Brilliant Earth Reviews | Glassdoor

Brilliant Earth Reviews

Updated March 19, 2019
86 reviews

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4.0
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Brilliant Earth Co-founders Beth Gerstein and Eric Grossberg
Beth Gerstein and Eric Grossberg
57 Ratings

Employee Reviews

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Pros
  • "I loved everything about my time at Brilliant Earth" (in 23 reviews)

  • "Everyone at Brilliant Earth is engaged with their work and extremely hard working" (in 12 reviews)

Cons
  • "Brilliant Earth boasts about a team enviornment and culture" (in 8 reviews)

  • "There has been incredibly high turnover in sales" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (20)

    "Inspiring Team, Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in San Francisco, CA
    Current Employee - Customer Experience Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (More than a year)

    Pros

    This is probably the best group of people that I've ever worked with. Lots of very smart and interesting people from diverse backgrounds. Products are beautiful and most customers are really happy and engaging. I've learned a ton since I've been here and I've already experienced strong growth in compensation and responsibility. Several of my colleagues have been promoted to management from junior roles. The mission is inspiring and the company really cares about the bigger issues but also smaller ways to have an impact.

    Cons

    Not really a con for me but my schedule includes weekend days. I had concerns at first but actually really enjoy being off during the week.

    Advice to Management

    You are doing a great job to achieve so much success so far. Hope you will continue to promote from within :)


  2. "Very innovative and fast-paced growth environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (Less than a year)

    Pros

    - team is very accountable and resilient to growth and changes
    - true to the company mission of ethical origin sourcing--the company goes through great lengths and very minute details to ensure the lifecycle of the product.

    Cons

    - company is growing fast--if you are not good with fast changes, will not be a good fit for you. people who are resilient will thrive in this environment!

  3. "Feels like a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jewelry Consultant in San Francisco, CA
    Former Employee - Jewelry Consultant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brilliant Earth full-time (More than 3 years)

    Pros

    Upward trajectory laid out from early stages of employment. The hard work I put in was rewarded monetarily and with internal growth opportunity. Great customer impact and experience. Got to be a part of really important life moments. Team support is outstanding - feels like a family!

    Cons

    The showrooms are open 7 days a week. Communication can be challenging since the "weekend" is different for all teams and the different time zones.

    Advice to Management

    Continue to hire and promote bright, driven employees. Maintain the family feel - even as you grow.


  4. "Great opportunities for growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time

    Pros

    Professional growth potential; friendly and intelligent colleagues.

    Cons

    I can't think of any!


  5. "Supportive management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth part-time (More than a year)

    Pros

    Managers and upper management are very supportive and do a great job motivated staff. They teach us how to sell and up sell without being too pushy to our customers. Their techniques work well because our customers are mostly repeat and I feel management is very genuine with making sure their teams are happy.

    Cons

    Holiday hours are stressful


  6. "Lots of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associaate in San Francisco, CA
    Current Employee - Sales Associaate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth part-time (Less than a year)

    Pros

    Lots of room for moving up and making a career here. I started as a part time associate but I've already moved up to full time and I can see the opportunity within the company for growth. They're great at educated their teams on their products and services and I never feel like just another employee here.

    Cons

    Long hours during sales periods


  7. Helpful (2)

    "Great Mission - Unprofessional Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Brilliant Earth full-time (More than a year)

    Pros

    - Great mission
    - Friendly co-workers
    - Great team building events such as happy hours and volunteer events

    Cons

    - No 401k matching
    - If you work in any other office than San Francisco, prepared to be treated as second rate
    - Promotions are not based on experience or job performance, but rather favoritism
    - Upper management needs training and experience on how to appropriately deal with employee concerns

    Advice to Management

    Don't make employees afraid to come forward with concerns and address them appropriately. Work on making the employees in all offices feel appreciated and important. Create better benefits

  8. Helpful (8)

    "Started off good..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brilliant Earth full-time (Less than a year)

    Pros

    Great co-workers, decent pay, some holidays off

    Cons

    Cliques, HR, micro-managing, PTO is not open

    Advice to Management

    Don't shut people off just because you don't like what they have to say. Listen to the ones who are good at their job and nurture their ideas.


  9. Helpful (1)

    "Good company for new grads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Brilliant Earth full-time (More than a year)

    Pros

    There are a lot of great things about working here. The people are generally helpful and smart. If you're eager to learn, they will continue to train you and help you grow. Everyone is encouraged to voice their ideas. There are frequent fun social events. It's a collaborative environment.

    Cons

    Only 6 paid holidays
    Combined sick & vacation days-15/year
    Unpaid overtime


  10. Helpful (4)

    "Don't Believe The Fake Reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in San Francisco, CA
    Former Employee - Operations Associate in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brilliant Earth full-time (More than a year)

    Pros

    Honestly, there are some amazing people who work here. They are beaten down, dissatisfied and feel trapped in their jobs.

    Cons

    Where do I begin. The pretentious, elitist approach from upper management is unbelievably un-inspiring, soul-crushing and devoid of all morals in the industry. I came here believing they had the consumer in mind, to help provide an honest service, and I was constantly pressured to make decisions against my better judgement. These people care only about profit over quality of product and service.

    Advice to Management

    Fire them all. Start again. Beth and Eric have absolutely lost touch with with any sense of reality. They truly believe they are "contenders" in the industry is a joke. Get out while you can.