British Gas Reviews in United Kingdom | Glassdoor

British Gas UK Reviews

Updated April 24, 2017
198 reviews

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United Kingdom

2.9
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British Gas Managing Director Mark Hodges
Mark Hodges
41 Ratings

198 Employee Reviews

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Pros
  • Good work/life balance in some roles (in 16 reviews)

  • Very people focused with good benefits (in 18 reviews)

Cons
  • Work/life balance getting worse (in 7 reviews)

  • no direction from senior management (in 12 reviews)

More Pros and Cons

  1. "CRM Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRM Developer in Staines, England (UK)
    Current Employee - CRM Developer in Staines, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (Less than a year)

    Pros

    Wage
    Flexible hours
    Able to buy more holidays (other than the 25 days)
    Retail shop discounts
    Yearly bonus

    Cons

    Budget budget budget, so much control for everything that speaks money, requesting a software of 5£ might get rejected by your manager.
    Too many managers and at the same time with no leadership skills.
    Old school developers and projects.
    Workplace is really low standard, never seen such big company having such low quality everything, people are not allowed to have a monitor to do development, they have such old monitors and laptop screen is obviously not enough for developers.

    Advice to Management

    Leadership!


  2. "Node Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England (UK)
    Former Employee - Software Engineer in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas (More than a year)

    Pros

    - Nice people
    - Interesting challenges
    - Offices in central
    - Attempting to be agile for such a big company (this goes for central London part of company only, not HQ in Staines)

    Cons

    - Too many managers, with little clue whether technical or product

    Advice to Management

    Hire more makers, and fewer managers.


  3. Helpful (3)

    "Hands on Management needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Edinburgh, Scotland (UK)
    Former Employee - Customer Service Advisor in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Some really nice people who work extremely hard but are totally unappreciated and overlooked by their managers,
    great salary and bonus scheme

    Cons

    Management have no idea how front line staff work,
    no flexibility with shift pattern although they claim there is - ok if you want to work late every night and/or every weekend
    Same people having to work every weekend which is extremely unfair, couldn't get a Saturday off for my niece's wedding 9 month in advance, favrotism shown to certain members off staff, no opportunity to move up in company unless your face fits with management, management are more interested in sales than customer service expecting you to try and convince people who are struggling to pay for gas and electric to take out services they have to pay monthly. You are expected to do sales and meet targets if not you are disciplined

    Senior management need to seriously sit up and look around rather than turn a blind eye to how this company actually works and treats staff everyone should have the same opportunities and this company needs to be more flexible and fair with the working shifts

    Advice to Management

    Try doing front line and take a turn working weekends, pay more attention to whats going on with your managers and their TL'S rather than turning a blind eye sort your shifts out to make it fair for everybody not just certain people


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  5. Helpful (5)

    "Too many indian's and not enough chiefs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Manchester, England (UK)
    Former Employee - Customer Service in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time (More than 8 years)

    Pros

    Commission scheme, quarterly bonus, tax relief benefits and lovely clean office with car park on site.

    Cons

    Compliance is a nightmare so if you fail a call you lose 50% of your commission, fail again and you lose 100% but yet people are being pushed to sell the products regardless of this.

    Quarterly bonus is good but its a glass ceiling you'll be lucky to get 1.25.

    Some of the employees on site often try and make poo nests in the toilet for some reason.

    Advocates and experts seem to have this deluded impress they are assistant managers but unfortunately it might be how they cope as from experience they are under a lot of pressure.

    Managers are always resorting to blaming Ofgem for all sorts of ridiculous things. For example they stopped Easter eggs, Christmas selection boxes. and any other human touches... As Ofgem said this wasn't allowed? Wow.

    The internal recruitment process is a farce, as they already know who's got the job before you apply. Lets just call it 'Selective recruitment'.

    The management structure is strange... There's about 5 management positions before you even get to a team manager.

    The company invested in a new system about 5-6 years ago which was supposed to make it easier to personalize. I think this was twisted at some point as now they use for compliance a PDF Document walk through which is flawed most of the time instead of building it into the system? Makes no sense.

    Shift options are a joke. A family friendly shift is starting 30 mins after the school run and 30 mins before pick up... but you've got to work a Saturday.

    Advice to Management

    Advocates, Experts, QA's and management needs to stop treating agents as a burden. Without them you wouldn't have a job.


  6. "British Gas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cardiff, Wales (UK)
    Former Employee - Account Manager in Cardiff, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Great management; excellent communication when keeping employees updated; great benefits; termly bonuses.

    Cons

    The only con I was able to relate to was that there wasnt much opportunity to grow within the company and develop and progress within the role.

    Advice to Management

    I think the management process at British Gas is excellent as everyone is kept in the loop and rewarded employees when deserved.


  7. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cardiff, Wales (UK)
    Former Employee - Anonymous Employee in Cardiff, Wales (UK)

    I worked at British Gas full-time

    Pros

    Good salary.
    Good working hours
    Great canteen

    Cons

    Systems are out of date. Slow IT system.


  8. Helpful (1)

    "Great place to earn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Edinburgh, Scotland (UK)
    Former Employee - Customer Service Advisor in Edinburgh, Scotland (UK)
    Recommends
    Neutral Outlook

    I worked at British Gas (More than 10 years)

    Pros

    Friendly atmosphere
    Significant "employee engagement" initiatives including team nights out, weight loss programs etc
    Great training
    Great salary - far better than say bar work or general clerking esp if you are a student

    Cons

    No career paths esp if you don't / cannot network, and consequently:
    Managers / team leaders - you are lucky if you get one who's man-management is positive otherwise;
    Likely to be managed via negative feedback only, which is soul destroying
    Too many changes in direction

    Advice to Management

    Train managers in motivational leadership, situational leadership etc
    Identify and develop talent, not just promote (advance) people who can promote (market) themselves.


  9. Helpful (3)

    "Commercoial Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Manager in Staines, England (UK)
    Former Employee - Commercial Manager in Staines, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 5 years)

    Pros

    Big company benefits. Share save, Good pension, Good training

    Cons

    Going through a massive reorganisation and some of the attitudes are highly ruthless and uncaring.


  10. "Good company great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outsource Performance Manager in Manchester, England (UK)
    Current Employee - Outsource Performance Manager in Manchester, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at British Gas (More than 10 years)

    Pros

    Massive industry, get to really help customers and work with great people

    Cons

    Money is not amazing anymore,

    Advice to Management

    Look at salary and opportunities should be earns on merit not favouritism


  11. "BG Call Centre Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Stockport, England (UK)
    Current Employee - Customer Service Advisor in Stockport, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Well compensated for what I do
    Not great work life balance

    Cons

    Development is a challenge, poor leadership and general mood after restructure is poor

    Advice to Management

    Stop changing the business, and concentrate on trying to grow it


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