Brilliant Earth Reviews

Cons

The pace of Brilliant Earth is ambitious. It is definitely not for everyone!

Cons

I can not think of any cons at the moment, am truly happy with the company.

Cons

-Sweeping changes can be made to processes that are sometimes knee-jerk reactions to one-off situations where more careful planning and analysis would help to gain buy-in from the teams prior to implementing -Growth and expansion creates challenges, particularly around staffing -Too many cooks in the kitchen at times can lead to top-down communication breakdowns that affect the sales team and can stagnate progress when multiple departments are involved in makings small, sometimes inconsequential decisions.

Cons

In the last few months the culture at BE has taken a nose dive. Most co-workers I talk to are suffering from severe burnout, lack of leadership, and crying weekly. The leadership has changed significantly into a hierarchical structure that has employees questioning their self-worth and feeling like their work is worthless and gets overridden to the point of why bother putting in the work. The new leadership doesn't have their teams' back or support them in front of upper leaders . Leadership looks at daily sales under a microscope vs. looking at performance as a whole, which causes teams to spiral for quick wins / squeeze out one more purchase. This ultimately undermines the strategies the teams are working towards and causes chaos.

Cons

I was misled about my expected total compensation. To the point I'm having trouble paying my bills now. Literally everyone keeps leaving to the point it's hindering our ability to take care of customers on the front end The product quality is really poor and I essentially have to bend the truth to answer customers questions when it comes to product quality. I consider myself to be an ethical salesperson, but working here has kept me from being able to say that. The company really tries to push this idea of it being a luxury company, but doesn't provide the product or post sales service to really live up to it. I don't really feel like the upper management really cares about what those in the showrooms/customer service have to deal with; we bear the brunt of the customers who are rightly upset. The company is clearly focused on profit and not service or product quality to the point that I've had customers return things because we didn't pass the sniff test.

Cons

I have been trying to leave this company for years. As you can see from the reviews getting worse and worse over time, BE is expanding recklessly and the employees are suffering. No time is taken to fix the broken systems or build competent teams. Just keep opening more showrooms as fast as possible. Training is seemingly nonexistent, so cleaning up other people's repeated errors is a constant. No opportunity to grow, no chance to learn anything new. I'm bored to tears, miserable, at the end of my rope, but nobody cares. Customers are unhappy, too. Product quality isn't what it used to be, and they have every right to be upset. But who cares, as long as BE makes their money? Holiday is a nightmare, and you don't even have the comfort of seeing your family, as you're not allowed any time off. Managers are allowed to do absolutely nothing, but we're told to just work around it when we bring it up. Overall, wouldn't suggest working here to anyone at all.

Cons

Pay is dismal for positions that do a great deal of work. The DC is lacking. Upper management can be unsupportive and bad behavior on their part is overlooked. Blackout period is kind of evil but I get the demand for product facing departments but so inconvenient. Slow internal systems that causes issues regularly

Cons

-Constant faulty product leads to escalated customers -Coming in second for escalated customers are the outsourced customer service reps who constantly provide misinformation about product and showroom operations to potential and already purchased customers -Overbookings and schedule also leads to disappointment and anger when we reach out to reschedule due to continuous short staff issues -BE has tons of ad spaces online even for services not provided thus leading to a lot of unnecessary escalations for walk-ins (especially for appointment only showrooms) -For appointment only showrooms, the website is hard to navigate for potential customers as it appears they are able to walk in expecting to see something like Zales when that is not the case at all -Unrealistic expectations for sales team -No work life balance for a 40 hours a week 10-7 on site schedule that offers no remote flexibility (9-6 only exists for managers and coordinators)

Cons

Can be an intense environment, need to create boundaries to support healthy work life balance

Cons

Company is growing too quickly resulting in quality, software, and staffing issues. Policies change without employees being made aware. No one really understands how the bonus structure works.