Broadmoor Hotel Reviews | Glassdoor

Broadmoor Hotel Reviews

Updated November 19, 2017
87 reviews

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2.4
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Jack Damioli
12 Ratings

87 Employee Reviews

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Pros
  • The is one of the best hotel i Colorado, 5 star hotel experience multitasking environments of work (in 6 reviews)

  • We can make extra money because they always need us to work extra hours which pay you 1 (in 4 reviews)

Cons
  • Loss Prevention is just overglorified lost & found and doing the jobs that no other department wants to do (in 5 reviews)

  • Upper management is cold and unnecessarily strict about silly things (in 5 reviews)

More Pros and Cons

  1. "server"

    StarStarStarStarStar
    Current Employee - Food Server in Colorado Springs, CO
    Current Employee - Food Server in Colorado Springs, CO

    I have been working at Broadmoor Hotel full-time (More than a year)

    Pros

    Good training and good working environment

    Cons

    The pay rate is just average.


  2. "Ehhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Broadmoor Hotel full-time (More than 5 years)

    Pros

    If you can get a position were you don't have someone breathing down your neck it's not bad.

    Cons

    Fake smiles. Your fellow employees are rude behind the scenes. You will get a 25 cent raise each year if your lucky.

    Advice to Management

    Stop living in the past and buying your Forbes ratings.

  3. "Hard work for the Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Broadmoor Hotel full-time

    Pros

    Pays decent , very strict

    Cons

    Management ,. Food , Uniform deduction

    Advice to Management

    See the positives in workers


  4. Helpful (1)

    "The Broadmoor resort, destination resort of the Modern slavery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Room Dining Server in Colorado Springs, CO
    Current Employee - In Room Dining Server in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Broadmoor Hotel full-time (Less than a year)

    Pros

    -Occasional free stuff like teas or chips

    Cons

    -Everything, you won't find many people working there longer then a year
    -Paycheck is barely over $2000 in a labor intense position

    Advice to Management

    not management but the Anchultz corporation, quit your greed and renovate your property so that employees don't feel like slaves out in guest areas.


  5. "Guest Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services in Colorado Springs, CO
    Current Employee - Guest Services in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Broadmoor Hotel full-time

    Pros

    Great Hours - Great opportunity for overtime in summer months. Great Staff

    Cons

    Fellow employees who don't want to understand what a great company it is to work for


  6. Helpful (2)

    "Low pay, high stress, few incentives, terrible upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in Colorado Springs, CO
    Former Employee - Server/Bartender in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Broadmoor Hotel full-time (More than 8 years)

    Pros

    It looks good on a resume, as everyone who is there will tell you. Co-workers are decent. There's a cafe where you can go get a decent meal for cheap. You will gain a lot of experience, if you can power through.

    Cons

    The work-to-pay ratio is abysmal. You'll get paid, but you probably won't be terribly impressed with what you're paid for what you do. Upper management doesn't care even remotely about the working staff. They try to pretend like they do, but they don't and everyone knows it. Which leads to high turnover. You, as an employee, mean nothing to the Broadmoor, and they're kind of proud of that. Expect to work every holiday. Guests will see you as 'the help' and treat you with disdain. You slowly feel your soul dying. But hey, it looks good on a resume.

    Advice to Management

    If I could say one thing to management it would be, "You all suck." Except I'd probably phrase it differently. Pay your employees more, appreciate your staff, and not be terrible people. I imagine that advice would fall on deaf ears.


  7. "Room attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - House Attendant in Colorado Springs, CO
    Current Employee - House Attendant in Colorado Springs, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Broadmoor Hotel full-time (More than a year)

    Pros

    We can make extra money because they always need us to work extra hours which pay you 1.5 times. And we get raise every year.

    Cons

    Mostly we have to work six days a week, the hotel is always full and there is not employees. Some days we work even ten hours.

  8. Helpful (2)

    "Terrible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Colorado Springs, CO
    Former Employee - Operations Manager in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Broadmoor Hotel full-time (More than 3 years)

    Pros

    It is a long standing 5 star hotel and it is a large employer in Colorado Springs. There are many nice line-level employees.

    Cons

    This was the worst experience of my career. I never have worked some place so unprofessional and with such ill-equipped managers. Innovation is completely lacking, no one cares about moving things forward to be modern and current. They are happy living with difficult processes and mediocrity. The benefits are absolutely outdated - no paid holidays for a full year? And even when you finally get the paid holiday, there are only 3 of them recognized. The health insurance is limited and expensive. If you try to go to HR and talk to anyone, you just get a blank stare. They think it's great and don't remotely care that they are living in a time warp.

    Advice to Management

    In this day and age, employees have choices. I went on to a job with better benefits, better pay and managers who want to train and develop me. If the Broadmoor wants to be competitive, they need to listen to their staff and move into the modern world. Most of my co-workers felt mismanaged and that they weren't trusted or empowered. I'd have to agree.


  9. "INTERN"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good for the resume and experience.

    Cons

    Salary is low and a lot of work


  10. "Good experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Third Shif Project House Attendant in Colorado Springs, CO
    Former Employee - Third Shif Project House Attendant in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Broadmoor Hotel full-time (More than 3 years)

    Pros

    Good team, good pay, good benefits

    Cons

    Sometimes too much drama, but nothing too big if you dont pay attention to it


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