British Gas Reviews | Glassdoor

British Gas Reviews

Updated August 19, 2018
464 reviews

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2.8
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Approve of CEO
British Gas Chief Executive, Centrica Consumer Mark Hodges
Mark Hodges
133 Ratings

464 Employee Reviews

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Pros
  • "Work/Life balance is always good too" (in 26 reviews)

  • "The company has good benefits available to make working there attractive" (in 31 reviews)

Cons
  • "No work life balance whatsoever" (in 18 reviews)

  • "Some of the senior management do not communicate well" (in 18 reviews)

More Pros and Cons

  1. "Mechanical Engineer Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanical Engineer in Philadelphia, PA
    Former Employee - Mechanical Engineer in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas (Less than a year)

    Pros

    learned about the oil and gas industry insights

    Cons

    3 months was a short period of time


  2. "Good workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    - Good Salary for what you do
    - Strong team ethic
    - Development is there if you want it
    - Great office environment

    Cons

    - None for me, best ever job I have had

  3. Helpful (2)

    "Former Field and Office Operations Manager Great Company, Going Downhill with Ian Conn as CEO/Mark Hodges as MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Mountain Home, AR
    Former Employee - Operations Manager in Mountain Home, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression..
    Good pension scheme, excellent company car options, healthcare plan, great colleagues

    Cons

    Current culture of disregard for staff, cost cutting without thinking of actual consequence.. Current morale is very low at all levels including managerial.
    Too much bureaucracy and internal politics, with processes created for the sake of them being there, and no actual benefit.. Input seems to be taken away from management team too..
    Salary lower than competition, Manager bonus scheme seems to become harder to achieve in an attempt to cut costs

    Advice to Management

    Remember the culture and people that made British Gas who they are today.. Put people before shareholders..


  4. "good"

    StarStarStarStarStar
    Former Employee - Project Manager in Houston, TX
    Former Employee - Project Manager in Houston, TX

    I worked at British Gas (More than 5 years)

    Pros

    Provides the basis for development that supports both individual and team effort through continuous profession development and training.

    Cons

    Retention of less staff and focuses more on outsourcing workforce...albeit fulfilling their corporate social responsibilities through same effort!


  5. Helpful (1)

    "Hostile"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Risk Analyst in Houston, TX
    Former Employee - Credit Risk Analyst in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Benefits compared to other companies.

    Cons

    Bad leadership in the Finance Department.

    Advice to Management

    Be fair


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time

    Pros

    Good holidays, options of shift patterns, possibilities to progress

    Cons

    Employee feedback was often overlooked


  7. "Deflated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Current Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Great people like a family

    Cons

    Work load increasing hard going

    Advice to Management

    Stop overloading staff decreasing moral

  8. "Complex query Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oxford, England (UK)
    Former Employee - Anonymous Employee in Oxford, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Fantastic facilities and pay, benefits and perks.

    Cons

    Disorganised, and not viewed as important enough by the parent Centrica.


  9. "Technical gas engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer in Birmingham, England (UK)
    Former Employee - Technical Gas Engineer in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Excellent apprenticeship at their own training facilities. Very high standard of work as well as brilliant support if ever required

    Cons

    Lots of red tape. By that I mean endless amounts of health and safety paperwork before starting the job and too much pressure to upsell new products


  10. "British gas"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Honestly i can't remember anything at all

    Cons

    Very bad management.... just care for numbers and figures.


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