British Airways Reviews | Glassdoor

British Airways Reviews

Updated February 23, 2017
433 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Alex Cruz
76 Ratings

433 Employee Reviews

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Pros
Cons
  • Workload demands mean the work/life balance doesn't really exist (in 13 reviews)

  • The management only care about cost cutting (in 18 reviews)

More Pros and Cons

  1. "PHX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways (More than a year)

    Pros

    Easy interview
    Fun working environment
    Easy time off

    Cons

    Old aircrafts
    ASU lot of delays
    Nothing flight benefit


  2. "Pilotage is awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pilot in Los Angeles, CA
    Current Employee - Pilot in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    Being pilot in this company is like an imagine. Pilotage were already my dream so I made it true. I'm happy.

    Cons

    Salatry is a bit low. It should be increased. Except this no prblem with my job.

    Advice to Management

    You'd be happier. Although this, I like my company's management. Include this issue they help any issues.


  3. "Great Company and People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Airways full-time

    Pros

    British Airways is a great company to work for. It is like being part of a large family.

    Cons

    Systems are not up to date. Slow on changes.


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  5. "End of a dream job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at British Airways part-time (More than 10 years)

    Pros

    good pay and flexibility,health and travel benefit, good pay, great spirit

    Cons

    the company is in process of outsourcing its employees


  6. "International Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at British Airways full-time

    Pros

    It gave me the opportunity to travel the world and learn about new cultures and traditions worldwide

    Cons

    Instability and no career path.


  7. "Very fun."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Miami, FL
    Current Employee - Customer Service Agent in Miami, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Airways part-time (More than a year)

    Pros

    Travel benefits , every day you meet new people, and get to work with friends.

    Cons

    Working with old bitter people that get payed three times what I do but always complain about the company.

    Advice to Management

    Stop trimming the money remember you get what you pay for.


  8. Helpful (2)

    "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flight Benefits. Shift trades. Managers will work with you on scheduling. Union.

    Cons

    Seniority plays a big roll in advancement.

    Advice to Management

    Your employees should be treated a little better. Its great to save money but remember its your employees that are making you that money. 3rd parties will never be better than the original BA employee.


  9. "Customer Service Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Atlanta, GA
    Former Employee - Customer Service Agent in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at British Airways part-time (Less than a year)

    Pros

    Interact with different people from different backgrounds, Learning something new everyday, nice setting

    Cons

    Manager bias, Puts no stock into workers, beliefs are more of a Shareholder theory, little hours and little pay, consistent drama with managers and staff that has a trickle down effect

    Advice to Management

    Managers should be managers NOT friends that start drama, raise pay, put stock into workers


  10. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Health insurance, travel benefits and intensive customer service training. Supervisors ABSOLUTELY AWESOME. They work ridiculously hard to try and keep their staff happy but only so much they can do.

    Cons

    Understaffed with hiring AND overtime freeze. New computer system does much of the work for you but limits your ability to problem solve. Bugs still being worked out and frustrated is understatement.

    Advice to Management

    HIRE the right people and listen to feedback from the front lines.


  11. Helpful (1)

    "Used to be fabulous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Airways full-time (More than 10 years)

    Pros

    Your days are similar, yet different every day. You have regular customers and first time travelers. Much better than a desk job, always exciting.

    Cons

    No longer BA staff. It used to be much better. You used to get flight benefits! The pay was better, too. The entire industry is changing.

    Advice to Management

    Everything at the airport has gone downhill since outsourcing. Customer service has left the building. Lots of customer complaints, but nobody at the airport seems to care anymore. They did before.



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