Broadband Express Reviews | Glassdoor

Broadband Express Reviews

Updated March 7, 2017
14 reviews

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Full-time Part-time

1.8
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Randy Zimmerman
3 Ratings

14 Employee Reviews

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  1. "Have a solid "Plan B!""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Install Tech in New York, NY
    Current Employee - Cable Install Tech in New York, NY
    Doesn't Recommend
    Positive Outlook

    Pros

    Your potential pay is determined by how quick you can work, how fast you catch on, how smart you are and how adept you are with tools. Slow periods are almost non-existent. Company pays for some tools, truck, gas, maintenance and insurance.

    Cons

    Drive-Scam cameras in every vehicle. Ludicrous safety rules with no latitude (not "discretionary". Not enough proper training, no means of self improvement inherent in workplace. Spend your own time having to learn basics and advanced techniques, if you have any left. Long hours!

    Advice to Management

    Positive reinforcement, it's a proven fact: works wonders.


  2. "Pay is good, but be ready to end in a early grave."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Install Tech in Rochester, NY
    Current Employee - Cable Install Tech in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Broadband Express full-time (More than 3 years)

    Pros

    Gives you a truck, some tools, pays for gas, good pay! Nothing else to say. Good job if you have thick skin.

    Cons

    Horrible management, long hours, treated like crap. Have to keep you mouth shut or will be treated like your your the problem. You can never just do your job, have to do everyone else's. Not much good to say.

    Advice to Management

    Get better management.

  3. Helpful (3)

    "Treated terribly and forced to go hungry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Rochester, NY
    Former Employee - Technician in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Broadband Express full-time (Less than a year)

    Pros

    You gto a job, good for you, now prepare to hate your life

    Cons

    Your are most every day forced to pick up someone else's job when you are about to eat lunch. Only to finish the extra job just before if not after youyour next one starts. Leaving you hungry and over worked.
    Long hours, 60+ hours and you don't get paid hourly. Sometimes a job that should only take 30 mins (Internet add on) could take 3 hours. Internet only job pays approximately 11 dollars.... you do the math...this should be illegal.
    inhumane working conditions... most houses have mold and asbestos(sp?) In the basement. Some houses even had raw sewage in the basement. 90% of houses were infested terribly with roaches. And most houses had the most horribly smell of urine that u could feel the burn in your nostrils if you don't gag first.
    Terrible customers! Everyone I installed for was scum and the neighborhoods were dangerous.
    I repeatedly asked for a better area and worried that I de be bringing home bugs or worse to my newborn child. This company did not care, they sent me into cess pools if it meant they got theiron money.

    Advice to Management

    5 day work week, stop being greedy and let your workers have a life.
    pay hourly!!!!!!! People prefer to know exactly what they are earning. Getting paid hourly would allow the worker to take their time to make sure everything is neat and done right rather than rushing to make a good check just to have to go back and redo work without getting paid for it
    Don't tell an employee that he will be working close to home and then send him an hour away and 2 hour drive time between each job.I actually worked 10 hours one day only to receive about 60 points for the day... calculatest to about 6 dollars an hour.... BS!!!!!!
    I hate the greedy selfish employers at this company.
    Expect to feel like a slave rather than a valued employee!


  4. "Install Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Install Tech in Macedonia, OH
    Former Employee - Cable Install Tech in Macedonia, OH
    Doesn't Recommend

    Pros

    good training and you can take your truck home

    Cons

    My only day off was wed.

    Advice to Management

    answer your phone


  5. "Low pay long hours no perks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Cincinnati, OH
    Former Employee - Installer in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Broadband Express full-time (More than a year)

    Pros

    Being employed. Other than that its pretty awful.

    Cons

    Long hours, usually minimum wage since paid piece rate. Start at 7am and work till they say youre done- have been out till midnight before.

