Buffalo Lodging Associates Reviews | Glassdoor

Buffalo Lodging Associates Reviews

Updated August 17, 2017
23 reviews

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2.7
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Ronald R Kendall
14 Ratings

23 Employee Reviews

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  1. "Maintenance Supervision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Engineer in Cheektowaga, NY
    Current Employee - Chief Engineer in Cheektowaga, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buffalo Lodging Associates full-time (More than 3 years)

    Pros

    Great Company with great benefits. Upper management makes it so that you want to strive to be better.

    Cons

    During the hotel busy season sometimes the stress levels run high and a lot is expected with no time to catch your breath.

    Advice to Management

    Recognize the employees striving to make company better.

    Buffalo Lodging Associates Response

    Aug 18, 2017 – President

    Good evening,
    Thanks very much for taking the time to provide us with feedback about the company. I hope that you will take the time to meet with the appropriate leader in the company to discuss... More


  2. "Front Desk Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends

    I have been working at Buffalo Lodging Associates full-time (More than a year)

    Pros

    Hilton Discounts, job flexibility, managers that show appreciation of your efforts and more than enough opportunity for growth within the company.

    Cons

    At times communication, differing management styles, and under staffing.

    Buffalo Lodging Associates Response

    Jul 17, 2017 – President

    Thanks for taking the time to comment on your job satisfaction. It is great to know that you appear to enjoy your work. I wish we could be free of all issues for all of our team members, but that... More

  3. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Freedom to create your own work processes and structure with regional team.

    Cons

    Corporate regionals in both human resources, sales, and and operations that have no clue what they're doing. Lack of leadership, ownership, and knowledge of the hotel industry in the 21st century.

    Old fashioned way of sales/revenue management and operating hotels.

    President with stubborn and dated approach.

    Advice to Management

    Hire competent people versus promoting by tenure. Other companies are 10-15yrs ahead and it hinders your revenue generating capabilities.

    Buffalo Lodging Associates Response

    Jul 24, 2017 – President

    Good morning,
    Sounds like I could be doing a much better job. Unfortunately, you didn't give me much to go on so I can only welcome you to provide further comments. You can certainly continue to... More


  4. Helpful (2)

    "Not caring about employees, being overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Buffalo Lodging Associates full-time (More than a year)

    Pros

    Not too friendly. Many employees are not friendly. Rather than work together and accept change, they work against each other. There is no team work except being overworked.

    Cons

    There are many turnovers and we are understaffed and overworked. The benefits are not great for employees and management. Some management play both sides in order to get the job done. There is no care. The most loyal and dedicated employees are not valued. As long as the job gets done, the General manager does not care who he/she overworks. When you overwork an employee, the job is less productive. It causes the employee to burn out and look for another job.

    Advice to Management

    Reevaluate the working conditions. Hire more staff. Value your loyal employees. Don't work them so hard to the point the are burned out and have to look for another job. Think about why there are so many turnovers at your company.

    Buffalo Lodging Associates Response

    Apr 24, 2017 – President

    Good morning,
    Unfortunately, I cannot say that I am in any way shocked to see this review. I know when an employee wants a promotion and the management team feels he/she is not ready it can be... More


  5. Helpful (1)

    "Buffalo Lodging Associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Buffalo Lodging Associates full-time

    Pros

    Easy to move up in the company
    Good benefits

    Cons

    Pay is mediocre for area- lose alot of Managers because of this
    Work/life balance is nonexistant

    Advice to Management

    Work with AGMS to improve skills and knowledge of GM roles.

    Buffalo Lodging Associates Response

    Nov 3, 2016 – President

    Good morning,
    Thanks for taking the time to provide your comments. I would certainly be interested in getting a better understanding of the things you note as cons so we might be able to relook at... More


  6. Helpful (3)

    "Hotel Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Attendant in Wayne, NJ
    Former Employee - Hotel Attendant in Wayne, NJ
    Doesn't Recommend
    Neutral Outlook

    I worked at Buffalo Lodging Associates full-time (Less than a year)

    Pros

    Employee Discount on Hilton Hotels and affiliates is always nice .

    Cons

    Under-staffed and Under-paid . No real opportunity for long term growth.

