Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated October 9, 2017
242 reviews

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242 Employee Reviews

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Pros
  • Good benefits and Employee Stock Purchase Program (in 10 reviews)

  • Great people and work environment - Bottomline is very particular about their values and hiring people that fit the culture (in 18 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (11)

    "Customer Focus Pays Off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    * Focus on customers is the one thing at BT that differentiates it from the competitors. Employees by and large respond to this and embrace the demands of supporting the global businesses at BT.
    * Good pay.
    * Senior leadership that will be there for you and your family when you truly need it.
    * Company focuses on its bottom line and has chartered a course towards long term economic health.

    Cons

    * Lack of cohesion in product offering.
    * Decentralized development of product can be inefficient.
    * Demands of delighting customers is sometimes a burden for people.

    Advice to Management

    Focus on executing the plan and promoting a cohesive product offering.


  2. Helpful (10)

    "An extraordinary place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very dedicated, highly motivated employee team. You will be challenged to give your best every day. You will be surrounded by people who are doing the same. The more responsibility you can handle, the more you will get.

    Cons

    Priorities can shift and deadlines can be unforgiving. You must be flexible, nimble and ready to adapt to changing realities. For some, this is the most interesting part of the role.

  3. Helpful (4)

    "It really depends on where you work for...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Decent salary, well-intentioned management, and some very talented people. Some divisions seem to be well run. Others ... not-so-much.

    Cons

    Digital Banking is a house of horrors. There is a slogan that goes "We want to delight our customers" but the reality is very different - software is layered upon a creaky foundation and the UI is clunky and bizarre. Why? Software is months behind and rushed out the door.

    Advice to Management

    Clean house of poor performing digital banking managers - you could scarcely do worst if the positions went unfilled.


  4. Helpful (9)

    "Global Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Security in Portsmouth, NH
    Current Employee - Global Security in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (Less than a year)

    Pros

    Bottomline is an organization that empowers its teams to be innovative and communicate freely about their ideas. Bottomline’s Management truly supports that everyone matters. I have been in the IT security field for 25 years and worked at some of the largest Fortune 500 companies. Bottomline is by far my most enjoyable work experience.

    Cons

    There is nothing that stands out.

    Advice to Management

    Keep on the current path.


  5. Helpful (8)

    "Top Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Bottomline is a progressive payments technology company with leadership positions across many international markets. The company have very talented and committed people who make it a great place to work. The company has a very bright future with with Open Banking, PSD2 and Instant payments creating increasing opportunities for accelerated growth. If you enjoy a rewarding and challenging working environment and enjoy being successful them BT could be a great fit for you.

    Cons

    Sometimes the company or organisation can move so quickly that it can be difficult to keep up.

    Advice to Management

    Stick to your strategy of building leading payment cloud platforms that make help businesses pay and get paid.


  6. Helpful (7)

    "Great Company, Great People!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    I can't say enough about how great the people at Bottomline are! It's wonderful to work in such a positive, uplifting environment. Everyone is friendly and helpful, always willing to answer a question or help with a project. It actually feels like my work is important and appreciated, something that isn't always apparent in all companies. The office itself is beautiful and comfortable, and the benefits are great. Work-life balance is amazing. I feel very fortunate to have gotten into a company like BT.

    Cons

    None that I can think of!


  7. Helpful (3)

    "A Decent Alternative for a Burnt Out Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney Auditor in Marlton, NJ
    Former Employee - Attorney Auditor in Marlton, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies (More than 8 years)

    Pros

    Less stress than practicing law.

    Cons

    Less money than practicing law, and zero job satisfaction other than keeping up with the workload.

    Advice to Management

    Pay some attention to the workloads of your auditors, and note that the job, while being performed by attorneys, is a high level sweatshop that can induce substantial stress and loathing. Do more to create an atmosphere that makes it more than that for your people.

  8. Helpful (11)

    "Great coworkers, need more of them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Portsmouth, NH
    Current Employee - Customer Support in Portsmouth, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    I couldn't ask for better coworkers in the world

    Cons

    Upper management refuses to hire new employees despite it being obvious that our current team is drowning under the workload.


  9. Helpful (6)

    "Difficult to stay there and enjoy your work life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Competitive pay and good health benefits.

    Cons

    Regular layoffs of new and old employees make it hard to stay there. Lots of turnover. Horrible management style.

    Advice to Management

    Very reactive management style. Stick to a plan. Take a closer look at your HR Department's approach to employees. Can be very juvinile in pitting one employee against another.


  10. Helpful (9)

    "Amazing solutions in a growing landscape of customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Portsmouth, NH
    Current Employee - Sales in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    This place cares about the people and families. The benefits are great, people are great, just a wonderful place to work.

    Cons

    The only con is innovation can be a little slow. New voices can be heard, you just have to push a little.

    Advice to Management

    Keep investing in your people, you're doing great!


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