Bottomline Technologies Reviews | Glassdoor

Bottomline Technologies Reviews

Updated March 23, 2017
206 reviews

Filter

Filter

Full-time Part-time

206 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good benefits, good life work balance (in 14 reviews)

  • Competitive Salary, Great people across all lines of business, Friendly co-workers, Execs take the time to listen to all ideas (in 14 reviews)

Cons
  • Not a lot of resources in most ares making work life balance a challenge (in 29 reviews)

  • If you want to work in an under-appreciated place with little to no room for growth, this is the right place for you (in 6 reviews)

More Pros and Cons

  1. Helpful (9)

    "Steady Pay, False Promises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Portsmouth, NH
    Former Employee - Software Engineer in Portsmouth, NH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Team members are friendly.
    Offices are stocked with drinks and snacks.
    9-5 isn't frowned upon for those who aren't motivated.

    Cons

    Client based product sales leads to crazy initiatives. Management spends all of their time pushing developers to meet deadlines for features that were sold and promised before ever consulting a developer.

    Bonuses are promised quarterly but you'll either not receive one because the company is doing so poorly or you'll see a fraction of a percent.

    Compensation is barely competitive and raises are only given during review periods, which management doesn't have review periods if the company lacks funding to cover raises.

    There is a severe lack of middle management for development and product which causes chaos. Whether this is due to unavailable budget to cover director-level management or lack of interest, it causes disconnect on multiple levels.

    Development team is struggling and mostly composed of repurposed, "senior" developers. This is a company that gives titles and money in return for tenure, not experience and performance.

    Developers should not be crossing streams nearly as much as they do currently. Technical debt is piling incredibly high and it is not maintainable if your developers aren't properly trained.

    Culture is miserable and boring. Dress code is dated. In office entertainment is a joke. It feels like the modern version of Office Space at every turn.

    Advice to Management

    Audit your development team and trim it down based on skill. Don't be afraid to lay off developers who have inapplicable skill sets. Stop selling features without consulting with development on time frame and scope. Put director-level management in place which can help send information properly up the chain of command and help reduce stress on product, development, and quality assurance.

    It's 2016 and a majority of your employees don't see customers every day. Tee shirts and shorts are the norm for tech companies these days. If you want to attract top talent for your salary levels you need to get up to speed.


  2. Helpful (19)

    "Annual Layoffs are a big issue"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Bottomline Technologies full-time (More than 5 years)

    Pros

    Like most have stated, good, hard working people, especially on the frontlines. Decent benefits. Decent office locations.

    Cons

    Unfortunately there are many but for the sake of brevity I will list but a few. Morale is awful all around and management consistently fails to see where the fault lies when things don't go as planned. Annual (sometimes semi-annual) layoffs, as MANY have stated, are a serious problem. People who have been in the same position for 3-5 years are seemingly let go to make room for younger folks straight out of college who are paid less then the folks before them. It seems to have very little to do with performance in many cases. You are also at risk if you have any issues that may result in a leave of absence. I have seen many great colleagues let go within 6-8 months after recovering from a serious illness or family problem. Workloads for multiple departments are incredibly strenuous. The numbers game is very much an issue here and staffing never quite seems adequate (often a result of the aforementioned layoffs). Expect to put in a lot of overtime to get anything done. Promotions are spotty at best for many and promises are often broken.

    Advice to Management

    Pay attention to the real issues and act accordingly. Also ease off on the annual 'cleansing.' This alone kills morale company-wide. You claim to be a great place to work and that you care for your employees but your actions speak louder than your words.


  3. Helpful (11)

    "Loved the people I worked with but Bottomline was always short staffed and we were expected to pick up the slack."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good people, fun projects, benefits were about average. I was allowed to work from home and be in the office. Places to sit always at a minimum, some areas better then others. Overall nice office and facilities.

    Cons

    I enjoyed working with my manager however in general, senior management was probably going to cause him health problems. I have never met a team of senior managers who were so completely disconnected with their teams and each other. I don't know what the 3 year strategic plan was but I'm sure it was not ripping into one another and backstabbing. The HR professionals at Bottomline act in a petty good ol boy club attitude which does not support the employees only senior mgmt. The two leaders in HR should be removed and replaced with new blood who have a chance at decorum and professionalism.