    Advice to Management

    Hire staff that are consistent with quality of service

    Buffalo Lodging Associates Response

    May 6, 2016 – President

    Good evening,

    Please pardon my slow response, but I have been on vacation and my internet access has been spotty at best. I tried responding when your comments were posted, but without success... More


  7. "One of the best companies I've worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Newark, NJ
    Current Employee - Director of Sales in Newark, NJ
    Recommends
    Approves of CEO

    I have been working at Buffalo Lodging Associates full-time (Less than a year)

    Pros

    You can really make a difference and your efforts are appreciated!

    Cons

    I can't think of any yet. This company seems to really get it!

    Advice to Management

    Keep doing what you're doing!

    Buffalo Lodging Associates Response

    Oct 31, 2015 – President

    What a great way to begin my day. Thanks very much for your review. I hope we can, as you advise, "Keep doing what you're doing!" Likewise, I hope you will feel free to tell your team... More

  8. "Front Office Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office Supervisor in Buffalo, NY
    Current Employee - Front Office Supervisor in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Buffalo Lodging Associates full-time (More than a year)

    Pros

    Upward mobility, extra training program from time to time. Very supportive of advancing in company. Prefers to hire/promote from within.

    Cons

    Most managers are very supportive and flexible, but not everyone is.

    Buffalo Lodging Associates Response

    Sep 8, 2015 – President

    Good morning,
    Thanks very much for taking the time to write this review. As you know, we have just completed our annual Gallup survey to find out the satisfaction levels of our team members, so it... More


  9. Helpful (4)

    "Sweet then Sour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Former Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Buffalo Lodging Associates full-time (More than 3 years)

    Pros

    If at the right property you will want to achieve higher goals and expectations. Worked several properties, and always felt the most valuable under great leadership.

    Cons

    Beware of belittling, cliques, and if you don't belong to a clique having a target on your back. Terrible leadership at some properties will destroy the most loyal employees.

    Advice to Management

    Upper management need to surprise properties. Pre arrival notifications allow for not seeing a property in their true element. I also recommend making HR more accessible to employees or ex employees who still have unanswered questions or are in need of their guidance, yet have no idea how to contact.

    Buffalo Lodging Associates Response

    Oct 5, 2015 – President

    Hello,
    I appreciate your feedback, which, of course, causes me some concern particularly as it relates to your lack of awareness of whom to approach regarding human resource issues. Previously I... More


  10. "Wonderful Company with great leadership!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Buffalo Lodging Associates (More than 10 years)

    Pros

    I honestly read these reviews and I have to say the negatives mentioned are not completely accurate. I worked for this company a long time and the senior management was very knowledgable and were people who worked in the business many years and had a plethora of knowledge and understanding of how hotels are run. Are there high expectations? Yes, but they weren't unrealistic and they certainly were more than fair. And yes on occasion there was not a lot of openings for advancement because quite the opposite from what others said...I saw very little turnover during my time there because people were happy in their positions. However , whenever a job was posted they always posted internal first and I know firsthand if someone was ready they were promoted. They don't promote if you aren't ready and honestly HR did a very good job of explaining that in a way that wasn't making someone feel you were being slighted if you didn't get a promotion right away . That is good business practice because they don't want to set someone up for failure. Did I have to do work outside of my pay grade during my time there? Of course. Anyone who works in hotels should be well aware it is not a "one size fits all situation" and you are expected to help as needed. These negative reviews were posted by people who think you walk into a hotel as a front desk clerk and can become a GM in a month or who didn't want to do extra because they only wanted a pay raise but didn't want to prove themselves by stepping out of the box and helping as needed. This company was truly professional, consistent and more than fair in all aspects during my time there. I would highly recommend them to anyone starting out in the hotel business or who wants to get back in the business!

    Cons

    I honestly don't have any. They were fair, consistent and that was important.

    Advice to Management

    Keep up the great work! Very few organizations value their employees the way you all do and that's important!

    Buffalo Lodging Associates Response

    Aug 5, 2015 – President

    Good morning,
    Thanks very much for taking the time to post your comments about BLA. We do make every effort to be fair and honest in our dealing with employees, but I am sure we sometimes miss the... More


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