Brighton Collectibles Reviews | Glassdoor

Brighton Collectibles Reviews

Updated November 8, 2017
192 reviews

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3.6
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Jerry Kohl
94 Ratings

192 Employee Reviews

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Pros
Cons
  • Limited hours for part-time employees (in 9 reviews)

  • Most customers do not like phone calls all the time (in 9 reviews)

More Pros and Cons

  1. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brighton Collectibles full-time

    Pros

    Fantastic upper management that supports and encourages the team. Regular opportunity for bonus and contest winnings.

    Cons

    No cons other than regular retail hours of weekends


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brighton Collectibles full-time (More than 3 years)

    Pros

    You will feel like you have joined a family,
    the pace can go up and down , some days are very busy and some days are more relaxed. have learned a lot here.

    Cons

    There are many "events" during the year and it can get hard to get work done.

  3. "Nice Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Brighton Collectibles full-time

    Pros

    Everyone there is nice and friendly

    Cons

    No room for growth. Low ceiling for anyone to move up

    Advice to Management

    Talk to your employees and see what idea they have got for system improvemnt


  4. Helpful (1)

    "Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Partner in Riverside, CA
    Former Employee - Sales Partner in Riverside, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Brighton Collectibles part-time (Less than a year)

    Pros

    Great discounts when having promotions when you reach that probation period 50 percent for yourself and thirty for gifts, and other things as well

    Cons

    Management sucked they had their favorites and if they don't like you a lot they only schedule you based on the hours need for the business. Also they always scheduled me closing with one of the ASM that was super slow other than that was it.

    Advice to Management

    You guys need to just grow up from your menopause and stop gossiping about one another.


  5. "Brighton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Brighton Collectibles part-time

    Pros

    Great employee discount, positive environment,

    Cons

    Low pay, bad management, no career advancement opportunities


  6. Helpful (3)

    "Sales Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Corona, CA
    Former Employee - Part Time Sales Associate in Corona, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brighton Collectibles part-time (More than 3 years)

    Pros

    Great employee discount. Stores are very pretty and it's great to see to the new styles.

    Cons

    No opportunities for advancement or recognition for great sales. Back when I started, the perks were amazing. There was a wonderful annual dinner for sales recognizing your hard work and the top sales associates - but no longer. The hourly rate for sales staff is deplorable and shouldn't even be allowed - there is no commission and they basically pay minimum wage when you're expected to sell $100+ per hour at work. Also, management is inept in dealing with issues among sales and management and there is no safeguard in place to discourage assistance managers from stealing all your sales. Lastly, the laser focus on sales fosters a hostile environment with lots of in-fighting and passive aggressiveness between employees.

    Advice to Management

    Need to foster a friendlier environment so your sales staff actually want to go to work rather than dreading the hostile atmosphere. And assistant managers need to be encouraged to allow sales partners to make sales instead of stealing all the customers that walk through the door.


  7. Helpful (2)

    "Worse job ever, i will not recomended to nobody."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in City of Industry, CA
    Former Employee - Anonymous Employee in City of Industry, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brighton Collectibles full-time (More than 8 years)

    Pros

    Company won't do anything to help you or thank you for your hardwork

    Cons

    Favoritism, never give u race you will never be offer a higher position

    Advice to Management

    Listen to employes not only to supervisors. Dont judge ppl just by their looks. Learn how to appreciate ppl hard work we ain't slaves!!!

  8. Helpful (2)

    "Changes Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Brighton Collectibles part-time (More than a year)

    Pros

    Discount; if you're part-time (less than 20 hours), that's pretty much the ONLY perk!

    Cons

    Contests cater to management and full-time staff. Managers win trips to China, Hawaii, etc and take along a family member but part-time workers get nothing. Assistant managers win handbags and trips. Part-time people get yet another contest to maybe win something stupid. Management staff is allowed to be part of contests and usually win because they are full-time and work the most hours. When you have a manager who thinks SHE deserves it and doesn't consider the hard work of others who earned her the trip, it's quite sad.
     Too many phone calls ... Managers tell us to make up the numbers for RSVPs and flat out lie to DMs to make the parties look like people actually attended them.
    Computer systems, email and MPOS need to be updated badly!!!
    Required to watch videos daily even if they are old or outdated.
    Let staff contribute to reviews of management staff, especially store managers. No one listens to our issues (hotline is a joke!).
    Sales are tracked weekly as are MPOS stats, etc. You are usually singled out if you are not doing well but NOT given kudos when you are. Managers lecture you if you sell more than they do in a shift. Claim you shouldn't have higher sales because you are only part-time.
    Managers make you ring for them if they are in the backroom or doing other tasks.
    Co-workers act like people are their people only and not a customer of the store in general. Claim they set up appointments for high-spending customers when that isn't always the case. You are required to help those appointments when managers are not in the store and ring for them because they called it an appointment.

    Advice to Management

    Update computer systems, email and especially the MPOS! All are quite dated and hard to work with!!
    Stop with all the redundant paperwork.
    Please STOP making us do phone calls for every event, charm party, launch, etc!
    Do away with the "bonus" program. It's hard to figure out (using Brighton math) how much a bonus will be or should be. Managers and Assistants get a set bonus yet still ring a majority of the sales thus taking away from the pot others can split. Change to a store goal that allows for a more team-focused approach to selling and other duties.
    Hire a cleaner to clean the store and that person could also assist with floor sets. Allow more time for floor sets and not make them last-minute tasks. No one wants to do them because they cannot sell and do the floor set.


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brighton Collectibles full-time

    Pros

    Great focus on the customer experience with beautiful and high quality products.

    Cons

    Work schedule varies too much, and includes evenings and weekends.


  10. "Store Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Brighton Collectibles full-time

    Pros

    Nice work environment
    Great discount
    Talented Designers
    Fun contest incentives

    Cons

    Too many floor changes
     Expected to show customers videos
    Some systems/paperflow are very outdated


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