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Bridgecrest

Engaged Employer

Bridgecrest

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Bridgecrest Reviews

3.0

55% would recommend to a friend

(326 total reviews)

CEO Mary Leigh Phillips

Mary Leigh Phillips

61% approve of CEO

Ratings by category

3.5

Diversity & Inclusion

3.3

Culture & Values

3.3

Compensation and Benefits

3.0

Career Opportunities

2.8

Work/Life Balance

2.8

Senior Management

Ratings distribution

5 stars

30%

4 stars

20%

3 stars

17%

2 stars

14%

1 star

18%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Benefits are great(in 35 reviews)
  • "The job is fairly easy and the pay is good.(in 32 reviews)
  • "Bonuses are a great pro to the job you can go as high as you want to.(in 24 reviews)
  • "They offer extensive training and help is always there when you need it.(in 10 reviews)
  • "Absolutely a great culture.(in 10 reviews)
Cons

Ratings by Demographics

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Found 326 of over 334 reviews

Updated Dec 3, 2023

    1. 4.0
      Dec 3, 2023
      Manager
      Current Employee, more than 8 years
      Mesa, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Invested in employees and opportunities for growth

      Cons

      Would like work from home

      Thank you for sharing your experience as a Manager! We're delighted to hear that you appreciate our commitment to employee development and growth opportunities. The Bridgecrest family understands the importance of work-life balance, and your input regarding a desire for more work-from-home options is duly noted. We continuously strive to create an inclusive and flexible work environment. Thank you again for taking the time to share your experience. We're delighted to have you as a part of our Bridgecrest family, and we wish you continued success and fulfillment in your role.

      1. 5.0
        Nov 13, 2023
        Loan Servicing Specialist
        Current Employee
        Mesa, AZ
        Recommend
        CEO Approval
        Business Outlook

        Pros

        - Good pay - Benefits

        Cons

        - Inconsistent Workload - Hours are consistent but shift so routine is impossible unless choose an admin-based department

        Thank you for sharing your experience as a Loan Servicing Specialist. It is great to hear that you are enjoying our perks and compensation package! The Bridgecrest family aims to create a balance that allows for routine while maintaining the flexibility required in certain roles. Your input is invaluable in helping us identify areas for improvement. Thank you again for taking the time to share your experience. We're delighted to have you as a part of our Bridgecrest family, and we wish you continued success and fulfillment in your role.

      2. Join the Bridgecrest team
        See Our Latest Jobs
        1. 3.0
          Nov 2, 2023
          Loan Advisor
          Former Employee, more than 1 year
          Mesa, AZ
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good environment & people that make the atmosphere fun

          Cons

          You are on a phone talking to angry people all day

          Thank you for sharing your experience as a Loan Advisor. We appreciate your positive feedback about our work environment and the fun atmosphere. It's also great to know that you enjoy your colleagues! We understand that dealing with upset customers on the phone can be challenging. Your dedication to handling these situations is crucial, and we appreciate your efforts in maintaining a positive atmosphere. Thank you for being a part of the Bridgecrest family, we appreciate your contributions to our organization, and we wish you the best in your future endeavors.

          1. 4.0
            Oct 31, 2023
            Loan Officer
            Former Employee
            Mesa, AZ
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Job was easy to do as long as you show up

            Cons

            Customers could sometimes be mean

            Thank you for sharing your experience as a Loan Officer. It is great to hear you find Bridgecrest to be a Good place to work. We understand that having a customer facing role can be challenging at times and we thank you for your dedication. Thank you for being a part of the Bridgecrest family, we appreciate your contributions to our organization, and we wish you the best in your future endeavors.

            1. 2.0
              Oct 3, 2023
              Customer Relations Specialist
              Former Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Ability to shift through roles with ease. Managers provide feedback confidently and comfortably.

              Cons

              Managers can also be inconsistent with their leadership. There can be preferential treatment, micromanagement, serious issues overlooked in lieu of others.

              Thank you for sharing your experience as a Customer Relations Specialist. It's great to hear that you appreciate the flexibility in shifting through roles and that managers provide feedback confidently. The Bridgecrest family strives to foster a dynamic and supportive work environment where employees can grow and excel. We expect all our employees, including management, to uphold our values and treat everyone equally and with respect, we're sorry to hear that was not your experience. While we may have parted ways, we wish you the best in your future position!

              1. 5.0
                Sep 29, 2023
                Data Entry Specialist
                Former Employee, more than 3 years
                Mesa, AZ
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Good benefits, consistent schedule, great growth opportunities.

                Cons

                Got laid of during covid

                Thank you for sharing your experience as a Data Entry Specialist. We're glad to hear you enjoyed our overall compensation and benefits package - we are proud to offer employees lots of perks and benefits in all categories of wellness! Establishing a healthy work-life balance is vital to keeping employees happy. Our mission is to create opportunities and improve lives for both our customers and our employees, and this comes in many different shapes and forms. Whether it be our tuition reimbursement program to assist our employees on their journey of higher education or our Leap Into Management course for new managers, we are always searching for ways to help our people grow. Thank you for sharing your experience, while we may have parted ways, we wish you all the best in your future endeavors!

