Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated June 25, 2017
122 reviews

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Current Employees

3.7
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
95 Ratings

122 Employee Reviews

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Pros
  • Competitive Salary, Great people across all lines of business, Friendly co-workers, Execs take the time to listen to all ideas (in 16 reviews)

  • Good benefits, good life work balance (in 14 reviews)

Cons
  • Not a lot of resources in most ares making work life balance a challenge (in 30 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (7)

    "One of the worst places to work in the area"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Person in Portsmouth, NH
    Current Employee - Computer Person in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits
    Nice work area
    In tax free New Hampshire

    Cons

    •Company is run like lots of small companies with head of Line of Business making all decisions
    • People and leadership at one Line of Business has no idea what the other Line of Business does, except at the very top
    •Management micromanages people
    •I was dept head and no idea what my budget was, even when I asked about it
    • Does not have the right infrastructure and processes (HR, IT, Accounting) in place for company size.
    • High employee turnover. Would rather fire people and hire new ones, than proved mentoring and employment development.
    •The compensation is highly based on stock options and grants. Management’s compensation is based on running up stock and then selling it.

    Advice to Management

    Hire professionals to solidify company processes.
    Recognize that you’re a $150M company, not a $15M company.


  2. Helpful (6)

    "Stay away from this place if you want a life and reapect"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    health insurance ok - nice grounds

    Cons

    Total lack of respect for person. Working weekends expected, else job in jeopardy. No feedback about performance, even when requested.

    Advice to Management

    Realize the is the people that work there - and not only those in management

  3. Helpful (7)

    "Dis-functional"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are better than average.
    Location, Location,Location

    Cons

    Management is disconnected from the employees. Very hostile environment to work in.

    Advice to Management

    Morale is at an all time low, listen to your employees. Stop asking employees to post positive comments on Glassdoor.


  4. Helpful (8)

    "VP Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    None what so ever! Oh Yes, if you can say "Yes Sir!" you will be a star.

    Cons

    No Vision or Goals. Very tactical no strategy. Treat workforce like an accordion. The CEO behavior is deplorable.

    Advice to Management

    Understand software development 101 or remove the name "Technologies" from the name.


  5. Helpful (15)

    "Bottomline Technologies where incompetence meets ignorance"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Portsmouth, NH
    Current Employee - Applications Developer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    Great benefits ...good locations across the US and UK . Below the VP level lots of great people. A good place for someone to start their career if only to see what not to do.

    Cons

    Environment as mentioned in numerous reviews is toxic. Sr management is borderline incompetent and without question arrogant and ignorant. The amount of wasted opportunity is beyond imagination. If you NEVER want to feel accomplished or successful you will fit right in. As soon as I have an option I will move on like most of the other good people.

    Advice to Management

    To the CEO we all know your genuinely passionate about business and people but unfortunately your expressed ideals are not realized in your company.
    To the CEO beware of false prophets ... !
    To the CEO it's your job to know if your Sr. Management is effective ... If you held yourself to the standards you promote you would be a "C player" when evaluated on your direct reports effectiveness
    To the rest of Sr. Management and certainly to the newly anointed or promoted ... You really need to step away before you ruin the company ... The honeymoon is over the first part of solving the problem is knowing that you are the problem.


  6. Helpful (6)

    "Downward spiral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Portsmouth, NH
    Current Employee - Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to Management

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.


  7. Helpful (6)

    "Poor senior management, lack of foresight with workload planning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to Management

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.

  8. Helpful (17)

    "Image over substance, dollars over humanity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Portsmouth, NH
    Current Employee - Developer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Decent onboarding process but not much after that.
    Good health plan.
    You can easily be hired into a position that you are unqualified to fill and things are so disorganized that it will take them a long time to notice.
    Nice people to work with.
    Fortunately for the employees, the stock is fairly volatile so the employee stock purchase plan often works out as a plus.
    For those with families, there are more family activities than average. I don't have kids but it seemed to please those who did.
    Contractors and certain employees have time cards. Time tracking on internal projects borders on fiction, especially useful for underperformers.
    Benefits probably make it almost on par with other local software employers.

