Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated November 10, 2017
247 reviews

Filter

Filter

Full-timePart-time

247 Employee Reviews

Sort: PopularRatingDate

Pros
  • Good benefits - much better than my last company (in 20 reviews)

  • Good benefits and Employee Stock Purchase Program (in 10 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (12)

    "Great example of how NOT to run a company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Portsmouth, NH
    Former Employee - Sales in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Bottomline has a pretty good benefits plan for a company of its size.

    Cons

    CEO does an all employee call each quarter to discuss company financials - complete with cow bells, bad jokes, and laugh tracks. Something similar to a very bad vaudeville act. CEO likes to talk about how well the company is doing..... then cancels bonus payouts at will, even when the company achieves its financial targets.

    Advice to Management

    Create a real growth strategy that is strategic - and not one that focuses on buying poor performing companies in adjacent markets at a discount - just to prop up near term quarterly earnings.


  2. Helpful (2)

    "Managements are not involved with employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Portsmouth, NH
    Former Employee - Senior Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook

    I worked at Bottomline Technologies full-time (Less than a year)

    Pros

    The benefits are comparable to larger companies

    Cons

    Management need to have interaction with employees.

    Contractors have the core product knowledge therefore there is no spirit of cooperation or transfer of knowledge and management is not able to bring that to the table.

    Advice to Management

    Be more involve and make knowledge transfer the first priority.

    Bottomline Technologies Response

    Dec 9, 2014 – President

    One hears of inaccurate information on the web. This review is a prime example.

    Our company “Bottom Line Technologies” does not and never has had a position titled “Senior Software Engineer” nor... More

  3. Helpful (7)

    "Downward spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Portsmouth, NH
    Current Employee - Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 3 years)

    Pros

    Benefits are good. Vacation time is good

    Cons

    Managers have no guidance. No open door policy with HR. No performance reviews. No job descriptions. No leadership or regard for employee growth. Many employees are underutilized.

    Advice to Management

    Trust in your employees. Innovate the products. Hire leaders as managers. Recognize that your employees are your greatest asset.


  4. Helpful (7)

    "Management issues a huge barrier to success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time

    Pros

    This is a solid company that is in growth and acquisition mode, so it presents an opportunity for job security if you are in the right division with a supportive manager. Benefits were pretty standard, as far as PTO, insurance and 401k. There are opportunities for flexible hours and remote employment, which is beneficial for some.

    Cons

    From lack of mentoring, guidance and leadership to outright intimidation and very unprofessional internal communications, there were many red flags to indicate that this position working with the LegalExchange product was going to be a rough ride. There was an undercurrent of dissatisfaction and concern throughout the team which lead to an environment where co-workers were unwilling to take ownership of issues and willing to quickly throw others under the bus. Mysterious "lay-offs" and transfers left you wondering what the future held for you at Bottomline. Topped off by a lower than average salary, extremely long hours and ridiculous stress, it was an easy decision to leave. No one needs to be bullied in the work place.

    Advice to Management

    Seek feedback from your employees and identify those who are unable to lead through positive example and position their team for success. This company has a bright future and should not be hampered by bad management.


  5. Helpful (7)

    "Poor senior management, lack of foresight with workload planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Flexible with working at home, IT staff is very accommodating, bonuses

    Cons

    Staff are often ignored. Customers and sales teams are given free reign to make promises that can't be kept.

    Advice to Management

    Listen to your people, promote from within and plan for greater workloads rather than scramble to hire & train.


  6. Helpful (18)

    "Image over substance, dollars over humanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Portsmouth, NH
    Current Employee - Developer in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Decent onboarding process but not much after that.
    Good health plan.
    You can easily be hired into a position that you are unqualified to fill and things are so disorganized that it will take them a long time to notice.
    Nice people to work with.
    Fortunately for the employees, the stock is fairly volatile so the employee stock purchase plan often works out as a plus.
    For those with families, there are more family activities than average. I don't have kids but it seemed to please those who did.
    Contractors and certain employees have time cards. Time tracking on internal projects borders on fiction, especially useful for underperformers.
    Benefits probably make it almost on par with other local software employers.

