Buchanan Technologies Reviews | Glassdoor

Buchanan Technologies Reviews

Updated Oct 1, 2019

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3.2
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
91%
Approve of CEO
Buchanan Technologies CEO 	Jim Buchanan (no image)
Jim Buchanan
37 Ratings
Pros
Cons
  • "Very low pay and almost impossible to get raises(in 10 reviews)

  • "Low Pay and No Raises Is The Main Reason For Turnover(in 5 reviews)

More Pros and Cons
  1. "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time for more than 3 years

    Pros

    Great people benefits pay morale

    Cons

    Not enough interaction with HQ

    Advice to Management

    Send recruiters to the field more often

    Buchanan Technologies2018-02-21
  2. "Great for for new experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Service Desk Analyst in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time for more than a year

    Pros

    You learn basic troubleshooting skills and patience. Culture is definitely nice, I enjoy the company activities.

    Cons

    VERY LOW PAY. Hope you live with a spouse or partner, not sustainable income for a single person.

    Advice to Management

    Pay starting rate should at least be the country average or NEAR it.

    Buchanan Technologies2019-09-16
  3. "Sucked"

    StarStarStarStarStar
    Former Employee - Sales Representative 

    I worked at Buchanan Technologies full-time

    Pros

    there was none, no good things

    Cons

    The office was super small and unprofessional and hated every moment there

    Buchanan Technologies2019-10-01
  4. "Management breeds a controlling and manipulate workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Service Desk Analyst in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Buchanan Technologies full-time for more than a year

    Pros

    Cheap/Useless Certifications are paid for (ask for a real certification [MCSA/MCSE] and suddenly the training doesn't work), Very little real responsibility; if you want to cruise through a job that you just need to show up to, Buchanan is for you!

    Cons

    I cannot stress enough that the ONLY root cause of most employees stress, is one manager, who somehow has his hand in every aspect of the call center. The manager commonly refers to his desk as the "command center/'bridge'", as he does nothing but browse for things to buy and demean every person he contacts. I have directly addressed the demeaning talk, only to be followed outside on break to get a "talking to". The... things that the management believes they are allowed to say to employees are beyond belief. Common things like please or thank you are gone, any true care or desire to assist is non-existent. The referenced manager will commonly cut you off while describing the help you need, make you feel like an idiot, then tell you why they were right, and you're an idiot. Next time you need help, you attempt to resolve it yourself, then to avoid being talked down to, attempt to resolve the issue with a coworkers help, only to be told (upon noticing you're asking a teammate for help) that the manager is the ONLY person you can refer to for assistance! This is not a healthy atmosphere for technology development. If you want to go through hell to get into IT, Buchanan is for you! Living the Buchanan dream is seen as an ironic saying around the office.

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    Advice to Management

    There is too big of a divide between employee and management for any real advice to ever reach the people that can take action. It almost feels worthless to fill this field out. However, in hopes it will reach somebody. Look into the future of technology firms and what is successfully working in the workplace currently. The atmosphere you breed by not paying attention to how local management operates, allows your... company to slip out from under you. Most of our systems are not functioning, none of the paid for Microsoft tools are being effectively utilized, management does not want/believe they need feedback. This is effectively a dead end job for anybody entering this particular Wichita Call Center. Please Jim Buchanan - feel free to reach out for further explanation as I too believe you are not a terrible CEO and would correct the issues if they were known.

    Show More
    Buchanan Technologies2019-07-09
  5. "Basic easy entry to IT/ it’s OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Wichita, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time for more than 3 years

    Pros

    Depending on what team you get it’s slow. People are nice and there’s lots of green food days. Benefits are average/slightly below. Works great with schedules.

    Cons

    Stressful, underhanded management, pay is minimum. Calls are graded and reviewed, gets monotonous.

    Buchanan Technologies2019-05-07
  6. "Good company to start at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dodge City, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Buchanan Technologies full-time for more than 3 years

    Pros

    Good starting company to get your feet wet when you're considering this industry.

    Cons

    Difficult to advance. Difficult to address some HR issues.

    Advice to Management

    Look towards promoting from within.

    Buchanan Technologies2018-12-04
  7. "Call Center Service Delivery Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Analytics Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Buchanan Technologies full-time for more than 8 years

    Pros

    Responsive Management and Engagement - Very organized and proactive

    Cons

    Limited contact with resources

    Advice to Management

    None - Excellent Management and engagement with employees

    Buchanan Technologies2018-11-18
  8. "Service Desk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Wichita Heights, KS
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Buchanan Technologies full-time for more than a year

    Pros

    They are a good place to get some experience for your resume. Also, if your trying to get a certification, they will pay for a practice test and one test voucher. Also, if you get one of their good supervisors, your time at Buchanan will go well. I recommend that you have questions ready for your interview to determine if the manager is someone you would want to work for. It's also best if you know someone who... already works there to find out which supervisors are the good ones who are there for their employees.

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    Cons

    They have a few issues with communication within the company. Jim Buchanan seams like a nice guy, and I'm confident that he would address these issues if he was aware of them. At the location I worked we could hear one of the team supervisors yelling at people on his team from across the call center floor.

    Advice to Management

    I strongly advice that they survey their employees from time to time to find out about the areas of opportunity that need to be addressed. If survey results are compiled well, companies can tell what the areas of opportunity are, and where the issues are happening so they can provide appropriate mentoring of their managers. You can find some good employee surveys by searching for something like "glassdoor... employee satisfaction survey help manage managers"

    Show More
    Buchanan Technologies2018-08-04
  9. "Great Staff - Management is Detached"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Buchanan Technologies full-time for more than 5 years

    Pros

    Good working environment, great coworkers

    Cons

    2 groups of employees, the old-timers and anyone with less than 5 years

    Advice to Management

    Share the company goals with staff..an educated staff is an engaged staff and working toward a common goal

    Buchanan Technologies2018-06-03
  10. Helpful (1)

    "Probably wanna keep it moving on this one."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Prairie, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Buchanan Technologies full-time for more than 3 years

    Pros

    Opportunities to work with high end clients.

    Cons

    HQ....Little to no interactions with employees supporting thier clients. Management seems not care about thier employees, it's whatever the client wants and your needs and concerns are just that because they don't seem to care at all.

    Advice to Management

    Account managers could be more attentive..

    Buchanan Technologies2018-06-02
Found 70 reviews