Brookdale Senior Living Reviews | Glassdoor

Brookdale Senior Living Reviews

Updated September 25, 2017
2,052 reviews

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2.7
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Brookdale Senior Living CEO T. Andrew Smith
T. Andrew Smith
723 Ratings

2,052 Employee Reviews

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Pros
  • Not only great co-workers, but the residents are great customers to work for (in 62 reviews)

  • Residents are wonderful and they have many activities to choose from, thanks to a great activities director (in 39 reviews)

Cons
More Pros and Cons

  1. Helpful (7)

    "Good Management with Poor Hiring Skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - STNA in Westlake, OH
    Current Employee - STNA in Westlake, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time (Less than a year)

    Pros

    Management is Supportive and encouraging, with feedback given in a productive way. Residents are wonderful and they have many activities to choose from, thanks to a great activities director.

    Cons

    Short staffed. Management continually snowed by interview candidates. Recently hired staff are surly and rude to residents and coworkers. Very "know it all" attitude that is off putting to co-workers and residents. Management can be out of touch with staff on the STNA level. Mgmt. relies on staff members to police each other, rather than a supervisor or work lead, causing animosity between co-workers.

    Advice to Management

    You give great feedback when you are aware of what is happening on the STNA level. Stop relying on your staff to report each other, it is a poor system and does not work. Yes, sometimes it is necessary for something to be reported; however, the majority of the time, a supervisor or work lead needs to be stopping the behavior before it starts. That NEVER happens at Brookdale, in Skilled Nursing. Excellent STNA's have stopped reporting anything they see because of retaliation and animosity between staff members. It's expected of a supervisor or work lead because it is their responsibility. Managing by relying on co-workers to tell on each other is a recipe for disaster even if what is being reported is legitimate. There are currently 3 excellent STNA's on second shift actively seeking to transfer or leave Brookdale all together due to the poor choices in new staff and the way that you rely on staff members to police eachother, causing animosity and retaliation. You have a mess to clean up and you aren't even aware of it.


  2. "Aide"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookdale Senior Living part-time

    Pros

    Loved the residents and staff

    Cons

    Hours and schedules can change and you have to be willing to be accomodating

  3. "The individual building is awesome but corporate likes to overwork people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Med Tech in Salt Lake City, UT
    Current Employee - Med Tech in Salt Lake City, UT
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Brookdale Senior Living full-time (More than a year)

    Pros

    Good wages excellent managment at building

    Cons

    Corporate company. Doesn't care about staff or residents just padding the bottom line

    Advice to Management

    Listen to the aides about what can make the residents get better care


  4. "Stop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Brookdale Senior Living full-time

    Pros

    Pay is fair. Hours are fair.

    Cons

    Can be better with employee relations.


  5. "Business Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brookdale Senior Living full-time

    Pros

    Promote from within the organization, mentorship and training

    Cons

    Sometimes have unrealistic goals for staff working

    Advice to Management

    Consider front line staff when making goals for the community and organization as a whole


  6. "Registered Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Columbus, OH
    Current Employee - Registered Nurse in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brookdale Senior Living full-time (More than a year)

    Pros

    The residents there are truly amazing. You learn so much from such diverse people. Many of the staff were also exceptional.

    Cons

    Management started out great, but left and the replacements really didn't care about current staff or residents. Only seemed to be out to bring in new of both. And when an accident occurred, they did nothing to support the injured party!

    Advice to Management

    Be more supporting to staff and residents. Don't just SAY you are going to listen to concerns, actually DO listen, and then make improvements accordingly. Fire those who are responsible for injuries to others, and not those who did nothing wrong!


  7. "Going through transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Director in Nashville, TN
    Former Employee - Financial Director in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Brookdale Senior Living full-time (More than 3 years)

    Pros

    rewarding to work with the residents and some really great employees as well. Fun to work in a community setting and work-life balance is pretty good.

    Cons

    sometimes there are questionable management decisions and compensation is not great

    Advice to Management

    Focus on the resident has been lost. There is too much focus on the bottom line, something specifically mentioned in the cornerstones. Not enough emphasis on good hiring and there have been times when managers made questionable decisions.

  8. "Opinion"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookdale Senior Living full-time

    Pros

    The residents where always well taking care of .

    Cons

    Always worked short staffed.


  9. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Garland, TX
    Former Employee - Server in Garland, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brookdale Senior Living part-time (Less than a year)

    Pros

    Great working environment and great managers.

    Cons

    None, I have nothing bad to say about them.

    Advice to Management

    None.


  10. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Bloomington, IN
    Current Employee - Sales Manager in Bloomington, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living full-time (More than a year)

    Pros

    Great pay
    good holidays and benefits
    great residents
    rewarding career

    Cons

    Upper management is out of touch.

    Advice to Management

    Be nicer to your teams. Afterall, WE are the ones on the front lines...please be respectful when addressing, collaborating and working with us.


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