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British Airways Reviews
Updated Jun 6, 2023
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Found 2,745 of over 3K reviews
50% Recommend to a Friend
68% Approve of CEO
Found 2,709 of over 3K reviews
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Recommend to a Friend
Approve of CEO
Sean Doyle
407 Ratings
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Top Review Highlights by Sentiment
Pros
- "Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" (in 145 reviews)
Cons
- "Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." (in 185 reviews)
- "Low salary and disdain by management is all you will get even after 10 years in mixed fleet." (in 70 reviews)
- "There is no work life balance and the pay does not reflect the companies expectations." (in 52 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of British Airways and is not affected by filters.
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- Current Employee★★★★★
Pros
Very comfortable and nice surrounding
Cons
Long shifts but easy work
- Current Employee, more than 8 years★★★★★
Customer Experience Agent
May 2, 2023 - Customer Experience Agent in Newark, NJRecommendCEO ApprovalBusiness OutlookPros
Travel benefits aren't as great as US carriers but a lot more affordable than regular full-fare tickets. Offers pretty good medical benefits but subpar dental and vision benefits. Good company to begin your airline career in, but due to the company's declining standards and often time toxic workplace environment, it would be beneficial to transition to an airline with more opportunities for upward mobility.
Cons
Continual company cutbacks have drastically reduced the quality of new-hire training. New agents are often left feeling lost during their first 4-6 months. Unless colleagues with more experience step in to help/mentor, new hires will have to learn how to use Workbrain, request time off, union rules, and other fundamental functions to the daily operation on their own. Working for an airline is no longer as glamorous as it once was. British Airways is no exception as has become one of the least competitive airlines at EWR in terms of pay scales.
- Former Employee, less than 1 year★★★★★
Awful treatment of staff during Covid 19
May 30, 2023 - Airline PilotRecommendCEO ApprovalBusiness OutlookPros
Staff travel entitlement. That's about it.
Cons
Awful treatment of staff by managers during covid 19. Mass layoffs instead off accepting government furlough assistance. No support for those laid off. Employees then brought back on far worse Ts and Cs, and back at the bottom while retained employees took more coveted positions. Fire and rehire using C19 as an excuse.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Long hours with overtime paid
Cons
Management does not respond in a timely fashion.
Continue reading - Former Employee★★★★★
Pros
Good job everyone thanks you
Cons
Bad for the game man
- Former Employee, less than 1 year★★★★★
Pros
Friendly Co-workers and upper management.
Cons
dead end job with no real movement to the top
Continue reading - Current Employee★★★★★
Customer service agent
Jan 15, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Good airline to work for
Cons
Not any i can think of
- Current Employee, less than 1 year★★★★★
CEA at IAH station
Dec 31, 2022 - Customer Experience Associate in Houston, TXRecommendCEO ApprovalBusiness OutlookPros
Starting Wage is decent but no raise available
Cons
Awful management, biased corporate HR, lack of training, lack of resources
Continue reading - Current Employee, less than 1 year★★★★★
A Job
Dec 22, 2022 - Customer Service Associate in Los Angeles, CARecommendCEO ApprovalBusiness OutlookPros
Flexible schedules, travel benefits are good.
Cons
Forced OT when last flight of the night us delayed multiple days a week.
- Former Employee, more than 1 year★★★★★
Overworked Underpaid
Dec 27, 2022 - CSA - Customer Service Associate in New York, NYRecommendCEO ApprovalBusiness OutlookPros
Work with great people (other agents)
Cons
Uniforms Schedule Short staffed Micro management Management is a dictatorship not a leader No incentives (holiday bonus) No raise
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British Airways Reviews FAQs
British Airways has an overall rating of 3.3 out of 5, based on over 2,891 reviews left anonymously by employees. 50% of employees would recommend working at British Airways to a friend and 43% have a positive outlook for the business. This rating has been stable over the past 12 months.
50% of British Airways employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated British Airways 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at British Airways to be career development, benefits, coworkers and the cons to be culture, compensation, management.
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