Brinker Reviews | Glassdoor

Brinker Reviews

Updated February 20, 2017
9 reviews

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1.0
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Brinker CEO & President Wyman Roberts
Wyman Roberts
2 Ratings

9 Employee Reviews

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Pros
  • Great place to work, great comraderie, great work life balance (in 17 reviews)

  • Great culture, people are awesome (in 10 reviews)

Cons
  • Work life balance and quality of life is tough (in 7 reviews)

  • Long hours, I was not paid what I thought I should receive (in 12 reviews)

More Pros and Cons

  1. "Titanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At the RSC in Dallas, TX
    Former Employee - At the RSC in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 5 years)

    Pros

    Depending on your boss and peers you were golden or not, very clicky crowd. New ideas were given lip service, but implementing (even the simple things) took forever. That's if they even made it to "the list" of things to do.

    Cons

    People at the support center don't have enough support to support the operators in a timely manner. The culture has dramatically changed to a profit-driven focus instead of a people first culture. Firings and "reorganizations" happen a lot to cut costs. BIG sense of insecurity for everyone. Management will lie to you and say you are fine, not to worry about your job, etc. Next thing you see, you're not there or needed.

    Advice to Management

    Please Stop saying "Once a chilihead always a chilihead." It's not true. With all the people that have been fired, laid off, and treated poorly while working for you....those connections (family, friends, friends of friends) are deciding not to support the Brinker Brands...that is your legacy. Many people that you can not turn around and back into your restaurants because of their experiences working for you. People talk.

    Brinker Response

    Feb 28, 2017 – Sr. Talent Acquisition Manager

    Thank you for taking the time to share your review; we hear you and truly appreciate your feedback. We operate in a highly competitive environment and are continually evaluating the business model ... More


  2. Helpful (4)

    "The Goodship turned into The Titanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits (minus the healthcare) are decent; covered parking; central location; work-life balance (depending on your manager); Kool-Aid drinkers can move up the ladder pretty fast

    Cons

    This company culture (fun, family-oriented, customer-centric) are long gone. There have been almost annual layoffs since Wyman took over. The cliques/favoritism in the I.T. department is rampant and groups are loaded with incompetent people (who keep getting promoted/awarded). Drink the Kool-aid and you'll survive for awhile. Outsourcing and "Managed Services" has decimated the different departments. Some leaders are extreme micro-managers (on permanent employees only). Contractors don't seem to have enough work to do and just hang out in the stairwells and parking garages. No legitimate career growth or training.

    Advice to Management

    Give employees more money for training/getting their skills up to par with contractors; stop playing favorites; stop micro-managing the few employees who are left; focusing on good-tasting food and not reducing labor costs might actually increase sales!


  3. Helpful (2)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brinker full-time

    Pros

    Managers eat for free at any Chilis in the US.

    Cons

    Managers are required to be cooks, dishwashers, food runners, etc. Brinker does not care about the guest experience it is all about the numbers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brinker (More than 5 years)

    Pros

    Ton manny hours and time away from family

    Cons

    Great people and a fun environment


  6. Helpful (2)

    "Merciless and completely unsupportive management. No job security for even the most loyal workers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Takeout/Deliveries in Bellevue, WA
    Former Employee - Takeout/Deliveries in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brinker part-time (More than a year)

    Pros

    -Occasionally good tips
    - Nice coworkers

    Cons

    - Management will throw any employee "under the bus" and/or terminate them for any minor reason (if you're not randomly on their good side) without any counseling or correction first.
    - Unreasonable work conditions due to firing people without hiring/cross training additional employees to fill the positions.
    - Cannot speak your mind/voice reasonable opinions without repercussions.
    - Management (as well as the employee New Hire booklet) is unknowledgeable of employee rights and laws.
    - Empty promises of cross-training and promotions, cannot ask for any without getting shot down with no explanation. Only put where they want you without given the chance to prove yourself in other areas they still need someone.

    Advice to Management

    Try supporting your employees for once. At least give them a chance instead of always siding with every dissatisfied customer you encounter.


  7. Helpful (1)

    "Worked for the company for ten years..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Denver, CO
    Former Employee - Bartender in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 10 years)

    Pros

    I don't have to work there anymore

    Cons

    New upper management are the same people that destroyed Macaroni Grill (when was the last time yo ate there?)
    All grills have been taken out (it still says grill above the door though... not too honest) and replaced with infared convection microwaves. But staff is trained to LIE to guests about this...SHADY!!!
    Tenured employees are shown the door because they want to "change the culture" every six months
    Bartenders are required to WATERDOWN drinks!!!!

    Advice to Management

    Go back to fast food where you belong!


  8. Helpful (1)

    "A Corporate Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Lafayette, LA
    Current Employee - Assistant Manager in Lafayette, LA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Two days off a week. Other plus sides are that the current management is so rough that anything looks good in comparison so advancement is available.

    Cons

    Lack of management unity and in general a company that seems on the decline. There is a definable lack of quality to the product but quality is preached and yet it is non existant

    Advice to Management

    the really rough stores should be closely analyzed and shut down, cleaned, restaffed, retrained. Take management training seriously. If you don't the employees don't.


  9. "I havent been there long..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Flanders, NJ
    Current Employee - Server in Flanders, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Its work. I Like working with customers and serving them. I also enjoy solving problems and working thru things with the customers.

    Cons

    If you arent young, you wont get good shifts or promoted.
    The Manager just YELLS.. all the time. The Managers care about making money got themselves but not for anyone else.

    Advice to Management

    Grow up.


  10. Helpful (2)

    "Dallas treats their managers like numbers not people"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Manager in Dallas, TX
    Current Employee - Restaurant Manager in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Family life, holidays closed and Salary

    Cons

    When it comes down to it, Dallas does not take care of the managers that devote more time to them than their families. It used to be a situation where it was fun to go to work. It was awesome to work at Chili's. In the past 4 years it has turned from a place where you felt appreciated to a place you do not want to be. Bonuses used to be designed to reward their management but have now became a joke. They are not even 30% of what they used to be. Also if you get sick or go on medical leave they will try to find any reason to get you out the door.

    Advice to Management

    Know what your area managers are doing



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