Bright Horizons Family Solutions Reviews | Glassdoor

Bright Horizons Family Solutions Reviews

Updated January 14, 2019
1,226 reviews

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3.1
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Stephen Kramer
73 Ratings

Employee Reviews

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Pros
Cons
  • "They treat employees very well and have a "work/life balance" policy that gives workers time off and support when needed" (in 36 reviews)

  • "The amount of work for the amount of pay didn't balance each other out" (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "The most supportive and family driven company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Lead Preschool Teacher in Loveland, CO
    Current Employee - Lead Preschool Teacher in Loveland, CO
    Recommends
    Approves of CEO

    I have been working at Bright Horizons Family Solutions full-time (More than 3 years)

    Pros

    I have worked for Bright Horizons for 3 years now. I have reached so many goals while at Bright Horizons and I owe it to my family here at Bright Horizons. I have graduated from a University with a Bachelors degree in Elementary Education, became an assistant teacher in the toddler classroom, and now a lead preschool teacher. I have been blessed with an amazing and supportive team and they have done everything they could to help me reach my dreams. I am so excited for all my opportunities in the future and where this company will take me.

    Cons

    There is no cons for this company

    Bright Horizons Family Solutions Response

    Oct 3, 2018 – Human Resources Business Partner, Generalist

    Thank you for your feedback as a current employee. At Bright Horizons we strive to provide a positive and family-like environment where our employees feel rewarded for the important work that you do... More


  2. "Accounting Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bright Horizons Family Solutions part-time

    Pros

    Great company and work life balance

    Cons

    Not too much room for growth

    Advice to Management

    Keep up the good work

    Bright Horizons Family Solutions Response

    Jan 4, 2019 – Human Resources Business Partner, Generalist

    We appreciate you sharing your feedback and are happy to hear that you enjoyed your time with us. Professional growth and development is very important to the success of Bright Horizons. We... More

  3. "Good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great families and children
    Play based

    Cons

    High turnover rate with staff


  4. "Diverse Working Environment with Excellent Training Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Bright Horizons Family Solutions full-time

    Pros

    Great people to work with. Employees get a lot of support from leadership. Their training program is very professional and helpful.

    Cons

    The whole early childhood education market typically doesn't pay very well.


  5. "Great place to work!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bright Horizons Family Solutions part-time (Less than a year)

    Pros

    -Great work environment and benefits

    Cons

    -No cons that I would have to mention


  6. "Teachers Attitudes Drove Me Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Substitute Teacher in Washington, DC
    Former Employee - Substitute Teacher in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bright Horizons Family Solutions part-time (More than a year)

    Pros

    Very flexible scheduling, good pay while in college,

    Cons

    Teachers treated subs like an extra body, some center directors had a nasty attitude. One moment in particular bothered me, I had injured my ankle was completely unable to move without crutches, that limited my abilities so I called out. The director asked if I could still come that they only needed me to change diapers and move babies. I told her again that I could not put pressure on my foot and that I wouldn't be able to pick a baby up, that I didn't even think I could navigate the metro safely and she had an attitude and hung up the phone. Another center I was placed in while still on crutches placed me with the 2 year olds instead of the older kids and again had an attitude because I could not pick the kids up. The environment was extremely uncomfortable and the last day I was there the director told me she never wanted me to come back to their center. I've worked at other daycare agencies and I never had issues with those agencies before. It was honestly a horrible experience as a 19 year old

    Advice to Management

    Substitutes go through so much training (as they should) and have to learn the intricacies of many different locations. I think the permanent teachers could use some training on how to treat and interact with substitutes. We were only there to help and they acted as if the only reason we were there is because of the ratio of kids to teachers rather than actual help, we were just getting in their way. Bright Horizons has a lot of opportunities to promote from within but because of these attitudes they may push some hopeful prospects away.

    Also, clarification on how training goes. I was told I needed to come to the main building for training and that it would be from 9am-12pm. Because of that I scheduled a necessary medical appointment for 3pm. After I arrived, I had been assigned a shift that would be from 1pm-6pm. I had to let the head teacher know that that could not work for me but that I could come back Monday to work an equivalent shift. As I headed home my phone was blown up with text messages from my supervisor about how the center didn't know if they wanted me back because I "just walked out" without saying anything. Communication between subs and everyone needs work.


  7. "Overall good"

    StarStarStarStarStar
    Former Employee - Teacher
    Former Employee - Teacher

    I worked at Bright Horizons Family Solutions full-time (More than 3 years)

    Pros

    Get great experience working with kids

    Cons

    High turn around rate not related to management

  8. Helpful (1)

    "Asst. Teacher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teacher Assistant in Jersey City, NJ
    Former Employee - Teacher Assistant in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bright Horizons Family Solutions part-time (More than 3 years)

    Pros

    No hassle transfer to another center.
    You can work overtime at another center if they need some extra help.

    Cons

    Corporate doesn't care about their staff working in the centers. There are no snow days unless it is a level 4 emergency. Teachers are forced to come into work despite weather conditions if not they will not get paid even if transportation was unavailable. It blew my mind every time ! They just do not care about the safety of their staff, and do not put their staff first EVER!

    Bright Horizons Family Solutions Response

    Jan 11, 2019 – Human Resources Business Partner, Generalist

    Thank you for sharing your feedback. At Bright Horizons, we are very committed to fostering a positive work environment where all employees feel supported and heard. Bright Horizons serves working... More


  9. "Substitute Teacher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Variety of locations to work, choose the days you are available to work, get to know the feel of a location if ever considered to be permanent

    Cons

    Unpaid holidays and might have to be pulled from a location you like to help out somewhere else

    Advice to Management

    Better communication when urgently need a substitute to go to a new location


  10. "Infant Primary teacher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bright Horizons Family Solutions full-time

    Pros

    Warm and inviting place to work. Great benefits

    Cons

    I don’t have any cons for this company.