Bullhorn Reviews | Glassdoor

Bullhorn Reviews

Updated September 20, 2018
239 reviews

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4.1
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Bullhorn Founder & CEO Art Papas
Art Papas
197 Ratings

239 Employee Reviews

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Pros
  • "Great at managing work-life balance" (in 12 reviews)

  • "The perks are great as you really get chances to meet and engage with fellow coworkers free lunch on Wednesdays and first Thursday outings" (in 21 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Love this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bullhorn full-time (Less than a year)

    Pros

    - Fast-paced environment
    - Management encourages self-sufficiency and trusts you to handle challenges without micromanaging
    - Flexible work hours/ office and unlimited PTO
    - Career growth potential is off the charts

    Cons

    - The fast pace and shifting priorities can be tough for some to adjust to


  2. Helpful (14)

    "Support needs improvement desperately"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Bullhorn full-time

    Pros

    -peers are generally nice and helpful
    -lots of opportunities for advancement...IF you meet the their incredibly high metrics and their absurdly strict sick policy

    Cons

    The general feeling in Tier 1 Support is that management either doesn't care or is incompetent. While the promotion rate is fantastic, they completely fail to hire enough people in advance to replace the people they know they're going to lose, which puts the entire T1 staff at a massive disadvantage. They have unrealistic expectations, especially when taking over companies that have massive problems they don't bother to account for.

    There are extremely few women in leadership positions and they seem far more concerned about keeping leadership the boys' club rather than actually trying to include diversity in their management team.

    They underpay their employees. I know multiple employees who a) took huge pay cuts to come work for the company, and b) are literally receiving government assistance because the pay does not allow them to meet the needs of their family. But the company has no problem acquiring all these other problem businesses that they then dump on Support.

    The sick/unscheduled PTO policy is incredibly restrictive. You get 3 call outs in a rolling 12-month period. Considering the open floor plan (everyone exchanging germs) and that most people have kids, people are frequently ill and have to still be at work, or they risk losing their bonus and the ability to be promoted.

    The company tries to sell "unlimited PTO" as this huge perk, except good luck actually getting approved for it, and even then, you take a hit to your metrics for not being at work and risk losing your bonus.

    There is no communication and no accountability for support leadership. Directors & VPs basically say whatever they want to try to calm people down and make them less angry, but they don't ever stick to what they say. Case in point: the recent addition of a Senior Analyst position, where everyone selected was told their jobs wouldn't change and they wouldn't be expected to do more than they were already doing, but they already support more than one product and would handle some of the trickier troubleshooting. Within a few weeks, they're now being trained on additional things and being given responsibilities Tier 2 was handling.

    ...but wait, there’s more!

    On numerous occasions, at least one person in leadership has been observed (and heard) to be trashtalking Tier 1 analysts, usually female analysts, on the support floor in full hearing of their peers. There have also been instances of someone in leadership objecting to what an analyst was wearing and literally having her sent home because it was “inappropriate”, despite the fact that her clothing did not violate the (very relaxed and vague) dress code and was similar to clothing that other women wear at the office. There have been other instances of sexist behavior and microaggressions reported, but nothing is ever done about them, and expressing concerns about sexism at work is often met with retaliation.

    Unless you are a white male, this is not a safe space for you. Being promoted as a woman relies heavily on your performance of femininity. Don’t want to wear lots of makeup and dress super feminine? Good luck on being promoted. You are being judged on your looks. Men can wear whatever they want and it’s fine, but if you come to work in a hoodie regularly as a woman, well...you’re just not promotable.

    Leadership will constantly put impossible demands on you and increase your workload beyond reason, and then blame you when you don’t meet their goals. Multiple analysts with mental health concerns like anxiety or depression have had to double and triple their medication just to attempt to keep up with the strain. Overtime is encouraged weekly, including on the weekends, because they refuse to ensure they have enough staff to handle the volume of work. There is no work/life balance, because work takes over your life and you have to work overtime just to meet your goals, while simultaneously being told you’re not doing enough.

