Brightstar Reviews | Glassdoor

Brightstar Reviews

Updated August 9, 2017
239 reviews

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2.7
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Jaymin B. Patel
44 Ratings

239 Employee Reviews

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Pros
Cons
  • Expected to work very long hours with little to no recognition (in 13 reviews)

  • Male senior management treat women horribly (in 13 reviews)

More Pros and Cons

  1. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Brightstar full-time

    Pros

    good benefits
    nice team worker

    Cons

    low salary
    there is not new opportunity to improve


  2. Helpful (3)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid Management in Alpharetta, GA
    Former Employee - Mid Management in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brightstar full-time (More than 3 years)

    Pros

    When joining the company, the leadership at the time was very "can do and customer centric. They were also interested in feedback from all levels of the company not just sending out a survey monkey that's ignored after checking the HR box. Decent pay and generous PTO.

    Cons

    New regime is out of touch, impersonal and lost the ability to engage customers in a manner that cultivates long term relationships. The Softbank purchase of B* and Sprint has ruined any opportunities domestically. Being inextricably linked to the only failing carrier in the U.S. is dubious at best. B* can't even get all the available business from sister company, Sprint due to lack of innovation and ability to develop advocacy. Anyone who had the ability to get this done was let go shortly after Marcelo left and Jaymin took over.
    HR is absolutely useless to employees but great in covering up documented unethical management behaviors. High HR turnover shows that being a employee advocate is detrimental to one's HR career.

    Advice to Management

    No advice, nothing to be done until Softbank can rid itself of anemic Sprint. You simply ruined the most profitable division of the company (insurance division) by replacing entrepreneurial , communicative leadership (mid management on up) with conservative , corporate political game players looking to hold onto their position at all costs. Basically B* is a microcosm of Sprint culture thus doomed to failure in the U.S.

  3. Helpful (4)

    "Stay Away Unless You Are A Man"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Director in Libertyville, IL
    Former Employee - Senior Sales Director in Libertyville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brightstar full-time (More than a year)

    Pros

    The company has good health benefits

    Cons

    Horrible degrading male manager who was allowed to act anyway he wanted

    Advice to Management

    When your employees speak up- listen.


  4. "Unstable Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VMI Specialist in Omaha, NE
    Former Employee - VMI Specialist in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brightstar full-time (More than 3 years)

    Pros

    Good paying with good benefits

    Cons

    Sales goals are rarely achieved and expenses exceed revenue

    Advice to Management

    Have sales department be more involved with their customers, and know their customers needs


  5. Helpful (2)

    "Not what it use to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brightstar full-time

    Pros

    Good pay, good, not great benefits, can work remotely

    Cons

    Has changed over the past 2 years. Leadership team keeps changing the course of the business. Keep getting new areas to focus on every 6-8 months. Have no idea how the business is doing - no communications.

    Advice to Management

    Stop letting top talent go. Stop changing the initiatives, more communications.


  6. Helpful (3)

    "Intense, multi-faceted workplace, cool technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Miami, FL
    Former Employee - Management in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brightstar full-time (Less than a year)

    Pros

    entrepreneurial work environment, ability to contribute

    Cons

    little recognition for job done right,


  7. Helpful (1)

    "Leading wireless services company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fast paced, exciting, challenging, diverse

    Cons

    Cumbersome internal controls, misaligned internal initiatives

    Advice to Management

    Focus on winning, streamline approach

  8. Helpful (8)

    "Wouldn't work for or do business with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brightstar full-time (More than 8 years)

    Pros

    Large, global organization in industry

    Cons

    Company has an identity issue. Leadership changes what they want to be, who they want their customer base to be and what products and service they want to offer every 3-6 months. Regions have way to much control and Corporate is too disconnected from the customer of today and tomorrow. Used to be a great company to work for and grow with. Customers used to love working with Brightstar and the team but not any more. Great people either leave or are pushed out to protect mediocre employees who happen to be politically connect to leadership.

    Advice to Management

    Brightstar has a very unique position in the market but leadership needs to listen to the customers as to what products and services they need to help them achieve their business goals. Leadership in regions need to engage and drive the company and the business holding employees accountable. Stop being passive leaders and just collecting paychecks, using company funds for questionable personal trips and events and giving power to ones who don't understand the customers, market or business.


  9. Helpful (5)

    "Without direction or solid management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Manager in Alpharetta, GA
    Former Employee - Technology Manager in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Brightstar full-time (More than 5 years)

    Pros

    Flexible work schedule. Global reach. Good vacation amounts. Nice location in Alpharetta.

    Cons

    * Management gives no steady direction and organization is restructured every year to try to fix it. Uses people and tosses them away without looking back.
    * Constant political backstabbing and lots of blindsides.
    * Decision-making based on friendships instead of performance.
    * Benefits are average.

    Advice to Management

    Fix it. Reward the excellent people. Don't promote based on friendships but on performance. Have a plan.


  10. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    I worked at Brightstar full-time

    Pros

    Great Benefits for all employees after 90 days.

    Cons

    No opportunities to advance into other areas.

    Advice to Management

    Don't bring on people if you can't sustain business.


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