Brinker Reviews | Glassdoor

Brinker Reviews

Updated October 19, 2017
13 reviews

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Brinker CEO & President Wyman Roberts
Wyman Roberts
6 Ratings

13 Employee Reviews

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Pros
  • Great culture, great work-life balance (in 19 reviews)

  • Great culture, great leadership, solid vision (in 11 reviews)

Cons
  • Long hours, stress pressure and treatment of senior management (in 16 reviews)

  • Work life balance and quality of life is tough (in 7 reviews)

More Pros and Cons

  1. "I thought it couldn’t get any worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 5 years)

    Pros

    Cleaning house is a good idea but the wrong offices were cleaned. This company could be strong again with changes.

    Cons

    Roberts & other top leaders have no idea what they are doing. But how could they; they aren’t restaurant operators.

    Advice to Management

    Find experts and hold the right people accountable.


  2. Helpful (3)

    "Very misleading and not what it seems."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Dallas, TX
    Current Employee - Senior Business Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brinker full-time

    Pros

    Casual dress, free alcohol at work, free or reduced dining at company owned restaurants, (somewhat flexible schedule if your supervisor allows it.)

    Cons

    Some employees can get away with anything with no recourse (flexibility, a ton of sick days, coming and going whenever they feel like it, etc). Others will get written up and threatened to be fired for something minor like showing up late 10 minutes and simply do not have this "flexibility" and really are at a huge disadvantage. This is not right and really is a sign of a disfunctional organization. Any manager or director seems to be able to do whatever they want, whenever they want. No accountability or consequences for some.

    People works (hr) refuses to listen to any feedback and simply sides with the manager or director. If they don't feel like doing anything- peopleworks ignores it. If they press PW presses it.

    People works simply is not for the people. They are below the line- which is ironic since they preach being above the line.

    Company and industry are declining in sales.

    Advice to Management

    Get your policies straight- some employees should not be allowed to get away with anything, while others try hard and get punished for doing something minor. Also- re-evaluate who your peopleworks people are and training for these people. Do they actually care? Do they really know how to handle their duties?

    Who is living below the line and who is taking a vacation there?

    Brinker Response

    Sep 25, 2017 – Communications Associate

    Thank you for taking the time to share your experiences and beliefs with us. I hear you and truly appreciate the feedback. Our Culture of Accountability and People Tools were developed to give our... More

  3. Helpful (3)

    "Long time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brinker full-time

    Pros

    - Very Relaxed Dress Code
    - Alcohol at work
    - Free or very cheap food
    - a lot of company holidays
    - company events

    Cons

    - Benefits and company events have been reduced over the years.
    - The Casual dining industry is struggling
    - The company is struggling
    - Recent layoffs
    - Low Morale at this time (very low survey scores)
    - Not a great CEO
    - Moving the HQ to Irving with a "new concept"

    Advice to Management

    Consider the location (Irving) where the new HQ is, very far for a lot of Brinker heads = pay cut. Consider the new "Open office" concept where after taking a pay cut, lose office/ privacy of a normal cube. Have you considered everyone else is getting a raw deal out of this move?
    Consider the CEO's actions (making jokes about the layoffs 1 day after they happened.) Maybe the layoffs could of been avoided, had we decided on a smarter HQ destination. Was great while i was there, but a very bad taste in my mouth on the way out. Company has changed, and that is not a good thing. Maybe the company needs a Doug Brooks -type CEO, someone who actually likes people and cares about them.

    Brinker Response

    Aug 25, 2017

    Thank you for your feedback. I will ensure that the 3000 Olympus committee hears your thoughts.


  4. Helpful (4)

    "Brinker Feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brinker (More than 3 years)

    Pros

    Free food or discounted food depending on which brand you support.

    Cons

    Would encourage applicants to think twice before joining the marketing department. The team is VERY political, the leader picks favorites, has a history of sharing information about individuals that should not be shared with subordinates and does not reward based on hard work and talent. If you are someone who enjoys networking and building fake relationships with colleagues this could be a good fit for you. There are some (not all) people in management positions that shouldn’t be; the leader is all about making select people that are in her crowd happy even if they are not qualified. There have been several layoffs, the company is unstable and moral is low.

