Brown & Toland Reviews | Glassdoor

Brown & Toland Reviews

Updated February 8, 2017
66 reviews

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2.4
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Brown & Toland CEO Richard Fish
Richard Fish
49 Ratings

66 Employee Reviews

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Pros
  • Great location in SOMA for Happy Hours and lunches with coworkers (in 7 reviews)

  • easy commute and friendly employees (in 4 reviews)

Cons
  • Mangers play favorites and there is no room for growth (in 3 reviews)

  • There are nice employees, but there is a very strange hierarchy within the company, like a "Good Ole Boy's Club" mentality (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Changes afoot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager II in Oakland, CA
    Current Employee - RN Case Manager II in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Brown & Toland full-time (More than 3 years)

    Pros

    The Clorox building location is perfect for commute. Beautiful office with free coffee among other amenities.

    Cons

    Sometimes the best ideas get missed amongst the disorganization and personalities can be intense at times.

    Advice to Management

    Personal connection and engagement with staff will create a strong inovative team.


  2. "Questions Management Integrity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Coordinator in Oakland, CA
    Former Employee - Referral Coordinator in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Brown & Toland full-time (More than 3 years)

    Pros

    Once a very healthy work environment to work in.

    Cons

    Company work morale begin declining early 2016 season.

    Advice to Management

    Hirer more positive, self motivated, environment freely working employees.


  3. Helpful (1)

    "Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Brown & Toland full-time

    Pros

    Office location was great. Recruited new team members to add diversity and new thinking. San Francisco spirit.

    Cons

    Losing market share and financials are getting worse. Is your business model extinct? Moved out of San Francisco which is the market they serve.

    Advice to Management

    Change your approach to how you treat your employees. Invite new thinking to disrupt the tried and true that is no longer working.


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  5. Helpful (2)

    "DO. NOT. APPLY. HERE! Do yourself a favor and RUN the other way!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brown & Toland full-time

    Pros

    Benefits were ok. Company left pristine location in SF near the ballpark for Oakland in March, 2016 - it's alright but employees always have to leave early if there is a planned protest for the area.

    Cons

    No one in management understands corporate strategy to keep the company moving in the right direction. They just laid off a bunch of people - finances are out of whack. If you are part of their loyal, royal clan, you will get away with bad performance, bad attendance - if not, watch out. They have had high turnover in their management group in the last few years - all good people that were laid off or quit.

    Advice to Management

    Advice to the Board - get rid of the old loyal royal management group and start over or the company will continue to decline.


  6. "Medical group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in San Francisco, CA
    Former Employee - Registered Nurse in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Brown & Toland full-time (Less than a year)

    Pros

    Great location in the East Bay

    Cons

    Down sizing of current staff

    Advice to Management

    Get up to date resources


  7. "The Board Needs to Get Involved!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brown & Toland full-time (More than 5 years)

    Pros

    Company has a surprisingly positive reputation nationwide, not just in the Bay Area. They're in a great location in downtown Oakland, convenient for those who commute. Office space is well designed. Company put in quite a few dollars in creating space that would "close sales" including a beautifully designed reception area and board room overlooking SF Bay Area.

    Cons

    HR beginning in 2016 has been left a mess and with no integrity which doesn't help morale. Leadership at the highest level make terrible decisions and most VP's under them are under performers because they are promoted to areas where they lack expertise or promoted with very little management knowledge and then left with limited training. They are very reactive, non-strategic and non-analytic which make them incapable of mapping out sound long term goals. They react when it's too late to change course. This is the reason the company struggles to make money and are in the current state they're in with lay offs. Leadership doesnt care much about preserving jobs, they care more about preserving theirs. Employees that have been famously named "lifers" are mostly non-performers as well, They have worked with the company for years and allowed to be "comfortable" no matter whether or not they have a good work ethic or have poor performance. They're well protected by Leadership regardless. The loyalty of the company is built around relationships rather than performance. For a very small company that needs to be nimble at all times, this is just bad business all around!

    Advice to Management

    My advice would be to the Board rather than Management. Take a closer look into the decisions key leaders make and others in their team and keep them on a short leash. There are people in management that have been with the company for years, make decisions and keep making the wrong decisions that cost the company significant amounts of money yet they're allowed to keep their jobs. Any other company would look at their performance and demote or fire them. For the sake of preserving jobs and avoid more lay offs, do the right thing! It's sad to see a company with an impressive nationwide reputation do so poorly and leadership at the highest level cannot capitalize on it specially in the positive economy we have been in for several years now.


  8. "Very focused, solid team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Human Resources in San Francisco, CA
    Former Employee - Director Human Resources in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brown & Toland full-time (More than 3 years)

    Pros

    High employee loyalty and engagement. Majority are long-tenured and highly skilled. Roles are well defined, and the reporting relationships are equally in tune with the overall business goals. Clear sight lines to various career paths and competitive compensation round out this employee centric environment.

    Cons

    Long tenure makes for slow career progression. Massive industry changes and reform make it difficult to increase compensation which could otherwise help make up for the slow career progression.

    Advice to Management

    Don't take the loyalty of employees for granted. Find creative ways to maintain engagement through real opportunities for leadership and skills development for all job levels.


  9. "Good place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Great coworkers, adequate pay, caring team

    Cons

    -Revolving door of employees, little PTO


  10. "Referral Services (UM Department)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Referral Services Coordinator in Oakland, CA
    Former Employee - Referral Services Coordinator in Oakland, CA
    Recommends
    Positive Outlook

    Pros

    The Referral Services Department is blessed with employees that know exactly what they are doing and are willing to share all of their information. Most coordinators have been there for 4-5+ years and some up to 26. As a Referral Services Coordinator, your direct coworkers (other coordinators, nurses, some MDs) will really make the job enjoyable for you. The office environment is lively and enjoyable which tends to make the days go by quickly. The new "Authorization Optimization" project really relieves a lot of the unnecessary busy work and gives you time to focus on challenging cases.

    Cons

    Brown & Toland is notorious for either keeping employees for a lifetime or having a quick turn around time. My main reason for leaving was because there wasn't much room for growth opportunity. Cross department communication is almost non-existent in some cases which causes some confusion. In this department promotion opportunities do not exist. If you are young and hungry you will be recognized but they really don't have anything to offer to keep you.

    Advice to Management

    Management should make an effort to promote from within the company. Brown & Toland is a great company for people looking to get their foot in the door. If more opportunities were provided they wouldn't have such a high turnover rate.


  11. Helpful (2)

    "Definitely not the best place to work!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Brown & Toland (More than 5 years)

    Pros

    Friendly people (not in management)

    Cons

    Too top heavy, horrible micro managing, lazy mangers. Mangers play favorites and there is no room for growth.

    Advice to Management

    Fire everyone and start over!!!



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