Broadview Networks Reviews | Glassdoor

Broadview Networks Reviews

Updated April 2, 2017
121 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Broadview Networks President and CEO Michael K. Robinson
Michael K. Robinson
68 Ratings

121 Employee Reviews

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Pros
  • The hours and stress can increase as project deadlines approach but generally there is a flexible and understanding work/life balance (in 5 reviews)

  • Decent base salary and that about all I can say about Broadview Networks (in 7 reviews)

Cons
  • Upper Management does not really care about their workers (in 11 reviews)

  • Management issues, no room to advance (in 4 reviews)

More Pros and Cons

  1. "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Technician in Philadelphia, PA
    Former Employee - Tier II Technician in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Broadview Networks full-time (More than a year)

    Pros

    Great technical people to work with.

    Cons

    Compensation and regular increases hard to come by.

    Advice to Management

    None

    Broadview Networks Response

    Mar 29, 2017 – Broadview Networks

    Thank you for your feedback. We are glad that you had a positive experience working at Broadview. We strive to make Broadview a great place to work – a place that is rewarding and provides employees ... More


  2. "What is our mission?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LPM in Phila, PA
    Former Employee - LPM in Phila, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Broadview Networks full-time (More than 3 years)

    Pros

    A decent product that works for residential or very small businesses. A good pizza shop system and it works well in small drama offices We have good support from our field techs who go onsite to customer locations. Our leadership presence was strong but we were surprised that's recently changed at the top level. they are working on it and thats a positive. we do have supervisors and managers that care and work very hard. We had a minor pay raise recently but it didn't cover our cost of living. Some of the training programs are helpful on the technical work we see each day. If we stick with our best services we can do much better.

    Cons

    Seems like we are always on the verge of being sold to someone or trying to pay off some kind of loan. That has the executive rye brook team constantly changing the direction and comp plans in the sales force to increase our numbers. And in project management it has become a confusing battle of priorities because we are always trying to do the next big thing. Or support a sale that's a friend of the top guys. But we never focus it is old plans even when we change our ranking of workload in our systems. We still do everything else that we did 5 years ago when I started. And we do every new idea too. I feel bad for my director and VP for trying to keep us all together. And they lost their boss who was approachable and helped them which helped us. Pay is also a factor and we are not given raises or bonuses like other companies. More senior level support and visits that are helpful and not harmful must start. I remain optimistic that it will get better

    Advice to Management

    Stop trying to sell us and let us just do our jobs installing. There's no consistent stability or long term missions coming to us anymore and we need one. The people who did help have left recently and more are leaving.

    Broadview Networks Response

    Apr 19, 2017 – Broadview Networks

    Thank you for taking the time to provide so much detail in your feedback. We appreciate your time and thoughtfulness. We are always looking for ways to enhance our organization’s leadership and ... More


  3. "Total Solutions Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Total Solutions Manager in New York, NY
    Current Employee - Total Solutions Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Broadview Networks full-time (More than a year)

    Pros

    Training is ongoing and definitive team effort

    Cons

    Forever changing compensation plans, poor senior management, and poor support across seas

    Advice to Management

    Management clearly has their favorites - either you are OR your aren't, you will be able to decide based on your assigned book of business.

    Broadview Networks Response

    Feb 16, 2017 – Broadview Networks

    Thank you for your feedback. We make every effort to ensure all employees have the training and support they need to excel in their role. To best address the concerns you raise, please be sure to ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Mc Lean, VA
    Former Employee - Account Manager in Mc Lean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Broadview Networks full-time (More than a year)

    Pros

    Great support and environment to grow in

    Cons

    There weren't any cans to speak of. Great company to work for.

    Advice to Management

    Keep up the great motivational work

    Broadview Networks Response

    Feb 16, 2017 – Broadview Networks

    Thank you for your feedback. We are glad to hear you appreciated your time with us.


