Brightedge Technologies Reviews | Glassdoor

Brightedge Technologies Reviews

Updated August 13, 2018
211 reviews

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3.3
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Brightedge Technologies Founder & CEO Jim Yu
Jim Yu
158 Ratings

211 Employee Reviews

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Pros
  • "You'll learn a lot about using salesforce" (in 9 reviews)

  • "The HQ office is great: lunch on Fridays, all the snacks you want, plenty of meeting spaces, etc" (in 8 reviews)

Cons
  • "Work-life balance could be improved, but it's sales - every sales job depends on how much you apply yourself" (in 15 reviews)

  • "Definitely every tech startup has growing pains" (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "I chose BrightEdge, and have stayed at BrightEdge because of the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Mateo, CA
    Current Employee - Account Executive in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightedge Technologies full-time (More than 3 years)

    Pros

    - the management team is awesome, and has truly been focused on my career development
    - there is a clear path to promotion if you hit your numbers - you can go from SDR to AE in a year which is unheard in the Bay Area

    Cons

    - You have to have a strong work ethic. Expectations are attainable but also high. This can can create quick growth but also stress

    Advice to Management

    None


  2. Helpful (1)

    "Good place to work - engineering."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Brightedge Technologies full-time

    Pros

    On the engineering side at least (can't speak about other departments), things are run in a very reasonable and rational way. Lem is smart and level headed, and sets the culture in a positive way.

    Cons

    I wish the PTO were a bit better.

  3. Helpful (2)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Development Representative
    Former Employee - Sales Development Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brightedge Technologies full-time (More than a year)

    Pros

    - Fast promotion track
    - Good people
    - Free lunch on Fridays

    Cons

    - No work/life balance
    - Inexperienced managers
    - Terrible incentives
    - High quota/extremely low close rate
    - Sell one product, which limits exposure into other stacks


  4. Helpful (4)

    "Overworked and Heavily Compensated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Mateo, CA
    Former Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brightedge Technologies full-time

    Pros

    They pay well. REALLY well. You will learn the ins and outs of working with companies of all sizes, and what you need to tell people for them to get bought in. Great experience to "jumpstart" your career, just don't spend more than a few years here.

    PS - If you're sent here by a competitor and are a potential customer, the BrightEdge people DO generally know what they're talking about for the most part. Better tech and competitive pricing. While not the best place to work (see below), if you're a reasonably sophisticated company BrightEdge is the better fit 99 times out of 100. Good technology overall, especially in the Enterprise space.

    Cons

    Overworked, micromanaged, and a culture of revenue growth at any cost. I cannot emphasize micromanaged enough. If you do not like being micromanaged, do not work here.

    You will be told what to do, and more importantly HOW to do it. Organizing a call with a customer you've worked with for 6 months already? Make sure you document the previous call, how you scheduled the next call, what the next call will be about, and prepare materials ahead of time to be reviewed by leadership to make sure you did it right. This happens whether you have been there 2 months or 2 years.

    Didn't phrase something exactly how the CEO would have in an email? Get ready for your manager to review that email with an executive and "coach" you on the specific language 6 other people think you should have used. I am not exaggerating.

    Advice to Management

    Truth is heavily bent by some when talking to potential customers. Others will turn a blind eye to dishonesty with plausible deniability. All these things set unrealistic expectations for clients, lead to negative experiences with CS, and contribute to churn. You can't create loyal and successful customers by ramming them through a sales process as quickly as possible, and then expecting successful adoption and results immediately in a heavily complex space (This last part applies to every vendor; yes, even the potential customer that a competitor sent here to read bad reviews). Help your customers understand how you can make them successful and impact their business with a SUITE of solutions, not just how fast can you toss them over the fence from sales.


  5. Helpful (4)

    "Dying company, spare yourself from a wasted career move."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brightedge Technologies full-time (More than a year)

    Pros

    None.....

    Free lunch?

    Bagels on Monday.

    Cons

    Where to begin....

    The CEO
    Leadership
    Revolving door
    No real vision
    Micromanagement from all levels
    Overpriced and might I mention, unnecessary product

    Advice to Management

    We need to just get acquired because there is no direction from any level. The CEO micromanages his entire staff. The leadership team is a joke and takes orders from the CEO as if they are puppy dogs. The leadership in HR will do nothing to save you so don't bother running to them because they take their orders from.. you guessed it - the CEO.


  6. Helpful (3)

    "Nice people but needs culture improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Foster City, CA
    Current Employee - Anonymous Employee in Foster City, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Brightedge Technologies full-time (More than a year)

    Pros

    - Nice people
    - Good location
    - Good work-life balance
    - Interesting industry
    - Gain knowledge on SEO

    Cons

    - no clear vision or strategy
    - siloed departments
    - no formal feedback loop from managers to employees

    Advice to Management

    - Create a vision and strategy and communicate it out to employees on a regular basis
    - Be more honest with areas for improvement, and communicate out to the entire team on how we should resolve
    - Need to create more formal career paths and feedback loop
    - More transparency on company goals


  7. Helpful (2)

    "Probably the worst company I've ever worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brightedge Technologies full-time

    Pros

    Clean working environment and they offer free lunch on Fridays

    Cons

    The People leader destroyed a really good staff cause them to flee and work for a much more reputable company leaving the remainder to lose all motivation

    Advice to Management

    Need to realize that nobody wants to work there because the product is terrible and will probably dissolve within the next 3 years.

  8. Helpful (3)

    "Sales Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brightedge Technologies full-time (More than 3 years)

    Pros

    - Fantastic training in the beginning.
    - The overall culture has a ton of energy which is exciting and motivating. There is a major effort to make the offices fun and inviting.
    - If you are able to find success there are opportunities to move up and work with major brands.

    Cons

    - Upper management has a major focus on Salesforce reports and hygiene. Management seems to have a hard time working with their people because they are so focused on making sure everything is updated.
    - Work/life balance is tough to manage, hitting numbers takes 50+ hour work weeks on a regular basis.
    - Quotas are monthly which is difficult for a commoditized software in a space where competition is becoming fierce (and cheaper).

    Advice to Management

    Take a step back and let managers work with their people and allow time for individuals to grow into their role. Also, understand that many of your employees are not as concerned with the company going public and would much rather have things like retirement plans.


  9. Helpful (3)

    "Fast-Paced Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Cleveland, OH
    Current Employee - Account Executive in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightedge Technologies full-time (More than a year)

    Pros

    Great technology
    Ability to move up the organization quickly
    Terrific, like-minded co-workers
    Pays very well
    Catered lunch every Friday
    Great kitchen
    Collaborative environment

    Cons

    There could be more coaching
    At times there can be tedious work to do


  10. Helpful (4)

    "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightedge Technologies full-time

    Pros

    BrightEdge offers very competitive compensation while providing you with an uptainable metric based career path. All of this is done well in a competitive and fun environment.

    Cons

    The only major con are the changes associated with being an evaling and growing company. Changes to policy and sale process are often but core values stay the same.

    Advice to Management

    Keep growing out the Cleveland office. Making the opportunities in a skilled and hungry job market will pay off will loyal and hardworking talent.


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