    Brinker Response

    Jul 31, 2017 – Sr. Talent Acquisition Manager

    Thank you so much for your feedback and we are so sorry for the belief that was created for you. We truly believe in cultivating the best work environment and hope that we can provide you more... More


  5. Helpful (1)

    "Titanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At the RSC in Dallas, TX
    Former Employee - At the RSC in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 5 years)

    Pros

    Depending on your boss and peers you were golden or not, very clicky crowd. New ideas were given lip service, but implementing (even the simple things) took forever. That's if they even made it to "the list" of things to do.

    Cons

    People at the support center don't have enough support to support the operators in a timely manner. The culture has dramatically changed to a profit-driven focus instead of a people first culture. Firings and "reorganizations" happen a lot to cut costs. BIG sense of insecurity for everyone. Management will lie to you and say you are fine, not to worry about your job, etc. Next thing you see, you're not there or needed.

    Advice to Management

    Please Stop saying "Once a chilihead always a chilihead." It's not true. With all the people that have been fired, laid off, and treated poorly while working for you....those connections (family, friends, friends of friends) are deciding not to support the Brinker Brands...that is your legacy. Many people that you can not turn around and back into your restaurants because of their experiences working for you. People talk.

    Brinker Response

    Feb 28, 2017 – Sr. Talent Acquisition Manager

    Thank you for taking the time to share your review; we hear you and truly appreciate your feedback. We operate in a highly competitive environment and are continually evaluating the business model... More


  6. Helpful (4)

    "The Goodship turned into The Titanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits (minus the healthcare) are decent; covered parking; central location; work-life balance (depending on your manager); Kool-Aid drinkers can move up the ladder pretty fast

    Cons

    This company culture (fun, family-oriented, customer-centric) are long gone. There have been almost annual layoffs since Wyman took over. The cliques/favoritism in the I.T. department is rampant and groups are loaded with incompetent people (who keep getting promoted/awarded). Drink the Kool-aid and you'll survive for awhile. Outsourcing and "Managed Services" has decimated the different departments. Some leaders are extreme micro-managers (on permanent employees only). Contractors don't seem to have enough work to do and just hang out in the stairwells and parking garages. No legitimate career growth or training.

    Advice to Management

    Give employees more money for training/getting their skills up to par with contractors; stop playing favorites; stop micro-managing the few employees who are left; focusing on good-tasting food and not reducing labor costs might actually increase sales!


  7. Helpful (2)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brinker full-time

    Pros

    Managers eat for free at any Chilis in the US.

    Cons

    Managers are required to be cooks, dishwashers, food runners, etc. Brinker does not care about the guest experience it is all about the numbers.

  8. Helpful (2)

    "General manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brinker (More than 5 years)

    Pros

    Ton manny hours and time away from family

    Cons

    Great people and a fun environment


  9. Helpful (2)

    "Merciless and completely unsupportive management. No job security for even the most loyal workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Takeout/Deliveries in Bellevue, WA
    Former Employee - Takeout/Deliveries in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brinker part-time (More than a year)

    Pros

    -Occasionally good tips
    - Nice coworkers

    Cons

    - Management will throw any employee "under the bus" and/or terminate them for any minor reason (if you're not randomly on their good side) without any counseling or correction first.
    - Unreasonable work conditions due to firing people without hiring/cross training additional employees to fill the positions.
    - Cannot speak your mind/voice reasonable opinions without repercussions.
    - Management (as well as the employee New Hire booklet) is unknowledgeable of employee rights and laws.
    - Empty promises of cross-training and promotions, cannot ask for any without getting shot down with no explanation. Only put where they want you without given the chance to prove yourself in other areas they still need someone.

    Advice to Management

    Try supporting your employees for once. At least give them a chance instead of always siding with every dissatisfied customer you encounter.


  10. Helpful (1)

    "Worked for the company for ten years..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Denver, CO
    Former Employee - Bartender in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 10 years)

    Pros

    I don't have to work there anymore

    Cons

    New upper management are the same people that destroyed Macaroni Grill (when was the last time yo ate there?)
    All grills have been taken out (it still says grill above the door though... not too honest) and replaced with infared convection microwaves. But staff is trained to LIE to guests about this...SHADY!!!
    Tenured employees are shown the door because they want to "change the culture" every six months
    Bartenders are required to WATERDOWN drinks!!!!

    Advice to Management

    Go back to fast food where you belong!


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