Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated August 1, 2017
236 reviews

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236 Employee Reviews

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Pros
  • Great people to work with, which promotes loyalty (in 17 reviews)

  • Good benefits - much better than my last company (in 15 reviews)

Cons
  • Work life balance is completely out of proportion (in 31 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (9)

    "Recognition of a good company, that is working to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Pros

    -Company is growing in a positive direction
    -Fast-paced environment
    -Company-wide quarterly meetings
    -Community involvement (charitable donations, heavy involvement with the United Way, annual 5ks which benefit a local charity)
    -People are amazing
    -Generous vacation time
    -Casual dress work environment
    -Family friendly events (i.e. bring your kids to work day, Halloween...)
    -Ice cream truck in Summer!
    -Fresh fruit
    -'Get to Know' programs offer education on Bottomline's different lines of business

    Cons

    -Fast-paced environment (not for everyone), can create confusion, chaos and lead to a lack of communication

    Advice to Management

    Work with team to set internal advancement opportunities
    Communication!


  2. Helpful (2)

    "Tough Culture - most difficult experience in my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    The company was fairly stable. They had some good flagship accounts which hedged us from layoffs

    Cons

    Evenings and weekends were more than occasional. They kept demanding more and more. The salaries were nothing to brag about either. People just kept their heads down and worked. So it wasn't uncommon to work right next to someone for years and not know who they were. It felt like a corporate sweatshop. I understand they revamped their processes since then. I hope they did something about their management and culture.

    Advice to Management

    People matter. If your middle managers care more about their careers than their teams, you need some new management.

  3. Helpful (6)

    "No work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Bottomline Technologies full-time (More than 10 years)

    Pros

    Smart people to work with. Job was challenging. Great benefit package.

    Cons

    Literally no work/life balance. They force you to work long hours in order to make commitments that are unreasonable. They never adhere to scope. They are so hyped up about bending over for the customer that they will commit to anything to make the customer happy at the expense of their employees. Pay is below average and they will try to get out of giving raises as much as they can.

    Advice to Management

    Pay your employees better. Stop making them work ungodly hours. Don't TELL them you care...SHOW them.


  4. Helpful (12)

    "Bottomline Technologies with and for each other"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time (More than 10 years)

    Pros

    I've worked for Bottomline Technologies for the last 11+ years, and in that time I have witnessed a great many things that speak to the heart of this company. The depth of commitment to employees is second to none. When there is someone in need Bottomline steps up in ways that most companies do not. These acts of kindness are not publicized, but I've witnessed them first hand on many occasions. Bottomline Technologies truly lives the guiding principal of "With and for each other"

    Cons

    Still making progress on the Agile transformation. At times when the pressure mounts Agile principals get tossed out the window.

    Advice to Management

    Invest in the employees and help them progress on their career path. Don't be fearful that they look for other opportunities.


  5. Helpful (3)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Great People to work with

    Cons

    Culture of the Company needs to change


  6. Helpful (4)

    "Better to be a contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bottomline Technologies full-time

    Pros

    Lot of technologies, complex environment, decent starting pay, great stock program, decent open door policy.

    Cons

    no raises, poor company culture, high turnover, cheap benefits, laughable bonuses

    Advice to Management

    Invest in your employees and reward them appropriately
    HR should do some investigation on the high turnover rate and employee satisfaction
    Senior management should speak up and fight for those budget increases even if the stock goes down.


  7. Helpful (2)

    "Good people, decent 401K, salaries remain flat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Bottomline Technologies full-time (More than 8 years)

    Pros

    People are the best, decent 401K , work-from-home policy for many employees

    Cons

    Medical insurance has large deductible and co-pays, bonuses range between few hundred $ or none at all, salaries remain flat for several years now.

  8. Helpful (8)

    "Disappointing opportunity"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies full-time (More than a year)

    Pros

    One of the best benefits working for BT is the work from home policy.

    Cons

    No training. Very little information and communication from upper management on the direction of the organization. Organization doesn't take the time to connect with the employees.

    Advice to Management

    Establish a more friendly, open, and engaging environment between management and employees. There is a culture of fear within BT that is inhibiting to its success and the success of its employees.


  9. Helpful (6)

    "Fake News"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bullet on your CV. Work from home policy. Frequent opportunities to laugh at CEO. They treat the college hires better than current employees.

    Cons

    Management uses stack rankings for measly salary increases. Layoffs in fall and Spring. No privacy. Both in the office and your electronic privacy. Health insurance continues to increase. They blame increases on ACA but continue to save money for the company while acting like they are here for you.

    Advice to Management

    Time for another acquisition, so be prepared for another layoff to pay for the new execs in the salary budget. Quit schilling your slaves to post positive reviews. The CEO is an avid trump donor.


  10. Helpful (2)

    "Challenging Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reporting Developer in Exeter, NH
    Former Employee - Reporting Developer in Exeter, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than a year)

    Pros

    The fast paced atmosphere fits my desire to push the limits of technology.

    Cons

    The culture focuses on accountability. The business model is on acquisitions, which makes for a defensive atmosphere among peers. As someone who focuses on the positive and how a team can improve during both good and bad situations, Bottomline Technologies culture made it difficult for a team to really thrive.

    Advice to Management

    Shift focus from reducing number of team members after acquisition to acquiring companies that are lean and can therefore be gracefully added to the Bottomline team.


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