Brookdale Senior Living Reviews | Glassdoor

Brookdale Senior Living Reviews

Updated May 24, 2018
2,429 reviews

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2.8
StarStarStarStarStar
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Approve of CEO
Brookdale Senior Living President and CEO Lucinda Cindy Baier
Lucinda Cindy Baier
40 Ratings

2,429 Employee Reviews

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Pros
Cons
  • Overbearing regional/divisional leadership, upper management out of touch with day-to-day realities (in 108 reviews)

  • Work life balance has been going downhill (in 37 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Amazing job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Tonawanda, NY
    Current Employee - Anonymous Employee in North Tonawanda, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living full-time (More than 10 years)

    Pros

    I get to live the mission everyday. To be in a sales position can make it difficult to feel as though you are helping someone. I get this feeling each day.

    Cons

    It is incredibly hard to manage all aspects of this role but worthwhile.

    Advice to Management

    Listen to long term successful advice for direction on company culture. Reward what is the most important. Exceptional care and service.


  2. Helpful (1)

    "RCA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living part-time

    Pros

    The company is amazing. The company does its best to give comfort to residents in the facility. The company is helpful to college aged employees.

    Cons

    The pay could be better for RCAs and others. There are issues with residents rooms that seem to not get fixed fast enough. But I would highly suggest this company to others.

    Advice to Management

    I would suggest that maintenance be slightly quicker fixing issues in the residents rooms. Sometimes the issues stay the way they are for days or weeks at a time.

  3. "Thanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rca in Ann Arbor, MI
    Current Employee - Rca in Ann Arbor, MI
    Recommends
    Positive Outlook

    I have been working at Brookdale Senior Living part-time (Less than a year)

    Pros

    I love Working with the residents

    Cons

    I don't have any so far

    Advice to Management

    No


  4. "Server"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookdale Senior Living full-time

    Pros

    Brookdale Living is a fantastic place to have a family member stay. The staff are outstanding an hard working people.

    Cons

    The only down side is we are always understaffed in the dinning .

    Advice to Management

    Management is good.


  5. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living part-time

    Pros

    Easy to do, the residents

    Cons

    The residents are sometimes cranky


  6. "Rca"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Rca in Mentor, OH
    Current Employee - Rca in Mentor, OH

    I have been working at Brookdale Senior Living full-time (More than a year)

    Pros

    Rewarding relationships and great bonds

    Cons

    Unorganized management and no consistency

    Advice to Management

    Stop changing the employee policy


  7. "Every community has it's ups and downs but overall I love this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Tacoma, WA
    Current Employee - Sales Manager in Tacoma, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living full-time (More than 8 years)

    Pros

    There is no job that is more rewarding than working with seniors. Most of them are grateful, and so are their families. Also the relationships I've made with my coworkers are amazing. The benefits are great and I feel supported by my ED and my district team.

    Cons

    I am not a caregiver but I wish they were paid more. They have the hardest jobs and without them what would this company be?

    Advice to Management

    It's really a bummer to not be recognized at the corporate level for tenure anymore. They used to send out pins and plaques and you could choose a gift from a catalog. If you have to cut a program, that's a bad place to start.

  8. "could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time

    Pros

    1. it feels like you gain multiple grandparents by caring for residents
    2. free wisdom/advice on life
    3. a few residents have fun pets (great de-stressor during the shift)
    4. a sense of satisfaction from making residents' last stage of life enjoyable and comfortable

    Cons

    1. pay could be A LOT better
    2. high turnover among coworkers
    3. you make a friend and then they leave (quit, coworkers), move, or pass
    4. emotionally taxing on some days
    5. lack of training
    6. poor communication between supervisors and employees

    Advice to Management

    Pay employees better. Their motivation and productivity will increase. Give bonuses if you call someone in on their day off.


  9. "LVN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living full-time

    Pros

    Good benefits good foods, family atmosphere

    Cons

    Inconsistent staff, not enough staff, no good communication


  10. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Jacksonville, FL
    Current Employee - Marketing in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time (More than 10 years)

    Pros

    Great people, they hire very well

    Cons

    A very numbers driven corporation, in an industry that should be care / need driven.

    Advice to Management

    Allow marketing and sales more freedom in creating marketing materials. Stock photos look ridiculous in local magazines. Also, “Brandworks” needs a makeover and is out of touch with the design world and media layout programs. Allow creative people to create community specific ads with good programs of their expertise & choice...


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