    Leadership has proven repeatedly they cannot be trusted. Other offices and other roles that aren’t Tier 1 Support seem pretty great. But Tier 1 Support is a dumpster fire that leadership just keeps pouring gasoline on, like they hope that maybe it’ll douse the flames.

    Advice to Management

    -Build trust. Analysts are required to make specific commitments and give specific time frames they’ll update the customers within. So practice what you preach, and then actually keep those commitments. Do what you say you’re going to. This will be a LONG process, particularly with how badly leadership is viewed currently. But it has to change and it has to start somewhere.

    -Communicate. Yes, we know things are bad. Yes, we assume you’re working to address the problem. But how? WHAT are you doing? Because from Tier 1, it looks like you’re sweeping it under the rug and crossing your fingers it’ll go away.

    -Pay your people fairly. For a company that is purchasing other businesses right and left, you pay your people that aren’t leadership horribly. Maybe instead of investing in companies that completely lack infrastructure, try investing in the support staff that forms the backbone of your company. Anyone not in leadership in the entire support structure: Tier 1, Tier 2, Enterprise Support, Ops, Training, Documentation, whatever, deserves an immediate and substantial raise for the crap they deal with on a daily basis.

    -Overhaul your sick policy. Seriously, it’s ridiculous and good employees are missing out on opportunities because of how unreasonably strict this is. Nowhere I have ever worked before has had this little room for BEING HUMAN, which is one of your core values. Practice what you preach.

    -Make leadership more diverse and inclusive. There is absolutely no reason for women to be so underrepresented in leadership.

    -Address your rampant issues with sexism in the workplace. A lot of it comes from leadership, and they only encourage the problem to persist when others see there are no consequences for those responsible.

    Leadership is out of touch with the reality that is working in Support. That needs to change.

  3. Helpful (2)

    "Concerned about Tier 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    I have been working at Bullhorn full-time

    Pros

    About Bullhorn as a Whole:
    -The people at Bullhorn are overwhelmingly the best people I've ever had the pleasure to work with and are the only thing that really keep the culture Bullhorn intact.
    -Bullhorn Cares gives employees a chance to take part in community service
    -Free food catered to the office on Wednesday and Friday
    -Amazing Parental Leave - no joke, Bullhorn seriously comes out ahead on this one and other things aside, I'm very proud to work for a company the provides an equal parenting experience to people of both genders
    -Social engagements paid for by the company such as First Thursdays, Summer Outings, and a Winter Event that are always a good time.
    -The work itself is actually really interesting and fun when you're not drowning in it.

    About Tier 1:
    -I'm going to mention the amazing people here again because the company's Tier 1 employees deserve their own shout out!
    -"Fun Fridays" can be a welcome distraction from the constantly broken products and high call volume (when those same things aren't keeping you from participating).

    Cons

    About Bullhorn as a Whole:
    -Poor communication between departments is an ongoing issue and causes a lot of undue stress
    -The company is growing very, very quickly and they're not adequately preparing for it. They've made some incredibly short-sighted decisions that they did not prepare their workforce for and it had caused a lot of stress and pain for both employees and customers.
    -Sexism is an issue in every department. Again, most of the people at Bullhorn are great, but there are bad apples and the responses to them from HR have not been as Zero Tolerance as I would expect.
    -As mentioned in previous reviews, the sick policy is strict and the company has not historically worked well with people who suffer from anxiety, depression, etc. This honestly largely falls to how understanding your direct supervisor is and what they will allow.

