British Gas Reviews

Pros

learned about the oil and gas industry insights

Cons

3 months was a short period of time

Pros

- Good Salary for what you do - Strong team ethic - Development is there if you want it - Great office environment

Cons

- None for me, best ever job I have had

Pros

Great career over a decade whilst working there. Under the regime of Phil Bentley (former MD), there was excellent growth, and that provided progression.. Good pension scheme, excellent company car options, healthcare plan, great colleagues

Cons

Current culture of disregard for staff, cost cutting without thinking of actual consequence.. Current morale is very low at all levels including managerial. Too much bureaucracy and internal politics, with processes created for the sake of them being there, and no actual benefit.. Input seems to be taken away from management team too.. Salary lower than competition, Manager bonus scheme seems to become harder to... achieve in an attempt to cut costs

Advice to Management

Remember the culture and people that made British Gas who they are today.. Put people before shareholders..

Pros

Provides the basis for development that supports both individual and team effort through continuous profession development and training.

Cons

Retention of less staff and focuses more on outsourcing workforce...albeit fulfilling their corporate social responsibilities through same effort!

Pros

Good Benefits compared to other companies.

Cons

Bad leadership in the Finance Department.

Advice to Management

Be fair

Pros

People, Trust, Committed staff, flexibility, mature

Cons

Unorganised, lack of hire level commitment, disjointed visions, silo working, slow to change

Pros

Good benefits and decent pay

Cons

Company going through transition great jobs are scarce

Advice to Management

Need to retain talent and remember traditional values

Pros

Their training scheme fully prepares you for the role. I started off with no experience in the job and by the end of training was confident to handle most if not all procedures and queries from customers.

Cons

A lot of customer complaints were made worse by some colleagues cold transferring unhappy customers so that they didnt have to deal with them. Some technical problems with smart meters or with customer accounts were never fixed whilst I was there so we had to keep telling customers that it was just being worked on but we dont know when it would be fixed.