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Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great Benefits and always assessing the marketplace" (in 133 reviews)
- "The pay is good the bs is consistant.Just be on your p's & q's ." (in 107 reviews)
- "Good Work life Balance and Salary." (in 79 reviews)
- "Great people and very clean place." (in 75 reviews)
- "The culture is great as we help our community and the company helps those across the nation when tragedy strikes." (in 61 reviews)
- "Poor management, and lack of structure." (in 43 reviews)
- "Senior leadership only talks about sunshine and rainbows like they're dellusional." (in 31 reviews)
- "Certain managers were difficult to work with." (in 27 reviews)
- "Supervisors are lazy." (in 27 reviews)
- "Changing too fast with too little communication" (in 13 reviews)
Ratings by Demographics
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Found 141 of over 1K reviews
Updated Sep 28, 2023
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Reviews about "leadership"Return to all Reviews
- 2.0Oct 31, 2019Anonymous EmployeeFormer Employee, more than 3 yearsRio Rancho, NM
PTO is provided in advance rather than earned weekly.
Lack of proper project management combined with the super growth they experienced that got them to a $250 stock price is causing their processes, leadership, and associates to break down and lose morale and faith in the company. Recently had to lay people off due to financial results. Has a policy with attendance that is unfriendly to any frontline associates - firing people haphazardly despite medical and other unpreventable issues despite many solutions to SLA management being available - but ignored. Many leaders and associates have provided alternative options, strategies, solutions, and projects that would have drove exceptional financial results, but they don’t realize that the only way for those to get done is to get them out of their normal duties to get the work done. The unfortunate reality is that leadership is so overwhelmed with administrative duties, that information stopped flowing upstairs. This means the leadership is flying blind to the amazing talent in their staff and serious issues with their business - that are very risky. Leadership has to work through the weekend just to complete tasks that take them away from what they were hired to do and receives so many e-mails it’s literally impractical to expect a 24 hour response and get all the other duties done.7Bread Financial Response4y
We value your opinion and will take this feedback into consideration as we continue to evolve and grow.
- 5.0Aug 12, 2022Talent Branding InternFormer Intern, less than 1 year
I had such an amazing, rewarding intern experience at Bread Financial this summer. When interviewing for the position, the process was very smooth and my recruiter kept me updated regularly. Both my interviewers were engaged in our conversation and encouraging throughout the interview. I was able to ask questions and determine if this was a place I would want to work as well – it really felt like a two-way conversation to decide if there was a mutual fit. I received the job offer about 1 week after my interview which was super exciting and a quick turn-around. As I got ready to begin my new role, I received my box of computer equipment 2 days prior and it was fairly easy to set up. From my first day and through the first week, my manager was welcoming and set me up for introductions to others and time to work together. They allowed me time to get adjusted and ask questions – even helping me learn how to use Teams for daily communication! I had formal weekly one-on-one calls to track my project progress, but I also felt comfortable making quick calls or initiating chats with my manager to get guidance on the fly. My manager would often connect the dots for me and discuss the relationship between a project assignment to my academic program so I could best understand the application. We regularly discussed what I was hoping to get out of the internship program and was assigned projects related to my areas of interest / development. My manager made it easy for me to manage my daily assignments so I could practice managing my workload based on our mutual priorities. I was fortunate to be exposed to several areas of the business. My manager set up introductory calls so I could learn more about other roles within our HR Department and the Marketing Department. From a support perspective, I felt like my manager and I would prep for a project, do check-ins to ensure I was on the right track, reviewed my final work, then made final recommendations for enhancements, so I was able to produce a solid final work product. The leadership team is very flexible to taking on new projects and all the associates I interacted with truly had my best interest at heart. Since this was a remote internship, I enjoyed the work-life balance. I was able to take time off as needed for appointments and was even able to fit in taking an online summer class! From a company perspective, I found that communication was regular and transparent – especially in the weekly “In The Know” newsletters. My manager took the time to do some “intro to the workforce” training and covered information on how paychecks are handled, payroll deductions for benefits, selection of benefit options, and setting up retirement plans so I’m prepared for the real world, post-graduation. As part of the cohort Internship Program, there was a great schedule of activities and workshops planned to help me learn more about working in corporate America. I believe Bread Financial truly cares about associate (and intern) development and provides resources they need for success. I’m hopeful to return next summer for another Internship experience and will definitely consider joining the company after graduation!
Nothing! They are super transparent about their business operations.Bread Financial Response4mo
Thank you so much for sharing your internship experience in such great detail. This will certainly help future interns know what to expect!