British Heart Foundation Reviews | Glassdoor

British Heart Foundation Reviews

Updated April 26, 2017
103 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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British Heart Foundation Chief Executive Simon Gillespie
Simon Gillespie
25 Ratings

103 Employee Reviews

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Pros
Cons
  • Mentorship/buddy provision for new volunteers by another experienced volunteer or paid staff member (in 9 reviews)

  • Staff and volunteers are not always respected, I always treated my volunteers with upmost respect, small tokens of thanks goes an awful long way (in 4 reviews)

More Pros and Cons

  1. "Working Volentary"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Assistant in Southport, England (UK)
    Former Employee - Care Assistant in Southport, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at British Heart Foundation part-time (More than 8 years)

    Pros

    Enjoyed it whislt I did it
    Help others and help each other
    work as a team and communicate well
    Gave me work experience

    Cons

    Cold at times
    Gets stressful regards assisting the clients
    Moving and handling can be hard work some days


  2. "good company to work for the volunteers really are good at what thy do and what makes this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrical Function Tester in Cambridge, East of England, England (UK)
    Current Employee - Electrical Function Tester in Cambridge, East of England, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at British Heart Foundation (More than 3 years)

    Pros

    you are good to work for ,The Management are fair but should offer job opertunites after 3 years volunteering service.

    Cons

    Great people to work with but no career opertunities

    Advice to Management

    give volunteers the chance a job after being there after 4 years service


  3. "Your time isn't appreciated as a volunteer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Assistant in Glasgow, Scotland (UK)
    Former Employee - Customer Sales Assistant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Heart Foundation part-time (Less than a year)

    Pros

    20% discount on stock.
    Made one friend.
    Learn retail skills.
    Really can't think of anything else, I disliked it there.

    Cons

    Very boring on shop floor - sometimes it was extremely quiet and there was nothing to do and staff give you looks because you're not doing anything despite the fact I'd tidied around many times and there was literally nothing to do and I wasn't given the opportunity to learn anything else other than shop floor stuff.
    Pushed to make extra sales - wasn't too big of a deal but a lot of pressure was put on you
    Extreme lack of staff - many times I was on the shop floor alone as I was the only volunteer in on that day.

    Advice to Management

    Be much nicer to volunteers since they're doing unpaid work in their spare time. One of the assistant managers I had was very intimidating. Always spoke down to me and others even though we had been helping out for months. And never once showed appreciation for my help when I was always alone working on the shop floor. I even came in to help on my birthday and the assistant manager knew but didn't even wish me a happy birthday. Was so humiliated volunteering there. When I eventually left it was so awkward, I told the woman I was leaving and she said okay I'll take you off the list...... I wasn't really looking for attention but I wish I'd had a better send off or at least an acknowledgement of my work. The workplace really could have done with more friendly and caring staff.


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  5. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Melton Mowbray, England (UK)
    Former Employee - Sales Assistant in Melton Mowbray, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at British Heart Foundation part-time (More than a year)

    Pros

    Very interactive with customers, help customers when needed, serve customers at till and have cash handling and do card payments.

    Cons

    Having to sort out donations when they came in by customers


  6. "Volunteer Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at British Heart Foundation part-time

    Pros

    Valuable work experience. Kept busy. Good management team in place. At least at the one I volunteer at.

    Cons

    Like most voluntary positions, the lack of pay is always a negative.


  7. "Shocking waste of funds in head office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Heart Foundation full-time (More than a year)

    Pros

    * Decent head office
     * People are for the most part lovely
     * Great CV piece
     * An incredible cause
     * BHF are arguably the biggest cardiovascular research charity in the world, so you know that good stuff should be happening

    Cons

    * Fundamental lack of understanding in senior and mid-senior level staff of what needs to happen
     * Incredibly slow decision making
     * Lots of lip service from all levels up and down
     * Culture of accepted failure * there's no accountability for failure
     * A truly massive set up, bigger than internationals I have worked in previously
     * Good money is spent after bad on a regular basis, terrible decisions keep historic processes, people and systems going rather than making the "difficult" decisions
     * Very poor salaries, even for a charity
     * Seem to employ tons of mediocre staff than a handful of brilliant staff

    Advice to Management

    Rather than just appeasing the 101 committees that exist and relying on the fact that you are a "charity", actually look at the set up. A commercial organisation with a similar volume of employees and geographic spread would be a LOT leaner in spend, staffing and physical location.

    If every penny counts, why have a large, North London head office?

    It is time to evaluate the company, staff and culture and make the sweeping cuts and actual organisational changes in a fast and concise manner to really start achieving goals rather than just swinging from one priority to another in the hope that the magic dust does not run out.

    Address the culture of acceptable failure, constant delays and siloed working activities and actually run as a lean, cohesive organisation and more money can be spent on the cause rather than keeping the cause ticking over.


  8. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Self Employed Driver in Newcastle upon Tyne, England (UK)
    Former Employee - Self Employed Driver in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Heart Foundation full-time (More than 5 years)

    Pros

    The staff are friendly and helpful and the management will back you up when they think you are in the right

    Cons

    I have nothing bad to say as i don't think I can think of any cons that are on the negative side

    Advice to Management

    Keep listening to staff


  9. "go place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, England (UK)
    Former Employee - Anonymous Employee in Birmingham, England (UK)
    Doesn't Recommend

    Pros

    fun you learn alot makes you feel like you are important i would it was well worth the work experience

    Cons

    work for free known theives tiring too far for me some of the people can be nasty if you are not too careful


  10. "Friendly staff amazing time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Volunteer in Chard, England (UK)
    Former Employee - Volunteer in Chard, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Heart Foundation part-time (Less than a year)

    Pros

    You become part of the community. All the full-time staff are friendly. You gain valuable retail experience and you aren't forced into agreeing to particular hours you just work when it suits you.

    Cons

    During busy times it is hard to manage the shop floor to the best standard and sometimes the days do drag on as the town is very quiet.

    Advice to Management

    No advice to give, every thing usually runs smoothly and when it doesn't it is out of their control. BHF is the best way to get work experience and gain confidence which is massively helped by the management.


  11. "They make you feel important there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Volunteer in Dover, England (UK)
    Current Employee - Volunteer in Dover, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Heart Foundation part-time (Less than a year)

    Pros

    Everyone that works there makes it a good place to be.

    Cons

    There are'nt any it is a very comfortable place to work

    Advice to Management

    Just carry on being the same.


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