Brilliant Earth Reviews | Glassdoor

Brilliant Earth Reviews

Updated May 20, 2018
51 reviews

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3.7
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Brilliant Earth Co-founders Beth Gerstein and Eric Grossberg
Beth Gerstein and Eric Grossberg
28 Ratings

51 Employee Reviews

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Pros
  • I worked at Brilliant Earth for nearly 5 years and thought it was a great place to work (in 17 reviews)

  • Everyone at Brilliant Earth is engaged with their work and extremely hard working (in 10 reviews)

Cons
  • t particularly see this as a con but if this is not an environment you thrive in than Brilliant Earth isn (in 7 reviews)

  • It is not a con but this company is fast paced and not for everyone (in 6 reviews)

More Pros and Cons

  1. "Great for career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time

    Pros

    Managers are focused on career development and growth for employees who are interested, successful, and willing to put in the time and effort. The company does a great job hiring the right people - the environment can be very fast paced, but everyone is friendly and team-oriented.

    Cons

    Need to like working in a very fast placed environment.


  2. "Millennials Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Associate
    Former Employee - Customer Experience Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brilliant Earth full-time (Less than a year)

    Pros

    Health Insurance, salaried, vacation days

    Cons

    ***This is an accurate description of how the work environment is at Brilliant Earth, the one and two star reviews on here are also accurate***
    Brilliant Earth boasts about a team enviornment and culture. They will dangle a starting salary in front of you that seems great. As soon as you are through with your training that takes too long and is not helpful, you become a numerical selling machine. Beware that everything you are told in the interview process is a lie. You will work at least 10 hours a day, just to keep your head above water (you will not be paid overtime as you are salaried and this company exploits that). You will also receive countless emails each day sent out to the entire sales team saying you are not working fast enough and that you need to be making more money; micromanaging at its best. Each week your manager will tell you that you are not working hard enough even if you hit your numbers and have positive feedback from customers. This should be the biggest red flag. Also, the company has an alarmingly high turnover rate, almost everyone in the company is gone before a year is up. This is because people are leaving because of the high stress environment that was said to be an amazing team environment. In reality it is a cut throat sales environment that is not adequately managed for success. Do NOT let the sparkle and dazzle of the interview process fool you, with in a month you will be realizing you made a huge mistake.

    Advice to Management

    Watching people leave after less than a year with genuine concerns is something you need to pay attention to. You need to treat your employees like people and not machines. You need to actually abide by your own pillars of culture.

  3. Helpful (3)

    "Just...not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brilliant Earth full-time (More than a year)

    Pros

    Great people, the product is nice to look at. The office is in a central location

    Cons

    They just don't value their people. Huge turnover, they hire right out of college and expect you to leave after a year. Their actions seem to prioritize their sales team over every team, which is fine, but then they let their sales team treat other teams like gum on their shoes. CEO's act disengaged, they sit in meetings and say nothing or just whisper to whoever is of the highest rank. No upward mobility training. No career support (just pretend meetings once a quarter). Managers visibly unhappy. You're expected to work holidays and get told off if you ask for them off.

    They only believe in single points of failure. So get ready to be the only expert they have, or the only person covering your customers.

    For example, they say it's an open PTO policy but once you start getting up to 8 days you start having HR and manager meetings about "how you only have a couple days left". They seem to have done this only so they wouldn't have to pay for unused PTO (which again, fine. But don't pretend otherwise). And those 10 days include sick days too. Pretty sure that the CEOs meet with HR about how much time everyone takes off, which is just ridiculous.

    Go work for a real company who values you. There's plenty out there.

    Advice to Management

    Time to look at yourselves instead of blaming it on "millennial culture".


  4. Helpful (2)

    "Great Place to Learn and Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in San Francisco, CA
    Former Employee - Senior Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brilliant Earth full-time (More than 3 years)

    Pros

    I worked at Brilliant Earth for nearly 5 years and thought it was a great place to work! I joined the marketing team as an associate when it was very small and got the opportunity to work in many areas of online marketing, eventually moving up to be a senior manager of advertising and email marketing. I felt like my manager, the CEOs, and other executives at the company cared about me and wanted to help develop my skills to ensure I found my work meaningful. If I ever ran into a problem, I knew I could always go to them for guidance. Helping grow and manage the marketing team while I was there was a very rewarding experience. The recruiting, onboarding, and training systems in place all work well and help ensure that new team members know what is expected of them so they can succeed in their roles. One of the things I enjoyed the most was the intelligent, kind, passionate people I worked with. Everyone really cares about the mission of the company, to transform the jewelry industry using ethical and sustainable practices that go above and beyond industry standards. It's also a fun place to work! The HR team and department managers plan lots of activities that allow you to connect with your coworkers, from team building outings to happy hours to volunteering initiatives. Overall I think it is an enjoyable place to work where you can really learn and grow!

    Cons

    None- I was planning to relocate which is why I left, but felt like there would have been good opportunities for me at Brilliant Earth if I would have stayed.

