Bright House Networks Reviews | Glassdoor

Bright House Networks Reviews

Updated July 17, 2017
434 reviews

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3.6
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Bright House Networks CEO Steven Miron
Steven Miron
213 Ratings

434 Employee Reviews

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Pros
  • Bright House was a privately held company where employees were treated very well by the Miron family (fair pay with great benefits) (in 88 reviews)

  • You get free cable and internet (in 33 reviews)

Cons
  • Making customer service people all in one agents, when there are different departments (in 25 reviews)

  • Running 13-15 calls a day on top of other responsibilities making it news impossible to achieve golds set by upper management resulting in write ups (in 24 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Tampa, FL
    Former Employee - Customer Service Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 3 years)

    Pros

    Company supports employees with several classes and continued training throughout. Best commitment to employees ever. Which most won't appreciate while there.

    Cons

    Pay was minimal for the amount of work. Schedules changing every 6 months were brutal.

    Advice to Management

    N/A


  2. "Maintenance Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bright House Networks full-time (More than 8 years)

    Pros

    Used to be a great company. Poor management and Leadership

    Cons

    Poor management! Poor Micromanaging!

    Advice to Management

    Get Rid of Hillsborough County Tech Ops management . Directors of maintenance, Service, Tech ops managers.

  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Bright House Networks full-time

    Pros

    When it was brighthouse it was very family oriented. Easy to move throughout the company.

    Cons

    It is no longer offering family day. Discounts have changed for employees and you work on all holidays.

    Advice to Management

    Listen to your employees and not treat them like a number. Acknowledge the underdog and not your favorite.


  4. "PAC Team Provisionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pac Provisionist in Maitland, FL
    Former Employee - Pac Provisionist in Maitland, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 5 years)

    Pros

    Steady work, great benefits, opportunity for growth, in house training and friendly staff.

    Cons

    Lack of communication between departments, lack of accountability for some supervisors, unethical behaviour and some abuse for those who are pregnant, elderly or on FMLA.

    Advice to Management

    Read and stick to Federal rules and regulations that protects the handicapped, pregnant woman and other protected classes to avoid lawsuits.


  5. "Lost focus on people and became focused on money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Tech Support in Indianapolis, IN
    Former Employee - Tier III Tech Support in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bright House Networks full-time (More than 3 years)

    Pros

    A lot of great people work there. There is a great opportunity to learn.

    Cons

    Became too numbers focused.

    Advice to Management

    For a while the number 1 priority was people, both taking care of employees and customers. It is now too focused on numbers and making money and cutting costs.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Account Executive in Melbourne, FL
    Former Employee - Senior Business Account Executive in Melbourne, FL
    Recommends
    Approves of CEO

    I worked at Bright House Networks full-time (More than a year)

    Pros

    Great benefits, great pay. Free Cable TV and Internet. Lots of great employees willing to help when needed. Still has small company feel.

    Cons

    Car allowance too low. Expected to drive 150 miles a day with only $350 to cover all expenses. Hard to get supplies. No real avenue to order a new mouse or phone when needed.

    Advice to Management

    Look into what sales needs for support and use of car. Pay is great but expense on car is very hard to keep up with. If you need your sales teams to travel great distances, compensate for the expense via mileage.


  7. "It was ok changes brought the place down"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bright House Networks full-time

    Pros

    can advance in job title

    Cons

    pay is ehh.. management for the most part is ok

  8. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maitland, FL
    Former Employee - Anonymous Employee in Maitland, FL

    I worked at Bright House Networks full-time (More than 10 years)

    Pros

    Unfortunately, Bright House Networks no longer exists. It was a great place to work. Great management, fair treatment, and opportunity.

    Cons

    Company no longer exists as Bright House Networks.


  9. "Brght House Networks Management Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Leadership Learning and Development in Maitland, FL
    Former Employee - Corporate Leadership Learning and Development in Maitland, FL
    Recommends
    Positive Outlook

    I worked at Bright House Networks full-time (More than 8 years)

    Pros

    Excellent benefits. Family oriented environment.

    Cons

    Not able to share candid feedback.


  10. "Great place to work and develop professionally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing in Tampa, FL
    Former Employee - Sales and Marketing in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 10 years)

    Pros

    Bright House Networks is an amazing customer focused business that encourages all employees to build upon and strengthen a positive culture that was supported by executive and local leaders. I had multiple opportunities to develop skills and advance my career over the years I was employed with the company.

    Cons

    Telecommunications is a fast and changing environment that forces most professionals to wear many hats and switch gears quickly. At times communication between internal teams can be weakened as a result of this.

    Advice to Management

    Continue to encourage individual accomplishment and growth. Always take time to check-in with your staff members and recognize the positive in each day.


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