Brio Tuscan Grille Reviews | Glassdoor

Brio Tuscan Grille Reviews

Updated July 11, 2017
146 reviews

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3.2
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Saed Mohseni
37 Ratings

146 Employee Reviews

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Pros
  • Good money, great regulars, awesome food (in 10 reviews)

  • It was good pay and it was very professional but still fun work (in 10 reviews)

Cons
  • Long hours with less than happy customers or "guests" (in 7 reviews)

  • The 1% being you get no benefits until possibly becoming full time after 2 years (in 5 reviews)

More Pros and Cons

  1. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Houston, TX
    Former Employee - Hostess in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille part-time (Less than a year)

    Pros

    Great pay, work with your schedule, and the work isn't heavy. Room for growth. Benefits for full time employees. Give you a free drink while on shift. Food given during meetings and trainings!

    Cons

    Management could use some work. Not many hours were given, but I was pregnant at the time. Some of the other co workers like drama, so try to avoid that.

    Advice to Management

    Need to be more understanding of employees in certain situations.


  2. "Server experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Austin, TX
    Current Employee - Server in Austin, TX
    Recommends

    I have been working at Brio Tuscan Grille part-time (More than a year)

    Pros

    Short hours, good money, good food

    Cons

    Atmosphere towards coworkers and management, can be a very hostile environment

    Advice to Management

    Look for ways to create a more positive and upbeat environment towards one another, create fun games so servers and the company can both make money. Management should be leaders... not "bosses".

  3. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Naples, FL
    Former Employee - Hostess in Naples, FL
    Recommends
    Positive Outlook

    I worked at Brio Tuscan Grille part-time (More than a year)

    Pros

    Management is very comforting, makes you feel like one big family. Co-workers are fun and reliable. They make work enjoyable.

    Cons

    Grumpy customers get hard to deal with and sometimes you just really wanna speak up. It gets busy and people get flustered... sometimes some people don't know how to handle that properly.

    Advice to Management

    Pay attention to what your employees tell you.


  4. "Worst experience - Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Orlando, FL
    Current Employee - Server in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brio Tuscan Grille part-time (Less than a year)

    Pros

    Literally the only pros are the money you can make (on a good day), the friendly coworkers and delicious Italian food.

    Cons

    MANAGEMENT. I have worked for many years, I have a lot of work experience and supervisor experience as well. This by far is the worst management I have ever seen in my life. There has never been a shift that I've worked with the general manager and NOT hear him talk down to and embarrass an employee. Not once have I seen him be professional and pull them to the side or to the office and keep it private. Anytime you try to go to management about anything, you'll either get a demeaning response or an eye roll. It definitely says a lot when all the employees are miserable and unhappy the moment they find out the general manager is working. There's too much I can say that I'm not going to, but they're 99% the reason why I'm leaving. The 1% being you get no benefits until possibly becoming full time after 2 years.
    It's not okay that employees come in complaining daily they want to quit just because of who is above them.

    Advice to Management

    Stop being so miserable, and actually LISTEN to your employees. Maybe they'd stay around longer and work harder.


  5. "Host/Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Brookwood, AL
    Current Employee - Hostess in Brookwood, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Brio Tuscan Grille part-time (More than a year)

    Pros

    Good pay for college students

    Cons

    It can be boring at times


  6. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Pembroke Pines, FL
    Current Employee - Server/Bartender in Pembroke Pines, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Brio Tuscan Grille full-time (More than 5 years)

    Pros

    Fast paced enviroment, flexible schedules, friendly coworkers,

    Cons

    coorporations are not able to see grey areas. soemtimes what works in ohio doesn't really work elsewhere

    Advice to Management

    adapt to specific situations in the areas where the restaurants are located,


  7. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in The Woodlands, TX
    Current Employee - Server in The Woodlands, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brio Tuscan Grille full-time (More than a year)

    Pros

    Walk out with cash. Easy to pick up/drop shifts

    Cons

    Poor management. Everyday is a gamble on how much you will make.

  8. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in The Woodlands, TX
    Former Employee - Server in The Woodlands, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille part-time (Less than a year)

    Pros

    Brio was a *fun* place to work. For the most part, my coworkers were extremely kind and just a great group to work with.
    Training program was very extensive and makes for a smooth transition when you're new to the job.
    Management was both a pro and con - 1/3 managers in particular was very generous, and managed very efficiently while still maintaining healthy relationships with the other servers.

    Cons

    The other 2/3 managers were very difficult to deal with, degraded servers for tiny mistakes, and made the work environment extremely uncomfortable.
    Scheduled doubles from Thursday-Sunday so if you want a social life.. well, that's not happening.
    Breaks were extremely minuscule and at times non-existent when working a full-day shift.
    Very little opportunity to climb the ranks, and certain servers are clear favorites.
    Money was awful, even with pristine service/tips - very slow restaurant, all the good/large tables and sections go to favored servers.
    They would over-schedule meaning there would be 12+ servers scheduled on a Monday night. No opportunity/chance to make money.

    Advice to Management

    Stop showing favoritism, give your employees breaks and free food if they're working a double! Stop over-scheduling and at least show an effort to maximize the amount of money your employees are making. I did feel as though I was part of a team, however, and the training was fantastic. There are some tweaks that need to be made, but overall I feel as though there is promise and hope for Brio in the future.


  9. "Had a good overall experience working here, although the hiring processes are sketchy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Gilbert, AZ
    Former Employee - Hostess in Gilbert, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille part-time (Less than a year)

    Pros

    -Employee discount on food.
    -Free meal between shifts if you work a double.
    -Nice atmosphere
    -Chefs take care of the staff
    -Flexible scheduling using an app, easy to get shifts covered or swapped.

    Cons

    Sexist hiring process. For example, they will only let you work as a busser if you are male and only let you hostess if you are female. This really bothered me especially since I wanted a job as a busser but was denied and given the lower paying hostess position

    Advice to Management

    Eliminate your sexist hiring practices. It may not be policy but it is happening and it is illegal.


  10. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Las Vegas, NV
    Former Employee - Server in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille part-time (More than a year)

    Pros

    -flexible
    -lunch and dinner shifts available
    -if you are a hard worker you will get the good shifts fast
    -pretty good money

    Cons

    -high turn over rate
    -all the managers that were there when I worked there have left
    -the required uniform is not ideal for Vegas summers

    Advice to Management

    you should definitely keep the culture of rewarding hard workers and not just the employees who have been there the longest


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