Brio Tuscan Grille Reviews | Glassdoor

Brio Tuscan Grille Reviews

Updated April 18, 2017
134 reviews

Filter

Filter

Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Saed Mohseni
34 Ratings

134 Employee Reviews

Sort: Popular Rating Date

Pros
  • It was good pay and it was very professional but still fun work (in 9 reviews)

  • Fast-paced, respected restaurant with many other locations (in 8 reviews)

Cons
  • Long hours with less than happy customers or "guests" (in 6 reviews)

  • The management team was beyond over the top (in 4 reviews)

More Pros and Cons

  1. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Las Vegas, NV
    Former Employee - Server in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille part-time (More than a year)

    Pros

    -flexible
    -lunch and dinner shifts available
    -if you are a hard worker you will get the good shifts fast
    -pretty good money

    Cons

    -high turn over rate
    -all the managers that were there when I worked there have left
    -the required uniform is not ideal for Vegas summers

    Advice to Management

    you should definitely keep the culture of rewarding hard workers and not just the employees who have been there the longest


  2. "Had a good overall experience working here, although the hiring processes are sketchy."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Gilbert, AZ
    Former Employee - Hostess in Gilbert, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille part-time (Less than a year)

    Pros

    -Employee discount on food.
    -Free meal between shifts if you work a double.
    -Nice atmosphere
    -Chefs take care of the staff
    -Flexible scheduling using an app, easy to get shifts covered or swapped.

    Cons

    Sexist hiring process. For example, they will only let you work as a busser if you are male and only let you hostess if you are female. This really bothered me especially since I wanted a job as a busser but was denied and given the lower paying hostess position

    Advice to Management

    Eliminate your sexist hiring practices. It may not be policy but it is happening and it is illegal.


  3. "Server at Brio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Winter Park, FL
    Current Employee - Server in Winter Park, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brio Tuscan Grille part-time (Less than a year)

    Pros

    Feels like family, worked with a lot of the same people for years.

    Cons

    Management can be disorganized.

    Advice to Management

    Order items well in advance to make for a smooth shift.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "sous chef"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sous Chef in Scottsdale, AZ
    Current Employee - Sous Chef in Scottsdale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Brio Tuscan Grille full-time (More than 5 years)

    Pros

    The capability of providing quality food. Representing Brio.

    Cons

    No consistency, staff not do not strive to be the best of the best. Seems like staff just come in to collect a check instead of taking pride for what they could be.

    Advice to Management

    Be more aware of things that happen in detail. Lets have a fun environment work place but also taking pride of who we are as people and as Brio.


  6. "Hostess"

    Star Star Star Star Star
    Former Employee - Host/Hostess in Baltimore, MD
    Former Employee - Host/Hostess in Baltimore, MD

    I worked at Brio Tuscan Grille (Less than a year)

    Pros

    The food is delicious, employees get a 50% discount.

    Cons

    Employees get a 50% discount on only a select items from the menu


  7. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Hostess in Houston, TX
    Former Employee - Host/Hostess in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours (as long as other hostesses are cool with you)
    Great people to work with
    50% off food
    Easy work load

    Cons

    Management shows favoritism
    Sometimes gets too busy to handle with few lazy hostesses but management won't tell them to do anything

    Advice to Management

    Give everyone equal treatment


  8. "Brio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Bartender in Princeton, NJ
    Current Employee - Server/Bartender in Princeton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Brio Tuscan Grille part-time (More than 3 years)

    Pros

    I love my coworkers and my guests. These are my two main sources of happiness and satisfaction at Brio Tuscan Grille.

    Cons

    At times it can be very difficult to work under a management team that seems to not care at all about the restaurant's success or the people working for the restaurant.

    Advice to Management

    I advise management to reevaluate the perception all employees have of the management team. By rebranding management, perhaps with a few new faces, employees may be able to rally behind a new team to lead to greater success and an increase in sales.


  9. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Lombard, IL
    Former Employee - Server in Lombard, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille full-time (More than 5 years)

    Pros

    Good money for the responsibility, multiple side stands complete with food runners and bus boys. Nice location outside of Oak Brook, so the guests are not the worst you can imagine.

    Cons

    Former General Manager ran the stores reputation into the ground with help from the former District Partner. Luckily both have been relieved of their positions, however the store is taking some time to come back to the forefront of hospitality in the area.

    Advice to Management

    I would suggest local television and radio advertising, it would be a good way to generate new guests and stop relying on the word of mouth and Yelp! reputations.


  10. "Great environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Assistant in Beavercreek, OH
    Current Employee - Server Assistant in Beavercreek, OH
    Recommends
    Positive Outlook

    I have been working at Brio Tuscan Grille part-time (Less than a year)

    Pros

    Great staff good hours from the management reasonable management good pay

    Cons

    Not the best job in the winter

    Advice to Management

    None brio is a top notch franchise that deserves high praise


  11. "The lovely life with Brio."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in The Woodlands, TX
    Former Employee - Hostess in The Woodlands, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Brio Tuscan Grille full-time (More than a year)

    Pros

    Nice management. Mandy is very warm and welcoming. And she has faith in all of her employees. She wants to see everyone reach their highest potential, literally the only way you can mess up with Mandy is not caring about the guests or your job. She's very customer service oriented. Great Atmosphere.

    Cons

    Not a great work and life balance. Mainly because the staff is low and it's hard to maintain a full staff in the restaurant industry. But the work is rewarding and the employees make you feel like family there.

    Advice to Management

    Employ more people so that your employees can have the time they need away from work. They don't want to live at Brio. Yes you're doing a fantastic job managing. You have a gorgeous restaurant and happy guests. But try to keep the employees happy too. They often feel run over or forgotten about. Other than that, I've never felt more at home somewhere. You guys are fantastic bosses.


Showing 134 of 134 reviews
Reset Filters