BroadSoft Reviews | Glassdoor

BroadSoft Reviews

Updated April 21, 2017
85 reviews

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3.6
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BroadSoft President, CEO, and Director Michael Tessler
Michael Tessler
51 Ratings

85 Employee Reviews

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Pros
  • That being said, work from home, flex-time, etc policies were amazing (in 11 reviews)

  • Great work/life balance and flexibility (in 5 reviews)

Cons
  • The office is marred by the politics and the high-handed approach of the senior management(which consists of only 1 person) (in 3 reviews)

  • BSFT is a small company, and resources can be stretched thin (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Director Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gaithersburg, MD
    Current Employee - Anonymous Employee in Gaithersburg, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BroadSoft full-time (More than a year)

    Pros

    If you are a worker you get all of the work and responsibility. You can learn a lot if you have a good team.

    Cons

    good ole boy - There is disorganized middle management and a lot of silos.

    Advice to Management

    Get rid of the old processes


  2. Helpful (2)

    "Political Rhetoric"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Neutral Outlook
    Disapproves of CEO

    I have been working at BroadSoft full-time (More than 3 years)

    Pros

    Working at home is a plus some days.

    Cons

    The unfiltered political rhetoric is stressful and makes you, if you feel differently that the CEO, feel unwelcome.

    Advice to Management

    Keep the political rhetoric to yourself. No one else has the ability to email the entire company to retort.
    Or if you must persist on driving your political agenda be fair about it.
    If you are going to give to the DNC, open up the floor to the rest of the company to match donations to the RNC.
    Or better yet, instead of using company dollars to give to one political party...maybe invest in the employee a bit more with a bonus instead.....since we get none.

    BroadSoft Response

    Mar 30, 2017 – Sr. HR Director

    Broadsoft is a global company that celebrates its diverse culture. In response to the travel ban signed by the President, Broadsoft matched funds that were donated to the American Civil Liberties ... More


  3. Helpful (4)

    "Regret joining"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Sunnyvale, CA
    Current Employee - Software Engineer in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at BroadSoft full-time (Less than a year)

    Pros

    OK benefits and stock options.

    Cons

    The culture is very Indian. Most of the employees are Indian. Lack diversity.

    Advice to Management

    improve the management


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  5. Helpful (5)

    "Regret leaving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Software Engineer in The Woodlands, TX
    Former Employee - Software Engineer in The Woodlands, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BroadSoft full-time (More than 3 years)

    Pros

    * Benefits are incredible compared to other big companies and fancy startups
    ** Seriously, if you have a family you'll have a hard time finding a company that offers comparable coverage AND pays a portion for them as well.
    * Lots of freedom to have ownership and decision making over your work
    * Close knit team who legit care for each other on a personal level ( your results may vary )
    * An amazing amount of hilarious snark

    * If this sort of thing matters to you, it's not a shiny startup with bells and whistles that does stuff like free lunches and unlimited vacation. That being said, work from home, flex-time, etc policies were amazing.

    I left to work elsewhere because I thought I was unhappy at BroadSoft until I realized the true horrors of what a miserable existance fancy startup life was like.

    Cons

    None that matter in the long run. Sometimes there are strong personalities, and heated differences of opinion, but overall it's nothing terrible.

    No free / catered lunches all the time, no unlimited vacation time, no kegs in the office. That sort of thing. Comradery and Work-Life balance make up for everything when you weigh it in comparison to other huge places.


  6. "no clear career path, missing communication between acquired companies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Arlington, VA
    Current Employee - Software Engineer in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at BroadSoft full-time (More than a year)

    Pros

    has some track on unified communication solution

    Cons

    no clear career path or communication between the HQ and other acquired companies. Communication through online portal is passive.

    Advice to Management

    proactively improve communication with all employees. Keep them update on product and career development.


  7. "Great Work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at BroadSoft full-time

    Pros

    Broadsoft provides great work life balance with the unlimited amount of time for WFH. Also, SJ location is in the heart of Santana Row & 5 mins walking from Valley fair mall which is some of the awesome places for outings on Friday.
    -> Team Lunch on Friday
    -> Awesome career growth with highly technical professionals
    -> One on One Mentorship for new graduates

    Cons

    Not much young energy in the office. Apart from that, I could not find any con.

    Advice to Management

    Hire fresh talents & make office spaces cool for the young fresh talents. Also, give them opportunities to implement their ideas. They would definitely push the organization towards growth & profitability.


  8. Helpful (2)

    "BroadSoft Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Gaithersburg, MD
    Current Employee - Senior Director in Gaithersburg, MD
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A global Company that has enables local decisions. If your the type of person that enjoys being creative, this Company fosters an environment of innovation.

    Cons

    Nothing significant - we're continuing to developing structure

    Advice to Management

    Continue your employee engagement initiatives


  9. "Broadsoft"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at BroadSoft (More than a year)

    Pros

    Remote working
    Excellent Training
    Good company Culture
    Interesting Projects

    Cons

    large scale compnay with too many departments trying to work together.

    Advice to Management

    Restructure and simply how the company works


  10. Helpful (3)

    "Great Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Recommends
    Positive Outlook

    I worked at BroadSoft full-time (More than a year)

    Pros

    Innovative company in demand technology
    Target market is growing rapidly
    Lots of opportunity to examine alternate business models to grow the company

    Cons

    The company has rapidly grown from being a small to mid sized company. They now face the challenge of becoming a large company. They need to invest in more professional senior management to adapt large company process and infrastructure |(in a positive way) to achieve further growth. Like any company run by the founders - this may be a challenge.

    Advice to Management

    They need to invest in more professional senior management to adapt large company process and infrastructure |(in a positive way) to achieve further growth. Like any company run by the founders - this may be a challenge.

    BroadSoft Response

    Jul 6, 2016 – Sr. HR Director

    We are definitely in an exciting time within our company. Recently we have launched the "One Broadsoft" campaign in order to expand our collaborative efforts throughout the entire company ... More


  11. Helpful (9)

    "Ok Company all depends on your direct supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Doesn't Recommend

    I worked at BroadSoft full-time (More than 3 years)

    Pros

    BroadSoft is one of those places that's fantastic if you work for the right person. Unfortunately, there are only a few decent folks in the company. Some employees get treated like adults and get special treatment for benefits that are industry standard. This is a great place to work for those with little previous professional experience and expectations. It's not a place for those of us with years of experience as we know how good solid companies should operate and treat their employees.

    Cons

    See Pros. Unprofessional management - I had a female boss drop the F bomb in a staff meeting - same boss that wouldn't allow a coworker to work from home 2x a month while she was going through breast cancer treatments.

    Advice to Management

    I don't even know where to begin.


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