British Gas Reviews in United Kingdom | Glassdoor

British Gas UK Reviews

Updated December 13, 2017
260 reviews

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United Kingdom

2.7
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British Gas Managing Director Mark Hodges
Mark Hodges
74 Ratings

260 Employee Reviews

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Pros
Cons
  • Stupidly poor work/life balance for those in a call center roll (in 14 reviews)

  • Disputes within senior management (in 18 reviews)

More Pros and Cons

  1. Helpful (4)

    "Technical Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Engineer in London, England (UK)
    Current Employee - Technical Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    money ok. overtime available, if u want it.

    Cons

    sell sell sell mentality of managers. management hierarchy poking the fella below him, and so on... They call it 'offering safety and efficiency advice' - afraid to utter it's true meaning - selling. veiled threats that you will be 'looked at' if your sales figures are in the lower ranks

    Advice to Management

    Give your engineers a little more respect, THEY are the skilled qualified people and know how to do their job and keep customers happy.
    Stop dictating the equipment that 'must' be used, when the engineer knows that a tool bag or tool box is far more practical, safer and fit for purpose than a tool roll where everything can't be contained and items fall out. not to mention the ridiculous amount of floor space required to unravel and access the tools.


  2. Helpful (2)

    "Technical Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Engineer in Aberdeen, Scotland (UK)
    Current Employee - Technical Engineer in Aberdeen, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Good pension and benefits, sickness etc

    Cons

    Very demanding targets, poor work/life balance

  3. "Unreal Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Oxford, England (UK)
    Former Employee - Sales Manager in Oxford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Some fantastic people work at this place and the benefits are amazing

    Cons

    Some of the senior management do not communicate well

    Advice to Management

    Communicate more


  4. Helpful (2)

    "Smart Energy Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Smart Energy Expert in Glasgow, Scotland (UK)
    Current Employee - Smart Energy Expert in Glasgow, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    Working hours - good work/life balance
    Tools all provided

    Cons

    Jobs frequently booked in incorrectly
    Departments working against each other
    Management do not listen to concerns of engineers, they are too focussed on targets
    Job booking office do not understand or appreciate challenges that engineers face when on jobs
    Despite claiming otherwise, all focus is on productivity when it should be on safety; meaning a certain amount of pressure when doing jobs
    Inadequate training provided for area I was working in
    Coaches often aren't available to offer support they should be there to offer
    Engineers pressured to work past their finish time & not 'opt out'
    Poor job planning
    Too much focus from management on figures/targets. More understanding needed of challenges faced on jobs
    Treat staff poorly - they pay much less than the market rate for Smart work
    Very little job security - company are not committed to retaining or upskilling staff

    Advice to Management

    Listen to what engineers have to say - I have worked as a SEE for 12 moths and the team are all bringing up the same issues at team meetings that were being raised last year.


  5. Helpful (1)

    "Avoid at all costs, not worth the stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Planner in Stockport, England (UK)
    Former Employee - Planner in Stockport, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    free parking, child care vouchers scheme

    Cons

    no work life balance, too much office politics and back stabbing, your face needs to fit in order to progress, no training,

    Advice to Management

    inconsistent in the treatment of staff


  6. Helpful (1)

    "OK. nice environment but boring job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England (UK)
    Former Employee - Customer Service Representative in Manchester, England (UK)
    No opinion of CEO

    I worked at British Gas full-time (Less than a year)

    Pros

    Excellent training for the first 6 weeks. Good salary compared to other call centres. Nice office environment. My manager was great and supportive but this wasn't the same for people on other teams.

    Cons

    Opportunities for progression seem to be biased towards the people who shout the loudest rather than those who have put in the graft and consistently hit KPIs

    Advice to Management

    Consider progression opportunities to avoid high staff turnover


  7. Helpful (2)

    "Crap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gas Breakdown Engineer in Southend-on-Sea, England (UK)
    Former Employee - Gas Breakdown Engineer in Southend-on-Sea, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Traing was excellent in the academy could not falter and blokes I work with were great job flexibility was good also

    Cons

    Crap management didn't care to hard on the engineer's working at bg crap money no promotion no future bad communication with management

    Advice to Management

    Engineers are the back bone the Buisness
    So treat them with respect not all but some are daft

  8. "Customer Services Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester, England (UK)
    Former Employee - Customer Service Advisor in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Staff who are keen to do a great job
    Nice offices for a call centre
    Great training

    Cons

    Poor management who lack people skills
    Business is very slow at responding to concerns, and always pass the blame onto others rather than accept responsibility

    Advice to Management

    Listen to existing staff


  9. Helpful (2)

    "Electrician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrical Engineer in Margate, England (UK)
    Current Employee - Electrical Engineer in Margate, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than a year)

    Pros

    Income van tools apart from that you get treated like children by managers that have no people skills and bully engineers.

    Cons

    Terrible bullying culture and a toxic environment to work in. Managers are not trained in management and a basically engineers with reputations for bullying and referred to as go getters.

    Advice to Management

    Engineers are treated like children with no dignity or respect by managers who have very little people skills.


  10. Helpful (1)

    "CSA Smart Metering team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Smart Metering in Leeds, England (UK)
    Current Employee - CSA Smart Metering in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Ok to work for, pay scales Ok for the job.

    Cons

    Constant fear of job insecurity. Some people treated better than others. Some lazy staff constantly out smoking or on their mobiles which shouldn't be tolerated as there is private information available. Know some staff who check who lives at certain addresses. Extra payments made for 'reporting' staff to management knows as 'money in your pocket'.

    Advice to Management

    Need a clear out of staff who take the proverbial with smoking/toilet breaks and stop creating an atmosphere of reporting other members of staff just for £30.


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