Bruster's Reviews | Glassdoor

Bruster's Reviews

Updated February 21, 2019
156 reviews

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3.5
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Jim Sahene
34 Ratings

Employee Reviews

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Pros
  • "It is a great first job for me to have because of all of the skills and experience that I have been able to gain" (in 16 reviews)

  • "Good way to improve customer service skills" (in 13 reviews)

Cons
  • "Minimum wage and you can get fat" (in 14 reviews)

  • "and it's a food service/customer service job so all the cons that come with that" (in 4 reviews)

More Pros and Cons

  1. "scooper at the best place ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scooper in New York, NY
    Current Employee - Scooper in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bruster's part-time (More than 3 years)

    Pros

    i love it hthere so much

    Cons

    it was kinda boring at times

    Advice to Management

    love it


  2. "good environment but horrible leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Lead
    Former Employee - Crew Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bruster's full-time

    Pros

    fun crews/customers and tips were great on summer nights

    Cons

    corporate came and shut down with no warning, making everyone stay to clean the store afterward for hours

  3. "Scooper"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bruster's part-time

    Pros

    Fun work environment, coworkers, free ice cream

    Cons

    Busy days are hard but the tips are usually better


  4. "Interesting volatility"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bruster's full-time

    Pros

    some managers are great, others, not so much
    free ice cream & arm workout

    Cons

    hours can easily change, managers can be tough


  5. "Bruster's In Orange- Working as Ice Cream Maker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ice Cream Maker in Orange, CA
    Former Employee - Ice Cream Maker in Orange, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bruster's part-time (Less than a year)

    Pros

    -You get a free ice cream every shift but it has to be a small cup (no cones) and only 1 flavor
    - You get a discount (which my manager did not tell me about)

    Cons

    Do NOT be an ice cream maker!!! They say it pays more but really it is only 50 cents more with no tips- scoopers get tips so they end up making WAY MORE than the ice cream maker even though the maker has a harder job. The owner Heather will watch over you like a hawk- she is very micromanaging. Even if she is not with you, she will watch you over the cameras. She makes the workers she likes the least do the grunt work like stack heavy boxes in the freezer (which gives you back pain and is like 30 min of standing in a really cold freezer every shift). Most of the job is cleaning dishes and doing Heather's random chores. Does not pay enough for what you are putting in. You are on call 24/7 and they get mad if you are not available for them. They only put schedules out a day in advance. Working here is just like working with a bunch of 15 year olds- even the manager acts like a kid. She gossips about employees and is totally unapproachable.

    Advice to Management

    - Make schedule's stable or put them out at least 2 weeks in advance
    - Do not micromanage, learn to have other workers be trainers or take a leadership class
    - Pay more or let the ice cream maker get tips- the hardest job shouldn't be getting the least amount of $
    - Offer pay raises or promotions for long term employees - this job currently is a train to no where


  6. "Literally never work at Brusters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Bruster's part-time (More than a year)

    Pros

    My co workers and thats it

    Cons

    Management tends to steal the tips that you made when you get paid under minimum wage already. Also you get no breaks at all or sent home all the time based on the staffing. Not allowed to stop moving in the shop even when it is dead around. One time we were forced to clean the ceilings. Management also tends to watch to watch your every move on camera and make comments over the intercom often. Also got sent home for eating a banana I paid for. The closing procedures cut corners and are not sanitary at all. You "dome" the ice cream with the same spade and the same cup of water. You also wipe off the spade with the same rag you are cleaning the cabinets with. It is disgusting there. Never work there or eat there.

    Advice to Management

    Care about your customers, and more specifically, your workers.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I loved being able to sample different kind of ice cream.

    Cons

    The pay isn't the greatest.

    Advice to Management

    Increase pay.

  8. "Current Crew Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Leader in Gainesville, GA
    Current Employee - Crew Leader in Gainesville, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bruster's part-time (More than a year)

    Pros

    Bruster's Ice Cream is a fun and friendly environment to work in. There are many soft skills that I have learned such as having good customer service skills, punctuality, and effective communication skills that I will be able to bring into my future career. It is a great first job for me to have because of all of the skills and experience that I have been able to gain.

    Cons

    I think one thing that could be improved would be to hire a few more employees to alleviate the hours on other employees.

    Advice to Management

    I think that one thing that will help customers to not be angry at the employees for not having a certain flavor would be to make one of each type of flavor such as one peanut butter, one coconut, one caramel, one cheesecake, etc. at all times in the store.


  9. "Scooper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Bruster's part-time

    Pros

    The owner of the franchise was nice and they were flexible

    Cons

    The owner let the high schoolers run the location for the most part which caused a lot of conflicts and gossip.

    Advice to Management

    You need to be more hands on in the store and talking to each employee before issues escalate instead of trying to step in at the very end


  10. "Only worked for a month and half"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ice Cream Scooper in Vienna, VA
    Former Employee - Ice Cream Scooper in Vienna, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bruster's part-time (Less than a year)

    Pros

    Easy interview
    Good summer job
    Friendly coworkers

    Cons

    High turnover rate of employees
    Short training time
    They'll cut your hours if you are struggling with the job

    Advice to Management

    Be more patient with your employees. The manager and shift supervisor would raise their voices at me when I made a mistake. Allow more training time than a few days.