Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated November 27, 2017
35 reviews

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3.0
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Bottomline Technologies President and CEO Rob Eberle
Rob Eberle
21 Ratings

35 Employee Reviews

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Pros
  • Good benefits - much better than my last company (in 20 reviews)

  • Good benefits and Employee Stock Purchase Program (in 10 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. "Activations Specialist"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time

    Pros

    Great atmosphere! Able to work independently.

    Cons

    Repetitive and monotonous. Compensation not great.


  2. Helpful (1)

    "Good work, unreconized by management. Low pay for what is expected of you to complete."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Good products, and ok benefits.

    Cons

    Management needs to slow down and see what employees really do for them.

    Advice to Management

    Look around, put smart phone done and just take a few minutes to mingle with the workers.
    Listen to what people hear about the company both from within and what the prception is on the outside. Growing to fast and now have a revolving door , loosing great talent for not being involved. Good luck

  3. "Backend Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Backend Developer in New York, NY
    Former Contractor - Backend Developer in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bottomline Technologies as a contractor (More than a year)

    Pros

    Freedom to get involved into system designs and develop standardized code.

    Cons

    Slow product development. Using old in-house frameworks which is old and is not even matured.

    Advice to Management

    Confused decision makers specially in driving the project to its logical end.


  4. Helpful (4)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Great People to work with

    Cons

    Culture of the Company needs to change


  5. Helpful (3)

    "Challenging Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reporting Developer in Exeter, NH
    Former Employee - Reporting Developer in Exeter, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    The fast paced atmosphere fits my desire to push the limits of technology.

    Cons

    The culture focuses on accountability. The business model is on acquisitions, which makes for a defensive atmosphere among peers. As someone who focuses on the positive and how a team can improve during both good and bad situations, Bottomline Technologies culture made it difficult for a team to really thrive.

    Advice to Management

    Shift focus from reducing number of team members after acquisition to acquiring companies that are lean and can therefore be gracefully added to the Bottomline team.


  6. Helpful (1)

    "Not good - not bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Bottomline Technologies full-time

    Pros

    Good software and support.

    Cons

    Solutions are a bit stagnant. Looks like old technology. Management-managers can be unfair - unprofessional. Managers are kings - workers are peons.

    Advice to Management

    Open the lines of communication between workers and managers.


  7. Helpful (5)

    "Not great, not terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    - good benefits (health, 401K, ESPP, HSA, company phone)
    - a lot of bright people
    - nice offices and also the ability to work remotely (dependent on team)

    Cons

    - promised Quarterly bonuses that you almost never receive
    - low pay compared to others in the industry
    - HR leaders are intimidating, rude, and unapproachable w/o worrying about your job
    - most people worked to the bone ruining work/life balance
    - understaffed dev/product/QA teams

  8. Helpful (2)

    "Tech Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company has great people who work well together

    Cons

    Senior management is not aligned with day-to-day operational needs.

    Advice to Management

    Better alignment to day-to-day operations. Better communication from strategic management level down to the operational level.


  9. Helpful (12)

    "Steady Pay, False Promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Portsmouth, NH
    Former Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Team members are friendly.
    Offices are stocked with drinks and snacks.
    9-5 isn't frowned upon for those who aren't motivated.

    Cons

    Client based product sales leads to crazy initiatives. Management spends all of their time pushing developers to meet deadlines for features that were sold and promised before ever consulting a developer.

    Bonuses are promised quarterly but you'll either not receive one because the company is doing so poorly or you'll see a fraction of a percent.

    Compensation is barely competitive and raises are only given during review periods, which management doesn't have review periods if the company lacks funding to cover raises.

    There is a severe lack of middle management for development and product which causes chaos. Whether this is due to unavailable budget to cover director-level management or lack of interest, it causes disconnect on multiple levels.

    Development team is struggling and mostly composed of repurposed, "senior" developers. This is a company that gives titles and money in return for tenure, not experience and performance.

    Developers should not be crossing streams nearly as much as they do currently. Technical debt is piling incredibly high and it is not maintainable if your developers aren't properly trained.

    Culture is miserable and boring. Dress code is dated. In office entertainment is a joke. It feels like the modern version of Office Space at every turn.

    Advice to Management

    Audit your development team and trim it down based on skill. Don't be afraid to lay off developers who have inapplicable skill sets. Stop selling features without consulting with development on time frame and scope. Put director-level management in place which can help send information properly up the chain of command and help reduce stress on product, development, and quality assurance.

    It's 2016 and a majority of your employees don't see customers every day. Tee shirts and shorts are the norm for tech companies these days. If you want to attract top talent for your salary levels you need to get up to speed.


  10. Helpful (12)

    "Loved the people I worked with but Bottomline was always short staffed and we were expected to pick up the slack."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good people, fun projects, benefits were about average. I was allowed to work from home and be in the office. Places to sit always at a minimum, some areas better then others. Overall nice office and facilities.

    Cons

    I enjoyed working with my manager however in general, senior management was probably going to cause him health problems. I have never met a team of senior managers who were so completely disconnected with their teams and each other. I don't know what the 3 year strategic plan was but I'm sure it was not ripping into one another and backstabbing. The HR professionals at Bottomline act in a petty good ol boy club attitude which does not support the employees only senior mgmt. The two leaders in HR should be removed and replaced with new blood who have a chance at decorum and professionalism.

    Advice to Management

    Remove HR and start over. Be professional. Stop the stepping on each other to get to the top, the senior management team should have a shared vision that supports the company not individuals.


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