Buchanan Technologies Reviews | Glassdoor

Buchanan Technologies Reviews

Updated July 21, 2017
50 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jim Buchanan
22 Ratings

50 Employee Reviews

Sort: PopularRatingDate

Pros
  • decent benefits for full time- good work/life balance (in 6 reviews)

  • Great company with great leadership (in 4 reviews)

Cons
  • Some of the worst benefits out there, low pay scale, limited promotion opportunities, (in 9 reviews)

  • Heavy call volume and unable to actually keep up with ticket que (in 2 reviews)

More Pros and Cons

  1. "A humbling work experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Buchanan Technologies full-time

    Pros

    Solid team environment, great lower/middle management team, diverse work environment, and a positively great working atmosphere.

    Cons

    Compensation is a bit on the lower end for the workload and skills required for entry-level positions.

    Advice to Management

    Overall a great place to work and grow, but the required workload for entry level positions should be better compensated.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time

    Pros

    Great company, Family Orientated.
    CEO is a great buy

    Cons

    Can sometimes be swept under the rug and forgotten about.

  3. Helpful (1)

    "Service Desk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Dayton, OH
    Current Employee - Service Desk Analyst in Dayton, OH
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time (More than a year)

    Pros

    Buchanan pays for any certification you want to take.

    Cons

    Management structure is awful. I am leaving the company without using 2 weeks of vacation because my boss has been out for 6 months of the year that I have been here.

    Advice to Management

    Staff Appropriately


  4. Helpful (1)

    "Service Desk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Haysville, KS
    Former Employee - Service Desk Analyst in Haysville, KS
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Buchanan Technologies full-time (More than 3 years)

    Pros

    Coworkers were great to work with and pleasant atmosphere.
    Clients were very easy to work with.
    Standard hours and weekends off

    Cons

    Management is more interested in micromanaging employees
    Very low pay and almost impossible to get raises
    Required to get certifications in order to get a minimal raise.

    Advice to Management

    Pay employees what they are worth!
    Stop micromanaging employees and treat them like human beings!!


  5. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Buchanan Technologies full-time

    Pros

    Most of the non-corporate people have been great to work with

    - CBT Nuggets Account
    - Unique clients to work for

    Cons

    - Limited 401k contribution
    - Expensive Health Plan
    - No yearly Cost of Living increase
    - No yearly review process
    - Limited communication with corporate personnel unless there are issues
    - Lackluster culture

    Advice to Management

    Look around the managed services market and improve offerings to be more competitive.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time

    Pros

    Flexible assignments, with awesome people.

    Cons

    Company perks are limited, overall 401k investing is limited.

    Advice to Management

    Learn how to capture new business, and expand.


  7. "Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Analyst in Charlotte, NC
    Former Employee - Help Desk Analyst in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Buchanan Technologies full-time (More than a year)

    Pros

    Pretty nice place to work.

    Cons

    They were not willing to grant raises to keep their people there. I was told after 1 year to find something better.

    Advice to Management

    Pay to keep those that were trained and reliable.

  8. "It's nice dealing with true people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Customer service is expletive in tune with the award winning people

    Cons

    Challenges are none at all . Everyone fits in and works well together

    Advice to Management

    Keep up the great work


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Desktop Support Technician in Grand Prairie, TX
    Former Employee - Desktop Support Technician in Grand Prairie, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Buchanan Technologies full-time (More than a year)

    Pros

    A contract company where you are full time with benefits. Nice facility in Grapevine that hosts some great company parties.

    Cons

    I don't really have any cons. I only left because a better opportunity arose but should I ever want to pursue contract work again, I would definitely consider Buchanan.

    Advice to Management

    Good job overall. No real complaints.


  10. "Helpdesk Specialist"

    StarStarStarStarStar
    Former Employee - Help Desk Specialist in Washington, DC
    Former Employee - Help Desk Specialist in Washington, DC

    I worked at Buchanan Technologies (More than a year)

    Pros

    Nice people and good training

    Cons

    worse pay for industry ever

    Advice to Management

    more money


Showing 50 of 51 reviews
Reset Filters