    Advice to Management

    Institute hourly wages, not piece rate. On paper its great, inreality its terrible


  6. "You get what you put in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Custom Installation Technician in Columbus, OH
    Former Employee - Custom Installation Technician in Columbus, OH
    Recommends
    Neutral Outlook

    I worked at Broadband Express full-time (More than 5 years)

    Pros

    Very flexible hours. If you're efficient with your time, you get your work done and go home. For as many late nights as you work, there are just as many early days to equal it out. Company pays for vehicle, gas, major tools. Company wants to do a good job for clients and goes a long way towards taking care of their techs with benefits, especially if you're injured on the job.

    Cons

    Payscale does change rather often and can get very convoluted which has a negative effect on morale. Pay stayed pretty stagnant for the 5 years I was there. IMHO, the standards for hiring are too low so you can get unprofessional technicians that are lazy, incompetent, messy and careless. Perhaps that's just the market for this type of work now-a-days?? Regardless, hiring standards need to go beyond having a clean driving record and passing a drug test. There are a lot of great techs, but the bad ones with the bad attitudes drag everyone down.

    Advice to Management

    You have some folks in corporate management that have been around for a LONG time. These people are still doing things the old way which doesn't work in the current marketplace. You have to be leaner, you have to be fluid and you have to be creative. Your most important asset isn't your fleet of vehicles, your training mock-up and especially not your entrenched management; it's your technicians. You need to help them grow as employees, get them to love your company and help it succeed, give them a stake in the future of the company. Make it more than just a job to them. Realize that there are folks with a lot of potential to lead and succeed, you just haven't developed them or even recognized it. Best of luck to you.


  7. Helpful (1)

    "Go work somewhere else - you deserve more."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Technician in Rochester, NY
    Former Employee - Installation Technician in Rochester, NY
    Doesn't Recommend

    Pros

    You'll have a job. And believe me, the management will be quick to let you know that you should be happy that you have a job to make you feel like a jerk for wanting a GOOD JOB.

    Cons

    Mandatory 6 days a week. When there is work. Summers bring busy days (which hey, means you get a paycheck that week!) while winters have been known to be slow (as in no work for weeks - and they'll let you know that there is no work once they've let you drive into the office so you have to claim hours and cannot claim unemployment for that week). With those 6 days, you're expected to do regular 12hr days. You're paid by the job, so if it takes you longer to do something you won't necessarily get paid more. Instead your hourly rate goes down which affects the hourly rate you get paid for Vacation Days (an average of 6weeks hourly rates for an 8hr day). You only get paid $50 for a holiday pay. Figure that out - it comes out to a $6.25 over 8 hrs. How nice of them. The management will have favoritism toward specific technicians as far as what routes go to who. Instead of giving easier routes to junior technicians the easiest go to the favorite technicians who also are the leads, who also don't help their junior techs when they run behind. The pay scale is impossible to understand. You used to make 60k+ a year at this place - no more. Good luck clearing 30k. You want to work out of a Ford Ranger stacked to the roof of the cap with a weeks worth of garbage and equipment? Hope you don't bottom it out. Tires that have been recalled by the manufacturer but the management refuses to change because... who knows. It's free to change them, they're just lazy. Want to report an unethical action of someone in the office? Be prepared to be ridiculed, ignored, and retaliated against. They can't seem to get trucks fixed, or decent tools! Need drill bits? HAHA!

    Advice to Management

    Shut the shop down, or sell it to someone who cares because you obviously haven't got a clue.

  8. "Decent company, bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Freedom, independence, salary is reasonable

    Cons

    Management does not go out of their way at all to help in the field, some tools that were promised were not provided


  9. "iI work until a fast paced environment... installing and you upgrading cable /internet"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    if you work hard you make good money

    Cons

    it's very challenging... you have to hustle and same time adhere to company guidelines


  10. Helpful (3)

    "You deserve better for yourself."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Company Truck, Company gas card, major tools provided.

    Cons

    70+ hour work week, no meal break, poor wages (less than minimum wage), drivecam that watches your every move and records your mistakes when you turn, brake too hard, or hit a bump the wrong way. You are expected to help others after you are finished with your route by doing other's jobs. Company compliance line is a joke. No chance of promotion or bonus. Rude customers, poor quality equipment, and poor technical support. Training is a joke, you basically have to learn it as you go because your field trainer is earning piece rate and yelling at you for taking too long.


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