Found 319 of over 325 reviews
- Most Recent
- Highest Rating
- Lowest Rating
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "I don't really feel like the upper management really cares about what those in the showrooms/customer service have to deal with; we bear the brunt of the customers who are rightly upset." (in 24 reviews)
- "The company in general is poorly organized and the management is a complete mess." (in 18 reviews)
- "you have no work life balance and have fun working around the blackout days trying to see your family!" (in 15 reviews)
- "Pay is low." (in 15 reviews)
- "Long hours and often asked to take extra shifts and work overtime." (in 14 reviews)
Ratings by Demographics
This rating reflects the overall rating of Brilliant Earth and is not affected by filters.
- 5.0FEATURED REVIEWMay 1, 2023Anonymous EmployeeCurrent Employee, more than 8 yearsSan Francisco, CA
I love working at a company and with people who value the customer journey and care about the experience of the customers and the employees. Collaboration, active listening, making data driven decisions and hard work are the core focus day to day. It is inspiring to work alongside so many people that truly care about what we are putting out into the world and the impact it has. I have enjoyed my time at Brilliant Earth and feel a great sense of belonging and respect among the different groups I work with.
The pace of Brilliant Earth is ambitious. It is definitely not for everyone!1Brilliant Earth Response7mo
Thank you for your review! We're happy to hear you're enjoying your experience on the BE team.
- 5.0Aug 22, 2023Assistant ManagerCurrent EmployeeAtlanta, GA
As a retail manager, I never had work life balance but I since coming to BE, I couldn't be happier. From the set schedules, to the consecutive days off. I no longer have the feeling of being overwhelmed or overworked.
I can not think of any cons at the moment, am truly happy with the company.1Brilliant Earth Response3mo
We are so happy to hear you are happy as a part of the Brilliant Earth team!
- 5.0Aug 2, 2023Regional ManagerCurrent Employee, more than 5 years
-Learning and development opportunities -Empowered to make decisions -My manager is supportive shares the vision of her team and the company and how I fit into it - she is a strong leader in the business and is well liked and respected across the sales group -Opportunities for innovation -Wonderful team of reports and peers -SVP of sales/operations is highly skilled, a strong communicator and great leader that makes you want to work in her organization
-Sweeping changes can be made to processes that are sometimes knee-jerk reactions to one-off situations where more careful planning and analysis would help to gain buy-in from the teams prior to implementing -Growth and expansion creates challenges, particularly around staffing -Too many cooks in the kitchen at times can lead to top-down communication breakdowns that affect the sales team and can stagnate progress when multiple departments are involved in makings small, sometimes inconsequential decisions.4Brilliant Earth Response4mo
Thank you for your review of your experience! We're so happy to hear you are enjoying Brilliant Earth and feel empowered and supported.
- 2.0Sep 28, 2023ManagerCurrent Employee
I enjoy the healthcare benefits.
In the last few months the culture at BE has taken a nose dive. Most co-workers I talk to are suffering from severe burnout, lack of leadership, and crying weekly. The leadership has changed significantly into a hierarchical structure that has employees questioning their self-worth and feeling like their work is worthless and gets overridden to the point of why bother putting in the work. The new leadership doesn't have their teams' back or support them in front of upper leaders . Leadership looks at daily sales under a microscope vs. looking at performance as a whole, which causes teams to spiral for quick wins / squeeze out one more purchase. This ultimately undermines the strategies the teams are working towards and causes chaos.9Brilliant Earth Response2mo
We appreciate you leaving a review, and would like to have an opportunity to understand more about your feedback. We encourage you to reach out to your team's HR Business Partner, or email@example.com so we can best address your concerns.
