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British Airways

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British Airways

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British Airways Reviews

Updated Jun 12, 2021

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3.3
55%
Recommend to a Friend
74%
Approve of CEO
British Airways CEO Sean Doyle
Sean Doyle
81 Ratings
Pros
  • "Can travel the world with staff travel and good life work balance(in 252 reviews)

  • "Great as you get travel benefits(in 83 reviews)

  • Cons
  • "At times you need to work long hours(in 59 reviews)

  • "You are just a number to the company(in 51 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Gender

    This rating reflects the overall rating of British Airways and is not affected by filters.

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    1. 5.0
      Former Employee

      good place to work

      May 24, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Salary, Flight Benefits, Training

      Cons

      Work weekend and holidays, flights delays could mean long hours

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    2. 4.0
      Former Employee, more than 1 year

      Great

      May 25, 2021 - Cart Pusher in Mobile, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, people, people, people, money

      Cons

      Location, location, location, location, location

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    3. 3.0
      Current Employee

      No room for growth

      May 27, 2021 - Customer Service Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits and union representation as well as bonuses

      Cons

      No growth and not good management

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    4. 5.0
      Former Employee

      Great place, great people

      Apr 27, 2021 - Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Our team felt like a family

      Cons

      Sometimes long hours and unrealistic expectations

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    5. 5.0
      Current Employee, less than 1 year

      Great company to work for

      Apr 22, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits, vacation time, working environment

      Cons

      Lack of opportunities in USA

      Continue reading
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    6. 3.0
      Former Employee

      Great opportunities for the right person

      May 18, 2021 - Duty Maintenance Manager in Pittsburgh, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel the world, great comradery

      Cons

      Uncertain future with the current works events.

      Continue reading
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    7. 5.0
      Current Employee

      Nanna

      Apr 5, 2021 - Systems Engineer in Bowie, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great experience, best customer representative

      Cons

      Best customer service, great people

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    8. 4.0
      Current Employee, more than 10 years

      Solid Company

      Mar 30, 2021 - Regional Manager in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Longevity, brand, reputation, flexibility, travel

      Cons

      UK control, downsize, limited advancement, staff, travel benefits

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    9. 3.0
      Former Employee, more than 5 years

      Good, not Long Term type of job

      Apr 21, 2021 - Customer Service Representative in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly coworkers, some Flight perks, paid training, holiday parties

      Cons

      no room for growth, your seniority dictates your hours and schedules. new hires will work all major holidays.

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    10. 5.0
      Current Employee, more than 10 years

      Customer Service

      Mar 18, 2021 - Director in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits package for most staff based on length of service.

      Cons

      None. A good company to work for.

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    Viewing 1 - 10 of 1,838 Reviews

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