Brinker Reviews | Glassdoor

Brinker Reviews

Updated February 3, 2017
24 reviews

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2.0
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Brinker CEO & President Wyman Roberts
Wyman Roberts
6 Ratings

24 Employee Reviews

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Pros
  • Good work life balance where family is important (in 18 reviews)

  • Great culture, people are awesome (in 10 reviews)

Cons
More Pros and Cons

  1. "Beware of working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Houston, TX
    Current Employee - Restaurant General Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brinker full-time (More than 3 years)

    Pros

    The pay well, but as we all know pay is not everything.

    Cons

    The company missed sales targets greatly last year resulting in onuses not being paid out and stock prices dropping. They set a sales target this year of only a 1% increase to try to make up for failing the previous year, they are still not able to make those sales targets. Because the company is performing so poorly they just laid-off both Restaurant/Field Managers and corporate employees to make their numbers look better. A large number of Restaurant Managers quit Chili's in less than 30 days for starting due to poor work life balance and being unhappy with the role and management.
    The company is still not making sales, you can assume more layoffs are in their future.
    They pay high salaries t try to make up for what they lack, but again a high percentage of newly hired restaurant managers are leaving in 30 days once they realize what it is really like to work for Brinker/Chili's. This is definitely a "buyer-be-ware" situation.
    Current and long standing managers are also leaving because of the low sales and instability of the companies future.
    Their Benefits are very expensive.
    They will tell you about their culture but they do not live them, its just words to attract candidates.


  2. Helpful (1)

    "7 years wasted here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BOH Team Leader in Coconut Grove, FL
    Former Employee - BOH Team Leader in Coconut Grove, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 5 years)

    Pros

    Usually great staff, tuition reimbursement program

    Cons

    Generally Horrific Frontline management, overuse of analytics

    Advice to Management

    Have management that knows how to utilize the strengths of their team members


  3. Helpful (5)

    "Don't Go There!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Dallas, TX
    Former Employee - Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brinker full-time (More than 10 years)

    Pros

    Some of the people ARE friendly.

    Cons

    Most of the work is done offshore, in India, which means there's NOT room for you if you live in the US of A. The few people they kept on after the "Outsourcing Fiasco" are overworked and stressed out majority of the time. The family atmosphere went out the door as soon as Doug Brooks took over as "the Big Boss". Norman Brinker would be appalled at what has happened to HIS company!

    Advice to Management

    Don't know who is running the show now, but he/she needs to tell Doug Brooks and the REST of the money greedy board members that you are saying "adios" to India and BRINGING THE JOBS BACK to the U.S.!! WE need the jobs! NOT India!!


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  5. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Plainview, TX
    Current Employee - Server in Plainview, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brinker full-time (More than 3 years)

    Pros

    Having a pay day everyday. Even if people only tip 5% the coworkers are awesome

    Cons

    They pay 2.13 an hour and not 4 dollars an hour. Management is horrible.


  6. "Need to Walk the Talk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brinker (More than 8 years)

    Pros

    The people are amazing. Those individuals at the management level work hard and believe in what they are doing. The infrastructure continues to be innovative and they look for ways to increase the guest experience through technology and a vast menu of items.

    Cons

    The Leadership of Brinker has changed and in this change their culture has suffered. The focus does not feel that it is on People and more on driving sales and guest count. Their is a lack of trust in leadership and their inability to be truly transparent with the team. Growth opportunities are limited and top talent has left.

    Advice to Management

    Remember that you can say all the right things during a meeting or communication but you have to be willing to Walk the Talk. I believe that the leadership team is only focused on building sales and has moved away from building a strong diverse culture. Everything sounds great but actions are not aligned.


  7. Helpful (7)

    "Great company, terrible department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brinker full-time (More than 3 years)

    Pros

    The company as a whole is fantastic. Great emphasis on feedback and working together. People across the company are very close knit.

    Cons

    Do not join the marketing team. That department has serious issues, most of which stem from an inefficient and petty leader. The rest of the company rewards based on competency and hard work, but getting ahead on the marketing team is all political.

    Advice to Management

    Clean house. If someone has proven over and over again that they are horrible for turnover and employee engagement, no matter how close your relationship to them, you must let them go.


  8. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brinker (More than 10 years)

    Pros

    Staff was great and the customers were great too

    Cons

    lack of support from both RD and AD

    Advice to Management

    more support


  9. Helpful (1)

    "Shell of what it once was"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Brinker (More than a year)

    Pros

    Some great employees work at Brinker. They are working hard to re-energize the company culture and it's working in the restaurants. I saw team members doing some great things with feedback.

    Cons

    Everyone is struggling to keep Chili's relevant in the face of fast casual competition.

    Advice to Management

    Reevaluate some of your older employees, especially in marketing. They aren't willing to take risks.


  10. Helpful (2)

    "Horrible you'll never receive a raise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostest in Carrollton, TX
    Current Employee - Hostest in Carrollton, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Brinker part-time (More than a year)

    Pros

    The food discount that is 50% is very beneficial to myself and other coworkers that are in the building. also the online hit schedule is very beneficial when it comes to releasing and picking up other shifts.

    Cons

    After being here for almost two years I haven't received an evaluation that I'm suppose to get for a raise the one time I did receive a raise it was from me personally asking my GM for a raise and that was a year and a half later .


  11. "Terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Rowlett, TX
    Former Employee - Server in Rowlett, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Brinker part-time (Less than a year)

    Pros

    The only thing that I enjoyed about working for chilis/ brinker international was the food discounts.

    Cons

    Everything was terrible. Unprofessional management was the worst.

    Advice to Management

    Hire restaurant managers that aren't jerks.


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