    About Tier 1:
    -The workload is very heavy and pretty much the only way to address all of it will be to work insane amounts of overtime. When you get tired of working so much, management and your operations team will be even more insistent with their requests.
    -If you're coming to Tier 1, I hope you like public shaming, because most of the management team you'll be involved with sure do! If you're really lucky, you'll be able to hear all of them talk about how Tier 1 as a whole just doesn't try hard enough, aww schucks!
    -There is limited sympathy among the leadership team for their employees "Being Human." People make mistakes, need time and hands-on assistance learning the ins and outs of complicated products, or even 3 minutes after one phone call before hopping onto another? Not as far as your management is concerned! In fact, despite encouraging you to work tickets between phone calls, they'll continually limit the time you have for that and insist you don't need it.
    -Most of management does not understand the position that they are leading and continue to set unrealistic expectations. Almost entirely, they either haven't supported the product or the call volume. Even if they were previously a Tier 1, when they tell you about their experience in the role it's obvious that it's changed immensely.
    -There is a growing animosity and distrust between the leadership team and their front line employees and instead of bridging the gap and taking ownership of what's happened, they make decisions that clearly express to us that the blame is on Tier 1.
    -When employees do come forward about issues they're seeing, there are two real outcomes. In one scenario, there are promises of change and genuinely positive interactions. Then there's either no change, or a change that shows they truly don't understand the position of the people they manage, which makes things even worse. Option number 2 is that you'll be written off completely and ostracizes. You're a trouble maker who stirs the pot and maybe you just aren't cut out for the position you've been working and succeeding in for more than a year already? This has repeatedly happened to employees who care about Bullhorn's culture and core values and have tried to bring their concerns to management/HR.

    Advice to Management

    Train your management team to be empathetic and respectful from the top down. Care about your employees and the impact that your choices are having on their stress levels and therefore their health and home lives. Also, people can hear the way you talk about them and I'm genuinely uncertain why your leadership team is convinced they don't?
    If you're not going to course correct though, stop pretending to be something you're not. Tier 1 is a standard call center. While there are a lot of perks from the company, it's a crapshoot on if your employees can experience it because of high call volume and workload.


  4. "Still trying to find an identity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Bullhorn full-time (More than 3 years)

    Pros

    Awesome culture and really great people that make this job exciting. They are also a market leader in the space and continue to innovate to outpace their competition. A really good product for an industry that lacks any sort of innovation.

    A great place to start your career in tech and learn the ropes. You can essentially carve out your niche in this company since they are growing so fast.

    Art is an amazing CEO, really cares about his employees and wants everyone to succeed.

    Free lunch on Wednesday is cool, good snacks, good benefits, great 401K w/ a match, and a healthy work life balance.

    Cons

    Pay is below market and it doesn't seem that management is trying to address this. This year alone, there has been a lot of churn in all departments because folks are realizing that other tech companies are willing to pay more for less work.

    You better be a self starter - finding information or documentation can lead you down a rabbit hole. Processes are not documented really well and "beg for forgiveness than ask for permission" is embedded in the culture.

    In addition, with recent acquisitions, communication has been difficult. Folks aren't properly trained to understand these new products and their is uncertainty around how best to position each. Even senior leadership is unsure how to handle this. Really frustrating to get the run around on questions that you may have because your manager's manager doesn't know whats going on. Something as small as documentation would be huge.

    Finally, there is an old guard mentality here where folks who have been at BH a long time will essentially be given priority. Its just the way it is.

    Advice to Management

    Pay your staff. Paying below market is only going to hurt you in the long run.

    Have a plan when you acquire other companies. Leaving senior leaders in the dark on what to do, who to speak with etc has a trickle down effect on the individual contributors. Open up those communication channels to set your staff up for success.

    Look outside the organization to fill senior leadership positions. They could bring new and better ideas that could bring this company to the IPO level.


  5. Helpful (2)

    "Awesome place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bullhorn full-time

    Pros

    The company is growing fast so there's lots of opportunity for career growth.

    Cons

    The company's growing fast so there's lots to do!

    Advice to Management

    Keep it up!

    Bullhorn Response

    Aug 30, 2018 – Director, Talent Acquisition

    Love how often you use the word "grow" - it is definitely an exciting time!! We're happy you're here for it.


