Broadridge Reviews | Glassdoor

Broadridge Reviews

Updated May 20, 2017
112 reviews

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2.0
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Broadridge CEO Richard J. Daly
Richard J. Daly
41 Ratings

112 Employee Reviews

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Pros
  • Employee can experience better work life balance (in 95 reviews)

  • Offer great work from home packages, for select employees (in 29 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Operations Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edgewood, NY
    Current Employee - Anonymous Employee in Edgewood, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Broadridge full-time (More than 3 years)

    Pros

    This company has so much potential. Lots of smart people on every level & a hard-working group of people. I'm a big fan of my team & know there are tons of intelligent people in this department. I do believe that most people have the best intentions to succeed here & help others. With a new platform, bringing in new clients & smoothing out processes should be much easier than previously.

    A lot of the time, you feel you're all working towards a common goal. It's a rapidly growing company & the people here have a lot of pride in the work they do. Although it's a decently high stress environment, we try as much as we can to enjoy each other's company with smaller happy hours & larger department dinners & barbeques.

    Cons

    The current platform & system is atrocious. Problems nearly every day which the technology team fixes by putting bandaids on a boat leak. Management could care less about the people below them as long as numbers are hit & their clients are satisfied. Staying late is a necessity if you have any chance of advancing, which is nearly none.

    The pay grade is on the lower scale for an operations position, although benefits are decent (not great though). Management expects you to do the work of multiple people, & when you go above & beyond for them they take credit for it. There is little room to grow. They hire management positions from the outside instead of promoting from within. There are plenty of misfit toys who are incredibly smart people but are merely here because they can't find anything better.
    The people who do get promoted from within are either connected to senior management in some capacity or work so many hours during the week management has no choice but promote them.

    As previously mentioned, the pay structure is ridiculously rigid. You get one bonus per year, regardless of performance, & a "raise" that's a slap in the face if you actually work hard. Raises & promotions are hard to come by, & this department falls into the "penny smart, pound foolish" crowd.

    Advice to Management

    Start actually rewarding your associates with promotions from within, or at least compensate them with an actual raise for doing a good job. Be more genuine in your approach instead of trying to pull the wool over our eyes while you undermine our every move & bump up the people connected to you.

    We could have a great thing going here, you just need to open your eyes & see that you are the reason why people are leaving at a rapid rate. If you took care of your employees, the turnover wouldn't be high & our teams would run more smoothly.


  2. Helpful (8)

    "Horrible Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality in Edgewood, NY
    Former Employee - Quality in Edgewood, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Broadridge full-time (More than a year)

    Pros

    They would provide free lunch on the weekends.

    Cons

    1. Unfair wages based on work load/expectations.
    2. Inexperienced management personnel, especially middle management.
    3. Extreme nepotism at this company.
    4. Everybody marches to the beat of their own drum. What is acceptable for one employee is not acceptable for another.
    5. Poor performance and poor behavior goes unpunished while those that do more are not rewarded.

    Advice to Management

    Standardize your metrics and make sure the middle management is aligned with company goals and initiatives. A lot of what they do seems to arise from not understanding the mission in the first place.


  3. Helpful (1)

    "Director, Account Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Broadridge full-time (More than 10 years)

    Pros

    good work life balance and stock plan

    Cons

    no career opportunities, poor work location


  4. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Edgewood, NY
    Current Employee - Systems Analyst in Edgewood, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Broadridge full-time (More than 3 years)

    Pros

    Opportunity for advancement and competetive salaries.

    Cons

    Lack of training and communication breakdowns.

    Advice to Management

    Pay more attention to work/life balance for employees.


  5. Helpful (7)

    "Work somewhere else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Associate in Edgewood, NY
    Former Employee - Operations Associate in Edgewood, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Broadridge full-time (More than 3 years)

    Pros

    -Good work life balance
    -Team was great to work with

    Cons

    -Company pays extremely poorly. In addition each employee receives the same bonus regardless of performance.
    -Low mobility...doesn't look to promote from within.
    -Too much office politics
    -Poor Benefits

    Advice to Management

    Too much favoritism. You have to allow everyone equal opportunity to grow.


  6. Helpful (1)

    "QA Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in New Hyde Park, NY
    Current Contractor - Anonymous Contractor in New Hyde Park, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Broadridge as a contractor (More than a year)

    Pros

    Friendly people who work hard. Helps out to understand various products

    Cons

    Have to work on to many projects at once not enough time to complete

    Advice to Management

    Need more resources to help out


  7. Helpful (7)

    "The outsourcing is in full swing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Competitive salary, decent work-life balance

    Cons

    Job security is pretty much non-existent now. The push to offshore more and more is ramping up like never before. No matter what your position, at least in the JC office, eventually your job will ho to Hyderabad. Because if this, promotions are also few and far between. Why promo someone you plan on terming in 18 months?