    Cons

    The narcissism is comparable to the Kardashian family. The CEO, in an effort to get onto the best places to work list, argued successfully with NH Magazine to have businesses that were laying off employees from being disqualified from the contest. That didn't stop Bottomline Tech. from accepting the award amid its own layoffs.
    One of the people I had to work with was arrogant and counterproductive. I had heard that before joining BT that this person managed a restaurant. It's easy to believe. People are treated like minimum wage employees, except when it came to working ridiculous hours without additional compensation. I watched some of the best employees get let go and get replaced by recent college grads who brought little to the table besides malleability and lower salary thresholds. It almost seemed like some sort of an experiment where BT was trying to see if they could jam people from all walks of life into a technically challenging career. Employees are sometimes way over their heads, but some acquisitions come with talent. When there are truly talented people, they end up carrying the weight of the eternal trainees.
    Jobs are rarely posted internally and unless you spend your workday networking, you won't be going anywhere with your career. Product training is rarely done internally. People don't really know the product and opportunistic employees hoard and deny access to proprietary information or step out of their roles to steal underling's spotlight, insuring career opportunities for themselves.
    Industry standards are sometimes ignored or fictionalized. Agile SCRUM execution is so weak that it felt like somebody read a handout from a training course, didn't quite understand it, and taught it to everyone else. Coding DB design work is so far from professional that it boggles the mind. Anyone who truly codes with professionalism gets out as quickly as possible. Source code management appears to be off the charts mismanaged. So much professional ground is lost by remaining in this place.
    Management seems to be lead by a cross between a Dickesnsonian manager and an entitled prep-school dandy. I can't say that about any other software company that I've worked for. Instead of learning more about your industry, you experience mental attrition. There are definitely some happy people here, but they are often the people who are deluded into thinking that they are top performers or are just happy that nobody notices that they are just camping out.
    I have to agree with the people who say that management strongly hints to employees to post positive reviews. Good press is craved like insulin to the diabetic.
    Firing people seems like it can be arbitrary, until the 20-something replacement comes in, taking 3 to 6 months to be productive at all, and likely working for a fraction of the salary. If NH weren't an "at will" employee state, there would probably be complaints about age and sex discrimination. The employees could probably unionize, but their jobs would be offshored. I've seen people with strong work ethics and superior skills be let go in favor of wet behind the ears beginners. The loss of one big client even during the sales cycle means that a third of the employees experience extreme nervousness about their employment. Work/life balance can be way off and layoffs are on the mind of many.

    Advice to Management

    Time for some turnover in senior management. Big time. People are tired of the self deprecating comments by the CEO about his looks and the speeches about reinvestment in the company and opportunities that rarely come for the heads down employees. Form an HR department that works for the employee benefit. I've never been part of a company where the HR department seems like less of an advocate for employees. Too many managers are over-impressed by themselves.


  9. Helpful (21)

    "Annual Layoffs, Managment purchases new Maserati/Tesla"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Portsmouth, NH
    Current Employee - Product Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Pros

    Some opportunities for advancement, OK benefits given the area, location of HQ at Pease trade port , free fruit every other month

    Cons

    HR team actively using Glassdoor to counteract negative reviews (which says it all). Annual layoff of 5% of employees and questionable accounting for "growth" y/y. Software development is largely outsourced. No work/life balance to speak of.

    Advice to Management

    Fire lackluster CEO. Don't manage workers by fear of being let go. It sets a bad example when a members of our management team buy a new Tesla/Maserati but asks middle management to tighten our belts.


  10. Helpful (8)

    "Read the Reviews and Take them seriously"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Portsmouth, NH
    Current Employee - Applications Developer in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Great salary and decent benefits.

    Cons

    It is a software development sweat shop where they squeeze every ounce of life out of you with too many hours and you are not treated well.

    Advice to Management

    Stop relying on slogans and buzz words ad treat your people fairly.


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