British Airways Reviews | Glassdoor

British Airways Reviews

Updated September 22, 2017
547 reviews

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2.9
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Alex Cruz
146 Ratings

547 Employee Reviews

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Pros
Cons
  • All of the above contributing to a poor work/life balance which makes a long term career within Mixed Fleet unsustainable for the majority (in 20 reviews)

  • Cost cutting pressures become draining (in 24 reviews)

More Pros and Cons

  1. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Airways full-time

    Pros

    Flight benefits and working environment

    Cons

    None at the present time


  2. "Good for travelers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Departure Coordinator in Los Angeles, CA
    Current Employee - Aircraft Departure Coordinator in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Airways full-time (More than 5 years)

    Pros

    Good healthcare and retirement benefits plus travel discounts.

    Cons

    British Airways is currently outsourcing all US based staff to 3rd party handlers.

    Advice to Management

    Much more positive enforcement

  3. "Past its heyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    Good work life balance
    A lot of autonomy

    Cons

    Detached management
    Uninterested in employee engagement
    Overly focused on cost savings

    Advice to Management

    Focus more on employee satisfaction - customer satisfaction will follow


  4. "Training Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Airways full-time

    Pros

    This role has a tremendous amount of autonomy and lots of travel worldwide.

    Cons

    salary and benefits have taken a downturn as BA continues to take people out of the business.


  5. Helpful (1)

    "The perfect occupation!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Duty Manager in Miami, FL
    Former Employee - Duty Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    Versatile work community. Great Benefits. Meeting people from all over the world. Relationships with long standing loyal customers . Ability to learn many different areas of the airline industry.

    Cons

    Evening hours, long days if flights are delayed

    Advice to Management

    Consistency in communication is key


  6. "Passenger Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Passenger Service Agent in Boston, MA
    Current Employee - Passenger Service Agent in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Airways part-time (More than 5 years)

    Pros

    Convenient for swapping your shifts if you want to go away for a weekend. It's limited to 8 swaps a week so technically you can work 3 shifts a week. You receive a raise every year on your date of hire. Basically you do not have to ask your manager for any type of raise during your entire employment with them.

    Cons

    Its very sonority based a lot of people who've worked in the company for many years have no problem raising their voice to anything they feel is not 'equal.' A lot of the older BA employees are very washed out, complain about everything and anything. Because the company is seniority based, prepare to have Tuesday/Wednesday off for the first 3 years of working (minimum). Employees who've worked for 10+ years are getting paid $25/hr+ to work and majority of them cannot be bothered with helping passengers .

    Some of the "newer" agents (less than 5 years) who are always doing their jobs correctly and make a mistake once, rules are strictly enforced. Someone who has been in the company for 10+ years makes a mistake and it gets brushed off like it never happened.

    Advice to Management

    Some managers enforce the rules more then others. There are definitely favorites who can get away with almost anything.


  7. "It used to be a great place to work but it's changing in the wrong direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Europa, MO
    Current Employee - Account Executive in Europa, MO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Airways part-time (More than 10 years)

    Pros

    Travel benefits for you and family members and various development trainings. Multicultural environment and global experience. Safe environment to work

    Cons

    Always looking at ways to cut jobs and the way they cut jobs it is not at all logical or depending on a persons performance. It is just based on the number they want to reduce. Meaning that you can get fired anytime and there is no longevity.

    Advice to Management

    Value the human factor and don't treat staff like just a cost

  8. "They treat me well."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Airways full-time

    Pros

    Very supportive bosses, flexible (though long) hours, fun culture

    Cons

    Employee cost-cutting (reduction) to an absurd extent - very difficult to get work done properly and efficiently. Super embarrassing when dealing with external customers.

    Advice to Management

    Realize that the reductions and outsourcing maks us look silly.


  9. "PHX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways (More than a year)

    Pros

    Easy interview
    Fun working environment
    Easy time off

    Cons

    Old aircrafts
    ASU lot of delays
    Nothing flight benefit


  10. "Pilotage is awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Los Angeles, CA
    Current Employee - Pilot in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Being pilot in this company is like an imagine. Pilotage were already my dream so I made it true. I'm happy.

    Cons

    Salatry is a bit low. It should be increased. Except this no prblem with my job.

    Advice to Management

    You'd be happier. Although this, I like my company's management. Include this issue they help any issues.


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