  6. "Lots of Management Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in King of Prussia, PA
    Former Employee - Sales in King of Prussia, PA
    Approves of CEO

    I worked at Broadview Networks full-time

    Pros

    Sales Management want to see you succeed.

    Cons

    Tough selling a telecom service to companies.

    Broadview Networks Response

    Feb 16, 2017 – Broadview Networks

    Thank you for your feedback. We are glad to hear you appreciated your time with us. We work hard to stay ahead of the market with our business services and products.


  7. Helpful (3)

    "The worst place on earth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Broadview Networks (More than 3 years)

    Pros

    Zero. There is not one pro to working for this disaster, sinking ship

    Cons

    Everything. Management is awful. Pay is horrible. Appreciation is zero. And nobody knows what's going on. They're all a bunch of blow hards. The less you know, the higher promoted you are.

    Advice to Management

    You should fire yourself and get some new management. Or take your heads out of your behinds and realize you're supposed to be running a company and you should know what's going on.

    Broadview Networks Response

    Feb 16, 2017 – Broadview Networks

    Thank you for sharing your feedback. We are always looking for ways to enhance our organization’s leadership and culture and will continue to review how we motivate and compensate employees for their ... More


  8. "Broadview Networks Repair Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Repair Technician in Rye Brook, NY
    Current Employee - Enterprise Repair Technician in Rye Brook, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Broadview Networks full-time (More than 10 years)

    Pros

    I've worked for Broadview for 15 years to date between a few different departments. Staff is always great to be around and management teams from the higher ups to the mid level are great to work with. They are flexible with schedules and working remotely when necessary to accommodate less loss of time on the job.

    Cons

    I do not really have any complaints.

    Advice to Management

    Just to always make sure that all levels of staff are considered when changes are being made. Other than that, keep up the good work.

    Broadview Networks Response

    Feb 16, 2017 – Broadview Networks

    Thank you for your tenure and your comments. It is always great to hear positive feedback. Thank you for sharing your thoughts.


  9. Helpful (2)

    "Say No To Broadview Networks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Durham, NC
    Former Employee - Sales Executive in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Broadview Networks full-time (More than 3 years)

    Pros

    Decent base salary and that about all I can say about Broadview Networks.

    Cons

    Horrible management and very low moral. Any company that has changed their name as much as they have should tell you some this is very wrong.

    Broadview Networks Response

    Feb 16, 2017 – Broadview Networks

    Thank you for sharing your feedback. We are always working to improve dynamics among employees and between managers and their teams. We strive to create a positive work environment of teamwork ... More


  10. Helpful (1)

    "Lead Project Manager"

    Star Star Star Star Star
    Former Employee - Lead Project Manager in King of Prussia, PA
    Former Employee - Lead Project Manager in King of Prussia, PA

    I worked at Broadview Networks full-time (More than a year)

    Pros

    Co workers were amazing and very eager to help.

    Cons

    Upper Management does not really care about their workers. One manager in specific abused her powers ending in me having to quit.

    Advice to Management

    Let the seniority go , it does not matter if someone has been there 15 years if they CANT do their jobs correctly

    Broadview Networks Response

    May 11, 2017 – Broadview Networks

    Thank you for sharing your feedback. We are always working to improve communication and collaboration among employees and between managers and their teams.


  11. Helpful (2)

    "A Slippery Rat Wheel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in King of Prussia, PA
    Former Employee - NOC Technician in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Broadview Networks full-time (More than 3 years)

    Pros

    Decent compensation and benefits. Great people work here but they tend to get let go quite often.

    Cons

    C level management has created a terrible corporate structure and the hardest working kindest people were let go while manipulative and unethical individuals climb the corporate ladder. Limited room for growth.

    Broadview Networks Response

    Apr 29, 2016 – Broadview Networks

    Thank you for your comments. We strive to make Broadview a great place to work – a place that is rewarding and provides employees with exciting growth opportunities with comprehensive and competitive ... More


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