Brighton Collectibles Reviews | Glassdoor

Find your next job here

Brighton Collectibles Reviews

Updated January 18, 2018
203 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jerry Kohl
99 Ratings

203 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great company great discount owner believes in his people (in 27 reviews)

  • Wonderful, positive work environment (in 12 reviews)

Cons
  • Upper management seems to encourage this (in 13 reviews)

  • They are pushing more for phone calls to customers to create appts in the store (in 11 reviews)

More Pros and Cons

  1. "Great Seasonal Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal in Coconut Creek, FL
    Current Employee - Seasonal in Coconut Creek, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Brighton Collectibles part-time

    Pros

    Great work environment
    Supportive coworkers
    Wonderful management
    Always something to do
    Employee discount
    Jewelry “uniform”
    No crazy work hours
    Holidays off

    Cons

    Nothing notable other than the usual customer service position challenges


  2. "Nice Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Had a lot of responsibilities

    Cons

    Management was not consistent at all

    Advice to Management

    Find a way to communicate with each other to all know what is going on

  3. "Sales partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brighton Collectibles part-time (More than a year)

    Pros

    Beautiful products
    Wonderful manager
    Great employee discounts

    Cons

    Mandatory rotating shifts including evenings and weekends
    Salary is lower than desired


  4. "Good company but could improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Brighton Collectibles part-time

    Pros

    Great discount, great manager in my store, contests to earn more money.

    Cons

    Constant visual changes, constantly having to call customers about events. Employees have to do the marketing since the company refuses to advertise. Raises and promotions are based on average dollar sales (ads) instead of total dollar sales. Upper management micromanages constantly. Raise amounts are a joke .$0.05-0.10 an hour once a year.

    Advice to Management

    Sales would be higher if you did some advertising; there’s not the same name recognition other brands have. Customers are tired of constantly getting phone calls. Quit the constant visual changes, customers get frustrated when they can’t find something they saw a week ago and leave empty handed. Quit basing raises and promotions on average dollar sales and use total sales instead.


  5. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Arlington, TX
    Current Employee - Sales Associate in Arlington, TX
    Recommends
    Positive Outlook

    I have been working at Brighton Collectibles part-time (Less than a year)

    Pros

    Working with the public

    Cons

    I have no problems with them.

    Advice to Management

    none


  6. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Sarasota, FL
    Current Employee - Assistant Store Manager in Sarasota, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brighton Collectibles full-time (More than 3 years)

    Pros

    Overall a positive environment to work in with the priority of customer service which seems to be a lost art. So this is great! Really stress building relationships with customers. There are wonderful contests that add nice "extras". Also nice benefit packages. Wonderful discount for personal purchases.

    Cons

    Sometimes it feels like there are too many meetings; can be difficult to schedule when this is a retail environment and the meetings sometimes happen on your scheduled day off. Communication can be poor and delayed or inconsistent when coming from corporate. There are many visual changes and quite often not enough hands on deck nor the required visuals. Also not enough time to get it all done so you can be left scrambling. As an asst mgr, you are paid hourly and they do not want you to work before/after your schedule for these types of tasks; the focus is naturally on selling but this can be challenging as you're also being required to task. They are pushing more for phone calls to customers to create appts in the store. Customers can feel like they are getting contacted too often. Brighton does not offer much for raises; bonuses can be slim.

    Advice to Management

    Allow for off the sales floor time to achieve other tasks. Increase consistent communication from home office to the retail store. Provide appropriate visuals in a timely manner.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Las Vegas, NV
    Current Employee - Sales Associate in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brighton Collectibles part-time

    Pros

    50% percent discount at the store and in Las Vegas the same discount aplies to Pandora and Alex and Ani for being sister companies. Plus your first footwear from Brighton is 65% off.
    Pay is okay $10.50 per hour and for supervisors it's a joke $12 per hour

