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Brookdale Senior Living Reviews

Updated February 21, 2018
2,248 reviews

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2.8
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Brookdale Senior Living CEO T. Andrew Smith
T. Andrew Smith
807 Ratings

2,248 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    "Amazing job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Tonawanda, NY
    Current Employee - Anonymous Employee in North Tonawanda, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living full-time (More than 10 years)

    Pros

    I get to live the mission everyday. To be in a sales position can make it difficult to feel as though you are helping someone. I get this feeling each day.

    Cons

    It is incredibly hard to manage all aspects of this role but worthwhile.

    Advice to Management

    Listen to long term successful advice for direction on company culture. Reward what is the most important. Exceptional care and service.


  2. "Very Engaged Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Dayton, OH
    Current Employee - Anonymous Employee in Dayton, OH
    Recommends

    I have been working at Brookdale Senior Living full-time

    Pros

    Caring staff. Great residents.

    Cons

    none I can think of.

    Advice to Management

    Keep up the good work.

  3. Helpful (72)

    "Good Management with Poor Hiring Skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - STNA in Westlake, OH
    Current Employee - STNA in Westlake, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time (Less than a year)

    Pros

    Management is Supportive and encouraging, with feedback given in a productive way. Residents are wonderful and they have many activities to choose from, thanks to a great activities director.

    Cons

    Short staffed. Management continually snowed by interview candidates. Recently hired staff are surly and rude to residents and coworkers. Very "know it all" attitude that is off putting to co-workers and residents. Management can be out of touch with staff on the STNA level. Mgmt. relies on staff members to police each other, rather than a supervisor or work lead, causing animosity between co-workers.

    Advice to Management

    You give great feedback when you are aware of what is happening on the STNA level. Stop relying on your staff to report each other, it is a poor system and does not work. Yes, sometimes it is necessary for something to be reported; however, the majority of the time, a supervisor or work lead needs to be stopping the behavior before it starts. That NEVER happens at Brookdale, in Skilled Nursing. Excellent STNA's have stopped reporting anything they see because of retaliation and animosity between staff members. It's expected of a supervisor or work lead because it is their responsibility. Managing by relying on co-workers to tell on each other is a recipe for disaster even if what is being reported is legitimate. There are currently 3 excellent STNA's on second shift actively seeking to transfer or leave Brookdale all together due to the poor choices in new staff and the way that you rely on staff members to police eachother, causing animosity and retaliation. You have a mess to clean up and you aren't even aware of it.


  4. "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    management, fun, teamwork, flexible and generuos

    Cons

    pay, short staffed, gossip, schedules


  5. "Better treatment for the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Assistant in Citrus Heights, CA
    Former Employee - Medical Assistant in Citrus Heights, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Brookdale Senior Living full-time (Less than a year)

    Pros

    Clients are very sweet and loving and lovable. The employees in upper management some are nice. There order of house the house are set up is good.

    Cons

    They treat the workers bad. There's no respect for the workers that actually work there's too much gossiping and drama.

    Advice to Management

    Make sure the hard work don't go unnoticed


  6. "Med tech aide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Med Tech Aide in Kenosha, WI
    Current Employee - Med Tech Aide in Kenosha, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Brookdale Senior Living full-time (Less than a year)

    Pros

    Meny great co-workers and fantastic residents. Decent Wages.

    Cons

    Not great New hires, Priority is not put where it should be. Insurance is high cost with big deductibles.

    Advice to Management

    Don't keep the lazy uncaring people, make HR do their job. Place priority on residents not on whining workers.


  7. "Not a career"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Brookdale Senior Living part-time

    Pros

    Better to be a pharmacy tech

    Cons

    Little room for promotion, pay raise

  8. "Staff"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The understaff was great and the residents.

    Cons

    The upper staff needed a little help


  9. "cna"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caregiver, CNA in Charlotte, NC
    Former Employee - Caregiver, CNA in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brookdale Senior Living full-time (Less than a year)

    Pros

    My residents and co-workers & co-workers are the best. Teamwork was a plus.

    Cons

    Over time this job can be hard on your body.

    Advice to Management

    Thank you for the oppertunity.


  10. "Commissions are awful with new structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Counselor in Austin, TX
    Current Employee - Sales Counselor in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Brookdale Senior Living full-time (More than a year)

    Pros

    The time off is nice as well as the company structure. The insurance place is accepted at most places. Brookdale truly does grow it’s employees that show dedication.

    Cons

    The new sales commission structure is awful. They took away referral bonuses when you refer to other Brookdale communities, and the network bonuses as opposed to community occupancy bonuses are discouraging.

    Advice to Management

    Go back to the old sales commission structure.


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