  6. Helpful (7)

    "Company is great...if you're not a Tier 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Saint Louis, MO
    Former Employee - Technical Support Analyst in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bullhorn full-time (More than a year)

    Pros

    Coworkers are AMAZING

    Office vibe off the Tier 1 floor is great

    Cons

    HR won't do anything to help you get unplanned time for a medical necessity without using one of your call offs if operations declines your request for PTO

    Depending on the product you support, you're taking calls for something that is in a constant broken state. With certain products being forever broken, when you get cross trained you have to manage ticket queues of well over 40 as well as take calls for 8 hours a day because of hold times leaving you with no option but working overtime to get things done. If you don't keep up with everything, your supervisor will message you constantly asking for updates on tickets despite being on calls.

    There is no communication between leadership and Tier 1. Most things are kept secret, and it makes the floor feel like nothing is being done - especially when things get progressively worse.

    If leaders cannot relate to your situation, they will talk down on you and make you feel like less of a person because you don't meet their description of "normal"

    Advice to Management

    Talk to the floor. The blow of most issues the floor is experiencing can be softened by keeping them updated on your decisions. Training for supervisors and leads on how to handle various issues an employee may being up is also something that should be considered, but communication with the floor needs to be addressed first.

    Bullhorn Response

    Aug 31, 2018 – VP of Support & General Manager

    As someone who started their career in T1, and who is now responsible for leading the T1 team - your comments concern me. While the majority of the feedback we receive is positive, it's really... More


  7. "Great Sales Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Executive in Boston, MA
    Former Employee - Inside Sales Account Executive in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bullhorn full-time (More than 3 years)

    Pros

    Bullhorn is a very special place and I truly have nothing but great things to say about my few years there. I was able to progress and promote at a steady pace and it really helped shape who I am as a salesperson today. Everyone there is very passionate and hard-working, but also knows how to have fun and laugh once in awhile. The sales team specifically gets along really well and it is not a cutthroat environment.

    Cons

    The pay needs to be better in order to retain talent and try not to change the compensation plan as much each year.

    Advice to Management

    Continue to be transparent and listen to employee's feedback.

    Bullhorn Response

    Aug 30, 2018 – Director, Talent Acquisition

    Hey, thanks so much for coming back to pay us a visit- we love to hear from former employees and sales leadership truly appreciates your insight here.

  8. Helpful (5)

    "Run Away from Tier 1 Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bullhorn full-time

    Pros

    Most peers are fairly nice.

    Cons

    Total cluster! I completely agree with the May 11, 2018 review and the August 28-31 reviews of Tier 1.

    Advice to Management

    Figure it out.

    Bullhorn Response

    Sep 14, 2018 – Director, Talent Acquisition

    You clearly have strong opinions, but there isn’t anything here in terms of solutions to help us take action. Glassdoor is one forum for us to understand what’s working and what isn’t. As a former... More


  9. Helpful (2)

    "Love this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bullhorn full-time

    Pros

    The leadership of this company has a deep commitment to creating a strong, value-driven culture. They care deeply about both the customer and employee experience. That’s why they’ve been market leader year in and out.

    Cons

    Bullhorn doesn’t tolerate bad behavior and people who play politics. Those people get asked to change their behavior or leave. I feel that’s a pro, but if you’re that type of person, being confronted with reality can make people uncomfortable.

    Advice to Management

    Keep it up, please!

    Bullhorn Response

    Jul 3, 2018 – Director, Talent Acquisition

    We love you, too! Your con is very on the mark; thank you for picking up on and sharing that insight.


  10. Helpful (2)

    "WORK AT BULLHORN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bullhorn full-time (Less than a year)

    Pros

    Great culture, amazing medical benefits, free lunch on Wednesdays and breakfast on Fridays, relaxed dress code, opportunity to grow within the organization, company happy hours, overall AMAZING environment

    Cons

    Parking & the environment is fast-paced (Con if you don't thrive in this environment)

    Bullhorn Response

    Jul 3, 2018 – Director, Talent Acquisition

    Hearing that these benefits are being appreciated helps us keep them going; we appreciate YOU for taking the time to post.


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