Bound Tree Medical Reviews | Glassdoor

Bound Tree Medical Reviews

9 reviews

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2.2
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Jeff Prestel
4 Ratings

Employee Reviews

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  1. Helpful (3)

    "Profitable Up-and-Coming Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbus, OH
    Former Employee - Customer Service Representative in Columbus, OH

    Pros

    There are a variety of shifts you can work as a CSR. The vacation and benefits package is competitive, and your starting salary is relatively high if you are an entry-level candidate.

    Cons

    The company is so busy buying and merging that it doesn't focus on salary, bonuses, or incentives. There was no performance-based motivator in place for CS, which is unusual for a company when compared with the industry and the potential for growth.

    Advice to Management

    Give your CSRs a light at the end of the tunnel. Give people incentives to succeed.


  2. Helpful (3)

    "Lack of Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Delaware, OH
    Former Employee - Buyer in Delaware, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bound Tree Medical full-time (Less than a year)

    Pros

    Compensation was fair
    Work/life balance wasn't terrible
    No micro-managing

    Cons

    Strict processes and procedures that were ineffective were vehemently upheld
    Managers had little to no leadership qualities
    Conflicting goals and a lack of vision drove the company in too many directions
    Incredibly high turnover rate

    Advice to Management

    Invest in departments in addition to Sales


  3. Helpful (4)

    "Good company, but management of Purchasing Dept is not professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Dublin, OH
    Current Employee - Buyer in Dublin, OH

    Pros

    The sales force across the US is very knowledgeable and knows what their customers want and can afford. Customer Service is staffed with many experienced professionals. Inside Sales is great to work with and product information from the product specialist is very reliable.

    Cons

    Many management changes cause confusion regarding the direction and measurements of department goals. Purchasing Director is problematic with lack of consistency in processes, objectives, measurements and prone to favor hiring at lower salary range with little experience.


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  5. Helpful (2)

    "Good company to work for."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Salary Potential, great benefits

    Cons

    Top level management not always realistic, treat employees equally

    Advice to Management

    If you constantly want more and more from sales staff that are already performing well, compensate them for their work or they will leave like some of your top performers already have.


  6. Helpful (3)

    "Great Co-workers, but changing systems, and systems that didn't work as required made day to day tasks very challenging."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bound Tree Medical full-time (More than 3 years)

    Pros

    Wonderful co-workers. Good benefits.

    Cons

    Rapidly changing reporting methods and requirements, with TOP management making decisions regarding issues that they not only did not understand, but also were unconcerned about learning made for very difficult days, all while raises were miniscule, and work-life balance was not taken into consideration for most departments.

    Advice to Management

    UPPER management should take the time to receive input from lower level managers, and mid-level managers should COMMUNICATE better with their employees. Too many times decisions were made at the mid-level management level without any follow through, or notification to their employees. This causes a lack of confidence with both customers and suppliers when their direct contact doesn't have the information required.


  7. Helpful (2)

    "having issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Bound Tree Medical full-time (More than 3 years)

    Pros

    great products with great CUSTOMERS

    Cons

    low base pay and low commissions

    Advice to Management

    take care OF YOUR SALES REPS!


  8. Helpful (5)

    "Just a mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bound Tree Medical full-time (More than 5 years)

    Pros

    The people (worker bees) are great. Upper management has. NO clue about how to run a business. They treat people poorly and wonder why they leave.

    Cons

    They often change the rules of the game during the game. ie not doing a presidents award trip because too many people qualified. Change pay plans half way into the year making it impossible to make more even if you sell more.

    Advice to Management

    Leave. Need new or old management. Prestel is a joke


  9. Helpful (6)

    "The management just keeps rearranging the deck chairs on the the Titanic."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend

    Pros

    Nearly all of the sales team and customer service team are genuine and great people to work with. The company is a perfect case study for a business class about what not to do, however. If you enjoy working for a company where management doesn't return calls, disrespects the employees and disregards constructive ideas - this is the place for you!

    Cons

    This company was once a true "Family" culture, where people were very proud to work, until it was sold to Water Street Investments (Sarnova). The new senior management really fowled things up. The new culture is paranoia and conniving greed. The ability to serve the customer has faded because insecure middle and senior management has micromanaged power away from the customer's contact with the company; sales reps and customer service reps. Bound Tree was once the pinnacle of places to work in the pre-hospital medical supply market. Today, nearly everyone is looking for another job (economy allowing), and the people getting hired couldn't get a job elsewhere. They are continually restructuring the compensation schedule for our sales team. Many of their once loyal customers are also steadily realizing they can get better pricing and service from other companies.

    Advice to Management

    Read a few management books and give up on the cancerous culture.


  10. Helpful (5)

    "Love the people I worked with, hated the management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service
    Former Employee - Customer Service
    Doesn't Recommend

    Pros

    The customer service department people were great to work with.

    Cons

    Management was often clueless about the job as they had never done the job themselves.

    Advice to Management

    Take a few days and do the job before making changes that are neigh impossible to perform. Check out your leadership choices and make sure they are actually doing their job and not passing off everything to an associate then taking credit for it!