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Bright Horizons Family Solutions

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Bright Horizons Family Solutions

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Bright Horizons Family Solutions Reviews

Updated May 26, 2023

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Found 1,530 of over 3K reviews
3.7
62% Recommend to a Friend
Bright Horizons Family Solutions Chief Executive Officer Stephen Kramer
75% Approve of CEO

Found 1,708 of over 3K reviews

3.7
62%
Recommend to a Friend
75%
Approve of CEO
Bright Horizons Family Solutions Chief Executive Officer Stephen Kramer
Stephen Kramer
378 Ratings

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Top Review Highlights by Sentiment

Pros
  • "I enjoyed working for a company with many great benefits and a company that care for their employees.(in 207 reviews)
  • "Great families and coworkers.(in 83 reviews)
  • "Great for people entering Childcare/Education with little to no experience(in 83 reviews)
  • "Great staff very knowledgeable for work done(in 77 reviews)
  • "Good training both computer and on job(in 69 reviews)
Cons
  • "The pay is low for having to deal with bodily fluids and the other responsibilities .(in 346 reviews)
  • "Poor management and ask too much from you for the pay you get(in 154 reviews)
  • "Long hours and shifts sometimes(in 84 reviews)
  • "The salary is low and some centers but reasonable at other.(in 64 reviews)
  • "There is blatant favoritism and even the “good ones” would rather turn a blind eye then try to fight against a broken system.(in 46 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Bright Horizons Family Solutions and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year
    Featured Review

    Amazing place to work for!!!

    May 11, 2023 - Toddler Teacher in Andover, MN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing staff and amazing children.

    Cons

    No cons wonderful place to work for

    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    Thank you for taking the time to provide feedback on your experience working at Bright Horizons; we definitely think that this is a pretty great place to work and are so glad to hear you feel the same! A huge part of our mission and a key feature of our unique culture is to "never lose sight of the joy and fun in our work"; it certainly seems as though you were able to feel that during your time with the company. Thank you for your contributions towards making Bright Horizons such a special place for our children and families.

  2. 5.0
    Current Employee, more than 1 year

    Glass Half Full

    Apr 17, 2023 - Teacher in Cary, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Seeing all of the ways the little things you do change the development of those kids is worth more than anything - Great pay and benefits compared to most childcare centers - Leadership is really big about growth and promotion - Community feel within the coworkers - Company will pay for early childhood educational development and degrees - Parents are genuinely appreciative of the work you do with their children, sometimes they will even buy us breakfast or lunch

    Cons

    - Poor communication from leadership - Little structure and consistency unless you're a primary teacher - Pay, although high, is still not a liveable wage

    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    Thank you for sharing your feedback with us. Bright Horizons is deeply committed to ensuring a positive work environment for all of our employees, where you feel supported for the important work that you do. We take concerns regarding management very seriously. If you are willing to share more details about your experience, we would like to hear from you so that we may address any issues directly with your location. Please contact us at wearelistening@brighthorizons.com.

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  4. 2.0
    Former Employee, less than 1 year

    Understaffed and overworked

    Apr 11, 2023 - Assistant Teacher in Georgetown, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you like working with kids, this would be a fun job.

    Cons

    If you don't like working with 8+ kids by yourself, this would not be a fun job. If you dont want to have to constantly juggle caring for the kids while trying to update so much information on the companies ipads, this would not be a fun place to work. If you dont want to be put in the middle of drama between first and second shifts, this would not be a fun place to work. If you dont like having to constantly report a violent child, only to have the parents and admin do nothing, this would not be a fun place to work.

    Continue reading
    4 people found this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    Thank you for sharing your experience as a former Bright Horizons teacher! We are very committed towards fostering positive and supportive work environments; where all employees feel enabled to do their best work for the children and families we serve (and also know that they are appreciated in doing so). We are sorry to hear that you have had a mixed experience in this regard and would like to learn more details of your concerns surrounding your location. Please reach out to us at wearelistening@brighthorizons.com so that we can address any issues, particularly regarding your work environment. Thank you for all that you do for the children in your care!

  5. 2.0
    Former Employee

    Not a livable income

    May 26, 2023 - Teacher Assistant in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Loved working with the kids and made great relationships along the way

    Cons

    The pay is low, and although you can use their teacher education program to climb up the ladder, it’s sometimes not feasible for employees and they pretty much only give you a raise if you get another degree or complete a different kind of certificate program.

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Former Employee, less than 1 year

    short time great experience

    Apr 26, 2023 - Infant Teacher in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I didn't work here for a long time, but while I was at Bright Horizons I felt like I was part of a family. Somehow this company has made impersonal childcare of today's society a personal experience even on a franchise scale. I've worked at two different Bright Horizon locations across the state of Massachusetts now and each one had its own unique culture under the same curriculum and company. Each time I felt like I was at a small family preschool. I was very excited to see the curriculum and felt that the values of their education philosophy aligned with my own.

    Cons

    While working in Boston I found that it was difficult to keep up with the demands of the scheduling for this position as people called out and there was never enough teachers to cover without an admin person to cover. And also some of the other employees were less than qualified. Someone was caught smoking in the bathroom.

    Continue reading
    1 person found this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    Thank you for sharing your feedback. Bright Horizons is dedicated in our mission of caring for children and families and we are happy to hear that you enjoyed that experience while you were with us. We appreciate the dedication of teachers like you for the important work you do to provide a great experience for our children and families. Providing a supportive work environment is a large part of how we enable our employees to contribute towards our mission every day. The concerns that you have mentioned regarding staff are ones that we take very seriously. If you are open to sharing more details on your personal experience, we’d like to hear from you at wearelistening@brighthorizons.com.