                1. 5.0
                  Sep 24, 2023
                  Operations Manager
                  Current Employee, more than 8 years
                  Mesa, AZ
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Opportunities and culture stand out among other employers!

                  Cons

                  The pay does not seem to compare to other opportunities on the market.

                  Thank you for sharing your experience as an Operations Manager! We are so happy to hear you are enjoying your time at Bridgecrest. It's our goal to provide a well-rounded experience to each of our employees including culture, perks and benefits, flexible schedules, and the list goes on. The Bridgecrest family of brands reviews our total compensation package on an annual basis to ensure we are keeping up with industry standards. Thank you again for taking the time to share your experience. We're delighted to have you as a part of our Bridgecrest family, and we wish you continued success and fulfillment in your role.

                  1. 5.0
                    FEATURED REVIEW
                    Sep 2, 2023
                    Loan Advisor
                    Former Employee, less than 1 year
                    Mesa, AZ
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Pay, benefits, hours, coworkers, managers

                    Cons

                    Nature of job, some of the guidelines, customers

                    Thank you for sharing your experience as a Loan Advisor. We're so happy to hear you enjoyed our compensation & Benefits package. The Bridgecrest family takes great pride in our benefits package as we value our employees' overall wellbeing. We truly do care about and value our employees - they are the ones carrying out our mission statement of creating opportunities and improving lives every day! We understand that having a customer facing role can be challenging and we thank you for your dedication. Thank you for being a part of the Bridgecrest family, we appreciate your contributions to our organization, and we wish you the best in your future endeavors.

                    1. 2.0
                      Aug 28, 2023
                      Loan Advisor
                      Former Employee, less than 1 year
                      Mesa, AZ
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Benefits, Salary, Co-workers, Covered Parking

                      Cons

                      Strict micromanaging, unrealistic workload, sometimes lousy tech equipment

                      Thank you for sharing your experience as a Loan Advisor. We're so happy to hear you enjoyed our compensation & Benefits package. The Bridgecrest family takes great pride in our benefits package as we value our employees' overall wellbeing. We truly do care about and value our employees - they are the ones carrying out our mission statement of creating opportunities and improving lives every day! With that being said, we do expect all our employees, including management, to uphold our values and treat everyone with respect. We're sorry to hear that was not your experience. Although we may have parted ways, we wish you the best in your next endeavor!

                      1. 1.0
                        Aug 16, 2023
                        Loan Advisor
                        Former Employee, more than 3 years
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        There is not one pro about this corrupt company

                        Cons

                        Take 10-15 minutes and think about the worst possible job. Multiply that by 3million and that’s what it’s like to work at Bridgecrest.

                        Thank you for sharing your perspective as an employee of more than 4 years. As a company that values internal promotions, we're glad to see you've stayed with us for quite some time! We want to assure you that we do not take these situations lightly. Bridgecrest was founded with the intention of creating opportunities and improving lives for both our customers and employees. We're sorry to hear you are feeling as though we are not aligned with that. Through everything we do to foster community and culture, our intention is to create a positive work environment for our employees. Unfortunately, we are unable to change your experience while working with us, but we hope this insight helps improve your outlook of our business.

                      Viewing 1 - 10 of 326 Reviews
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                      Bridgecrest Reviews FAQs

                      Bridgecrest has an overall rating of 3.0 out of 5, based on over 334 reviews left anonymously by employees. 55% of employees would recommend working at Bridgecrest to a friend and 52% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Bridgecrest employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Bridgecrest. This rating has been stable over the past 12 months.

                      55% of Bridgecrest employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Bridgecrest 2.8 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Bridgecrest to be management, career development, benefits and the cons to be senior leadership .

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                      Last Thursday and Friday I interviewed with 2 hiring managers for 2 different companies. Both of them said they’d like me to progress to the next interview and the recruiter would reach out. One company said they wanted a offer out this month so it would be a quick process. I sent thank you emails and references. I haven’t heard from either recruiter. I had the recruiter screening and hiring manager interview just days apart, I thought I’d hear back by now. Thoughts?!

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                      Underwriting Support Specialist

                      Underwriter 1 commercial line posted salary $45k-75k, I am aiming for at least 65k. No degree or designations, currently p&c licensed with 4 years of insurance. Is my goal too high? How should I go about negotiating my salary?

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                      Program Manager

                      Just heard that some companies are going to start paying people for their time if they are asking you to do a presentation or something! Does anyone think this will become a thing?

                      1
                      0 Comments

                      Glassdoor has 334 Bridgecrest reviews submitted anonymously by Bridgecrest employees. Read employee reviews and ratings on Glassdoor to decide if Bridgecrest is right for you.