British Gas Reviews

Pros

Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression..
Good pension scheme, excellent company car options, healthcare plan, great colleagues

Advice to Management

Remember the culture and people that made British Gas who they are today.. Put people before shareholders..

Pros

Provides the basis for development that supports both individual and team effort through continuous profession development and training.

Pros

Good Benefits compared to other companies.

Advice to Management

Be fair

Pros

Great brand recognition and huge scale for progression and upwards mobility. Lots of offices and generally very flexible as an employer. Pay is generally good.

Advice to Management

Need to work on developing relationships with staff as they are at an all time low. Employee benefits and above average pay increases would be a strong way to show this.

Pros

Decent salary with achievable targets and good bonuses. Friendly atmosphere with lots of people willing to share knowledge and advice.

Advice to Management

Training needs to focus more on the job at hand and less team building excercises.
More compassion needed, people have lives outside of work too.

Pros

Great atmosphere, great team. Loved the job, and would recommend. Really felt like was in it to win as a team.

Advice to Management

Encourage your team to develop.

Pros

Worked here 6 years and when I started it was a great place to work. It's still a good job and work with some great people. Decent pay for the role I do and hours currently work for me on a fixed shift pattern. Never boring as there is always change and this is mostly for the good of the business and customer. However, the communication of the changes leave a lot to be desired.
Decent benefits and good opportunity if you are willing to work for it.

Advice to Management

Understand the impacts of business decisions on your staff. Communicate clearly. Spend more time on the front line to understand staff & customer issues.

Pros

Rarely work weekends. Some decent staff

Advice to Management

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Pros

Good rate of pay for call centre positions. When I worked there we also had free fruit, desk massages each month and good incentives for extra hours or sales/taking payments.

Advice to Management

I think that it's very hard to sort out internal recruitment. Short of allowing unbiased third parties to sit-in at all stages of the process (union or agency?) it will never change.

Pros

Amazing Colleagues
Good Salary for the role and level
Good Benefits Package

Advice to Management

Stop trying to change what isnt broken, stop trying to hold staff pay rises to ransom by blackmailing them with forced contract changes.