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Bright Horizons Family Solutions

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Bright Horizons Family Solutions

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Bright Horizons Family Solutions Employee Reviews about "children and families"

Updated Apr 5, 2021

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Found 1,558 of over 3K reviews
3.6
61% Recommend to a Friend
Bright Horizons Family Solutions Chief Executive Officer Stephen Kramer
74% Approve of CEO

Found 232 of over 3K reviews

3.6
61%
Recommend to a Friend
74%
Approve of CEO
Bright Horizons Family Solutions Chief Executive Officer Stephen Kramer
Stephen Kramer
389 Ratings

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Top Review Highlights by Sentiment

Pros
  • "I enjoyed working for a company with many great benefits and a company that care for their employees.(in 221 reviews)
  • "Great families and coworkers.(in 87 reviews)
  • "Great for people entering Childcare/Education with little to no experience(in 82 reviews)
  • "Great staff very knowledgeable for work done(in 76 reviews)
  • "Good training both computer and on job(in 68 reviews)
Cons
  • "The pay is low for having to deal with bodily fluids and the other responsibilities .(in 340 reviews)
  • "Poor management and ask too much from you for the pay you get(in 161 reviews)
  • "Long hours and shifts sometimes(in 75 reviews)
  • "The salary is low and some centers but reasonable at other.(in 68 reviews)
  • "Managers receive no support and their line managers do not follow procedures yet expect everyone else to abide by them.(in 45 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Bright Horizons Family Solutions and is not affected by filters.

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Reviews about "children and families"

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232
  1. 4.0
    Former Employee, more than 5 years

    Room Leader

    Sep 22, 2016 - Room Leader in Oxford, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good training and progression. Good views on health and safety. You build great partnerships with parents. A really enjoyable job for those passionate about childcare and education.

    Cons

    All female environment can sometimes turn sour. Pay not great. 40hr week and you will rarely leave on time. Resources not replaced frequently enough. New children allowed to start all of the time despite lack of staff which creates a stressful environment.

    Continue reading
    1 person found this review helpful
  2. 2.0
    Former Employee, less than 1 year

    Back-up Care Associate Teacher

    Sep 17, 2012 - Associate Teacher, Per Diem in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    flexible, very flexible. Sometimes you do not get any hours. But they do work around your schedule. However, during busy days or months, they will ask you for more availability. offer children routines and activities during the day to create a fun and structured environment. Can ask teachers and directors for feedback or advice. 'Open door policy'

    Cons

    hardly any hours to work. You should have or will need a second job. Associate Teachers are underpaid. They should make more than 10.00 per hour. Sometimes they function as Head Teachers. In back-up, you must dress professional as if you work in a bank. It's hard to keep up with the children with dressy shoes. The environment doesn't feel "relaxed". Since all the rooms are interconnected, children and teachers hear everything that is happening, even during nap time, which is not good for the children. For example, a child crying in a toddler room disturbs a preschoolers sleep. Or the school age room gets loud during quiet time and awake the sleeping toddlers or preschoolers. The rooms are small and there is not enough lighting in the place overrrall. Bright Horizons back-up needs some major improvements.

    Continue reading
    8 people found this review helpful
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  4. 4.0
    Current Employee, more than 3 years

    Great Company With Great People!

    May 25, 2014 - Lead Toddler Teacher in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bright Horizons shares a common goal with Passionate Educators; such I being the standard for growth and development of the children they provide care for. The staff is very well knit together. Assistance is available for Continued Education.

    Cons

    Flexibility is sometimes an issue as Directors have hard times with coverage and hiring of substitutes in various centers I have worked in.

    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    Human Resources

    Thanks for posting! We think Bright Horizons is a great place to work, and are so glad to hear you have had a positive experience with us.

  5. 3.0
    Current Employee

    Bright Horizons is a good company.

    Aug 1, 2019 - Pre-kindergarten Teacher in Fairfax, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management and families are great

    Cons

    Work-life balance is terrible when you have your own children to take care of after work. Pay is not enough to support yourself let alone a family.

    Continue reading
    Be the first to find this review helpful

    Bright Horizons Family Solutions Response

    Human Resources Business Partner, Generalist

    Thank you for your feedback. We appreciate the dedication of all of our teachers like you for the important work you do to provide a great experience for our children and families. We understand how hard you work, and we routinely evaluate our compensation to ensure we remain competitive within our field and work to support you through a variety of benefits and programs including medical & dental insurance, 401K, tuition reimbursement, shopping discounts, and well-being resources. Work-life balance is an important part of our cultural mission. If you have specific concerns you would like to address further about your experience, please reach out to us at wearelistening@brighthorizons.com.

  6. 3.0
    Current Employee, more than 1 year

    Rewarding but Pay is Pathetic

    Sep 2, 2017 - Lead Teacher in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This is a great job if children really do make you happy. There is no job in the world where you walk into work and are surrounded with cheering and hugs! That keeps you coming back. And it's amazing how great of an impact you have on these children. The company is generous with appreciating teachers through free lunch, No Pay Day Friday treats in the breakroom, company funding events like baseball games or trips to GameWorks. Parents are really generous around the Holiday's and they can be leveraged for networking into a career you really want.

