Bracket Reviews | Glassdoor

Bracket Reviews

Updated March 22, 2017
127 reviews

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2.3
Star Star Star Star Star
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Jeff Kinell
37 Ratings

127 Employee Reviews

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Pros
  • Pto, work from home (though only 2 times per week) (in 9 reviews)

  • Free soda machine flexible schedule (in 13 reviews)

Cons
  • Work-life balance can be difficult at times and it seems like people are constantly putting out fires (in 9 reviews)

  • Upper management needs to listen more to there staff and the needs (in 9 reviews)

More Pros and Cons

  1. "Project Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bracket full-time

    Pros

    Thought there was a good work life balance

    Cons

    Poor communication and office politics


  2. "Client Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Bracket full-time (More than 3 years)

    Pros

    Benefits, flexibility in schedule, employee events, ease of contacting management

    Cons

    Little proactive support from management, very little interdepartmental cohesiveness, lack of organizational team ethic

    Bracket Response

    Mar 8, 2017 – SVP

    Thank you for sharing your feedback here. I am interested in hearing more, if you are willing to share. We are looking at ways to create more interdepartmental cohesiveness- focusing on setting goals ... More


  3. "Unrealistic Expectations and pressure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bracket full-time (Less than a year)

    Pros

    Free unhealthy snacks and soda

    Cons

    Company is constantly running from behind to catchup, no clear answers or industry standards. Employees have the sense that management is flying by the seat of their pants. Employees are overstretched and have too much work to do within a 45 hour workweek and are often expected to go above and beyond. Management allows senior level employees to treat subordinates in an unprofessional way and does nothing about the repeated complaints.

    Advice to Management

    Support your mid-level managers, hire additional experienced resources, and provide real support for your teams. CEO is terrible.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Drains you....."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bracket full-time

    Pros

    Some very hard working coworkers
    Free snacks

    Cons

    Senior management does not seem to care- they promise all sorts of things but seldom if ever deliver. Offers no support or direction.
    Work load is enormous and non efficient with impossible timelines so that person's work at all hours and weekend.
    Annual reviews system out dated.
    As another reviewer noted, disparity between offices.

    Advice to Management

    Get new annual review process
    Sr. Management- be more supportive- set an example


  6. Helpful (4)

    "Product Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bracket full-time (More than a year)

    Pros

    Good for new grads looking for experience

    Cons

    The technology is way too old and outdated. This is the place to learn ancient technology.

    Advice to Management

    Get a decent technical people or you won't survive.


  7. Helpful (4)

    "If you are looking for a job..not a career"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Bracket full-time

    Pros

    Bracket is good for recent college grads who want to get some professional experience before making a move some place else.

    Cons

    I don't think there is much opportunity for growth. Brilliant model -- hire young employees, burn them out and send them on their way.

    Advice to Management

    Transparency is needed and not a HS assembly -- actual documents that outline what is needed for personal growth. If you make employees feel like you care I think they will return the favor.


  8. "Great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Assistant in Wayne, PA
    Current Employee - Project Assistant in Wayne, PA
    Approves of CEO

    I have been working at Bracket full-time (Less than a year)

    Pros

    It's a good place to gain experience and work with dedicated coworkers. Cool company events from time to time as well.

    Cons

    Lack of clear goals for advancement.


  9. Helpful (5)

    "RUN. RUN FAR, FAR AWAY!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Langhorne, PA
    Former Employee - Anonymous Employee in Langhorne, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bracket full-time (More than 3 years)

    Pros

    Relaxed office atmosphere, nice colleagues

    Cons

    Low pay, lack of oversight, upper level management doesn't care about employees and often makes promises they can't keep. Work loads are insane, and only the meanest, most back-biting employees advance.

    Advice to Management

    Have some loyalty for your employees


  10. Helpful (9)

    "Don't even think about it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Friendly co-workers. Nice facilities. Interesting work. Free snacks are provided but I see that as more of a bribe to the employees.

    Cons

    Soul-less senior management. Insufficient tools to get the job done. Way too much work for some. Lip service for professional development. A culture of insincerity with clients and staff. Disparity between offices in terms of pay and regard for staff value.

    Advice to Management

    Cut the snacks and put that money into a real professional development program -- time to do something with those performance reviews. Develop a MUCH higher level of integrity -- this is the basis for success within the life sciences. Adopt a CRO approach for staffing -- when the contract gets awarded, it is time to staff up.


  11. Helpful (26)

    "Jeff, please resign. People are afraid and depressed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Colleagues are bright. Clinical research is an amazing field.

    Cons

    This industry is high pressure and exacting. Our clients have high standards, and we hold patients' lives in our hands. This leads to a great deal of pressure on employees, many of whom are not supported effectively by Bracket.

    Advice to Management

    Jeff, when you started I believed you that you wanted to make Bracket be a great place to work. Unfortunately, I have lost faith.

    I lose sleep over my job. I worry that i will negatively impact a clinical trial. Worse, I am deathly afraid of making a mistake at Bracket, for fear of the repercussions. I am worried every day that i will lose my job, be yelled at by a client, or, punished by my manager. The fear-based management has to stop. The culture of micromanagement needs to end.

    If you ask the clinicians, they will tell you that people at Bracket are depressed. Our fear of retribution has led many of us to seek professional help -- and medication -- for depression and anxiety. How can we be a company that conducts research into depression and anxiety, but care so little about employees at Bracket?

    Jeff, I know you have tried. I do. Unfortunately, it's just not working. The fear has to stop or everyone will end up depressed and/or quitting. We need a new leader. If you were to resign, I think that would be the honorable thing to do. Before you go, however, I do want you to know that we appreciate what you said you would do -- it just hasn't happened. Please, I beg you. Do the right thing. It's time to go.



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