British Gas "senior management" Reviews | Glassdoor

British Gas Employee Reviews about "senior management"

Updated Oct 11, 2019

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2.9
43%
Recommend to a Friend
30%
Approve of CEO
British Gas CEO Sarwjit Sambhi (no image)
Sarwjit Sambhi
56 Ratings
Pros
Cons
  • "All stemming from a clueless senior management that are the cause of all the problems that employees have to deal with(in 29 reviews)

  • "No work life balance whatsoever(in 22 reviews)

More Pros and Cons

Reviews about "senior management"

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  1. Helpful (2)

    "Horrendous place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at British Gas full-time for more than 10 years

    Pros

    32 hour week from May to August

    Cons

    The rest of it. All stemming from a clueless senior management that are the cause of all the problems that employees have to deal with. A toxic culture all over the business and the inept management are incapable of changing it. That is why their employees are leaving in droves. If you do end up getting a job at British Gas you will need to leave your morales at the door

    Advice to Management

    Let some one take over that knows what they are doing before you run this business into ground

    British Gas2019-10-11
  2. Helpful (1)

    "Management destroying company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stockport, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time for more than 10 years

    Pros

    The people are nice as long as you don’t work in sales department where the people who care about £

    Cons

    Senior management are clueless to the point it would be laughable if it wasn’t for the destruction of the company They state customer obsessed - this couldn’t be further from the truth Employees are made to feel like robots and nothing matters other than the bottom line Poor marketing campaigns with boring offers Lack of leadership or vision from above a once amazing company destroyed

    Advice to Management

    Instead of holding lots of telcos on how amazing you are go get some real feedback if you care

    British Gas2019-09-23
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  4. Helpful (3)

    "Sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Uddingston, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas part-time for more than 10 years

    Pros

    They have a good sickness leave and maternity policy

    Cons

    Used to be a great place to work, but over the years it has gotten worse and worse. Job cuts, bonus cuts and poor senior management who are willing to take bonus’s even when the company isn’t doing well.

    Advice to Management

    Look after your employees better and listen to their opinions of what isn’t going well

    British Gas2019-08-25
  5. "Poor culture in digital"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Principal Software Engineer 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Gas for more than a year

    Pros

    Senior management is trying so hard to change digital. You can see the effort.

    Cons

    Culture below senior management on the digital area is disgusting and leaves much to be desired. It's full of intimidation and politics.

    British Gas2019-05-12
  6. "Shocking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Advisor in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook

    I have been working at British Gas full-time for more than 3 years

    Pros

    The £ is decent that’s all

    Cons

    Bullying culture acceptable even with Senior Management

    Advice to Management

    How do you sleep at night

    British Gas2019-05-03
  7. Helpful (4)

    "Majorly Deteriorating Standards"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Field Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time for more than 10 years

    Pros

    The people on the frontline take a pride in their work and try to deliver for the customer. As below, this seems to be majorly hindered by poor senior management decisions.

    Cons

    Company standards, procedures, and levels of service have really suffered due to extremely poor management. This in turn has really impacted employee engagement. The business is hell bent on having to cut expenditure at any cost. Worryingly, this seems to be at the expense of customer service. This coupled with the bad management decisions at senior level mentioned above has meant a major deterioration in working... standards for employees. The energy price cap and inadequate preparation for this means that major cut backs will have to be delivered through further scaling back an operation, which is already operating at the very limit of it’s capacity. Poor winter planning in field operations means that the company has massively over-planned for the mildest winter in recent history. This in turn means that they are massively ahead of their service plan for this year. Again, this leaves no other option than to immediately implement further cut backs to frontline engineers. In the short term, this will solve work volume issues but longer term it spells disaster for meeting customer demand should we experience a cold winter next year. In summary, DO NOT TOUCH with a barge pole for at least the next 5 years as an employer if you value any sort of work satisfaction. It’s clear that the left hand doesn’t know what the right is doing in recent times and this doesn’t look set to improve until a major overhaul of senior management is implemented.

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    Advice to Management

    Consider the future implications of the decisions you are making now. Stop continually shutting the gate after the horse has bolted. The management need to be reactive rather than pro-active to constantly cover the poor decisions and pathway the company has chosen to take. Sad really.

    British Gas2019-03-24
  8. Helpful (1)

    "Company in decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Leicester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at British Gas full-time for less than a year

    Pros

    The people are fantastic their apart from senior management, the colleagues I worked with were tight knit and like family and the support during tough times was brilliant. The salary is good but not worth the pressures it brings

    Cons

    Disgusting senior management. The job your told to do does not reflect the job title Priorities are strictly financially based rather than working on structure and listing to feedback from frontline colleagues . If your not a manager or any senior management your words or feedback means nothing and you don't have a leg to stand on. The systems are oudated the style in which the process the site uses is out of... date and and far old school. Their is no modern approach or colleagues interest looked at.

    Show More

    Advice to Management

    First change the whole atmosphere of the work environment, the burden on colleagues is ridiculous Feels like being in a class with a strict teacher Recognise and promote colleagues on frontline that actually work hard and want to do well Make the process more simple and effective Listen to colleagues advice and feedback Create a family culture from top to bottom More direct communication from the top to... the bottom as their are too many middle men

    Show More
    British Gas2019-01-01
  9. "Business analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Business Analyst in Leicester, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at British Gas for more than 8 years

    Pros

    Great people to work with

    Cons

    Very aggressive senior management

    Advice to Management

    Need to tone down

    British Gas2018-12-18
  10. "Declining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time for more than 10 years

    Pros

    Industry leader in the gas industry. Years of experience in every team

    Cons

    Senior management poor. Expectations of employees too high. Benefits declining. Unions unable to work with leaders

    Advice to Management

    Set clear objectives and follow up. Stop guessing and trying. Stick to the knowledge gained over the last 100 years!

    British Gas2018-12-17
  11. "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time for more than 10 years

    Pros

    Working from home. Good career progression available. Occupational health, sick pay and maternity package good

    Cons

    Need to be teachers pet to get a promotion. Very hierarchical with lots of levels of Management. You rarely see senior management. Lots of clicky groups of people.

    British Gas2018-10-20
Found 29 reviews