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British Gas Reviews

Updated February 21, 2018
402 reviews

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2.8
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British Gas Managing Director Mark Hodges
Mark Hodges
106 Ratings

402 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 15 reviews)

  • Some of the senior management do not communicate well (in 18 reviews)

More Pros and Cons

  1. "Mechanical Engineer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanical Engineer in Philadelphia, PA
    Former Employee - Mechanical Engineer in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas (Less than a year)

    Pros

    learned about the oil and gas industry insights

    Cons

    3 months was a short period of time


  2. "Good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    - Good Salary for what you do
    - Strong team ethic
    - Development is there if you want it
    - Great office environment

    Cons

    - None for me, best ever job I have had

  3. Helpful (2)

    "Former Field and Office Operations Manager Great Company, Going Downhill with Ian Conn as CEO/Mark Hodges as MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Mountain Home, AR
    Former Employee - Operations Manager in Mountain Home, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression..
    Good pension scheme, excellent company car options, healthcare plan, great colleagues

    Cons

    Current culture of disregard for staff, cost cutting without thinking of actual consequence.. Current morale is very low at all levels including managerial.
    Too much bureaucracy and internal politics, with processes created for the sake of them being there, and no actual benefit.. Input seems to be taken away from management team too..
    Salary lower than competition, Manager bonus scheme seems to become harder to achieve in an attempt to cut costs

    Advice to Management

    Remember the culture and people that made British Gas who they are today.. Put people before shareholders..


  4. "good"

    StarStarStarStarStar
    Former Employee - Project Manager in Houston, TX
    Former Employee - Project Manager in Houston, TX

    I worked at British Gas (More than 5 years)

    Pros

    Provides the basis for development that supports both individual and team effort through continuous profession development and training.

    Cons

    Retention of less staff and focuses more on outsourcing workforce...albeit fulfilling their corporate social responsibilities through same effort!


  5. Helpful (1)

    "Hostile"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Houston, TX
    Former Employee - Credit Risk Analyst in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Benefits compared to other companies.

    Cons

    Bad leadership in the Finance Department.

    Advice to Management

    Be fair


  6. "Struggling business puts pressure on staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Leicester, England (UK)
    Current Employee - Administrative Assistant in Leicester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas part-time (More than 10 years)

    Pros

    Flexible working hours
    Decent pay and benefits
    Opportunity to progress
    Lovely people

    Cons

    Outdated and slow systems
    Lack of working together
    A lot of us and them mentality between teams and managers
    Your face has to fit to progress
    Difficult interview process
    Move from quarterly to annually paid PRP bonus payments
    No investment in staff training
    Unrealistic targets and lack of staff to complete goals
    Really poor communication throughout company
    Low staff moral

    Advice to Management

    Encourage a more working together process instead of teams and even individuals working in silos. Invest in your staff, listen to what they say and encourage progression within departments, recognize talent and improve staff moral. Update systems and processes, we are still using the same systems used 20 years ago. Communication is awful and scores low every year in the employee satisfaction survey, this needs to be addressed.


  7. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time

    Pros

    Good Salary, Simple work,Nice people

    Cons

    Monotonous work, Difficulty progressing, Poor management

  8. "Struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time

    Pros

    BG is a very enjoyable company to work for. The people there are great and it is a very relaxed working environment.

    Cons

    The company is currently struggling in an environment that has become increasingly competitive after the introduction of a lot of start-ups into the industry.

    Advice to Management

    Keep the current stability within the leadership team.


  9. Helpful (1)

    "Smart energy expert. Where did it all go wrong?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Expert in Stonehaven, Scotland (UK)
    Current Employee - Smart Energy Expert in Stonehaven, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    A lot of great benefits
    Tools, tablet etc all provided
    Was really enjoyable for the first couple of years
    Opportunity to earn more with standby and overtime

    Cons

    It used to be enjoyable...but it’s now just all about getting boiler leads etc and so much micromanagement.
    It used to be about fitting smart meters but it’s almost like the business is more focused on trying to sell products rather than meeting a mandate. Pay negotiations... we were promised a pay rise in April...it’s now almost a year on and nothing. The lowest paying company in the smart metering industry by far. Management don’t listen to the team and what is actually the issues out in the field. Also having to be in the van half an hour before your start time... unpaid! what’s that about? ‘End of day process’ which basically means instead of finishing on time, you finish an hour later. Other engineers taking advantage of end of day, which affects everyone else.

    Advice to Management

    Listen to the engineers, every year it’s the same things that get brought up and nothing seems to get done. The moral of the workforce out in the field has taken a huge dip in the last year. Something needs to improve


  10. Helpful (1)

    "Messedup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Leicester, England (UK)
    Former Employee - Customer Service Advisor in Leicester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    Good pay , good working environment, easy to progress in to other roles.

    Cons

    Horrible training, on job too many complains to deal with, your timed on each call although complain calls can take ages. Too many stats to maintain.

    Advice to Management

    Its not about stats all the time but customer.


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