    Advice to Management

    Remove HR and start over. Be professional. Stop the stepping on each other to get to the top, the senior management team should have a shared vision that supports the company not individuals.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (15)

    "Wow people still rate them well?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 5 years)

    Pros

    The people are amazing but under powered to do anything or move anywhere in an upward direction. Decent benefits. Decent location on the seacoast of NH

    Cons

    The banking sales team is a joke. Egotistical leadership with zero insight into customer needs/wants. Stuck between sunsetting products and trying to develop new "groundbreaking" banking product. The worst place I have ever worked in terms of leadership. Zero room to grow and hone your skills. Zero training and the culture is that of a 40 year old bank. I can't stress enough I did not get fired so this is not a spite review! If you don't believe me look at their stock price which is about to drop to its lowest point in almost 5 years.

    Advice to Management

    In your yearly layoffs. Instead of the good people that are doing your grunt work take a look at your management team and replace them! you would be surprised at what your people think of them if they weren't so scared to speak up!


  6. Helpful (5)

    "Good environment overall, high expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    Pros

    Great people and highly collaborative environment
    Successful company always looking to improve its position in the marketplace
    Stable

    Cons

    Not quick to resource the demands of the business, leading to consistently over-worked groups/departments


  7. Helpful (12)

    "N/A"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Bottomline Technologies (More than 5 years)

    Pros

    Initially there were quarterly bonus' as well as "on the spot bonus", but those stopped 1.5 years ago

    Cons

    Working for a supervisor who has aggressively attempted to bully me into leaving. 5 years.... Pretty rough way of existing. Management is HORRIFIC... Top heavy... they say there's an "open door policy" but there isn't. if you aren't a favorite... you are nothing and no one . Every year there is a "Be Heading" to reorganize the company.... I've escaped it all this time.....

    Advice to Management

    Allow workers to review and rate management. You may find that they aren't as good as they pretend to be. Get managers who CARE about the people they work with, encourage and develop them.


  8. Helpful (3)

    "Good Career Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time (More than 3 years)

    Pros

    The people I used to work with are hard working and dedicated. It was a nice benefit to be able to dress down all the time. .

    Cons

    There are not enough people to do the work that is needed to be done to make the product better.

    Advice to Management

    Invest in current products to make them better. What we had was hard to sell as it seemed dated.


  9. Helpful (13)

    "It's a bust"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Alpharetta, GA
    Former Employee - Senior Software Engineer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bottomline Technologies full-time

    Pros

    Your direct co workers are great. The benefits are better than average. The office is very nice. The hardware is awesome.

    Cons

    The core platform for Digital Banking 3.0 is busted. Management will force you to work weekends and holidays. Management will deny your vacation to meet there half sold software and over promised schedule. Management will call you any hour of any day, night, and weekend and ask you to build some insane piece of functionality in 12 hours. Management thinks every bug can be fixed in 4 hours or less, despite the massive technical debt they have already leveraged on the platform. You can not focus on one thing. You are forced to work on dev support for one month on a crappy legacy platform that only the old school devs with a ton of tribal knowledge can figure out. You will spent about 70 percent of your time switching and building environments working on both the front end and back end, and everyone is expected to be full stack. Agile is dead here. You have no input. You are assigned work based on what your scrum master thinks they know.

    Advice to Management

    No need to comment. It will not change and is a lost cause. Everyone wants to get out after about 6 months. The turnover rate in our office alone was astronomical.


  10. Helpful (8)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Alpharetta, GA
    Former Employee - Software Engineer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies (More than 5 years)

    Pros

    Flexible schedule. If you just want a job then this is the place for you. They have no future (and the stock market agrees.)

    Cons

    management has no direction, mostly old legacy products, lowest morale of anyplace I have worked. avg to poor benefits. No future, just a job

    Advice to Management

    Employees offer suggestions all the time but management thinks they always know best.


  11. Helpful (10)

    "Up down Up down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bottomline Technologies full-time (More than 8 years)

    Pros

    Good environment from the team level with smart bright innovative minds. They preach work with and for each other and for the most part that happens. Good benefits.

    Cons

    Middle management and upper management are disconnected from the day to day of what is going. Older legacy products that need to be updated. Investing in new emerging products that end up getting put on the shelf, then try and go back and give an update to the legacy product. Raise every 1 1/2 year if you get one.

    Advice to Management

    Dedicate a team to take of existing software so you don't upset customer base with no innovation. Hire more developers so you can maintain both legacy and emerging products. Treat employees better and not as pawn.



Showing 206 of 210 reviews
Reset Filters