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Bright Horizons Family Solutions

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Bright Horizons Family Solutions

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Bright Horizons Family Solutions Reviews

Updated May 16, 2021

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3.4
56%
Recommend to a Friend
67%
Approve of CEO
Bright Horizons Family Solutions Chief Executive Officer Stephen Kramer (no image)
Stephen Kramer
300 Ratings
Pros
  • "Great benefits, the people are amazing to work with(in 88 reviews)

  • "Good benefits and great atmosphere(in 74 reviews)

  • Cons
  • "Long Hours but that's child care(in 60 reviews)

  • "Sometimes if you don't remember work life balance disappears and it all becomes about work(in 55 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Bright Horizons Family Solutions and is not affected by filters.

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    1. 5.0
      Current Employee

      Love it

      Jan 21, 2021 - Lead Teacher in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Teachers have a lot of autonomy Very kid focused

      Cons

      There’s a lot of on the job training

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    2. 4.0
      Former Employee, less than 1 year

      Hard work, good supervisors

      Apr 27, 2021 - Assistant Teacher/Floater in Westminster, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In my experience, director was very fair and competent. Director showed care for staff, ensured training went well and made accommodations for needed/requested staff hours changes. My floater position allowed me to see multiple classes each day: fellow staff were competent and received regular breaks; enough staff hired usually to cover all classrooms. The place was overall well run: employees could give each other breaks and move about to support different classrooms, join on field trips, etc. Generally positive atmosphere. Clear and appropriate responses and follow-through steps if students made messes, incidents, fights/tantrums, or were not listening to teachers. Mostly very good interactions with parents.

      Cons

      Note - Was a floater teacher so can't speak for lead teacher experiences. Some staff got sick for a few days at the start of working (with strep, flu, other infection) because of working around lots of small children for hours; after initial sickness though was much better. Pay and benefits fair, especially for this industry, could have been better considering the demands and responsibilities but that is true throughout this industry. Movement into management often dependent upon completion of ECE course hours outside of the work week, but some did this. Should accept that some days will have moments of "flying by seat of your pants" and changes (teacher out sick; students needing to get outside to release energy b/c did not go out yesterday; field trip added; etc.), however overall was as reasonably organized (well-run) as a child care setting can be. Mostly friendly and supportive bosses.

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    3. 5.0
      Current Employee

      Best place to work

      May 15, 2021 - Lead Teacher 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have met all of the staffs at Bright Horizons they are warm and welcoming and you have a support team when help is needed. Management is Excellent very supportive making sure you understand your job duties and provides information tools to get you started and guide you along the way.

      Cons

      i just started the new job so far it has been fantastic learning through technology is very challenging coping how we all do things now.

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    4. 2.0
      Former Employee, more than 1 year

      Cares more about the income from the clients than the health and safety of the employees

      Feb 17, 2021 - Teacher in Redwood City, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Paid tuition to take as many ECE classes as you would like and get the subsequent promotions -Made excellent co-teacher connections -Established very meaningful connections with the children

      Cons

      -Getting your tuition paid for the ECE classes only applies to certain schools and can be an arduous process where the classes required for raises are not always available. -The management team (save for one) was a clique who did not respect confidentiality and were quite mediocre at their jobs. -Teachers are expected to provide their blood sweat and tears for this job with little to no opportunities for professional growth -Alarming concerns about mandating reporting were not taken seriously from the directer -Administrative team did not follow through on their company policies designed to keep employees and children safe. When concerns were raised, their response was to ask the employee to leave and change the policies in question to better fit the client needs -Will always choose clients over you. Leadership will do anything to keep money coming in from the families even if it means risking the health and safety of the teachers

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      1 person found this review helpful

      Bright Horizons Family Solutions Response

      HR Administrator

      Thank you for taking the time to share your feedback. We believe strongly in our mission and the responsibility of caring for children and families. We take concerns regarding the safety of the children and employees at our locations extremely seriously. We are sorry to hear that you have left the company without this impression. Please contact us at wearelistening@brighthorizons.com with more details of your experience if you are willing to share so that we can directly address any issues.

    5. 5.0
      Current Employee, more than 1 year

      What a fantastic place to work!

      May 10, 2021 - Vice President 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture- kind, caring, where you can bring your full self to work Team Work- Teams work together, always searching for the right solution in a collaborative, non combative way DE&I- from Race in America calls, to a comprehensive approach to EAG's you can find your place here, as a member or an ally!

      Cons

      Compensation is low in comparison to other organizations

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    6. 4.0
      Current Employee, more than 5 years

      Great place to work

      May 15, 2021 - Software Developer in Watertown, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance and flexibility

      Cons

      Nothing that I can think of

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    7. 4.0
      Current Employee, more than 1 year

      depends on you

      May 10, 2021 - Bright Horizons in Mercer Island, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fun, great kids, big places to work at, many job sites

      Cons

      hard to get money per class, hard leadership, no planning time

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    8. 4.0
      Former Employee, more than 1 year

      Its ok

      May 13, 2021 - Camp Counselor in Racine, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy entry-level job. Not high-level skills needed

      Cons

      low pay and too much work

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    9. 5.0
      Former Employee, more than 8 years

      I enjoyed this job

      May 12, 2021 - Director in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company that offers a lot of support to its employees.

      Cons

      Requires a lot of hours

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    Viewing 1 - 10 of 1,970 Reviews

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