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Bresnan Reviews

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3.6
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Bresnan CEO James Dolan
James Dolan
2 Ratings

11 Employee Reviews

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  1. "Bresnan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Casper, WY
    Former Employee - Director in Casper, WY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Personal growth, promotions, trust, support

    Cons

    Locational values didn't align with corporate values


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Bresnan full-time (More than 10 years)

    Pros

    Cares about the customer, very community oriented

    Cons

    Good ol'boy mentality when it comes to leadership

    Advice to Management

    none

  3. "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Billings, MT
    Former Employee - Sales Agent in Billings, MT
    Recommends
    Approves of CEO

    I worked at Bresnan full-time (More than 3 years)

    Pros

    Fun, relaxed work environment, happy employees, focus on the customer and good benefits.

    Cons

    High call volumes could become a little tedious. Call center environment but by far the best I've ever worked in.

    Advice to Management

    Focus more on employees on a professional level, more raises and growth opportunity within the company.


  4. "Sales dep. good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales in Billings, MT
    Former Employee - Inbound Sales in Billings, MT
    Recommends
    No opinion of CEO

    Pros

    Pay, pay, pay, 54k in my case.
    Work environment
    People
    Bennefits
    The supervisors are good at what they do. Training is great.

    Cons

    Dealing with crazy mountain people.
    Shifts can suck.
    Slow times of the year.
    Customer care reps fail at doing there job and sales agents often times pick up their slack.

    Advice to Management

    Keep changes to a minimum. Or at least don't inact changes all at once. You're losing good employees because of this.


  5. "good job if you like working independently"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer/Technician in Billings, MT
    Current Employee - Installer/Technician in Billings, MT
    Recommends
    Approves of CEO

    Pros

    Good career path for installers and techs, lots of training. Will let you go to your first job of the day from home instead of having to go into the office - that saves a lot of time and lets me get coffee at home. Even though theres a set schedule and quota to meet, I really like working independently and I can do that at Bresnan. I get good support from my boss and my team.

    Cons

    Same as any other outdoor job, you have to deal with Montana's cold winters but the spring and summer time sure make up for it.

    Advice to Management

    Maybe a little more time spent in the local offices.


  6. Helpful (1)

    "Only if you're desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Billings, MT
    Former Employee - Engineer in Billings, MT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits are decent but could be better.

    Cons

    The salaries are not comparable to other companies in the field and the belief is that since you work in the rural mid-west that you do not need to be compensated like your peers in other locations. There is a very extreme and obvious disconnect between Headquarters in NY and employees in MT, WY, CO, and Utah, the VPs and higher ups simply do not listen. The nepotism/cronyism regardless of skills or experience is profound at this company.

    I suggest that if Bresnan is your only option in your area that you only use it as a stepping stone and get out as soon as possible.

    Advice to Management

    Listen to your employees, you hired them to do a job, now let them do it.


  7. Helpful (4)

    "Upper management uses employees like pawns in a political battle."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Billings, MT
    Former Employee - Anonymous Employee in Billings, MT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You live in Billings and have no other options. I really can not think of a good reason to work for Bresnan unless you are given a VP position in the NY office because then people MIGHT actually listen to your ideas and allow you to act on them. What normally happens is you have an idea, IF it is actually heard by anyone in management they steal the idea and make it their own. If it turns out the idea/project fails then they make sure that the employee takes the blame.

    Cons

    Upper management uses employees like pawns in a political battle and is willing to sacrifice an employee to make sure they don't loose face.
    They have too much division of responsibility stemming from having too many Vice Presidents and Directors. They are paralyzed because each of those upper level managers are fighting to control their territory instead of working for the good of the company.

    Advice to Management

    1) Stop talking about communication and start communicating
    2) Stop thinking of employees as disposable worthless tools to use when fighting some stupid political battle
    3) Break down barriers between internal organizations -- better yet consolidate internal organizations and get rid of some VP overhead.
    4) Get down off of your Mount Olympus and open communications with your employees -- LISTEN to what is said -- and act on that information

  8. Helpful (1)

    "Why even bother with a company that is small when it's convenient for them, yet is a big company when it's convenient."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer. in Billings, MT
    Former Employee - Network Engineer. in Billings, MT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only reason to work for Bresnan is if you enjoy being crapped on daily and like free cable tv and internet.

    Cons

    Senior management in this company is a joke. Bill Bresnan chooses to promote his former gardner to a position of prominence within the company. Yet nobody knows HOW to move up within the company. It's a muddled top heavy mess. By far the worst company I've ever worked for.

    Advice to Management

    Rather than going to trade shows and taking the advice of some idiot salesman, try listening to the engineers you are paying. It would also be nice if Bresnan would stop hiring the cast-offs from other MSOs. Reading a magazine article about a new technology doesn't give you a license to be an expert on said new technology.


  9. "Best ISP I've worked for in the last 15 years."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - That May Be Personally Identifiable So I Won't Answer That. in Cheyenne, WY
    Current Employee - That May Be Personally Identifiable So I Won't Answer That. in Cheyenne, WY
    Recommends
    Approves of CEO

    Pros

    Besides benefits and pay, the work atmosphere is very nice. I wouldn't call it laid back, but if you do your job right the first time, you don't get run into the ground. They are very good about letting you take time off when needed and have a great paid time off policy. Co-workers are also very helpful when you ask for assistance and are always willing to give a hand even if it's not their specific duty.

    Cons

    I don't think it's really a downside, but the occasional emergency that requires hours of travel time can be rather troublesome; especially when it happens on a weekend or holiday. Raises and bonuses may not be the best in the world but the starting pay is better than other business' in Wyoming. Different groups don't always get along and you have to sometimes go through some bureaucratic nonsense to get your job completed.

    Advice to Management

    Don't assume everything is perfect just because the machine is working well enough. There are always issues that cause anger, resentment, irritation, etc., at all levels. Most employees will accept and ignore or cover up these issues, but they can linger and get worse. Best to become aware of them by jumping into the fray occasionally to see them yourself. The company as a whole can always do better.


  10. "The overall experience at Bresnan was good, management is for the most part genuine."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Small family company with a good culture, management seeks feedback from employees, somewhat flexible work schedule, employees are generally satisfied and stay with the company.

    Cons

    Compensation is lower than larger institutions, somewhat restricted in moving up the corporate ladder due to small size of company.

    Advice to Management

    The culture and flexibility are what make people stay at Bresnan. If you can compensate lower level employees who don't own shares or receive bonuses with higher salaries, turnover in those positions would be reduced.


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