    Cons

    Compensation is bare minimum. Raises are YEARLY, and it's usually less than a dollar, despite all your achievements, or extra work you take on. Support staff makes your job so much harder because they lack the commitment to the children that you as a lead teacher have. Bad PTO, (1hour of PTO earned per 40hours of work). No guaranteed vacation. Highly stressful environment. High Turnover. Leadership isn't supportive when children have special needs and additional help is needed.

    Continue reading
    1 person found this review helpful

    Bright Horizons Family Solutions Response

    Human Resources Administrative Coordinator

    Thank you for sharing your feedback. Bright Horizons is dedicated in our mission to care for children and families and we strive to create a positive work environment for all our employees in all our locations. Educating and caring for young children can be challenging and we want our teachers to be supported and feel appreciated in order to fully enjoy all the rewards early childhood education can bring. We routinely evaluate the compensation and benefits offered to employees to ensure we remain competitive within the early childhood education industry and strive to provide a well-rounded array of different benefit options to support our employees (medical and dental insurance, 401K, tuition reimbursement, etc.). We want to address the issues with management that you reference; if you are willing to share some details about what you are experiencing at your location, please contact us at wearelistening@brighthorizons.com. Thank you for all that you do to care for children and families.

  7. 3.0
    Former Employee

    Administration

    Jun 11, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great curriculum Numerous training opportunities Great coworkers Amazing children and families

    Cons

    Very low pay Overworked Expectations are too high for admin for pay

    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 1 year

    I really enjoyed working at Bright Horizons. It felt like a second family.

    Jul 24, 2012 - Afternoon Teacher in Iowa City, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The environment was very friendly and working with the children has helped me grow as a person!

    Cons

    The only down side to working at Bright Horizons was the lack of available subs and staff.

    Be the first to find this review helpful
  9. 3.0
    Former Employee

    It was very rewarding!

    Jan 30, 2015 - Teacher Assistant in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Bright Horizons really does value the children and provide and nurturing/ rich atmosphere! There were some of the most awesome and caring teachers that loved the children and always had the best interest of the children at heart! The teachers valued all families and was very friendly and welcoming to parents coming in doing drop off/ pick up or just when parents wanted to come in and see how their child was doing! I am so happy I got to work closely with their families and see their child grow at the same time. Being able to see their child light up their face when they learn something completely new! I liked being a part of the team with the children's parent! I know this will help me in my career further down the line helping children!

    Cons

    teachers being able to go on breaks when it is their time, and more flexible staffing!

    Continue reading
    Be the first to find this review helpful
  10. 1.0
    Current Employee, less than 1 year

    Bank Staff

    Nov 27, 2016 - Bank Staff in Oxford, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is more than I expected and I've met some really wonderful children during my short time working for this company. I come out of work every week happy with what I have achieved with the children and it is always lovely going to a new nursery to meet new children.

    Cons

    Most of the nurseries I've worked at have awful staff. Room leaders and managers are rude and undermining to bank staff. There has been many occasions where I've witnessed awful behaviour from staff to children that I don't approve of and it is quite uncomfortable. The hours are too long for the very unimportant job that I do. And even though it specifies no previous experience needed, many members of staff expect you to be fully trained and know exactly what you're doing within your first weeks of working there. It has quite possibly been an overall awful job and I would not want to work for Bright Horizons again.

    Continue reading
    2 people found this review helpful

    Bright Horizons Family Solutions Response

    Human Resources

    Thank you for taking the time to share your feedback on your experience working at Bright Horizons. We believe strongly in our mission and the responsibility of caring for children and families and take concerns regarding the treatment and safety of the children and employees at our locations extremely seriously. Our hiring guidelines and other company policies are in place to fulfill the promises we make to the families we serve. All center staff, including bank staff, are very important and we want to ensure that you are supported in your role. We are sorry to hear that you have not had this impression of the company within your time here. Please contact us at wearelistening@brighthorizons.com with more details of your experience if you are willing to share so that we can directly address and research your concerns.

  11. 1.0
    Current Employee, more than 1 year

    It was a very disorganized place where children are not learning at a level that they should.

    Oct 25, 2014 - Art Enrichment Teacher in Brooklyn, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I made lifetime friends through this position. Some people and centers are very dedicated.

    Cons

    The pay is low, there is little to no holidays. Even when centers are closed, many people are forced to dp trainings. Management is disorganized and children are often managed in a way that isn't safe.

    Continue reading
    4 people found this review helpful

    Bright Horizons Family Solutions Response

    Human Resources

    The safety and education of the children in our care is our utmost concern at Bright Horizons. The issues you have raised are important, and we appreciate you bringing them to our attention. Any concerns about potential ratio violations should be brought to the immediate attention of a supervisor, HR manager, or through our anonymous reporting hotline. We have shared your concerns with the appropriate teams. If you would to discuss these issues directly, please contact us at wearelistening@brighthorizons.com.

Viewing 1 - 10 of 232 Reviews
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