British Airways Reviews | Glassdoor

British Airways Reviews

Updated February 14, 2019
805 reviews

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3.1
StarStarStarStarStar
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Alex Cruz
289 Ratings

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Pros
Cons
  • "Not the best pay and work/ life balance can be hard when rosters are busy" (in 25 reviews)

  • "Higher management are disconnected and have no idea of how to run Engineering, bonus scheme is grossly unfair, you are just a number" (in 17 reviews)

More Pros and Cons

  1. "Best company with respectful culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Joint Business in New York, NY
    Former Employee - Director Joint Business in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    Culture, opportunity for growth, development opportunities

    Cons

    Pay is never going to be market rates

    Advice to Management

    Invest in people and product


  2. "Great Company and Awesome Co workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Purser in New York, NY
    Former Employee - Purser in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways (More than 10 years)

    Pros

    i love everything about BA

    Cons

    management in Openskies France has no idea what they are doing, bad communication unorganized.

    Advice to Management

    they don't listen to anyone advise

  3. "a great company to work for, undergoing transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in New York, NY
    Former Employee - Corporate Trainer in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways (More than 8 years)

    Pros

    Experienced colleagues
    Training opportunities
    Travel benefits
    Prestigious brand

    Cons

    Excessive changes in the organizational structure


  4. "My Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Short Sale Negotiator in Dunwoody, GA
    Current Employee - Short Sale Negotiator in Dunwoody, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Airways full-time (Less than a year)

    Pros

    Great pay, full hours, benefits, great insurance

    Cons

    Poor management, unorganized, not enough staff

    Advice to Management

    Hire more competent staff to be supervisors


  5. "Only care about profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Airways part-time

    Pros

    Sadly there are none.

    Cons

    When I first joined BA it was a highly respected company. Near the end I was embarrassed to wear my uniform. Outsourcing and multiple reorganisations caused BA to loose touch with their customers. IT failures were constant and very embarrassing. Management seemed not care as profits were still rising. Employee moral hit an all time low during cabin crew strikes and station oursourcing. All US stations are set to be outsourced this year. Customers will pay the price as BA is one of the most complicated airlines to run. Good job Alex Cruz you created a money making airline at the cost of the once proud senior employees.

    Advice to Management

    Leave. Front line employees dont trust you and will never. It sadens me what you do to the cabin crew and pilots. Listen to Richard Branson and take care of your employees and we will take care of our customers.


  6. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Airways part-time

    Pros

    The benefits were great, especially staff travel.
    Flexible schedule.

    Cons

    Poor top-down communication.
    Promotion based on seniority, not skills.


  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Airways full-time

    Pros

    I worked at BA for more than a year.

    Cons

    Seems like there was a reorganization every few years.

  8. "Flying for BA was a pleasure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Flight Attendant in New York, NY
    Former Employee - Flight Attendant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Airways full-time (More than 3 years)

    Pros

    It's a large company so professionalism is the culture.

    Cons

    It's foreign, so as an American operating stateside, you may feel separated.


  9. Helpful (1)

    "Customer service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 10 years)

    Pros

    Great company to work for

    Cons

    Department will finally move to UK

    Advice to Management

    Develop and stay in the US


  10. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great place to work for.

    Cons

    No real issues of what i have seen