British Gas Reviews | Glassdoor
British Gas Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    British Gas Reviews

    Updated February 13, 2019
    517 reviews

    Filter

    Filter

    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    British Gas Chief Executive, Centrica Consumer Mark Hodges
    Mark Hodges
    156 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros
    Cons
    More Pros and Cons

    1. "Mechanical Engineer Intern"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Mechanical Engineer in Philadelphia, PA
      Former Employee - Mechanical Engineer in Philadelphia, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at British Gas (Less than a year)

      Pros

      learned about the oil and gas industry insights

      Cons

      3 months was a short period of time

    2. "Good workplace"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative
      Former Employee - Customer Service Representative
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at British Gas full-time (More than a year)

      Pros

      - Good Salary for what you do
      - Strong team ethic
      - Development is there if you want it
      - Great office environment

      Cons

      - None for me, best ever job I have had

      3. Join the British Gas team
      See Our Latest Jobs

    3. Helpful (2)

      "Former Field and Office Operations Manager Great Company, Going Downhill with Ian Conn as CEO/Mark Hodges as MD"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Manager in Mountain Home, AR
      Former Employee - Operations Manager in Mountain Home, AR
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at British Gas full-time (More than 8 years)

      Pros

      Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression..
      Good pension scheme, excellent company car options, healthcare plan, great colleagues

      Cons

      Current culture of disregard for staff, cost cutting without thinking of actual consequence.. Current morale is very low at all levels including managerial.
      Too much bureaucracy and internal politics, with processes created for the sake of them being there, and no actual benefit.. Input seems to be taken away from management team too..
      Salary lower than competition, Manager bonus scheme seems to become harder to achieve in an attempt to cut costs

      Advice to Management

      Remember the culture and people that made British Gas who they are today.. Put people before shareholders..

    4. "good"

      StarStarStarStarStar
      Former Employee - Project Manager in Houston, TX
      Former Employee - Project Manager in Houston, TX

      I worked at British Gas (More than 5 years)

      Pros

      Provides the basis for development that supports both individual and team effort through continuous profession development and training.

      Cons

      Retention of less staff and focuses more on outsourcing workforce...albeit fulfilling their corporate social responsibilities through same effort!

    5. Helpful (1)

      "Hostile"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Credit Risk Analyst in Houston, TX
      Former Employee - Credit Risk Analyst in Houston, TX
      Doesn't Recommend
      Disapproves of CEO

      Pros

      Good Benefits compared to other companies.

      Cons

      Bad leadership in the Finance Department.

      Advice to Management

      Be fair

    6. "Customer Service Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Advisor in Salford, North West England, England (UK)
      Former Employee - Customer Service Advisor in Salford, North West England, England (UK)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at British Gas full-time (More than a year)

      Pros

      Flexible Working and good training

      Cons

      pressure to sell and complex processes

    7. "Good Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Relations Executive in Leicester, England (UK)
      Former Employee - Customer Relations Executive in Leicester, England (UK)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at British Gas full-time (More than 5 years)

      Pros

      Nice Co-Workers
      Good Benefits
      Chance for progression

      Cons

      Unrealistic targets
      Some managers only promote their friends
      inflexible work patterns

      Advice to Management

      Look for the people who work hard and reward them,

    8. "Great company overall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Smart Energy Expert in Wirral, England (UK)
      Former Employee - Smart Energy Expert in Wirral, England (UK)
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at British Gas full-time (More than 8 years)

      Pros

      They look after their employees with regular training, safety and job security. Van, tools, fuel card and uniform all supplied. Overtime available on a regular basis.

      Cons

      Very stressful job. Working on live equipment. Micromanaged. Managers always wanting more

      Advice to Management

      less micromanagement

    9. "Marketing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      Pros

      People are all lovely - and there are lots of graduates who inject some fun youth into the company.
      Big focus on development - rarely say no to an opportunity that will help you improve
      Salaries are not bad and great benefits

      Cons

      Staines is not a nice place to work - especially if you are under 30 and living in London
      No progression - unless someone leaves!

      Advice to Management

      More opportunities to work in London/work from home

    10. "Deteriorating rapidly"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Edinburgh, Scotland (UK)
      Current Employee - Customer Service Representative in Edinburgh, Scotland (UK)
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at British Gas full-time (More than 5 years)

      Pros

      Salary and choice of benefits is still good though the benefits package has been reduced and choice diluted over last 12months. On the whole fantastic support from your Team Leaders.

      Cons

      Lack of communication between higher management and staff at other levels, frequent changes of KPIs, one minute it’s customer centric the next it’s get them on and off the phone as fast as you can . Distinct lack of actual progression they are fine with you doing the jobs on secondment when they don’t have to pay extra but there’s no actual promotion takes place or extremely rarely

      Advice to Management

      Make your mind up if you’re putting the customer or sales first guys and stick to it !