  8. Helpful (3)

    "Treats Temp Workers as Fodder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Proofreader in Edgewood, NY
    Former Employee - Proofreader in Edgewood, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    On-site cafeteria and medical wing.

    Cons

    Work Length - January 2015 to May 2015

    Ineffective management and hostile working environment:

    The nature of working for Broadridge is volatile by design. During the "proxy season," which takes place between January and May, temporary workers will be hired to assist the full-time staff with their responsibilities. Despite this, work is overflowing during this time due to a lack of foresight by those responsible for hiring. During your interview you will be hired based solely on your ability to proofread documents, there isn't even a test of any sort. If your resume has an English or writing degree on it then they will most likely accept you immediately. Getting a job at Broadridge is not the difficult part, it is keeping the desire to want the job that is.

    Like many places, Broadridge management has a problem when it comes to separating personal with professional. As a contracted, temporary worker you will bear witness to loud chatter, inappropriate sexual relationships and disruptive practices that bring the personal lives of each co-worker and manager to the professional setting. You will later witness management act on these established bonds with the workers under them, giving special treatment to those they tend to get along with out of office hours.

    Blame is often placed on the most vulnerable workers in the department, in this case it was the temporary, contracted workers. Effort is not made to improve productivity, mistakes are bottled up for weeks at a time and dispensed all at once during group meetings where accountability falls on a team (such as "the temps") and not on any one person. This creates an environment where those that purposely do not do their work are on the same level with those that put in a level of extra effort to make up for that decline. Workers are unable to improve their own methods and practices because criticism is rarely constructive.

    Other complaints:

    As many as 7 Temporary workers are stuffed into a small, non-ventilated room where heat quickly builds up due to the use of computers. To remedy this, a small fan may be given to the workers to share among themselves.

    As a worker you will receive conflicting instructions from managers in different areas. This can lead to confusion and a lack in productivity.

    Creation of documents to be proofread are often constructed first by workers who cannot speak fluent English (some from India and some on-site), which lowers productivity for the entire department.

    Advice to Management

    Read all of what is written in the "Cons" section of this review.


  9. Helpful (1)

    "Great company, poor division"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Andover, MA
    Former Employee - Anonymous Employee in Andover, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Broadridge full-time (More than 8 years)

    Pros

    Management in Edgewood has a great vision and is executing a sound fiscal plan. I highly reccomend the company, just not the Andover division, it feels very much like the end is near for that group.

    Cons

    Andover division is lost, no vision, no product(s), no focus on clients needs or understanding of their usage of the Broadridge products.

    Advice to Management

    NY management needs to get rid of the Andover team, fold the division into a different arm that has strong leadership, an understanding of financial services, building a plan and executing it. Otherwise the promising Andover facility will just slow erode until the ultimate RIF. It's not the people, it's not the technology, it's the weak management.


  10. Helpful (8)

    "No chance to get promoted, no matter how good you are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Programmer Analyst in New York, NY
    Current Employee - Lead Programmer Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Broadridge full-time

    Pros

    Competitive total compensation (base salary + bonus) -- highly dependent on your initial negotiations (if the initial negotiation is not good enough, you are screwed)
    Super generous sick leave and short/long term leaves, perfect for those with serious illness
    Long maternal leave with pay
    Occasional candy jar, chewing gum, cookies, sent from the helm of the IT dept

    Cons

    The assignment of projects is based on who has least projects in hand, not matching strength/weakness/preference
    7 levels of management from the IT head to a senior developer -- are you kidding me?
    Too much political games
    All high level managers were parachuted in. No promotion from within
    Lack of visions, only care about short term goal. When finally convinced there's a genuine need to update the technology, they awarded outside contractor firm with millions, but super stingy in hiring replacement for departed/retired colleagues
    Out of whack work/life balance. Constant 65 hours week. People who "only" put 40 hours in their timesheet will be reported
    Shows no loyalty -- constantly seeing long tenured, beloved high rank officers (VP or equivalent) been shown the door
    Too many outsourcing to India. Many times codebase were ruined then handed back to US associates to great dismay. One former Indian associate even reviewed Broadridge is good for freshman/inexperienced start up, and not so good for experienced because of the lower pay etc -- thank you for acknowledging the fact that many associates in India are not experienced -- in fact many good Indian associates left the company immediately after the 3 year contract period to better positions and pay. Go figure

    Advice to Management

    Don't be cheap! Award your most productive employees with recognition/promotion/increase of benefit. They will put more effort in return and make the company more profitable.

    Don't tell your employee that you are going to promote them so they put super extra effort/hours, later tell them the IT department is under re-org so the promotion is buh-bye.

    Invest in your employees. Allocate some budgets in training. The more skillful the employee the better in the product quality. Don't worry about if people get trained they will leave, you can put some retention policy such as pay back the company if leave within 1 year after training.


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