    Cons

    The narcissism is comparable to the Kardashian family. The CEO, in an effort to get onto the best places to work list, argued successfully with NH Magazine to have businesses that were laying off employees from being disqualified from the contest. That didn't stop Bottomline Tech. from accepting the award amid its own layoffs.
    One of the people I had to work with was arrogant and counterproductive. I had heard that before joining BT that this person managed a restaurant. It's easy to believe. People are treated like minimum wage employees, except when it came to working ridiculous hours without additional compensation. I watched some of the best employees get let go and get replaced by recent college grads who brought little to the table besides malleability and lower salary thresholds. It almost seemed like some sort of an experiment where BT was trying to see if they could jam people from all walks of life into a technically challenging career. Employees are sometimes way over their heads, but some acquisitions come with talent. When there are truly talented people, they end up carrying the weight of the eternal trainees.
    Jobs are rarely posted internally and unless you spend your workday networking, you won't be going anywhere with your career. Product training is rarely done internally. People don't really know the product and opportunistic employees hoard and deny access to proprietary information or step out of their roles to steal underling's spotlight, insuring career opportunities for themselves.
    Industry standards are sometimes ignored or fictionalized. Agile SCRUM execution is so weak that it felt like somebody read a handout from a training course, didn't quite understand it, and taught it to everyone else. Coding DB design work is so far from professional that it boggles the mind. Anyone who truly codes with professionalism gets out as quickly as possible. Source code management appears to be off the charts mismanaged. So much professional ground is lost by remaining in this place.
    Management seems to be lead by a cross between a Dickesnsonian manager and an entitled prep-school dandy. I can't say that about any other software company that I've worked for. Instead of learning more about your industry, you experience mental attrition. There are definitely some happy people here, but they are often the people who are deluded into thinking that they are top performers or are just happy that nobody notices that they are just camping out.
    I have to agree with the people who say that management strongly hints to employees to post positive reviews. Good press is craved like insulin to the diabetic.
    Firing people seems like it can be arbitrary, until the 20-something replacement comes in, taking 3 to 6 months to be productive at all, and likely working for a fraction of the salary. If NH weren't an "at will" employee state, there would probably be complaints about age and sex discrimination. The employees could probably unionize, but their jobs would be offshored. I've seen people with strong work ethics and superior skills be let go in favor of wet behind the ears beginners. The loss of one big client even during the sales cycle means that a third of the employees experience extreme nervousness about their employment. Work/life balance can be way off and layoffs are on the mind of many.

    Advice to Management

    Time for some turnover in senior management. Big time. People are tired of the self deprecating comments by the CEO about his looks and the speeches about reinvestment in the company and opportunities that rarely come for the heads down employees. Form an HR department that works for the employee benefit. I've never been part of a company where the HR department seems like less of an advocate for employees. Too many managers are over-impressed by themselves.


  7. Helpful (9)

    "Bottomline is a sweatshop. That was my experience after working there for several years. Others are in agreement."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    The people are very nice. There are things to learn (only on your own, however-little or no training is offered), but the pressure is ridiculous.

    Cons

    They claim to believe in work-life balance, but nothing is farther from the truth. People work crazy hours, with no regard for anything but work. They also have yearly layoffs,

    Advice to Management

    Think more of the employees, offer more training and opportunities for advancement, practice what you preach as far as work-life balance.

  8. Helpful (9)

    "Company is not for everyone"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    BT has very good benefits.
    There are many talented people. The company has a nose for acquiring good but undervalued business.

    Cons

    There is a culture of distrust throughout the company. Open communications are non-existence in most departments. It seems everyone or group lives in their little island with no way off. Leadership has attempted to create a good culture through verbal, email and other types of communications but their actions are the opposite.
    I honestly do not think anyone trust the leadership team, which includes HR. Many people prefer not to go to HR because it was a "death wish", this is sad (hearsay).

    Annually they lay people off so they can make room for new people from the acquisitions. The layoff seems to be pretty random, definitely not based on performance. Luckily I left before then. Many good people were let go.

    You will find these things throughout the company --smoke and mirrors
    --immature processes
    --inefficient
    --rude and disrespectful
    --lack of teamwork

    I am surprised they average 3 stars, the horror stories from this company blows me away.

    Advice to Management

    Come up with a better strategy than growth through acquisition. The stress that you are putting on your employees are unnecessary and will become a major problem in the future. Get your house in order and go back to basics.


  9. Helpful (11)

    "Bottomline Technologies, Are you really that Desperate?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Portsmouth, NH
    Former Employee - Project Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    Great locations, good benefits packages, A decent place to start for a recent college Graduate if you plan to learn and run or use Bottomline as a stepping stone...
    US locations are pretty solid.

    Cons

    A bipolar dysfunctional organization. Leadership is cut throat, lacks vision, passion and the appropriate skills required to get to the next level as a company. Questionable manipulative behavior is commonplace at Bottomline. Look no further than Glass door under trends for Bottomline and you will see that after years of steady ratings decline a recent spike in positive reviews. If only their stock rose like that! This is driven by internal pressures put directly on individuals within the company by the leadership at all levels. Particularly those fresh out of college who don't know any better or are vulnerable to manipulation. Bottomine has a well deserved reputation as a toxic environment which is so well known that they are desperate to try to obfuscate perceptions by preying on 20 somethings just entering the workforce. Instead of fixing the cultural problems they choose to try to manipulate. This is one small example of why Bottomline is not a healthy organization and why you should consider looking elsewhere.

    Advice to Management

    Fix your culture, take the first step in solving the problem and admit you have one.
    Don't expect to get a different result from the same behavior.
    Hang it up... pass the baton to more qualified or less burned out people...
    Do the right thing..


  10. Helpful (22)

    "Annual Layoffs, Managment purchases new Maserati/Tesla"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Portsmouth, NH
    Current Employee - Product Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Pros

    Some opportunities for advancement, OK benefits given the area, location of HQ at Pease trade port , free fruit every other month

    Cons

    HR team actively using Glassdoor to counteract negative reviews (which says it all). Annual layoff of 5% of employees and questionable accounting for "growth" y/y. Software development is largely outsourced. No work/life balance to speak of.

    Advice to Management

    Fire lackluster CEO. Don't manage workers by fear of being let go. It sets a bad example when a members of our management team buy a new Tesla/Maserati but asks middle management to tighten our belts.


Showing 247 of 254 reviews
Reset Filters