    Advice to Management

    Continue the great work you're doing in developing and growing the talented BE staff!


  5. Helpful (6)

    "Don't waste your time. Any place is better than here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Associate
    Former Employee - Customer Experience Associate
    Doesn't Recommend
    No opinion of CEO

    I worked at Brilliant Earth full-time (Less than a year)

    Pros

    They do a great job at recruiting an amazing team of people who share similar values and care about the company mission.

    Cons

    RED FLAG!! ALARMINGLY HIGH TURNOVER RATE!! If you want to leave everyday feeling like you lost, this is the place for you. They will try and entice you with the idea of a team sales environment. Don't be fooled. This is just like any other cutthroat sales job. It is almost impossible to hit a sales goal and no matter how efficiently you try and allocate/manage your time. It is never enough for them. There will be a weekly meeting with you and your manager to serve as a constant reminder that you aren't doing enough. There is little to no autonomy with the sales role, prepare to be micromanaged harder than you ever have before. Be mindful of the misleading job description, the sales role is more like a call center representative on slower appointment days. Their pillars of culture are catastrophically inaccurate representations of how the company culture actually operates. They genuinely don't care about anything except $$$. I personally witnessed managment filling out Yelp and Glassdoor reviews themselves so please do not believe everything you read!!

    Advice to Management

    Just listen!! Employees try to find more efficient ways to do things and are repeatedly shut out by management. That "this is just the way it is" & "its been working this way for years" attitude from upper management is why all of your sales team leaves so quickly!! Why waste all the time (6 months) training these amazing folks if you don't care to even listen to them once they are actually operating within the role? Ironically, refusal to embrace growth and change is why so many people keep leaving.


  6. Helpful (1)

    "Opportunity to Make a Difference & Grow Professionally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (More than a year)

    Pros

    Transparency is important within all aspects of the organization - from interaction with customers, to product sourcing, to keeping employees informed. It is great to work for a mission-focused people who are passionate about changing an industry.

    Work/life balance is encouraged from the top down, with CEOs mentioning in our welcome breakfast the strategies they use to maintain this balance. The culture is open, vibrant, and fun. Highly collaborative and team oriented work environment. There are opportunities for growth and taking on new challenges each day as the company grows quickly. As a young professional, I've been challenged to step up to the plate and trusted with high-level responsibilities. I've had opportunity to grow as a young professional, within my role and move up within my team.

    Cons

    Fast-paced and exciting work environment - I enjoy it but can be challenging.


  7. Helpful (6)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in San Francisco, CA
    Former Employee - Customer Experience Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brilliant Earth full-time (More than a year)

    Pros

    People are great and fun to work with. My manager was really helpful and seemed to really care about my success at the company as well as once I decided to move on. Salary increases were substantial. Many of the managers were hired in at junior levels and were promoted to management. Company has a social mission.

    Cons

    I worked in customer experience which means you can't take vacation on Black Friday or before Christmas. But they are very clear about this requirement before you take the job

    Advice to Management

    You are growing fast but make sure you keep the vibe that has made the team successful

  8. Helpful (3)

    "A growing company with nothing but opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Lead
    Current Employee - Customer Experience Lead
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (More than a year)

    Pros

    - Amazing mission. We're all really committed to transforming the jewelry industry and that fuels us every day.
    - The people. What an awesome group of smart, funny, creative, hard-working people. I feel lucky every day coming to work alongside such a great team.
    - The opportunities. We have quarterly professional development check-ins. Our managers seem really invested in our success and take pride in seeing us and their individual teams grow. I started in an entry-level role and got promoted after a bit over a year. I already know what to accomplish to get to the next level!
    - Fun team events several times a quarter.

    Cons

    - It is fast-paced. Like seriously fast-paced. You need to be able to handle a high volume of emails from day one and figure out the best system for yourself to be able to manage your leads effectively. We are growing at a really rapid pace - that's a good thing, guys.
    - Working weekends can be tough, but it's only for about a year. It was worth it to make the sacrifice for the recognition I received and the opportunities I have for growth.
    - Culture is very important to this company, and if you're someone who is used to doing the bare minimum and is always at the center of gossip, you aren't going to be successful here. Some of these other reviewers can attest to that.

    Advice to Management

    I appreciate your hard work! Keep listening to the team and your customers.


  9. Helpful (3)

    "Good company with a solid mission"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brilliant Earth full-time

    Pros

    Co-workers are very nice, good benefits, good hours, always a lot of work to do since the company is constantly growing.

    Cons

    Pay is ok for those who are just getting into the workforce. High turn over due to sub-par wages.


  10. Helpful (1)

    "Great opportunity to have an impact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time

    Pros

    Many opportunities to make a difference in a company where you can still have an impact versus being just another number.

    Management welcomes and listens to differing ideas and opinions.

    Company mission of working to change the jewelry industry/conscious capitalism.

    Fun, friendly, fast paced environment with a solid team of top talent that works well together.

    Cons

    The company is growing quickly so the ability to be flexible and adapt on the fly is a must.


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