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Bread Financial Collections Specialist Reviews
73% Recommend to a Friend
83% Approve of CEO
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Ralph Andretta
38 Ratings
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Collections Specialist
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Found 96 of over 1K reviews
Updated Sep 12, 2023
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- 5.0May 19, 2023Collections SpecialistCurrent Employee, more than 1 yearMesquite, NV
Pros
Numbers driven in all the best ways
Cons
None if you’re more type A
Bread Financial Response4moThank you for sharing your thoughts on being a Collections Specialist!! We challenge our associates to be their best in every way! This is a community you can take pride in and that will inspire you. We respect your voice and recognize your contributions! This isn't our first rodeo with tracking metrics for success -- we know what numbers are needed and we're able to teach our Collections team to work toward those metrics so they can be successful. Thanks for all you do!!
- 2.0Aug 3, 2023Collections RepresentativeFormer Employee, more than 1 yearColumbus, OH
Pros
They send you everything you need, Very nice in the beginning, Pay was okay, My direct leaders were very kind and understanding, Offer competitive benefits
Cons
The ranking system is designed poorly, it’s nearly impossible to climb to hit where they want you to. When you inevitably don’t make those goals they put you on a corrective action and threaten to fire you. It takes a huge toll on mental health because you don’t know if you’ll have a job on the first of the month. Any pto or psl days you take count against you in the ranking so you have to worry about pushing payments out to that day to hope you don’t drop significantly. They tell us to take those days we “earned” but if you take them it counts against you. It’s a lose lose situation. There is a gap in communication between leadership, you can ask three leaders questions and get different answers. It makes doing your job confusing because it seems like everyone is guessing on what the answer is, and if you do something wrong based on listening to a leader you will be talked to about it.
3Bread Financial Response2moThanks for sharing that you had a positive onboarding experience with equipment, benefits, and compensation. It's wonderful to hear that you found your leadership to be supportive partners as you learned the ropes. We appreciate your feedback on our performance evaluation system and will share your valuable feedback with leadership. We certainly value our associates and don't want to lose them to burnout as work-life harmony is a core component of our culture.
- 2.0Sep 12, 2023Collections RepresentativeFormer Employee, less than 1 yearHouston, TX
Pros
Good incentives Flexible schedule Decent pay
Cons
False culture Willing to terminate without warning Cancel culture company
1 - 4.0Aug 26, 2023Collections SpecialistCurrent Employee, more than 3 yearsOhio City, OH
Pros
Strong effort to be an inclusive company
Cons
Pay and benefits are mid
- 4.0Aug 10, 2023Billing and Collections SupervisorCurrent Employee, more than 1 yearColumbus, OH
Pros
Very flexible schedule availability. As a result you must have good time management.
Cons
Growing pains are being experienced due to hurdles in the technology.
Bread Financial Response2moThanks for sharing your experience! We are always happy to hear that our associates enjoy the flexible scheduling we embrace. We hope you continue to be successful with our team!
- 2.0Aug 13, 2023Collections SpecialistFormer Employee, less than 1 yearColumbus, OH
Pros
Some supervisors helpful PTO and PSL
Cons
Training not long enough Do not tell their expectations in training Expect you to bonus Expect you to rank in top 40 to 50 If you dont rank you lose your position Say hours are flexible but only if you rank
Bread Financial Response2moWe appreciate you stopping by to share your previous experience. We're glad to hear that you enjoyed working for your supervisors and liked the Paid Time Off options we provide. We agree that more training is always needed, which is why we provide continuing education beyond your initial classes. With development and practice, we think we have a great training program that helps our new associates learn the ropes and improve their skills so they can earn great bonuses. We want everyone to be successful and we help empower everyone to thrive here.
- 4.0Apr 10, 2023Collections SpecialistFormer Employee, more than 3 yearsRio Rancho, NM
Pros
I worked as a Collections Specialist for Bread Financial for almost three years. In that time I worked with a group of wonderful people and enjoyed the experience very much. Any time I had a complaint I went to management and it was resolved quickly. I miss that about working there.
Cons
Every time I had a complaint it got resolved so I don’t have anything to add to this section now that I’m no longer there.
Bread Financial Response5moHi there, It is great to read that you worked with wonderful people and had such a positive experience here! Working in Collections can be tough, but we're so glad to hear that management was open to assist and resolve any concerns you had. We appreciate you sharing a review even though you're no longer with us!!
- 3.0Jul 17, 2023Late Stage CollectionsFormer Employee
Pros
Great management and great culture
Cons
Training for remote positions could be better
Bread Financial Response2moGreat review! We appreciate you taking the time to stop by and leave a review of your experience as a Collections Representative. Thank you for serving our customers to help them meet their financial goals. We'll share your feedback on training with the appropriate team. Please reach out to your team if you feel like you need additional training or development.
- 5.0Apr 16, 2023CollectionsCurrent Employee, more than 3 yearsPlano, TX
Pros
For me, all that really matters is that I feel valued and appreciated in my role and I very much feel that way here at Bread Financial.
Cons
My biggest gripe is the company’s sponsored healthcare, it’s just not the most affordable.
Bread Financial Response5moThanks for sharing that you FEEL valued. That makes a huge difference to many associates -- you are not just a number. We appreciate your feedback on the cost of healthcare coverage. We absorb about 80% of the cost of the health plans and only charge associates 20% of the cost. It sure is pricey for everyone.
- 1.0Mar 9, 2023Inbound Collections RepresentativeFormer Employee, more than 1 year
Pros
Good benefits and alright pay
Cons
After training ends and you get tenured you stopped receiving help. No regular coaching. All the managers seem like they don’t care about you anymore. And they throw thing on you last minute. Oh and they made so much money last year but didn’t give many people raises not even some who stuck it out through the update. Like seriously if they did so great you would think they would at least value those who helped make that happen and stuck through the update. Even fast food gives annual raises
Bread Financial Response7moWe are sorry to hear you did not have a positive experience after you went through the training program and became a fully functional collections representative. We know this work is not easy and that everyone needs some support themselves while they support our customers. Please consider reaching out to your supervisor or a peer to connect and discuss your concerns / gain perspective. Your concerns are valid and want to be able to assist you. You can also reach out to Spring Health for more intense resources or check out our Living Well on-demand resources on our Inview page.
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Bread Financial Reviews FAQs
Collections Specialist professionals working at Bread Financial have rated their employer with 3.6 out of 5 stars in 96 Glassdoor reviews. This is a lower than average score with the overall rating of Bread Financial employees being 4.3 out of 5 stars. Search open Collections Specialist Jobs at Bread Financial now and start preparing for your job interview by browsing frequently asked Collections Specialist interview questions at Bread Financial.
Collections Specialist professionals rate their compensation and benefits at Bread Financial with 4.1 out of 5 stars based on 96 anonymously submitted employee reviews. This is 9.3% worse than the company average rating for salary and benefits. Find out more about Collections Specialist salaries and benefits at Bread Financial.
73% of Collections Specialist employees at Bread Financial would recommend their employer to a friend. This rating has decreased by -2% in the past 12 months. Collections Specialist professionals have also rated Bread Financial with a 3.7 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.5 rating for career opportunities.
