Brown & Brown Insurance Reviews | Glassdoor

Brown & Brown Insurance Reviews

Updated July 19, 2017
291 reviews

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3.0
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Brown & Brown Insurance President & CEO J. Powell Brown
J. Powell Brown
137 Ratings

291 Employee Reviews

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Pros
  • Great work environment, team oriented and benefits (in 14 reviews)

  • Good atmosphere, good benefits, good management (in 12 reviews)

Cons
  • Absolutely NO training for either the Marketing Assistant or Account Manager positions (in 15 reviews)

  • Low pay compared to other brokers in the same industry (in 11 reviews)

More Pros and Cons

  1. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Roseland, NJ
    Current Employee - Anonymous Employee in Roseland, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brown & Brown Insurance full-time (More than 5 years)

    Pros

    Friendly Environment. Cafeteria in building.
    Free workout classes.

    Cons

    Management focus on certain people.
    Micromanaging. Certain people think their priorities are more important than other in completing work

    Advice to Management

    Give people an actual chance.
    And don't ignore them.


  2. "Commercial Insurance Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lisle, IL
    Current Employee - Customer Service Representative in Lisle, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brown & Brown Insurance full-time (More than a year)

    Pros

    Great enviroment to work in. Very decentralized office.

    Cons

    There is no training. Only if you ask for training.

  3. Helpful (2)

    "Good Stepping Stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multimedia Developer in Charlotte, NC
    Former Employee - Multimedia Developer in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brown & Brown Insurance full-time (More than a year)

    Pros

    Plenty of resources. Informed staff. Professional. Highly focused on building successful businesses

    Cons

    Unconcerned with potential, outside of quarterly growth. Little concern with image, branding, or innovation.

    Advice to Management

    Take marketing and your image seriously. Pay your non management employees fair wages for the work and long hours. Care more about people and and doing good work rather than being mostly about profit. Also, the Cheetah isn't a great mascot. They're rather passive animals that only chase what's running from them. They're going extinct because they are so specialized and aren't adapting to their environment quickly enough.


  4. "Been here too long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Orange, CA
    Current Employee - Underwriter in Orange, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Brown & Brown Insurance full-time (More than 10 years)

    Pros

    The people are friendly. I like having health insurance. You can buy the company stock at a 15% discount but non management doesn't make enough to actually invest in that.

    Cons

    The pay is below average. My seat is far from the elevator.

    Advice to Management

    Pay more. Give raises every year. Let people transfer to other offices.


  5. Helpful (3)

    "Decentralized Company - Filter Reviews by Location!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brown & Brown Insurance full-time (More than a year)

    Pros

    Continuing education is a must for every position in the company and there is now an internal team providing robust training solutions in the form of Brown & Brown University. BBU currently has 2 schools (sales and service), but will add many more in the next 12 months (HR, finance, internal operations, acquisitions, IT, leadership, etc).

    Management is very encouraging and treats us like professionals. Keep in mind, this is specific to my team/department. It's a decentralized company, so I can't speak for everyone. The management of my team is the number one reason that I'm happy in this position and would like to finish my career with this company. I wish everyone at B&B could say that.

    PTO was just changed to DTO, so I now have more time available to me (was 2 weeks/year, now 5/year).

    Cons

    The decentralized nature can cause some confusion. Reading reviews on this company as a whole won't help you in your research. Filter by location to get a better picture of the office you'd be working in. Management is different in each and they set the tone.

    The company as a whole isn't great at communication or branding/marketing. However, they now have a team working on that and I believe change will come quickly. The same goes for learning and development. The resources are there, but they aren't communicated well.

    Bonuses are abundant, but they are taxed as gifts. Even a $100 gift card is taxed. My annual bonus was taxed at almost 40% last year. I don't know if that's typical or not. Frankly, I expected that most of my bonus would disappear into taxes. I just wish I would have negotiated better so my take home would be a bit higher. That's on me.

    I was taken aback by how expensive the medical insurance is here. Luckily, I can get it through my spouse.

    Advice to Management

    It's apparent that some movement is being made to get the company into modern times. But frankly, you are moving too slow. Brown & Brown has the reputation of being "old school" and not in a good way. You see this as a testament of work ethic, but prospective teammates see it as behind the times in technology, security, marketing, employee development, etc. Brown & Brown doesn't look or feel like the successful company that it is. You can do better!


  6. "Decentralization leaves everyone fending for themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Broker in Oak Brook, IL
    Current Employee - Associate Broker in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Brown & Brown Insurance full-time (More than 3 years)

    Pros

    Employee stock purchase plan is a great investment tool and other ancillary benefits are very competitive, and education is supported.

    Cons

    Extremely difficult to move upwards within the company. Each office and broker works independently and therefore the goals of the entire organization are not supported.

    Advice to Management

    Young professionals need a more direct route to production rather than work as an account manager until you are deemed "ready". Many opportunities are lost because associates are not used to their own capacity.


  7. Helpful (1)

    "Senior Software"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Daytona Beach, FL
    Former Employee - Senior Software Engineer in Daytona Beach, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Brown & Brown Insurance full-time (More than 3 years)

    Pros

    Brown grows by aquirining companies and their employees. All employees which I worked with were let go within three years. I tried to hold on myself but didn't make it. Luckily I found a job that was a better fit within 3 weeks and I am happy there. I am grateful for the paychecks I got but I probably wasted time at Brown & Brown regarding my career.

    Cons

    Above average stress, division employees don't get raises, dysfunctional processes with no plan for an automation strategy as they rely on the carrier systems mostly.

    Advice to Management

    No advice. It's your company. Your making money so what if you step on a few toes? It was best for me to part because my stress level was not healthy working there. I am a better employee without that manufactured stress.

  8. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Tampa, FL
    Current Employee - Senior Account Manager in Tampa, FL
    Neutral Outlook
    No opinion of CEO

    I have been working at Brown & Brown Insurance full-time (More than a year)

    Pros

    Great Benefits, Vacation Plan and co-workers.

    Cons

    Salary too low. Also the fact that each office is run as an independent profit center means some are operated very cheaply to the point that you have to provide your own office supplies.

    Advice to Management

    Pay more for experienced people.


  9. Helpful (2)

    "...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    No pros for working here unless you want to be a slave to people who will never appreciate you. The younger you are, the more they take advantage of you. If you have an education, don't lower yourself by working here.

    Cons

    Unprofessional work environment. Get ready for favoritism. This fraternity environment is beyond ridiculous. Horrible hours for nothing. You're a slave to the company with a joke of a salary. No one knows what they're doing. Wouldn't recommend to anyone I care for.

    Advice to Management

    Learn to be more professional. You're an embarrassment.


  10. Helpful (3)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Maitland, FL
    Former Employee - Underwriter in Maitland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brown & Brown Insurance full-time (More than a year)

    Pros

    A guaranteed paycheck every two weeks is about all they guarantee and having most holidays off are good. But can't really say anything else much more for pros

    Cons

    Don't work here unless you're prepared for a lot of favoritism and work not being evenly distributed because of it

    Advice to Management

    Treat people fair and pay them what they're worth!!


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