Brookdale Senior Living Employee Reviews about "upper management"

Updated Jan 9, 2021

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3.1
48%
Recommend to a Friend
60%
Approve of CEO
Brookdale Senior Living President and CEO Lucinda Cindy Baier
Lucinda Cindy Baier
433 Ratings
Pros
  • "Nice people and residents are great(in 101 reviews)

  • "Stable company with focus on resident care(in 78 reviews)

  • Cons
  • "Turnover of upper management happens frequently(in 136 reviews)

  • "high turnover people leaving for other jobs(in 79 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 5.0
      Current Employee

      Dining Room Manager

      Dec 15, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      pay, benefits, great residents, co-workers,

      Cons

      work-life balance, upper management drama

      1 person found this review helpful
    2. 3.0
      Former Employee, more than 1 year

      Okay

      Jan 9, 2021 - Caregiver, CNA in Scotts Valley, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Residents are all lovely people

      Cons

      Disorganized chaos from upper management

      Continue reading
      1 person found this review helpful
    3. 2.0
      Former Employee, less than 1 year

      Poor management

      Nov 12, 2020 - Resident Care Assistant/Med Tech in Jacksonville, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The residents are great! Most coworkers are helpful

      Cons

      Inexperience management, they operate on the buddy system. If you are not part of that circle then they try to slave you, and going to upper management or hr does you no good, because they are in that circle as well. The pay is much less competitive to many of the other alf's Jacksonville. Although they have recently changed names the management is still the same

      Continue reading
      1 person found this review helpful
    4. 2.0
      Former Employee, more than 3 years

      Poor management

      Nov 29, 2020 - Caregiver 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Room to move up Helping people who live there

      Cons

      Poor management Long term care is business model. . . Upper management very disconnected from the business mission.

      Be the first to find this review helpful
    5. 1.0
      Former Employee, more than 3 years

      Used and abused

      Jan 11, 2020 - Healthcare Worker in Jersey City, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are truly people who work here who strive to make a difference and do the right thing every day. They make the struggle bearable

      Cons

      The building I was in had no less than 4 different Administrators in less than two years, 2 changes in Regional Leadership and was always short management, personnel, staff, you name it. But rather than praise those who kept it together during all of these issues and continued to care for those entrusted to out care, at the first opportunity upper management created bogus issues in order to relieve those who had spent 90 plus hours weekly making sure their building continued to run. And why? Because they wanted to fill the building with residents who were not appropriate by rule or regulation, and didn't want any push back while accomplishing their illegal and immoral mission. If you lack a moral compass than this is your dream job Otherwise, I suggest you look elsewhere. You can combine the business of healthcare with solid values that you actually live, not just print onto paper to look good. Unfortunately Brookdale doesn't live its mission statement. It is nothing but a bunch of words that are meant for PR and to make the shareholders feel warm and fuzzy.

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      1 person found this review helpful
    6. 1.0
      Former Employee, less than 1 year

      Not a great company

      Nov 11, 2020 - Resident Activities Director in Northampton, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The residents are definitely the best part of the job, as well as the pay.

      Cons

      No connection to upper management, little regard for COVID policy.

      1 person found this review helpful
    7. 3.0
      Current Employee, more than 1 year

      Nurses are overloaded, understaffed

      Sep 5, 2020 - Health and Wellness Director in Monroe, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, top pay, companionate resident Caregivers

      Cons

      Over worked and understaffed, upper management doesn’t consider work life balance , upper management isn’t present in the communities, too many meetings

      1 person found this review helpful
    8. 1.0
      Former Employee

      poor

      Oct 15, 2020 - Caregiver in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly residents, ppe offered during covid

      Cons

      Poor work condition and upper-management

      1 person found this review helpful
    9. 3.0
      Current Employee, more than 5 years

      Changing a lot

      Sep 1, 2020 - Sales Manager in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Better benefits than years before.

      Cons

      Change in attitude and pressure from upper management

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    10. 1.0
      Former Employee, more than 3 years

      Could be a good company if they stopped putting profits above people

      Jun 9, 2020 - Director of Dining Services in Naples, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My direct manager, the ED, was great to work with. She truly cared about myself and the residents, and was a great mentor to have in senior living. The management Team I worked with in the building were great as well. I also developed some great relationships with the seniors I was serving, meeting people and hearing stories I will treasure for a life time. I learned a lot of what 'not to do' in this industry, which can be just as valuable as learning 'what to do'.

      Cons

      -Low pay for hourly employees: Laughably low pay, with minimal raises. -Senior level management (regional, district, etc.) was awful, zero support and zero touch with their communities. They had literally no clue how to engage their employees. They also had issues with blatant disregard for protected classes when it came to hiring and workplace behavior. Many accounts of discrimination of employees based on age and sexual preferance. -Budget was tight to the point of unatainability. They simply did not invest in their properties or people. Budgets were a joke, running threadbare staff to the point where service was due to decline. -An obvious culture of profit above people. Corporate management cared only about profit, to the expense of the seniors they served, and the expense of the workers they hired. Pay was low, suppliers were garbage, food quality and service quality was non-existant because of this. Told at one point to lie to residents to hide a change in purveyors for cheaper quality food, so they would not know. All this to line corporate management pockets. The culture of profit was disgusting and came at the expense of many peoples well being (residents and staff) -The Brookdale 'way' is to take all laws and regulations and add on top of them. This bureaucratic red tape makes upper management feel better, but the reality is they don't provide enough resources, or pay, to actually realistically adhere to their bloated and frankly useless policies. -Poor recruiting of care giving staff. Anyone can become a caregiver and it showed. I'd never seen a staff of so many people with the title 'care' and they don't CARE. They were downright rude and mean to the residents on the best of days, and vile on the worst. Residents constantly complained of this, on to deaf ears. -Ultimately the residents, who are the whole reason anyone is there, were always put on the back burner to profit. Their needs and comfort was secondary and it was awful.

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      3 people found this review helpful
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