    Cons

    Management is the problem here which explains why in the past year everyone has quit. They will be nice to you when you first start then the truth unveils.
    I've never heard of so many regulations like this company does they completely exageragete!
    1. You have to remove all tags from everything if not you have problems with managment
    2. You have to log everything I mean EVERYTHING so if you do a gift with purchase you have to wright every single person home address what they bought meaning the entire style number which means in order to do that you have to go online and enter 1 by 1 the sku number in order to find out what they purchased. Let me tell we literally have over 40 of those to fill out a day when we have a promo.
    3. Interview process is unbelievable you have to go through so many of them they make it seem like your working for the government with the amount of interviews some girls have had 6 interviews in order to get a job there. Not even the girls at Prada had that many.
    4. You clean the store they don't have a cleaning department come in meaning go scrub that toilet ,mop, sweep, dust.
    5. Commission is a disgrace here they make you sell thousands a month for example my sales goal this month is $48,000 and if I make my goal I get 1% of every $100 I sale.BUT IF YOU DON'T MAKE YOUR GOAL SURPRISE YOU DON'T GET NOTHING. So all that hard work you get zero.
    6. Dress code no leggings. If you wear the fit form dress pants they will accuse you of not reading the manual and ask you if you need another manual as if you don't know what expect. They try to make the store seem as if it were a high end store but it's really not.
    7. Quality of they're product is horrible I just wish everyone knew this because they're spending hundredths of dollars on jewelry that is made in Taiwan and Brighton promises this won't tarnish lies ! everyday ladies come in asking if it's suppose do this or that it's not but what can i say. The product are not made the same way they were before so quality has gone down. You at honestly better at buying real gold or real silver for the price you'll end paying for some fake earrings at brighton. Brighton jewelry is made up of mix metals so basically the same things that jewelry from Wal-Mart. The only reason it's worth more supposedly it's because thwy have Swarovski crystals and some of the items the crystals are placed by hand. Keep in mind that this all done in Asia. Now on the other hand the only good things worth buying are the handbags and the footwear.
    8. You have to ask every customer they're information if they're no in the system which takes up so much time and if they are sometime the information won't show up.
    9. Transfer and phone orders are a nightmare keep in mind this companies tracks your every foot step! You have to log everything and in order to do a "simple" order you have to make several phone calls get approvals then order online through a system then look up shipping rate then search for the tax rate. Then you have to create a UPS shipping printout then log everything into a binder which keep in mind you have to continue helping the incoming customers. Which this whole process usually take over 1 and 30 min just to charge over the phone or to order something don't have at the store.
    10. They want you to push sale ask them "how many more , how about for your dog sitter example " specially management does this and you could the customers faces that they don't appreciate that typical pushy sales person.
    11.Management thinks everyone is about to steal so they have the sales associates watch every customer so closely that it bothers people making it obvious that your watching them.

    Advice to Management

    People can hear your conversations specially since magament always talks behind your back. They should reconsider what the problems are really at the store because have had over 9 employees quit the same year which is a huge red flag.

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brighton Collectibles part-time

    Pros

    Employee discount, great retail experience in a fast paced setting, ability to be hands-on with customers

    Cons

    Poor management trickles down all the way from DMs to associates. Ineffective team leaders do not create a thriving work environment. High turnover of partners due to low morale for little pay. Little to no appreciation or encouragement for making/exceeding sales goals. Customers are called on a regular basis to the point of solicitation. Visuals are often time-consuming and changes occur far too frequently.

    Advice to Management

    Act more as a team instead of gossiping and competing with one another. Customers are listening and responding to the things they see and hear.


  9. "Better places to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brighton Collectibles part-time (More than 5 years)

    Pros

    Discount, leaving after my shift! Some customers are nice & love the cheap product. Prices are competitive with other better made handbags

    Cons

    Customer calls made every day, cliques, wild schedule, cheaply made products from China, demands for PT work is ridiculous.

    Advice to Management

    Be nice! Golden rule.


  10. "Awful job but great benefits..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Brighton Collectibles full-time (More than 3 years)

    Pros

    Generous discount, great health benefits & 401k plan

    Cons

    Unprofessionalism from store and senior management, no breaks because of inadequate coverage, constant time consuming visual changes, high turnover rate resulting in time and energy wasted on new partners who don’t stay, high pressure to make sales goals, lack of work/life balance

    Advice to Management

    Happy people just don’t leave jobs. It’s easier to make people you already have happy and resolve issues than it is to find someone to replace them.


Showing 203 of 207 reviews
Reset Filters