Bright House Networks Reviews | Glassdoor

Bright House Networks Reviews

Updated June 21, 2017
431 reviews

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3.5
Star Star Star Star Star
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Bright House Networks CEO Steven Miron
Steven Miron
211 Ratings

431 Employee Reviews

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Pros
  • Bright House was a privately held company where employees were treated very well by the Miron family (fair pay with great benefits) (in 87 reviews)

  • You get free cable and internet (in 33 reviews)

Cons
  • Making customer service people all in one agents, when there are different departments (in 25 reviews)

  • Running 13-15 calls a day on top of other responsibilities making it news impossible to achieve golds set by upper management resulting in write ups (in 24 reviews)

More Pros and Cons

  1. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Tampa, FL
    Former Employee - Customer Service Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 3 years)

    Pros

    Company supports employees with several classes and continued training throughout. Best commitment to employees ever. Which most won't appreciate while there.

    Cons

    Pay was minimal for the amount of work. Schedules changing every 6 months were brutal.

    Advice to Management

    N/A


  2. "Lost focus on people and became focused on money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Tech Support in Indianapolis, IN
    Former Employee - Tier III Tech Support in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bright House Networks full-time (More than 3 years)

    Pros

    A lot of great people work there. There is a great opportunity to learn.

    Cons

    Became too numbers focused.

    Advice to Management

    For a while the number 1 priority was people, both taking care of employees and customers. It is now too focused on numbers and making money and cutting costs.

  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Account Executive in Melbourne, FL
    Former Employee - Senior Business Account Executive in Melbourne, FL
    Recommends
    Approves of CEO

    I worked at Bright House Networks full-time (More than a year)

    Pros

    Great benefits, great pay. Free Cable TV and Internet. Lots of great employees willing to help when needed. Still has small company feel.

    Cons

    Car allowance too low. Expected to drive 150 miles a day with only $350 to cover all expenses. Hard to get supplies. No real avenue to order a new mouse or phone when needed.

    Advice to Management

    Look into what sales needs for support and use of car. Pay is great but expense on car is very hard to keep up with. If you need your sales teams to travel great distances, compensate for the expense via mileage.


  4. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maitland, FL
    Former Employee - Anonymous Employee in Maitland, FL

    I worked at Bright House Networks full-time (More than 10 years)

    Pros

    Unfortunately, Bright House Networks no longer exists. It was a great place to work. Great management, fair treatment, and opportunity.

    Cons

    Company no longer exists as Bright House Networks.


  5. "Brght House Networks Management Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Leadership Learning and Development in Maitland, FL
    Former Employee - Corporate Leadership Learning and Development in Maitland, FL
    Recommends
    Positive Outlook

    I worked at Bright House Networks full-time (More than 8 years)

    Pros

    Excellent benefits. Family oriented environment.

    Cons

    Not able to share candid feedback.


  6. "Great place to work and develop professionally"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing in Tampa, FL
    Former Employee - Sales and Marketing in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 10 years)

    Pros

    Bright House Networks is an amazing customer focused business that encourages all employees to build upon and strengthen a positive culture that was supported by executive and local leaders. I had multiple opportunities to develop skills and advance my career over the years I was employed with the company.

    Cons

    Telecommunications is a fast and changing environment that forces most professionals to wear many hats and switch gears quickly. At times communication between internal teams can be weakened as a result of this.

    Advice to Management

    Continue to encourage individual accomplishment and growth. Always take time to check-in with your staff members and recognize the positive in each day.


  7. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bright House Networks full-time (More than 10 years)

    Pros

    Bright House was a privately held company where employees were treated very well by the Miron family (fair pay with great benefits). It was a large company that still had the family friendly atmosphere. There were a lot of changes coming in the industry and it made sense for them to merge with Charter and TWC. I really enjoyed my time at this company and worked for/with some really great people.

    Cons

    Now that BHN has been taken over by Charter the complete environment is different. Roles have been reduced from what they once were and people are told to "stay in their swim lane". There is much less autonomy for employees and it seemed that New Charter didn't want to hear any ideas from old BHN or TWC employees. It was now their way or the highway mentality.

    Advice to Management

    It's easy to be Old Cablevision... listen to your new resources and open yourself up to the future of social and OTT.

  8. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Livonia, MI
    Former Employee - Customer Service Representative in Livonia, MI
    Recommends
    Approves of CEO

    I worked at Bright House Networks (More than 8 years)

    Pros

    Great benefits and management.A family environment.Reps are very helpful and share their knowledge and experience.

    Cons

    Shift bids every 6 months.After Charter took over environment changed.

    Advice to Management

    Keep up the great work!


  9. "Was good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Bright House Networks full-time

    Pros

    Environment is great. Free food often.

    Cons

    Company went public when sold.

    Advice to Management

    None


  10. "Interesting Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Cash/General Ledger Accountant in Miami, FL
    Former Employee - Senior Cash/General Ledger Accountant in Miami, FL
    Neutral Outlook

    I worked at Bright House Networks (Less than a year)

    Pros

    It always keeps you on your toes

    Cons

    Unorganized, the leadership chain of command is often cluttered, unrealistic goals


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