year)

    Pros

    Hard working teams, pays well, tons of family activities at the office. Everyone is heads down work (could be a pro or con depending on you)

    Cons

    Bonus structure is poor. The systems are not great, though they are in the process of changing them which is lead by a great team and unbelievable CFO, so by 2017 they should be better. They do have layoff every year and sometimes a couple times a year. Their turn over rate is very high, estimate probably 30% or higher. They are always hiring and firing people and there is a lot of people who leave for better opportunities. They do have a group of employees that have been there for a while (10+ years) and will probably always be there.


  6. Helpful (4)

    "Great people at this "Tech" Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Portsmouth, NH
    Current Employee - Implementation Consultant in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    People here really do "work with and for each other". If you are proactive and network you can define your own career path and get the opportunity to work with some really smart people.

    Cons

    -This is a tech company but technology is woefully under utilized internally
    -Work life balance gets harder and harder to manage with increasing demands and the same resources.
    -Plenty of vision for products but a problem executing that vision into tangible products.

    Advice to Management

    Everyone's job would be easier if more resources were dedicated to making great products. Our dedication to our customers can only take us so far. There is no substitute for great products.


  7. Helpful (4)

    "Not good, not bad, just MEH!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Portsmouth, NH
    Former Employee - QA Engineer in Portsmouth, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies (More than 5 years)

    Pros

    The teams are cohesive and knowledgeable.

    Cons

    Unreasonable schedules lead to long hours. Often late night and weekend work is expected on a moments notice.

    Advice to Management

    Ease up of the schedules. You won't lose any business if you miss a date now and then.


  8. Helpful (6)

    "It's just 'ok'"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Portsmouth, NH
    Former Employee - Senior Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people in the individual contributor category. Very aggressive company when it comes to acquisition of other companies. Decent benefits, but they need to fix their vacation accrual system, as experienced professionals are offered 2 weeks...strange. Company does care about charitable giving and they have a pretty good entry-level college hire program.

    Cons

    The leaders have a long way to go. Not much, if at all, in the way of management training, and performance management is almost non-existent and arbitrary. CEO manages with fear tactics and there is very limited work-life balance (the reason I left - 55-60 hours a week for two years).

    Advice to Management

    Take a year or two off from acquiring new companies and build more in-house products. Leaders should practice what they preach, and push back more with the CEO.


  9. Helpful (8)

    "Highly competitive environment, excellent benefits but absolutely no loyalty to employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, ME
    Former Employee - Anonymous Employee in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Excellent benefits and perks
    Friendly atmosphere; workforce skews young (<35)
    Employees at all levels encouraged to define their own path and suggest product and process improvements
    Lots of opportunities to move and grow within the company
    Legitimate access to all levels of management straight up to the CEO

    Cons

    Very political atmosphere - if you don't "play the game" and play hard every day you will either disappear into the background or get cut without warning.
    Annual contraction of staff - happened all five years I was there, at the same time every year. Often, the decisions seem either political or arbitrary because there were no glaring performance issues (they don't wait for the annual contraction to remove non-performing employees, understandably).
    No parity of salary - you could sit right next to someone that does the same job but has been there for less time and makes significantly more money than you.
    HR is too powerful - I've never worked at a company where the HR Department/Director carries as much stroke as executive management.

    Advice to Management

    Figure out staffing levels so as not to constantly repeat the cycle of massive expansions and significant contractions. If you need 10 people to handle a workload efficiently, don't hire 15 and then fire 8 of them once the staff matures. I would understand a one-time mass layoff, but it's done every single year. This promotes fear and distrust.


  10. Helpful (5)

    "Working at BT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Portsmouth, NH
    Former Employee - Senior Software Developer in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    a. Good benefits; b. Good salary; c. Outstanding U.S. locations; d. Good product lines, which support a variety of industries.

    Cons

    a. Too many lay offs; b. Management (at times) uses a knee jerk reaction to things. c. Don't even try to talk to the Office Supervisor in Alpharetta--runs the place like a Prison of War camp.

    Advice to Management

    a. Trust and rely on employees--they have a lot to offer.


  11. Helpful (6)

    "the is for and about the share holders; investment in employees is limited"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    No opinion of CEO

    Pros

    The health insurance plan is very good.
    The allowance for extra personal time off is really good.
    Most people (peers) were really nice to work with.

    Cons

    the company is only about making money for the stock holders, now; not much long term vision.
    Pay was low for the work expected from employees. management, in general is not open to the employee base.


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