Braintree Reviews | Glassdoor

Braintree Reviews

Updated July 8, 2017
48 reviews

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3.9
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Braintree General Manager Juan Benitez
Juan Benitez
19 Ratings

48 Employee Reviews

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  1. "Great job, stellar culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Chicago, IL
    Current Employee - Technical Support in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Braintree full-time (Less than a year)

    Pros

    There is a culture of genuine desire to help others. Feedback is alive and well. I appreciate the interconnectivity between all the teams. Leadership seems to truly care about employees on an individual basis. Plenty of opportunity to grow into other areas of the business.

    Cons

    Sometimes folks will get bummed when there isn't their favorite flavor of LaCroix or get cynical about PayPal bureaucracy. It's true that there are some rules, but the Braintree culture is still so alive. Nothing to complain about!

    Advice to Management

    Keep doing what you're doing. You've helped craft the best work environment.


  2. "Braintree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Braintree (Less than a year)

    Pros

    Great culture with awesome benefits and a fun work environment

    Cons

    Lack of upward mobility can be an issue

  3. "Great Products / Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Braintree full-time (More than 3 years)

    Pros

    Creative, and fast paced. Best technology in payments currently

    Cons

    Workload is extremely high. The pace creates for long hours.


  4. Helpful (3)

    "A good place to write code"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Braintree full-time (More than a year)

    Pros

    Good transparency in the organization. Smart engineers. Good products. Enjoyable work environment. Pair programming and TDD with good benefits and incredible work life balance.

    Cons

    PayPal has increased its control over Braintree and more of the bureaucracy is creeping into the daily life of being an engineer. They don't do a great job of training hires who don't have a natural proclivity for the type of work Braintree does. Training is pretty much 100% on the job which can leave some people behind.


  5. Helpful (10)

    "Split between startup and big business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Braintree full-time (More than a year)

    Pros

    All the classic "startup" perks - awesome offices, free catered lunch, unlimited snacks and la croix, a bar in the office, events like trivia/booze/beer pong, etc. A ton of people here are so friendly, talented, smart, and driven, and really want to do their best work.

    Cons

    Like another review stated, "PayPal with ping pong." Becomes more and more like PayPal every passing quarter, both culturally and in terms of management/goals. These are not positive changes. The bigger Braintree gets, the more the company tries to hold onto this idea of being a fun, small company with its own separate culture from PayPal. This just isn't the case. People used to hang out at the office after work, form friendships between departments/teams, etc, but not anymore. It's gotten cliquey and competitive. Managers have minimal manager training. There's almost no recognition for good work (especially when it comes from non-Product teams), only for early hires who are still around and have, seemingly by default, become team leads.

    Advice to Management

    Please, please implement some useful, mandatory manager training. Stop pretending to be a "flat" hierarchy/structure and start focusing on career development and growth. Work on the relationship between PayPal and Braintree. Make employees feel valued for tangible accomplishments and professional growth, not just for being around a long time.


  6. Helpful (7)

    "For the complacent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Braintree full-time

    Pros

    The company does its best to pretend that they're still a startup. There are some very neat perks like having catered lunches. The benefits are decent (above average health insurance, transit reimbursement).

    Cons

    Success is rarely noticed or acknowledged in any meaningful way. If you are looking for a job that you can stand out in, and use as a stepping stone, keep looking. If you are looking for a comfortable entry level role to stay in long-term, this may be your place.

    A company that once did a great job of noticing talent has been put under PayPal's thumb. It shows.


  7. Helpful (5)

    "API Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Chicago, IL
    Current Employee - Customer Service Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Braintree full-time (More than 5 years)

    Pros

    Nice environment that makes you believe you are doing something important.

    Cons

    - They make you believe this is a start-up company, but all they are trying to do is keep their employees by offering petty benefits. It's cool to have unlimited PTO, but statistics show that employees take even less PTO when you have this perk. They know that, so they do this.

    - Lack of vision. A lot of the people here think they are super smart, but the truth is that they are just book smart and want to be stagnant in a position for many years as they think they landed their dream job. The CEO has done a great job keeping people comfortable.
    - Lack of experience - A lot of employees are young, myself included. This gives us the impression that we are smart and know everything. The problem is that there is a lot of people that lack the experience to make a correct judgment in upper management.

    Advice to Management

    Get off of your high horse. It's just a company with scooters that work on something not appealing(payments?)

  8. Helpful (3)

    "Always practical, tactical in problem solving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Braintree full-time

    Pros

    Great people, who care about their work. Always strive to improve.

    Cons

    Lots of generalist engineers can occasionally lead to putting out less in-depth, less proven technical solutions.


  9. Helpful (7)

    "PayPal with ping pong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Braintree full-time (More than a year)

    Pros

    All the requisite start-uppy type things are there: free lunch, ping pong, beer, etc. If that gets you out of bed in the morning, then you're set. For the most part, the people are wonderful.

    This is a fine place to work if you want to clock in, keep your head down, and cash your (paltry, unless you're on the product side) check.

    Cons

    You are not working for a start-up. You are working for PayPal. Whatever comes to your mind when you think of PayPal is probably correct. You're not innovating with sexy tech.

    The startup bones are still there in the form of completely unqualified management. Early hires are managing large departments and they shouldn't be. There are a lot of elephants in the room. Some teams are happy, others are in a constant state of anxiety. The anxiety isn't because they're too busy.

    Very distracting open office that is somehow used as a selling point.

    If you're considering a role here, be aware that the flowery speeches in the interview haven't been revised in awhile. The company isn't "metrics driven" in that you will have no fair warning that you're being judged by metrics, but you sure are.

    Career advancement is mostly about luck and lateral moves. I think they finally stopped calling it a 'flat structure' but they were using the term for far longer than it was appropriate.

    Advice to Management

    Accept that you're a gigantic company and hire managers that are trained to manage people. There is such disparity in the expectations and treatment of different teams that it is awkward. "Team leads" spend 80% of their day chatting in the kitchen and openly looking at not-work on their computers. It infuriates people that aren't even on their team.


  10. Helpful (13)

    "Former great place to work is still a very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Chicago, IL
    Current Employee - Engineering Manager in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Braintree full-time (More than 3 years)

    Pros

    • great people throughout the company
    • fun offices with lots of perks (free food, parties, swag, etc.)
    • good pay
    • good place to build career experience for more junior-level people

    Cons

    • senior leadership is seriously lacking in vision and execution
    • now owned by PayPal for 2+ years and increasing control and culture from PayPal (which are both pretty awful)
    • product development is fragmented, often ineffective, changes direction based on latest whims of management without much hard market research and data to support direction

    Advice to Management

    Sadly, there are simply too many areas where management (both past and present) have failed that giving advice won't help. What would help is getting new management. Not likely.


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