Brooklyn Academy of Music Reviews | Glassdoor

Brooklyn Academy of Music Reviews

Updated April 11, 2017
37 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Katy Clark
5 Ratings

37 Employee Reviews

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  1. "Desktop Support/Office 365 Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support/Office 365 Administrator in Brooklyn, NY
    Current Employee - Desktop Support/Office 365 Administrator in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brooklyn Academy of Music full-time (More than 3 years)

    Pros

    Great environment, great team, Great place.

    Cons

    No Cons working for BAM


  2. "Decent place to work, but only for a little while"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Coordinator in New York, NY
    Current Employee - Finance Coordinator in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brooklyn Academy of Music full-time (More than 3 years)

    Pros

    Free shows, nice people, good location in Brooklyn

    Cons

    low pay, employees not really valued, most supervisors are not good

    Advice to Management

    invest in better managers and better employment retention (mostly via higher salary)


  3. "Archivist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Archivist in Brooklyn, NY
    Current Employee - Archivist in Brooklyn, NY
    Recommends
    Neutral Outlook

    I have been working at Brooklyn Academy of Music part-time (More than a year)

    Pros

    It's always rewarding working at a non-profit organization. They may not be able to hire everyone full-time or offer a competitive salary, but they treat their employees with respect and give them perks whenever they can. With your BAM ID, you get free entry to several museums and movie theaters around the city.

    Cons

    There are no cons that I can think of, besides not being able to work full time. Other than that, this is a great place to work.

    Advice to Management

    I can't think of anything to say. Thank you for everything, and I hope that I can continue working at BAM for a long time.


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  5. "Telefund Membership Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Representative in Brooklyn, NY
    Former Employee - Membership Representative in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Brooklyn Academy of Music (Less than a year)

    Pros

    Free tickets to great performances, movies and visual art events, great location

    Cons

    Low pay, hard to get a FT position no matter what your qualifications

    Advice to Management

    Pay what the cost of living requires for ALL postiions, not just Exec staff


  6. "good company overall."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Usher in New York, NY
    Current Employee - Usher in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good work/life balance. Great cultural values.

    Cons

    not enough room for promotions. Can be hectic sometimes.


  7. "Engaging atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, NY
    Current Employee - Anonymous Employee in Brooklyn, NY
    Recommends
    Approves of CEO

    Pros

    Employees have the opportunity to see wonderful performance and film free or at a discount. You may be exposed to new work that you might not have chosen to see on your own, making new discoveries and expanding your horizons. You have the opportunity to see how a performance grows during a run. Colleagues are kind, talented and enthusiastic. In general, the face-to-face customer service experience is more rewarding than anticipated. Patrons are sophisticated and interested in what you know about the production and the history of the theater. Patrons are grateful for your assistance and effectiveness, and express it. You have scheduling flexibility, if needed.

    Cons

    As a part-time employee, there is no health insurance, etc. You may not get work every week, or as much work as during the week as you would like. The job is more involved than you might expect; you are responsible for safety concerns that require vigilance and multi-tasking. Patrons may be rude or dismissive.

    Advice to Management

    It will be interesting to see how the organization evolves under the incoming president. On occasion, a performance may be understaffed, which makes it more difficult to assist patrons and monitor safety concerns.


  8. "Stable, but subsistent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiscal Assistant in Brooklyn, NY
    Current Employee - Fiscal Assistant in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Brooklyn Academy of Music full-time (Less than a year)

    Pros

    free shows, relaxed work culture

    Cons

    salary is terrible, even for nonprofits and in this city, hard to live on

    Advice to Management

    hire fewer employees and raise salaries. Or just raise salaries and increase fundraising to match


  9. "Usually fun, but can be stressful at times."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Usher in Brooklyn, NY
    Current Employee - Usher in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brooklyn Academy of Music part-time (More than a year)

    Pros

    BAM can be a very fun place to work. Bosses are grounded, friendly, and understanding. There are many opportunities to view free performances during work hours, and the employee discount is valid at all three theaters, as well as BAM Rose Cinema. Co-workers are a very diverse group. Many are theater nuts, dancers, actors, or other types of artists. Most are very friendly and intelligent, which can make for very entertaining pre-show conversation. Scheduling is incredibly flexible, allowing room to pursue other endeavors without the pressure of commitment.

    Cons

    Like in all customer service jobs, patrons can be rude/impatient, especially if they aren't regulars. Because of this, some shows can be very stressful during initial seating, as you'll sometimes get a mad rush of patrons. The salary could definitely be better, considering the level of customer service ushers are expected to provide.
    Flexible scheduling means you aren't always guaranteed work. Currently, ushers are paid minimum wage, and shifts are typically available in 4 hour chunks. This does two things, first and best, you're paid for a 4 hour shift even if a show lasts only 1 hour. However, "overtime" is rare, and staff is staggered to avoid having to pay all ushers overtime.
    There doesn't seem to be much room for growth, but at the same time this isn't a career.

    Advice to Management

    Pay ushers better (at least the ones who have been with the company for a while). They interact with the client base directly, and as such, they are the strongest (and sometimes only) human connection to the theater that many patrons have. Though not very demanding in terms of responsibilities, ushers are often the ones to feel the brunt of a patron's dissatisfaction, whether it is the usher's fault or not.


  10. Helpful (1)

    "Almost perfect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Management (Unspecified) in Brooklyn, NY
    Current Employee - Senior Management (Unspecified) in Brooklyn, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at Brooklyn Academy of Music part-time (More than 3 years)

    Pros

    World class institution at a small town scale. A place where everyone knows everyone. I cannot recommend BAM highly enough for either the career stepping stone, or the Brooklynite who wants to stay right here and lift up the borough. BAM brought internationally recognized art to Brooklyn long before the recent "art boom" and is here to stay. The prestige only grows as time goes on.

    Cons

    We are stuck with a few outstanding hiring mistakes. The visual arts collection is especially embarrassing, with its abysmally bland curation at the level of hospital-waiting-room decor. Instead of paying for useless curators flights to acquire more and more corporate lobby garbage, put the money into hiring real talent who will grow our organization to the next level, and make it easier to fire those duds who "just aren't a good fit."

    Advice to Management

    I am the management, and as we all know, it is frustrating to get anything done in an institutional setting. Imagine how far we could come if everyone who holds a job here deserved to be here.


  11. "Awesome opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Theater Usher in Brooklyn, NY
    Current Employee - Theater Usher in Brooklyn, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Brooklyn Academy of Music part-time (More than a year)

    Pros

    Free movies for you and a guest, free performances if sold out.

    Very flexible scheduling, a week in advance.

    If you love performance art, movies, concerts, interviews, dance, and have some extra time, do it. The work isn't hard. You can network with other people since there are a TON of theater ushers, new and old.

    Cons

    This is a just part-time job for extra money in your pocket and the perks. Four hour shifts at most.

    The guests can be jerks, sometimes because of too many drinks from the bar, sometimes because they aren't listening, sometimes because that's their general personality. But that's customer service anywhere.

    Advice to Management

    After training new ushers, have them work within the first week at the least, so they remember what to do.


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