Brinker Reviews | Glassdoor

Brinker Reviews

Updated September 20, 2017
206 reviews

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206 Employee Reviews

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Pros
  • Great culture, great work-life balance (in 18 reviews)

  • Great culture and atmosphere, professional and caring colleagues (in 11 reviews)

Cons
More Pros and Cons

  1. "Need to Walk the Talk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brinker (More than 8 years)

    Pros

    The people are amazing. Those individuals at the management level work hard and believe in what they are doing. The infrastructure continues to be innovative and they look for ways to increase the guest experience through technology and a vast menu of items.

    Cons

    The Leadership of Brinker has changed and in this change their culture has suffered. The focus does not feel that it is on People and more on driving sales and guest count. Their is a lack of trust in leadership and their inability to be truly transparent with the team. Growth opportunities are limited and top talent has left.

    Advice to Management

    Remember that you can say all the right things during a meeting or communication but you have to be willing to Walk the Talk. I believe that the leadership team is only focused on building sales and has moved away from building a strong diverse culture. Everything sounds great but actions are not aligned.


  2. Helpful (5)

    "Don't Go There!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Dallas, TX
    Former Employee - Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brinker full-time (More than 10 years)

    Pros

    Some of the people ARE friendly.

    Cons

    Most of the work is done offshore, in India, which means there's NOT room for you if you live in the US of A. The few people they kept on after the "Outsourcing Fiasco" are overworked and stressed out majority of the time. The family atmosphere went out the door as soon as Doug Brooks took over as "the Big Boss". Norman Brinker would be appalled at what has happened to HIS company!

    Advice to Management

    Don't know who is running the show now, but he/she needs to tell Doug Brooks and the REST of the money greedy board members that you are saying "adios" to India and BRINGING THE JOBS BACK to the U.S.!! WE need the jobs! NOT India!!

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Plainview, TX
    Current Employee - Server in Plainview, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brinker full-time (More than 3 years)

    Pros

    Having a pay day everyday. Even if people only tip 5% the coworkers are awesome

    Cons

    They pay 2.13 an hour and not 4 dollars an hour. Management is horrible.


  4. Helpful (1)

    "7 years wasted here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BOH Team Leader in Coconut Grove, FL
    Former Employee - BOH Team Leader in Coconut Grove, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brinker full-time (More than 5 years)

    Pros

    Usually great staff, tuition reimbursement program

    Cons

    Generally Horrific Frontline management, overuse of analytics

    Advice to Management

    Have management that knows how to utilize the strengths of their team members


  5. Helpful (1)

    "Area Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brinker full-time

    Pros

    Decent benefits and compensation. The people you get to work with are fantastic. Work life balance is good.

    Cons

    You will be a number to them. When they decide to put the pressure on for a company initiative they will put heavy pressure and it won't matter what your results are.

    Advice to Management

    Enjoy the compensation and benefits but keep an eye out for volatility. The people were fantastic but the upper management does not care.


  6. "Beware of working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Houston, TX
    Current Employee - Restaurant General Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brinker full-time (More than 3 years)

    Pros

    The pay well, but as we all know pay is not everything.

    Cons

    The company missed sales targets greatly last year resulting in onuses not being paid out and stock prices dropping. They set a sales target this year of only a 1% increase to try to make up for failing the previous year, they are still not able to make those sales targets. Because the company is performing so poorly they just laid-off both Restaurant/Field Managers and corporate employees to make their numbers look better. A large number of Restaurant Managers quit Chili's in less than 30 days for starting due to poor work life balance and being unhappy with the role and management.
    The company is still not making sales, you can assume more layoffs are in their future.
    They pay high salaries t try to make up for what they lack, but again a high percentage of newly hired restaurant managers are leaving in 30 days once they realize what it is really like to work for Brinker/Chili's. This is definitely a "buyer-be-ware" situation.
    Current and long standing managers are also leaving because of the low sales and instability of the companies future.
    Their Benefits are very expensive.
    They will tell you about their culture but they do not live them, its just words to attract candidates.


  7. "Legal Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brinker full-time

    Pros

    The company gives you comp cards to get a discount at their restaurants.

    Cons

    As a legal administrative assistant in the real estate department, there was no room for growth.

  8. "Has its ups and downs.... way down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Brinker full-time

    Pros

    Great discounts Good pay Great people

    Cons

    Lack of recognition. Lack of compensation for extra duties. Corporate visits that are dog and pony shows. Long, unorganized, time wasting, and rigorous interview process for Brinker
    They sate their cultural beliefs but they don't quite follow through when it comes time to deliver. My advice look else where for employment there are a ton of great things with Chili's, but there are equally as many that are not so great.

    Advice to Management

    Read the cultural beliefs everyday and lead by example, follow thru on commitments, be honest, and above all else try and make people feel special.

    Brinker Response

    Aug 25, 2017

    Thank you for your feedback.


  9. "Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Brinker full-time

    Pros

    Not worth the effort I put in

    Cons

    Don't depend on them when you get sick this company makes alot of many but don't show enough appreciation to their employees when they get sick

    Advice to Management

    Show more appreciation to non mgmt employees they're they ones who keep restaurant running

    Brinker Response

    Aug 25, 2017

    Thank you for your feedback.


  10. "high pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Manager
    Current Employee - Market Manager
    Doesn't Recommend

    Pros

    the people and the culture make this company a reat place to work all of the time. Flexibility in roles

    Cons

    When times are tough, unfortunately the restaurant busy suffers and scrambles to stay afloat. That is the case with Brinker

    Advice to Management

    Please listen to the folks that work in the restaurants every day. Try promoting from within and providing career counseling


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