  7. 3.0
    Former Employee, less than 1 year

    Nice Daycare, poor management

    Mar 1, 2023 - Assistant Teacher in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company itself had a lot of educational opportunities, parents and children were wonderful. Supplies are stocked and co-workers are helpful and passionate about what they do.

    Cons

    Management was horrible. It was nearly impossible to get a day off (say, for medically necessary doctors appointments) even when scheduled in advanced bc they might deny you the day before. Staff is so low that it's difficult to do your job safely and ethnically, but management and office staff refuse to go into a classroom even when you're out of ratio. And they will ask you to stay late, but complain about overtime hours and planning hours for teachers. Also sick children are routinely accepted entrance through management and brought to classrooms with fevers and symptoms. And the benefits are great, but there's no point if you cant afford to use them. The kicker for me was discovering that people of different races and genders were being offered different hourly pay- despite education or experience. Do yourself a favor and ask for a dollar more than whatever they offer you. Because I've heard wonderful things about Bright Horizons, I am inclined to believe that these issues are isolated to the Medical City location. Maybe try somewhere else?

    Continue reading
    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    Thank you for your feedback. I am sorry that your experience has led you to feel under-appreciated. We routinely evaluate the compensation and benefits offered to employees to ensure we remain competitive within the early childhood education industry and strive to provide a well-rounded array of different options to support our employees (medical and dental insurance, 401K, tuition reimbursement, etc.), but would like to hear more about your personal experience if you are willing to provide some more detailed information. Our pay practices are designed to compensate employees accurately and to do so in compliance with all applicable state and federal laws. We take concerns regarding management very seriously. If you are willing to share more details about your experience, we would like to hear from you in order to address them directly. Please contact us at wearelistening@brighthorizons.com.

  8. 3.0
    Former Employee

    Teaching at BH

    May 26, 2023 - Teacher in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very professional , easy to follow schedule and routines

    Cons

    They were often understaffed Teachers would have to give up prep time inoder to maintain ratios

    Be the first to find this review helpful
  9. 3.0
    Current Employee, more than 5 years

    Okay

    May 19, 2023 - Primary Teacher in Sacramento, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Most federal holidays off, yearly raise (small), weekends off, no overnight hours, free associate or bachelor degree at their chosen online universities

    Cons

    Hard to get time off and expectations are high without full support to meet them. Will sacrifice employee life-work balance in order to keep customers aka families happy.

    Continue reading
    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    We appreciate your feedback, and are glad to hear that your experience with Bright Horizons has been mostly positive. We strive to create a workspace that is supportive, where individuals can tangibly experience the HEART principles that drive our goals of helping children and families. While the dynamics of each team will differ, work-life balance is an important part of our cultural mission and something we strive to support for all employees. If you have specific concerns you would like to address further about your experience, we encourage you to get in touch by sending us an email to wearelistening@brighthorizons.com to help ensure that Bright Horizons continues to be a great place to work.

  10. 2.0
    Former Employee

    Love the kids, love the job, hated management.

    Apr 25, 2023 - Assistant Teacher in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *Nice classrooms and offices. *Kids are great.

    Cons

    *Micromanagement *HORRIBLE MANAGEMENT it was a very condescending environment. The pay was way too low for the amount of work involved. You are being watched at your every turn. The policies are ridiculous all though as a mom I understand however given the strictness of it all you'd imagine a better pay. As every company in corporate America your just another number. Constant staffing issues have you having to come in sick and however. Your supposed to watch the kids at ALL times but also have your room tiddy and sanitize and clean up before your shift is over even with the kids inside the room because you can't stay or mark time over your ending shift.

    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    Thank you for sharing your feedback with us. Bright Horizons is deeply committed to ensuring a positive work environment for all of our employees, where you feel supported for the important work that you do. We take concerns regarding management very seriously. If you are willing to share more details about your experience, we would like to hear from you so that we may address any issues directly with your location. Please contact us at wearelistening@brighthorizons.com.

  11. 3.0
    Former Employee, more than 3 years

    not a bad place to work

    May 23, 2023 - Lead Teacher in Pittsburgh, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good workplace environment, close staff

    Cons

    mediocre benefits, uncaring/aloof center management

    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    HR Administrator

    We appreciate you taking the time to provide your feedback. Our HEART principles are the foundation of our work culture at Bright Horizons and guide how we interact with one another. We are committed to ensuring a positive and supportive work environment for all employees. We take concerns regarding management very seriously. If you are willing to share more details about your experience, we would like to hear from you in order to address them directly. Please contact us at wearelistening@brighthorizons.com.

Viewing 1 - 10 of 1,708 Reviews
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Bright Horizons Family Solutions Reviews FAQs

Bright Horizons Family Solutions has an overall rating of 3.7 out of 5, based on over 3,064 reviews left anonymously by employees. 62% of employees would recommend working at Bright Horizons Family Solutions to a friend and 54% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Bright Horizons Family Solutions employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Bright Horizons Family Solutions. This rating has improved by 6% over the last 12 months.

62% of Bright Horizons Family Solutions employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Bright Horizons Family Solutions 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Bright Horizons Family Solutions to be career development, coworkers, benefits and the cons to be culture, management, compensation.

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Glassdoor has 3,064 Bright Horizons Family Solutions reviews submitted anonymously by Bright Horizons Family Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Bright Horizons Family Solutions is right for you.