Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated November 10, 2017
247 reviews

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247 Employee Reviews

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Pros
  • Good benefits - much better than my last company (in 20 reviews)

  • Good benefits and Employee Stock Purchase Program (in 10 reviews)

Cons
  • Work life balance is completely out of proportion (in 32 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (9)

    "Mid-Sized Company, Small Company Feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Support Analyst in Portsmouth, NH
    Current Employee - Production Support Analyst in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (Less than a year)

    Pros

    There are plenty of challenges to overcome which makes each day different and exciting. The culture here takes the best parts of a larger company, and meshes it with the tight knit feeling of a small business. I does not feel like you are a 'cog in the machine', rather, you feel like you are an integral part of a team and what you do makes a difference. If you go above and beyond you will definitely be recognized here..

    The benefits package is also at least on-par with much larger companies. 401k matching and Employee Stock Purchase plans are a welcome benefit.

    If you put in the time and effort upward movement within the company is possible. Lateral movement is also possible as there are many distinct lines of business.

    Cons

    Some might not like the work-life balance and pressure to excel at customer service (or customer delight as its called). This all depends on the line of business as each division/department sets different expectations.

    Advice to Management

    There are some amazingly talented individuals here. Continue to hire people of that caliber.


  2. Helpful (6)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Good company culture
    Amazing people working for Bottomline
    Good management

    Cons

    People could be together in one building instead of being in two different buildings

  3. Helpful (4)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Pros

    Great people to work with, which promotes loyalty. Fantastic team spirit and some lovely little perks.

    Cons

    Work life balance is completely out of proportion. People are expected to be at beck and call at all hours without additional pay as everyone is salaried and it's just expected.

    Advice to Management

    Stop taking people for granted, there are a lot of good people that are being overworked and underpaid for what they do.


  4. Helpful (3)

    "A Decent Alternative for a Burnt Out Attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney Auditor in Marlton, NJ
    Former Employee - Attorney Auditor in Marlton, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies (More than 8 years)

    Pros

    Less stress than practicing law.

    Cons

    Less money than practicing law, and zero job satisfaction other than keeping up with the workload.

    Advice to Management

    Pay some attention to the workloads of your auditors, and note that the job, while being performed by attorneys, is a high level sweatshop that can induce substantial stress and loathing. Do more to create an atmosphere that makes it more than that for your people.


  5. Helpful (8)

    "Top Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Bottomline is a progressive payments technology company with leadership positions across many international markets. The company have very talented and committed people who make it a great place to work. The company has a very bright future with with Open Banking, PSD2 and Instant payments creating increasing opportunities for accelerated growth. If you enjoy a rewarding and challenging working environment and enjoy being successful them BT could be a great fit for you.

    Cons

    Sometimes the company or organisation can move so quickly that it can be difficult to keep up.

    Advice to Management

    Stick to your strategy of building leading payment cloud platforms that make help businesses pay and get paid.


  6. Helpful (11)

    "Customer Focus Pays Off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    * Focus on customers is the one thing at BT that differentiates it from the competitors. Employees by and large respond to this and embrace the demands of supporting the global businesses at BT.
    * Good pay.
    * Senior leadership that will be there for you and your family when you truly need it.
    * Company focuses on its bottom line and has chartered a course towards long term economic health.

    Cons

    * Lack of cohesion in product offering.
    * Decentralized development of product can be inefficient.
    * Demands of delighting customers is sometimes a burden for people.

    Advice to Management

    Focus on executing the plan and promoting a cohesive product offering.


  7. Helpful (6)

    "High energy and fun place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    - Dynamic fun culture
    - Large and very loyal client base
    - Expertise in Payments space unchallenged
    - A number of team and family events
    - People listen and support

    Cons

    - High growth expectations
    - Complicated business to learn

    Advice to Management

    Need to communicate more on growth aspirations, strategy and direction

  8. Helpful (7)

    "Difficult to stay there and enjoy your work life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Competitive pay and good health benefits.

    Cons

    Regular layoffs of new and old employees make it hard to stay there. Lots of turnover. Horrible management style.

    Advice to Management

    Very reactive management style. Stick to a plan. Take a closer look at your HR Department's approach to employees. Can be very juvinile in pitting one employee against another.


  9. Helpful (7)

    "Great Company, Great People!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    I can't say enough about how great the people at Bottomline are! It's wonderful to work in such a positive, uplifting environment. Everyone is friendly and helpful, always willing to answer a question or help with a project. It actually feels like my work is important and appreciated, something that isn't always apparent in all companies. The office itself is beautiful and comfortable, and the benefits are great. Work-life balance is amazing. I feel very fortunate to have gotten into a company like BT.

    Cons

    None that I can think of!


  10. Helpful (10)

    "An extraordinary place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very dedicated, highly motivated employee team. You will be challenged to give your best every day. You will be surrounded by people who are doing the same. The more responsibility you can handle, the more you will get.

    Cons

    Priorities can shift and deadlines can be unforgiving. You must be flexible, nimble and ready to adapt to changing realities. For some, this is the most interesting part of the role.


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