Brinker Reviews | Glassdoor

Brinker Reviews

Updated October 19, 2017
208 reviews

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208 Employee Reviews

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Pros
  • Great culture, great work-life balance (in 19 reviews)

  • Great culture and atmosphere, professional and caring colleagues (in 11 reviews)

Cons
  • Long hours, stress pressure and treatment of senior management (in 16 reviews)

  • Work life balance and quality of life is tough (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Nice place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in Morrisville, NC
    Current Employee - Food Server in Morrisville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Brinker part-time (More than 3 years)

    Pros

    Awesome co-workers, decent pay for a part time job, flexible hours for college students, good first time serving job, benefits offered

    Cons

    I have worked for bringer for many years, we have gone through quite a few managers. Some were awesome and some were awful at micro managing. Unfortunately because they are in such a need for managers they can't let go of the bad apples. Same goes for line cooks. There is sometimes unreasonable expectations from the upper management because they don't really know what goes on in the restaurants and there is also unreasonable side work at times. You shouldn't spend two hours doing side work!

    Advice to Management

    Ask restaurants what is working and what isn't. Have an anonymous "suggestion box" online for employees to put in feedback.


  2. Helpful (1)

    "Chaos at all times, yet I miss it like mad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Troy, MI
    Former Employee - Line Cook in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brinker full-time (More than a year)

    Pros

    When they say your like family they mean it. I've never become so close to so many folks in my life. At first they were stand offish (like many restaurants) but eventually they embraced me with open arms. Through my good moods and bad. They would let me vent and be okay with it. I genuinely felt like I was part of a chaotic hot mess of a family.

    Cons

    Unequal pay, counterparts were (proven) to make more per hour yet have less experience and knowledge. Some employees busted they're rear end while others weren't expected to do anything. Watching how management treated the veteran cooks/chefs made me not want to pursue a career with this company.

    Advice to Management

    Have all management set a guideline and follow it. Don't play favorites and stick to it. Remember that this is not just your life it's everyone's life. Don't treat employees like garbage until they prove to be awful employees. Pay every one according to their experience and knowledge and not base it on "the good 'ol boys" technique. That means just because you like a smooth talker doesn't mean that they should get paid better.

  3. Helpful (1)

    "Great Plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Manager in Dallas, TX
    Former Employee - Kitchen Manager in Dallas, TX

    I worked at Brinker full-time (More than 3 years)

    Pros

    Quality of life is great as long as the prevailing plan is executed properly, ability to drive and manage own area of restaurant without micromanaging. Great people and great guest.

    Cons

    Although cultural beliefs are the guiding light they are watered down by the companies profit goals that in my humble opinion negative impact the human experience. Guest, TM, and management. This company is rated highly as a best place to work but am sure its 1300 locations impact that score in their favor. The expectation for high volume restaurants is more difficult because they carry profitability.

    Advice to Management

    Managers and team members also deserve a great experience.


  4. "I loved my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business in Plano, TX
    Former Employee - Business in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brinker (More than 10 years)

    Pros

    Culture, Flexibility, Trust, People, Benefits

    Cons

    Leadership is top heavy and I don't believe they always know what their team members do.

    Advice to Management

    Protect your culture and your people! Do as you say. Lip service is not cool!


  5. Helpful (1)

    "Working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brinker full-time (More than a year)

    Pros

    Wonderful people to work with and the support system to help you integrate into the corporate culture as a new employee. I have been able to adjust to new working environment in less than 45 days

    Cons

    It is a bit difficult to get approval for new innovation and idea. I would suggest having the Innovation department to be independent of the R&D department


  6. Helpful (1)

    "VP of PeopleWorks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Brinker full-time (More than 10 years)

    Pros

    Our People make the difference each and everyday. They way we live our Cultural Beliefs and our purpose... Connect, Serve and Give to Create the Best Life.... Says it all.

    Cons

    We work hard and play hard...

    Advice to Management

    Continue to keep People first....


  7. "Manger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Brinker full-time (More than 10 years)

    Pros

    Good benefits many locations to move around

    Cons

    Poor Quality of life, lots of streets

  8. "Need to Walk the Talk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Brinker (More than 8 years)

    Pros

    The people are amazing. Those individuals at the management level work hard and believe in what they are doing. The infrastructure continues to be innovative and they look for ways to increase the guest experience through technology and a vast menu of items.

    Cons

    The Leadership of Brinker has changed and in this change their culture has suffered. The focus does not feel that it is on People and more on driving sales and guest count. Their is a lack of trust in leadership and their inability to be truly transparent with the team. Growth opportunities are limited and top talent has left.

    Advice to Management

    Remember that you can say all the right things during a meeting or communication but you have to be willing to Walk the Talk. I believe that the leadership team is only focused on building sales and has moved away from building a strong diverse culture. Everything sounds great but actions are not aligned.


  9. "Key/server / trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key/Trainer/Server in Garland, TX
    Former Employee - Key/Trainer/Server in Garland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brinker (More than 3 years)

    Pros

    I learned a lot working at chili's and made some life long friends.

    Cons

    Too many test for the new menu items.

    Advice to Management

    Stop making menus every 4 months.,..wasting paper


  10. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Tampa, FL
    Current Employee - Server in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brinker part-time (Less than a year)

    Pros

    Team driven environment, good benefits, good place to make money.

    Cons

    Management does not care about employees as much as they should.

    Advice to Management

    Listen to your team members more.


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