- 2.0Apr 19, 2023Jewelry ConsultantCurrent Employee, less than 1 yearDallas, TX
The company pays for monthly outings for the team I like the people I work with It's easy to develop good relationships with people from across the company Great benefits Great discount on loose stones BE offers natural and lab diamonds, allowing customers the option to choose
I was misled about my expected total compensation. To the point I'm having trouble paying my bills now. Literally everyone keeps leaving to the point it's hindering our ability to take care of customers on the front end The product quality is really poor and I essentially have to bend the truth to answer customers questions when it comes to product quality. I consider myself to be an ethical salesperson, but working here has kept me from being able to say that. The company really tries to push this idea of it being a luxury company, but doesn't provide the product or post sales service to really live up to it. I don't really feel like the upper management really cares about what those in the showrooms/customer service have to deal with; we bear the brunt of the customers who are rightly upset. The company is clearly focused on profit and not service or product quality to the point that I've had customers return things because we didn't pass the sniff test.9Brilliant Earth Response7mo
Thank you for leaving feedback.
- 2.0Mar 31, 2023Anonymous EmployeeCurrent Employee, more than 3 years
My manager is pretty nice. That's about it.
I have been trying to leave this company for years. As you can see from the reviews getting worse and worse over time, BE is expanding recklessly and the employees are suffering. No time is taken to fix the broken systems or build competent teams. Just keep opening more showrooms as fast as possible. Training is seemingly nonexistent, so cleaning up other people's repeated errors is a constant. No opportunity to grow, no chance to learn anything new. I'm bored to tears, miserable, at the end of my rope, but nobody cares. Customers are unhappy, too. Product quality isn't what it used to be, and they have every right to be upset. But who cares, as long as BE makes their money? Holiday is a nightmare, and you don't even have the comfort of seeing your family, as you're not allowed any time off. Managers are allowed to do absolutely nothing, but we're told to just work around it when we bring it up. Overall, wouldn't suggest working here to anyone at all.11Brilliant Earth Response8mo
We appreciate your feedback.
- 2.0Sep 18, 2023Anonymous EmployeeFormer Employee, more than 1 year
Amazing coworkers who support you. Remote work is available for certain positions.
Pay is dismal for positions that do a great deal of work. The DC is lacking. Upper management can be unsupportive and bad behavior on their part is overlooked. Blackout period is kind of evil but I get the demand for product facing departments but so inconvenient. Slow internal systems that causes issues regularly2Brilliant Earth Response3mo
Thank you for leaving feedback.
- 1.0May 22, 2023Customer Experience AssistantFormer Employee, more than 1 year
-Good benefits -Informative training period -Co-workers at the showroom were fantastic -Showroom managers were very supportive and great
-Constant faulty product leads to escalated customers -Coming in second for escalated customers are the outsourced customer service reps who constantly provide misinformation about product and showroom operations to potential and already purchased customers -Overbookings and schedule also leads to disappointment and anger when we reach out to reschedule due to continuous short staff issues -BE has tons of ad spaces online even for services not provided thus leading to a lot of unnecessary escalations for walk-ins (especially for appointment only showrooms) -For appointment only showrooms, the website is hard to navigate for potential customers as it appears they are able to walk in expecting to see something like Zales when that is not the case at all -Unrealistic expectations for sales team -No work life balance for a 40 hours a week 10-7 on site schedule that offers no remote flexibility (9-6 only exists for managers and coordinators)8Brilliant Earth Response6mo
Thank you for your review and feedback.
- 3.0Oct 31, 2023Senior Marketing ManagerFormer EmployeeSan Francisco, CA
Promote from within, opportunity for growth, fast paced
Can be an intense environment, need to create boundaries to support healthy work life balance1Brilliant Earth Response2d
Thank you for providing feedback!
- 3.0Sep 19, 2023Jewelry ConsultantCurrent EmployeeWashington, DC
It can be a lot of fun, room for career growth, interesting.
Company is growing too quickly resulting in quality, software, and staffing issues. Policies change without employees being made aware. No one really understands how the bonus structure works.3Brilliant Earth Response3mo
We appreciate your feedback.
Brilliant Earth Reviews FAQs
Brilliant Earth has an overall rating of 3.2 out of 5, based on over 325 reviews left anonymously by employees. 45% of employees would recommend working at Brilliant Earth to a friend and 47% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
45% of Brilliant Earth employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Brilliant Earth 2.8 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.