Brookdale Senior Living Reviews | Glassdoor

Brookdale Senior Living Reviews

Updated October 20, 2017
2,086 reviews

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2.7
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Approve of CEO
Brookdale Senior Living CEO T. Andrew Smith
T. Andrew Smith
736 Ratings

2,086 Employee Reviews

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Pros
  • Not only great co-workers, but the residents are great customers to work for (in 63 reviews)

  • Residents are wonderful and they have many activities to choose from, thanks to a great activities director (in 40 reviews)

Cons
More Pros and Cons

  1. Helpful (35)

    "Good Management with Poor Hiring Skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - STNA in Westlake, OH
    Current Employee - STNA in Westlake, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time (Less than a year)

    Pros

    Management is Supportive and encouraging, with feedback given in a productive way. Residents are wonderful and they have many activities to choose from, thanks to a great activities director.

    Cons

    Short staffed. Management continually snowed by interview candidates. Recently hired staff are surly and rude to residents and coworkers. Very "know it all" attitude that is off putting to co-workers and residents. Management can be out of touch with staff on the STNA level. Mgmt. relies on staff members to police each other, rather than a supervisor or work lead, causing animosity between co-workers.

    Advice to Management

    You give great feedback when you are aware of what is happening on the STNA level. Stop relying on your staff to report each other, it is a poor system and does not work. Yes, sometimes it is necessary for something to be reported; however, the majority of the time, a supervisor or work lead needs to be stopping the behavior before it starts. That NEVER happens at Brookdale, in Skilled Nursing. Excellent STNA's have stopped reporting anything they see because of retaliation and animosity between staff members. It's expected of a supervisor or work lead because it is their responsibility. Managing by relying on co-workers to tell on each other is a recipe for disaster even if what is being reported is legitimate. There are currently 3 excellent STNA's on second shift actively seeking to transfer or leave Brookdale all together due to the poor choices in new staff and the way that you rely on staff members to police eachother, causing animosity and retaliation. You have a mess to clean up and you aren't even aware of it.


  2. "Work Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caregiver in Houston, TX
    Current Employee - Caregiver in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living part-time (More than a year)

    Pros

    It is a great place to work and most of the residents are very friendly

    Cons

    It can be difficult at times

  3. "Executive Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Care Coordinator in Plano, TX
    Current Employee - Resident Care Coordinator in Plano, TX

    I have been working at Brookdale Senior Living full-time (More than 8 years)

    Pros

    team work
    efficient
    allows you to grow in your career of choice

    Cons

    not enough support from management
    promote from within the company without using seniority


  4. "Not a bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Brookdale Senior Living full-time

    Pros

    The resident's and their families.

    Cons

    The pay isn't the best

    Advice to Management

    Invest in your long term employees, you know the ones who stick around over years and years of changes and company buyouts. Offer better insurance or give more than one option


  5. "Certified Caregiver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Caregiver in Tucson, AZ
    Former Employee - Certified Caregiver in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Brookdale Senior Living part-time (More than a year)

    Pros

    Helping senior citizens live safely and compassionately with dignity.

    Cons

    No management presence to support employees work ethic or performance

    Advice to Management

    Add regular periodic reviews with and without raises and enforce consequences for those who do not comply with company policy.


  6. "Physical Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time

    Pros

    Company provides good benefits to employees

    Cons

    Fast turnover with employees and poor support


  7. "goog"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living part-time

    Pros

    very engaging with clients, employee
    good company to work for

    Cons

    low salary
    no offices available for some staff
    alot of unnecessary walking

    Advice to Management

    rise salary and more up mobility within company

  8. "Great company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Stockton, CA
    Current Employee - Anonymous Employee in Stockton, CA

    I have been working at Brookdale Senior Living part-time

    Pros

    Great family oriented type of work

    Cons

    Nothing cons love everything about this company


  9. Helpful (1)

    "Great staff and management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Care Coordinator in Kennewick, WA
    Current Employee - Resident Care Coordinator in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living full-time (More than 10 years)

    Pros

    Supportive staff and management. Great team work. Always room for promotion within the company.

    Cons

    Corporate often doesn't see every building is unique and needs different support.

    Advice to Management

    Offer raises before staff is ready to quit. Showing floor staff that they are valued will cut down on overturn and boost employee retention. Big picture - it will cut down on cost of foundations training , background checks, pre employment drug testing etc. Often just for .50-$1 more and hr.


  10. "Director Dining Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dining Services Director in Miami, FL
    Former Employee - Dining Services Director in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brookdale Senior Living full-time (Less than a year)

    Pros

    Good salary, weekends off, rewarding to work with great residents

    Cons

    Hourly workers are not paid well, corporate management constantly changing policies and systems, raising rent for residents while cutting quality

    Advice to Management

    Take better care of front line staff


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