Brink's Home Security Reviews | Glassdoor

Brink's Home Security Reviews

Updated April 2, 2017
18 reviews

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Robert B. Allen
1 Rating

18 Employee Reviews

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  1. "Wish they were still around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scheduler in Irving, TX
    Former Employee - Scheduler in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brink's Home Security full-time (More than a year)

    Pros

    Good company with integrity and honesty.

    Cons

    Lower than average pay for the work performed.

    Advice to Management

    Nothing.


  2. "Honest Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Chesapeake, VA
    Former Employee - Installation Technician in Chesapeake, VA
    Recommends

    I worked at Brink's Home Security (More than a year)

    Pros

    Learned a lot about wiring and sizing up a home for security

    Cons

    There was sometimes some disconnect between sales and actual installation of equipment.

  3. "a great outside sales position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous
    Former Employee - Anonymous
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Brink's Home Security full-time (More than a year)

    Pros

    Great support from management, some pre-set sales appointments, enjoyable work if one enjoys walking door-to-door through neighborhoods, phone bill expense reimbursed, fuel compensation was fair, very good support from the technicians and their management in moments of doubt regarding installation possibility due to unique home layouts or construction materials.

    Cons

    products were over-priced in comparison to local competition, sales contracts were a little vague according to customers, not all sales were important enough for management to add components to the system in order to secure the sale, sales reps were left to absorb the expense of the sale if it included additional devices unaccounted for in the agreed price of the system, phone marketing was required but almost never led to a significantly profitable end for the sales rep, some late appointments that ended late in the evening.

    Advice to Management

    Lower prices of systems to more closely reflect the competition's prices. The systems and service are very similar.


  4. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great salary
    flex time if needed
    great coworkers
    good benefits

    Cons

    old style management
    keeps restructuring
    location not good


  5. "Better company than most"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipping/Receiving Clerk in Oakland, CA
    Former Employee - Shipping/Receiving Clerk in Oakland, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brink's Home Security full-time (More than a year)

    Pros

    Very good company. Efficient, fast-paced, clean and conscience of customer satisfaction. Good, responsible coworkers.Frequent company meetings to air out problems or complaints.

    Cons

    Supervisors can be too heavy handed. Frequently work on holidays. Training is by the seat of the pants, but work is not that complicated once you get the routine down.

    Advice to Management

    Keep a closer eye on the relationship between supervisors and rank-and-file employees, with regard to civil discourse.


  6. "Good Job to get you by until something better comes along."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Messenger in Aurora, CO
    Current Employee - Messenger in Aurora, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Brink's Home Security full-time (More than a year)

    Pros

    Great people, exciting work, and overtime up to your eyeballs.

    Cons

    No upward mobility, To much risk not enough pay for the risk.

    Advice to Management

    Doing good job keep it up.


  7. Helpful (1)

    "Great company, one of the good ones acquired by one of the bad ones."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Irving, TX
    Former Employee - Director in Irving, TX
    Recommends
    Neutral Outlook

    I worked at Brink's Home Security full-time (More than 8 years)

    Pros

    Culture, Culture, Culture Took care of the customers and their employees.

    Cons

    Moved a little slow at times but overall great company.

  8. "Testing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Testing Specialist in Irving, TX
    Current Employee - Testing Specialist in Irving, TX
    Recommends
    Approves of CEO

    Pros

    Treat their employees very well.

    Cons

    I have no cons to list.

    Advice to Management

    None.


  9. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Irving, TX
    Current Employee - Analyst in Irving, TX
    Recommends
    Approves of CEO

    Pros

    This place is full of honest and good people, who are committed to their jobs yet open to discussion of new ideas.

    Also, Call Centers are located within the campus, so you get a good sense of diversity and reality.

    Cons

    IT change processes are a little muddied and difficult to follow, but intentions are there, and management has strong technical ability.

    Vacation benefits lack. 2 weeks/year for the first 5 years, but this does not include sick days. This of course seems to encourage folks to play hooky!!

    Advice to Management

    Be aware of how the business culture is changing. Lots of long-term employees can cause a stagnant culture that has not progressed with the times.


  10. "Broadview Security - Excellent for contact center workers, disorganized at upper levels."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN
    Approves of CEO

    Pros

    Broadview Security (formerly Brink's Home Security) is an outstanding work environment. The employees and supervisors all maintaina positive working relationship and there is a great sense of "team" within each group and department. The benefits are comparable to similar organizations with reasonably priced health, dental, and vision benefits. Employees are provided with adequate time off and the company has a flexible attendance policy. Compensation for call center employees is slightly better than most in the area. In addition, there is a clear career path for contact center employees to develop via a structured training and development program.

    Cons

    As is the case within many companies, information is generally poorly communicated. Conflicting information is often delivered to front-line employees and revised several times over a short period of time.

    Compensation for exempt level employees is below average for the market.

    There are insufficient opportunities for exempt level employees to progress and grow professionally at some locations.

    Advice to Management

    The appearance of disorganization and poor decision making often frustrate employees at all levels of the organization. The best advice I could give would be to closely evaluate the work environment for the front-line representatives and attempt to view organizational, policy, and procedure changes as they do. I would also encourage market studies to determine a more competitive pay scale for exempt level staff.


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