BrightStar Care Reviews | Glassdoor

BrightStar Care Reviews

Updated October 17, 2017
343 reviews

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3.2
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Shelly Sun
107 Ratings

343 Employee Reviews

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Pros
  • The office staff is nice, clients are pretty nice (in 18 reviews)

  • Management really seems to care, flexible schedule (in 13 reviews)

Cons
  • Some employees are not able to get full time hours, some people do not get paid mileage or incentives No benefits hired as per diem only (in 27 reviews)

  • You dont see the office staff often unless you are summoned for paperwork (in 17 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Manager in Sugar Land, TX
    Current Employee - Recruiting Manager in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BrightStar Care full-time (More than a year)

    Pros

    Great company, focus is client centered Care, on call compensation, flexible PTO borrowing policy

    Cons

    No 401k, Expensive benefit plans,


  2. "Home health aide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Health Aide in Leland, NC
    Current Employee - Home Health Aide in Leland, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BrightStar Care part-time (Less than a year)

    Pros

    I can take care of people

    Cons

    Not enough hours and benefits

  3. "Brightstar Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexible hours and various shift choices between private care and facility

    Cons

    unorganized with constant upset clients and understaffed

    Advice to Management

    Organize. Organize. Organize.


  4. "LPN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LPN- Private Duty
    Current Employee - LPN- Private Duty
    Neutral Outlook
    No opinion of CEO

    I have been working at BrightStar Care part-time (More than a year)

    Pros

    i have got have a company that has allowed me to grow as a nurse. You get to work with different type of clients needs. I really enjoy the pediatric nursing side

    Cons

    there is little room for advancement.


  5. "Owner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Owner Operator in Atlanta, GA
    Former Employee - Owner Operator in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at BrightStar Care full-time (More than a year)

    Pros

    Health care industry is strong in the home care

    Cons

    Too many regulations from the franchise. Hard to make a profit after all their fees


  6. "CNA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CNA in Tinley Park, IL
    Current Employee - CNA in Tinley Park, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at BrightStar Care full-time (More than a year)

    Pros

    When a case is available the hours are great and the variety is good experience.

    Cons

    Work can slow down making pay unregulated and sporadic.

    Advice to Management

    None


  7. "RN Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BrightStar Care full-time

    Pros

    I love the Care Manager role and the difference I can make with people with independence at home.

    Cons

    Difficult driving in the winter. Varying case load leading to low income at times.

  8. "CNA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Salisbury, MD
    Current Employee - Anonymous Employee in Salisbury, MD

    I have been working at BrightStar Care (More than a year)

    Pros

    Company has consistent hours available

    Cons

    Not enough Good Staff, and paid


  9. "Part time fiasco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BrightStar Care part-time

    Pros

    Good company to work for.

    Cons

    Not very good employees and no payment

    Advice to Management

    Work with your employees and take care.


  10. Helpful (1)

    "The Crystal Lake, IL branch is the worst place I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caregiver, CNA in Crystal Lake, IL
    Former Employee - Caregiver, CNA in Crystal Lake, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at BrightStar Care part-time (More than a year)

    Pros

    $12.00 an hour, flexible work hours for family and school. You pick the clients you want to work with and the hours you'd like.

    Cons

    This branch routinely lies to get what they want. They don't stick to their word when agreeing upon something (such as days off or hours). Yearly reviews are purposely not done so you don't get the pay raise you deserve and they won't back pay you when they eventually do the reviews.

    The worst company I've ever worked for. I was a CNA at the Crystal Lake, IL Brightstar company. The family I worked for requested that I wear my street clothes when at their home. The family also had several live in caregivers that worked their when I was away. None of them spoke English and none had any medical knowledge. Two of them tried to touch me inappropriately and said vulgar things to me. When I told my female DON she said it was completely my fault for dressing inappropriately.
    Another caregiver I worked with told the company I was drinking on the job. Brightstar believed her with out questioning it and called me on the job and berated me, informing me that they would take my certification and make sure I never worked in healthcare again. None of it was ever true and they never apologized to me.

    Advice to Management

    I'd advise you to treat your employees with some semblance of respect and care. You focus on the money coming into your branch but not your employees that are out there at all hours on all days to bring it in for you.


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